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All Journal IQRA`: Jurnal Ilmu Perpustakaan dan Informasi The Indonesian Journal of Infectious Diseases JKM (Jurnal Kebidanan Malahayati) Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Doppler Jurnal Doppler Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Medfarm: Jurnal Farmasi dan Kesehatan Jurnal Pengabdian Nasional (JPN) Indonesia Mitra Raflesia (Journal of Health Science) Jurnal EduHealth Ahmar Metastasis Health Journal (AMHJ) Ahmar Metakarya: Jurnal Pengabdian Masyarakat Jurnal ABDIMAS MUTIARA Jurnal Pengabdian Nasional (JPN) Indonesia Tour Health Journal JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL
Ivan Elisabeth Purba
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Journal : Tour Health Journal

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The Relationship between Health Service Quality and Outpatient Satisfaction Level at Kenangan Health Center, Deli Serdang Regency Ivan Elisabeth Purba; Taruli Rohana Sinaga; Rahmat Alyakin Dachi; Helvinus Laia
TOUR HEALTH JOURNAL Vol. 1 No. 3 (2022): TOUR HEALTH JOURNAL
Publisher : Akupun Tour Publisher

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Abstract

Purpose: Quality of service is a form of patient assessment of the level of service received with the expected level of service. Quality service gives satisfaction to its users. Patient satisfaction is a form of reaction as an attitude that arises as a result of the evaluation process within the individual which then provides conclusions on the stimuli that can be in the form of good or bad, positive, negative, pleasant or unpleasant or emotional ratings related to the quality of services provided by the Puskesmas and patient expectations of the service. This study aims to determine the relationship between the quality of health services and the satisfaction level of outpatients at the Kenangan Health Center, Deli Serdang Regency in 2022. Method: The correlation analytic study design used a cross sectional approach. The population in this study were outpatients at the Kenangan Health Center, Deli Serdang Regency, from January to May 2022, with an average of 869 patients per month. The sampling technique used the Purpose Sampling technique so that the number of samples in this study were 90 people. The instruments used were questionnaires, the data were analyzed using the Chi-Square test. Results: The results showed that the quality of outpatient services at the Kenangan Health Center in Deli Serdang Regency in 2022 assessed the quality of health services as not good at 51.1% with a total of 46 respondents and outpatient satisfaction at the Kenangan Health Center in Deli Serdang Regency in 2022 which assessed patient satisfaction was not satisfied by 53.3% with a total of 48 respondents, there is a significant relationship between the relationship between the quality of health services and the level of outpatient patient satisfaction at the Kenangan Health Center, Deli Serdang Regency, in 2022 (p value = 0.000 <0.05). Disscusion and Conclusion: Suggestions to the Kenangan Health Center in Deli Serdang Regency for service workers to further increase empathy for patients so that patients feel really cared for by officers so they feel satisfied with the services provided.
Analysis Of Service Quality Factors With Outpatient Satisfaction at Titi Papan Puskesmas Year 2017 T.Arif Munandar Harahap; Ivan Elisabeth Purba
TOUR HEALTH JOURNAL Vol. 2 No. 1 (2023): TOUR HEALTH JOURNAL
Publisher : Akupun Tour Publisher

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Background: Health services are an important factor in improving the health and welfare of every human being throughout the world. Good health services are a community need and often become a benchmark in the success of development. Patient satisfaction in assessing good service quality is an important measurement that is fundamental to service quality. Purpose: The purpose of this study was to determine the factors related to patient satisfaction with services at the Titi Papan Health Center, Medan Labuhan District. Method : The design of this study uses descriptive analysis with a cross sectional approach. The population is all new patients who come for treatment at the Titi Papan Health Center in August-September 2017. The sample in this study is 115 respondents who come for treatment at the Titi Papan Health Center which is determined by the case accidental sampling technique. Results: The results of the study were analyzed with SPSS using the chi square test. The results showed that the majority of patients' perceptions of services at the Puskesmas were good and the majority of patients' satisfaction with services at the Puskesmas were satisfied. The results of the hypothesis test showed that there was a relationship between direct evidence (p=0.000), reliability (p=0.000), responsiveness (p=0.000), assurance (p=0.000), and empathy (p=0.000) with patient satisfaction. Disscusion and Conclusion : The conclusion of this study is that there is a significant relationship between tangibles, reliability, responsiveness, assurance, and empathy with outpatient satisfaction at the Titi Papan Health Center. Suggestions to the Puskesmas for the future can compile and adopt policies to make it easier for services in an effort to improve the quality of Titi Papan Health Center health services.
Co-Authors Agnes Purba Bengi Simahara Cut Masyithah Thaib Donal Nababan Donal Nababan DONAL NABABAN Donal Nababan Elsarika Damanik Evawani Martalena Silitonga Farah Lutfia Forniat Putri Gea Ge Aris Geson Ginting, Desideria Yosepha Hana Ike Dameria Purba Helvinus Laia J. Sitorus, Mido Ester Janno Sinaga Jasmen Manurung Jek Amidos Pardede Jon Kenedy Marpaung Jon Kenedy Marpaung Juni Mariati Simarmata Junius Dermawan Zebua Lyenta Simanullang Manurung, Kesaktian Masdalina Pane Mayrosa Bintang Mercy Grace Simbolon Mido Ester J. Sitorus Monica Suryani Netietalia br. Brahmana Netti Etalia Br. Brahmana Netti Etalia Br. Brahmana Netti Etalia Brahmana Oscar Telaumbanua Otniel Ketaren Parlindungan Purba Parlindungan Purba Putri Sion Simbolon Rahmat Alyakin Dakhi Raka-Sudewi A. A. Rosmawaty Irma Suryani Siagian Rosmawaty Irma Suryani Siagian Sembiring, Rinawati Siska Evi Martina Sitorus, Mido Ester Suharyanisa Suharyanisa T.Arif Munandar Harahap Taruli Rohana Sinaga Toni Wandra Vierto Vierto Irennius Girsang Winda Ningsih Sitompul Yenni Gustiani Tarigan