Article Per Year (5 Year)
p-Index From 2021 - 2026
4.013
P-Index
This Author published in this journals
All Journal Jurnal Ekonomika INSPIRASI JSTT Panrita Abdi - Jurnal Pengabdian pada Masyarakat Jurnal Mirai Management Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen SEIKO : Journal of Management & Business JURNAL PENDIDIKAN TAMBUSAI Ecces: Economics, Social, and Development Studies Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Journal of Enterprise and Development (JED) G-Couns: Jurnal Bimbingan dan Konseling Jurnal Kesehatan Tambusai Abdimas Indonesian Journal Development Policy and Management Review Civil Engineering Scientific Journal JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Pancasila International Journal of Applied Social Science JOURNAL OF ISLAMIC COMMUNITY AND DEVELOPMENT INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Lestari: Jurnal Pengabdian Kepada Masyarakat
Sabir Sabir
Unknown Affiliation
Religion Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

Published : 33 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Civil Engineering Scientific Journal

 1 
EVALUASI KINERJA ANGKUTAN PENUMPANG SPEED BOAT RUTE TARAKAN-TANJUNG SELOR Sabir, Sabir; Syarif, Iif Ahmad
Civil Engineering Scientific Journal Vol 2, No 3 (2023): Civil Engineering Scientific Journal
Publisher : Jurusan Teknik Sipil, Fakultas Teknik, Universitas Borneo Tarakan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35334/cesj.v2i3.5034

Abstract

ABSTRACT: The condition of operators at Tengkayu I Port in North Kalimantan is often seen carrying passengers exceeding the Speed Boat's loading capacity in order to gain more profits without thinking about passengers comfort and safety. Thus, the passengers' comfort and safety were neglected. The Customer Satisfaction Index (CSI) method is a measurement form used to calculate the satisfaction level of all service attributes by paying more attention to the calculated expectation level. The Importance Performance Analysis (IPA) method was used to analyze or compare the service quality perceived by the service users based on the expected satisfaction level. Research conducted using the CSI method can be concluded that the overall service attributes on the Speed Boat transportation service on the Tarakan Tanjung Selor route are good. The service attribute in the terminal has an index number of 65.72%, while the service attribute on the ship itself has an index number of 67.60%. The passengers' satisfaction level to the facilities provided at port Tengkayu I using the IPA method was classified into 4 quadrants. The facilities provided at the port station had 5 (five) service facilities classified into quadrant I (Main Priority) consisting of security and orderliness, comforting facilities in restrooms, temperature control facilities, availability smoking area, and convenient passenger baggage services. Meanwhile, the available facilities on boat included 2 (two) service facilities classified into quadrant I (Main Priority) consisting of boat noise level and seating information on speed boats.Keywords: Performance evaluation, CSI, IPA, Speed Boat, Port StationABSTRAK: Kondisi operator pada Pelabuhan Tengkayu I Kalimantan Utara sering kali terlihat membawa penumpang melebihi kapasitas muat Speed Boat demi mendapatkan keuntungan lebih tanpa memikirkan kenyamanan dan keselamatan penumpang. Hal ini berdampak pada kenyamanan dan keselamatan penumpangpun terabaikan. Metode Customer Satisfaction Index (CSI) adalah bentuk pengukuran yang dipakai untuk menghitung tingkat kepuasan dari keseluruhan atribut pelayanan dengan memperhatikan tingkat harapan yang di hitung. Metode Importance Performance Analysis (IPA) dipakai untuk menganalisis atau membandingkan kualitas layanan yang dirasakan pengguna layanan dengan tingkat kepuasan yang diharapkan. Penelitian yang dilakukan menggunakan metode CSI dapat disimpulkan secara keseluruhan atribut pelayanan yang ada pada pelayan angkutan Speed Boat rute Tarakan Tanjung selor sudah baik. Atribut pelayanan yang ada terminal memiliki angka indeks indeks sebesar 65,72%, Sedangkan pada atribut pelayanan dikapal itu sendiri memiliki angka indeks sebesar 67,60%. Tingkat kepuasan penumpang terhadap fasilitas yang ada di terminal dan kapal pelabuhan Tengkayu I dengan menggunakan metode IPA diklasifikasi menjadi 4 kuadran. Fasilitas yang ada di terminal Terdapat 5 (lima) fasilitas pelayanan yang termasuk dalam kuadran I (Prioritas Utama) yaitu, fasilitas keamanan dan ketertiban, kenyamanan fasilitas di toilet,  fasilitas pengatur suhu, tersedianya area merokok, dan kemudahan pelayanan bagasi. Sedangkan fasilitas yang ada di kapal terdapat 2 (dua) fasilitas pelayanan yang termasuk dalam kuadran I (Prioritas Utama) yaitu, tingkat kebisingan di kapal dan informasi untuk mengetahui tempat duduk sesuai tiket.Kata kunci: Evaluasi kinerja, CSI, IPA, Speed Boat, Terminal
Co-Authors Abdullah, Serlih Agussalim, Agussalim Ahmad Fadly Rusdin ALMI ALMI, ALMI Ambosakka, Dhemanda H. Andi Aswan, Andi Aprilianti, Ni Luh Putri Arniawan, Arniawan Bakar, Normizan bin Basri Basri Elfiyunai, Ni Nyoman Faathir, A. Fathyan Al Fathiyyah, Nur Fatmawati Fatmawati Fattah, Sanusi Fernandes, Adji Achmad Rinaldo Fitrah Fitrah, Fitrah Hamrullah Hamrullah Hamrullah, Hamrullah Hamza, La Ode Firman Hasbullah Hasbullah* Hasbullah*, Hasbullah Haswiwin, Haswiwin Indriyani Indriyani Jannah, Miftahul Putri Juliansyah Roy Kadir, Abd. Rahman Katrina Feby Lestari Kawiri, Hendrik Kilo, Mohamad Fikriyanto H. Labatjo, Moh. Galang Lisda, Lisda Putri Madris Madris Madris Madris, Madris Magfira, Magfira Mardhatillah, Muti`ah Margani, Ni Wayan Masahengke, Romildah Oktovin Mayumi, Mayumi Megawati - Muhammad Arman Muhammad Munif Musran Munizu Naharuddin Naharuddin Nurdin Brasit Nurhasana, Dwi Nurhijrah, Nurhijrah Nurlina Nurlina Nursinah Amrullah Nursini Nursini, Nursini Nurwahida Alimuddin Pramesti Heriyanto, Diajeng Dita Nur Putri, Nirmala Sani Rahma Rahma Rahman R, Abd Ramadana, Tariza Ramadhani, Chaerunisac Ramdhani, Haulia Putri Razak, Abd Rahman Ridwan, Madinatul Munawwarah Rosa Dwi Wahyuni Ruauw, Andreas Saleh, Afni Safitri Sam, Jein Sandang, Mufrih Santika Santika Sari Jasi, Alyu Indah Sari, Waode Fitrah Setiahadi, Moh. Tirta Sihombing, Jovanca Estevania Lynch Siti Rahmi Soelo, Melisa Aprilia Songko, Stela Miracle Suaib, Suaib Sukarno, Zulfikry Syarif, Iif Ahmad Tahimu, Muhammad Reza Tangka’a, Enjelina Tarfin, Ruslan Topea, Monalisa Ubay, Ubay Uswatun Hasanah Wahyudi Wahyudi Wahyuni, Eka Sri Wardana, Helmalia Putri Wiwin Wiwin, Wiwin Wundu, Lovi Delordy Yusuf, Zuhrah Amalia