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Journal : malia

E-Satisfaction as a Mediating Variable Influence of E-Service Quality on E-WOM in Linkaja Syariah Users Zuhratun Nisak Risnia; Nihayatu Aslamatis Solekah
MALIA: Jurnal Ekonomi Islam Vol 14 No 2 (2023)
Publisher : Department of Islamic Economics, Faculty of Islamic Religion, Yudharta University Pasuruan, East Java, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/ml.v14i2.3797

Abstract

The purpose of this study is to investigate the influence of e-service quality on E-WOM through the mediating variable of e-satisfaction among Linkaja Syariah users in Malang City. Because the use of Linkaja Syariah in Malang City is very popular, researchers are interested in conducting a study on electronic services and Linkaja Syariah user satisfaction that can affect digital marketing. This study uses a quantitative method and data processing is done using Smartpls 0.4 with 170 respondents. The results of the study indicate that e-service quality has a significant positive influence on E-WOM, and also has a significant positive influence on e-satisfaction. E-satisfaction also has a significant positive influence on E-WOM, so it can be said that e-satisfaction is a mediating variable between e-service quality and E-WOM.
Co-Authors Abdul Malik Setiawan Achmad Farid Hidayatullah Achmad Sani Supriyanto Adha Herfian Prayogi Adinda Putri Nur Aini Admiral Danarhuda Afifah, Binti Salisatul Agil Nurcahyo Ainur Rosidah Amalia Rahman AJR Amalia Rahman AJR Azizah Nur Hidayah Azizah Barianto Nurasri Sudarmawan Dariri, Fardan Dhepril Puradi Rachmatulloh Dyah Febriantina Istiqomah Eko Suprayitno Elfin, Maulidya Esy Nur Aisyah Faraz, Laode Farida Dwi Rahmawati Fathul Bachri Fenanda, Zakiah Intan Fitri Ilma Wahyuni Hakim, Ahmad Muqarrabin Hidayah, Nurul Fajriyah Hirmawan, Ari Prasetyo Inda, Ajeng Jelita Indrianawati Usman Indrianawati Usman Jumriyah Jumriyah Kristi Fiki Andrayani Kusuma, Yossy Indra Lailatus Syarifah Laksmi Puteri, Sayyida Islamiya Laurina Trisnaning Putri M Fatkhur Rozi, M Fatkhur M. Fatkhur Rozi MARDIANA Mardiana Mardiana Maulidina, Ivada Hedi Mauludin, Ahmad Hasbi Muhamad Delid Pahlevi Muhammad Ramadhan Mukaromatul Hisnidah Mukhamad Ikhlas Darmawan Muna, Rifka Mudrikul Nadyah Zubdatun Nihayati Nailatus Sadiyah Nugraha, Reno Iwan Candra Nur Ainul Mutmainnah Nur Asnawi Nur Azizah, Nisya Premananto, Gancar Prima Ananda Choirunnisa Putri Kamila, Talia Rabikhatus Tsania Rachmatulloh, Dhepril Puradi Rangga Saputra Ratnasari, Kartika Rini Safitri Rohmah, Yushardani Rosalina achmad Salis, Nur Sandiani Sri Wahyuni Sonia, Lailatul Izzah Soranda, Rizky Febrian Sri Hartini Sri Wahyuni Syafira, Azka Arij Syarifah HN., Lailatus Tanti Handriana Tanti Handriana Tara Andaresta Titis Miranti Tri Bagus Doni Andrean Ulfa Khoirun Nisa Ulfi Kartika Oktaviana Ulum, Ima Fidatul Yuanggi Nur Wiria Tarita Zakiya Salsabila Zuhratun Nisak Risnia