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All Journal Jurnal Buana Informatika TELKOMNIKA (Telecommunication Computing Electronics and Control) Telematika Jurnal Edukasi dan Penelitian Informatika (JEPIN) Sinkron : Jurnal dan Penelitian Teknik Informatika CogITo Smart Journal JITK (Jurnal Ilmu Pengetahuan dan Komputer) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Journal of Education Technology JURTEKSI Infotekmesin Journal of Information Systems and Informatics Jurnal Sistem Komputer dan Informatika (JSON) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Journal of Applied Data Sciences Jurnal Pendidikan dan Teknologi Indonesia Jurnal Ilmu Komputer dan Teknologi (IKOMTI) Jurnal Pengabdian Mitra Masyarakat (JPMM) Electronic Journal of Education, Social Economics and Technology Bulletin of Social Informatics Theory and Application CSRID Southeast Asia Journal on Open and Distance Learning
Rujianto Eko Saputro
Universitas Amikom Purwokerto
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Journal of Information Systems and Informatics

 1 
Improving Dolan Banyumas App: A Design Thinking Approach to Enhance Tourism Services Indriyani, Ria; Saputro, Rujianto Eko
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.991

Abstract

The Dolan Banyumas application is a digital step to support tourism in Banyumas Regency. However, the results of observations and evaluations conducted show that the design of the user interface (UI) and user experience (UX) of this application is still less than optimal, with incomplete information, confusing navigation, and unattractive application design. This study aims to redesign the application using the Design Thinking approach, which consists of five stages: empathize, define, ideate, prototype, and test stages. Usability was assessed using the System Usability Scale (SUS) with a 10-question Likert scale survey distributed to 30 respondents. Evaluation results using the System Usability Scale (SUS) method showed an increase in the average score from 63 to 81.42, which classifies the app into the “Good” and “Acceptable” categories. Improvements include easier-to-use navigation, more complete tourist information, and the addition of new features such as ticket booking and bus tour maps. The user satisfaction rate increased from 60% to 87%, while efficiency rose by 30%. Based on Net Promoter Score (NPS), the app is categorized as “Promoter.” The Design Thinking approach proved effective in improving the quality of user experience.
Technology Acceptance Model TAM using Partial Least Squares Structural Equation Modeling PLS- SEM Latif, Imam Sofarudin; Saputro, Rujianto Eko; Barkah, Azhari Shouni
Journal of Information System and Informatics Vol 7 No 2 (2025): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i2.1104

Abstract

The rapid advancement of digital technologies necessitates a deeper focus on user acceptance and satisfaction, particularly within the framework of the Technology Acceptance Model (TAM), analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). This systematic literature review examines 36 articles published between 2020 and 2025, revealing that factors such as trust, system quality, perceived enjoyment, service quality, and technological self-efficacy significantly influence user satisfaction. These external variables enhance the explanatory power of TAM, providing a richer understanding of user interactions with digital platforms such as e-commerce, e-learning, and mobile banking. PLS-SEM's ability to manage model complexity, non-normal data distributions, and interrelated constructs further validates its suitability for this research. The findings suggest that integrating these external factors improves both the theoretical and practical aspects of TAM in the context of technology adoption. Future research could explore additional industry-specific applications for emerging technologies.
Co-Authors Adam Prayogo Kuncoro Adiatma, Febriansyah Husni Adiya, Az Zahra Dwi Nur Anugerah Bagus Wijaya Armeyta Putri Tanzilla Arum Vika Ndari Aulia Hamdi Azhari Shouni Barkah Bagaskoro, Galih Berlilana Berlilana Cahyo, Samsul Dwi Chyntia Raras Ajeng Widiawati Dani Arifudin Deasy Komarasary Dhanar Intan Surya Saputra Dhanar Intan Surya Saputra Diah Ratna Febrianti Ely Purnawati Embong Octavianto Fandy Setyo Utomo Fatudin, Arif Faturama, Rafi Fery Afriansyah Filanzi, Shendy Giat Karyono Hanif Hidayatulloh Hasna Salsa Dhia Ikmah Ikmah Ilham, Rifqi Arifin Indriyani, Ria Inka Saputri Irwansyah Munandar Ismail, Dimas Shafa Malik Junianto, Haris Kusuma, Bagus Adhi Latif, Imam Sofarudin Maharani, Revalyna Octavia Maulana Baihaqi, Wiga Mohd. Hafiz Zakaria Nanjar, Agi Nia Millatul Izza Nurfaizi, Maulana Pandu W, Muhammad Arfianto Prasetyo, Agung Pungkas Subarkah Purwadi Purwadi Putranto, R. Vitto Mahendra Radeta Tea Makdatuang Ria Indriyani Rio Fadly Ramadhan Rizqi Aulia Widianto Rohmah, Umdah Aulia Rosana Fadila Sari safitri feriawan, Titi Safitri Maharani, Titi Salam, Sazilah Samsul Aimah Saputra , Dhanar Intan Surya Saputra, Alfin Nur Aziz Sari, Rida Purnama Sarmini Sarmini - Sarmini Sarmini Sarmini Sazilah Salam Serli, Serli Sofa, Nur Sri Hartini Suliswaningsih Syahputra, Akhmal Angga Tarwoto, T Toni Anwar Turino, Turino Wahyuni, Irmawati Tri Wenti Risma Damayanti Wiga Maulana Baihaqi Yuli Purwati Yulianto, Koko Edy