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Antecedents of Saving Decision at Sharia Banks: Islamic Financial Literacy, Religiosity and Service Quality (Studies on Millennial Generation) Dhepril Puradi Rachmatulloh; Nihayatu Aslamatis Solekah
Al-Tijary AL-TIJARY VOL. 6, NO. 2, JUNI 2021
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (353.416 KB) | DOI: 10.21093/at.v6i2.2669

Abstract

This article describes the antecedents of saving decisions in Islamic banks which are influenced by knowledge of Islamic finance, understanding of religiosity and service quality. The purpose of this study is to determine the behavior of the Indonesian millennial generation with Islamic financial literacy variables, religiosity and service quality towards the decision to save in Islamic banks. This research is quantitative research by using online questionnaires to respondents who are qualified as millennial generation or their birth years are from 1980 to 1999. The sample used is 170 respondents from the Indonesian millennial generation. The analysis in this research used multiple linear regressions. The results of this study indicated that the Islamic financial literacy variable and service quality had a significant effect on saving decisions. Meanwhile, the religiosity variable did not significantly influence the decision to save. It showed that the millennial generations’ decision to save at Islamic banks has shown their rationality in behavior in the way of increasing financial literacy and choosing good service quality. Meanwhile, their high level of religiosity did not necessarily affect their decision to save at the Islamic Bank.
Pengaruh Kualitas Pelayanan, Penanganan Komplain, Dan Kualitas Produk Terhadap Kepuasan Nasabah (Studi Pada Koperasi Syariah Murni Amanah Sejahtera Malang) Agil Nurcahyo; Nihayatu Aslamatis Solekah
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 7, No 4 (2022)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.682 KB) | DOI: 10.30651/jms.v7i4.13381

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan, penanganan komplain, dan kualitas produk terhadap kepuasan nasabah pada koperasi murni amanah sejahtera malang. Penelitian ini menggunakan metode kuantitatif. Populasi dalam penelitian ini adalah Nasabah atau anggota Koperasi syariah Murni Amanah sejahtera yaitu berjumlah 594 nasabah. Metode pengambilan sampel dalam penelitian ini dilakukan dengan Teknik Non Probability Sampling. Tipe penarikan sampel yang digunakan sampling tersedia atau disebut accidental sampling. Sampel dalam penelitian ini berjumlah 86 nasabah dihitung dengan rumus slovin. Teknik analisi data yang digunakan adalah Regresi linier berganda. Hasil penenlitian menunjukkan bahwa variabel kualitas kualitas pelayanan (X1) berpengaruh signifikan terhadap kepuasan nasabah. variabel penanganan komplain (X2) berpengaruh signifikan terhadap kepuasanan nasabah. variabel kualitas produk (X3) berperngaruh signifikan terhadap kepuasan nasabah. hasil uji secara simultan menunjukkan bahwa kualitas pelayanan, penanganan komplain dan kualitas produk secara simultan berpengaruh signifikan terhadap kepuasan nasabah. variabel yang mempunyai pengaruh paling dominan adalah variabel kualitas produk.
ANTESEDEN MOTIVASI MINAT MAHASISWA MENJADI ENTREPRENEUR Nihayatu Aslamatis Solekah; Tri Bagus Doni Andrean
Jurnal Riset Entrepreneurship Vol 6 No 1 (2023): (Edisi Pebruari) Volume 6, Nomor 1, Tahun 2023
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jre.v6i1.4024

Abstract

This study aims to identify the motivation of students' intention to become entrepreneurs in Islamic banking students at UIN Maulana Malik Ibrahim Malang. This research is a quantitative study using an purposive sampling approach with 93 respondents and analyzed using regression analysis. The results show that personal goals, risk tolerance, and readiness for instrumentation affect students' intention to become entrepreneurs. In contrast, work freedom and the need for achievement do not affect student intention. And release in working is due to their ingrained performance as bank employees. The implication of this research is to continue to improve students' soft skills, especially in the spirit of competing or winning competitions, and to change the mindset of students to be free to express their desires in various ways.
The Influence of TAM, Social influence, Security Relationship toward Intention to Use E Wallet through Attitude and Trust Ulfa Khoirun Nisa; Nihayatu Aslamatis Solekah
IQTISHODUNA IQTISHODUNA (VOL.18, No.1, 2022)
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (425.147 KB) | DOI: 10.18860/iq.v18i1.12916

Abstract

The purpose of this study is to examine relationship of TAM, Social Influence and Security Toward Intention to use (IU) E-wallet with attitude and trust as intervening variables. The research uses quantitative approach with survey approach.   The population of this survey is the people who live in Malang City with the conditions that they are 19-34 years old and the e-wallet used is (Gojek, OVO, Dana, LinkAja, Jenius). The samples taken was 150 respondents. The analysis technique used was SEM-PLS. The results showed that PU, SI, and S had no influence on IU e-wallets, only PEU had direct influence on IU e-wallets, Attitude could not mediate PU and PEU on IU e-wallet, but Trust could fully mediate Security against IU. This showed that the security of using the system can influence respondents' intention to use e-wallets based on trust in the system and it is recommended that e-wallet providers always pay attention to the security of their systems and simplify their applications so that users can benefit from using them.
PENGARUH WORD OF MOUTH, KUALITAS PELAYANAN, DAN LOKASI TERHADAP KEPUTUSAN MENJADI PELANGGAN PADA BMT BABUSSALAM MOJOAGUNG JOMBANG Nur Ainul Mutmainnah; Nihayatu Aslamatis Solekah
OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Vol 7 No 2 (2023): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/oikos.v7i2.8285

Abstract

This research is a type of quantitative research. The population in this study were all customers who had savings accounts at BMT Babuussalam Mojoagung Jombang. The sampling technique uses accidential sampling method. The sample in this study amounted to 100 people who were calculated using the Rao formula. Using multiple linear regression tests with the aim of knowing the effect of variable x, namely word of mouth, service quality and location on the decision to be a customer. Based on the tests that have been carried out, this study has the result that partially word of mouth has no effect on the decision to be a customer at BMT Babussalam Mojoagung Jombang. This study also has the result that service quality and location partially have an effect on the decision to be a customer at BMT Babussalam Mojoagung Jombang. In addition to partial influence, there is also a simultaneous effect, namely together the word of mouth variables, service quality and location affect the decision to be a customer at BMT Babussalam Mojoagung Jombang. Keywords: Word of Mouth, Service Quality, Location, Purchase Decision
Analisis Pengaruh Kompensasi, Disiplin Kerja, Fasilitas Kerja, Work Life Balance dan Flexible Work Space Terhadap Kinerja Karyawan Bank Muamalat Indonesia KC Malang Mukaromatul Hisnidah; Nihayatu Aslamatis Solekah
Syarikat: Jurnal Rumpun Ekonomi Syariah Vol. 6 No. 2 (2023): Syarikat : Jurnal Rumpun Ekonomi Syariah
Publisher : Program Studi Ekonomi Syariah, Fakultas Agama Islam Universitas Islam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/syarikat.2023.vol6(2).12972

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompensasi, disiplin kerja, fasilitas kerja, work life balance, flexible work space terhadap kinerja karyawan di Bank Muamalat Indonesia KC Malang. Metode penelitian yang digunakan dalam penelitian ini adalah metode asosiasi kausal dengan pendekatan kuantitatif. Sumber data berasal dari data primer yang diperoleh dari survei dengan menggunakan kuesioner yang disebarkan kepada 45 karyawan Bank Muamalat Indonesia KC Malang. Analisis data yang digunakan berupa uji deskriptif, uji asumsi klasik, uji statistic, uji determinasi dan uji hipotesis. Hasil dari penelitian ini adalah variabel kompensasi, variabel Work Life Balance dan variabel flexibel work space tidak memiliki pengaruh yang signifikan terhadap kinerja karyawan di Bank Muamalat Indonesia KC Malang. Untuk variabel disiplin kerja dan variabel fasilitas kerja memiliki pengaruh yang signifikan terhadap kinerja karyawan di Bank Muamalat Indonesia KC Malang. Namun, penelitian ini memiliki beberapa limitasi yang perlu diperhatikan, diantaranya adalah populasi penelitian yang terbatas pada karyawan Bank Muamalat Indonesia KC Malang sehingga hasil penelitian tidak dapat digeneralisasi untuk populasi lainnya. Selain itu, pengumpulan data dilakukan melalui self-report kuesioner yang dapat mempengaruhi validitas data dan terdapat variabel lain yang mungkin mempengaruhi kinerja karyawan namun tidak dimasukkan dalam penelitian ini. Terakhir, keterbatasan waktu dan sumber daya tidak memungkinkan untuk melakukan penelitian yang lebih komprehensif. Oleh karena itu, hasil penelitian ini perlu diperbandingkan dan dikonfirmasi dengan penelitian selanjutnya yang lebih luas dan komprehensif.
How the Customer Trust and Customer Satisfaction Mediate Brand Image and Service Quality on Customer Loyalty in Islamic Microfinance Institutions Rosalina achmad; Nihayatu Aslamatis Solekah
Al Tijarah Vol. 7 No. 2 (2021): Al Tijarah | December
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i2.6881

Abstract

The purpose of this study was to determine the influence of brand image and service quality on customer loyalty through customer trust and customer satisfaction. This study used purposive sampling method with sample of 205 respondents. The analysis test used the statistical model Structural Equation Modeling-Partial Least Square (SEM-PLS). The results indicated that brand image had no direct influence on customer loyalty and service quality had direct influence on customer loyalty. Meanwhile, brand image and service quality had no indirect influence on customer loyalty through customer trust. This was because customer trust could not become mediating variable. But brand image had indirect influence on customer loyalty through customer satisfaction. That was because customer satisfaction could become perfect mediating variable. Meanwhile, service quality had no indirect influence on customer loyalty through customer satisfaction. This was because the direct influence value of service quality on customer loyalty was greater than the indirect influence. The implication was that customer loyalty could occur because of customer satisfaction, and customer satisfaction could occur because the institution had  good brand image.
UNDERSTANDING STUDENTS' INTENTION TO USE MOBILE BANKING: IMPACTED BY EASE OF USE, SECURITY, TRUST, AND LIFESTYLE Rabikhatus Tsania; Nihayatu Aslamatis Solekah
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The digital touch in the banking sector is the development of services provided to customers. One form of digital touch made by banks is mobile banking. Customer interest in using mobile banking continues to increase every year and of course this interest is based on several factors. The purpose of this study was to determine the effect of ease of use, security, trust and lifestyle on the interest in using mobile banking. This type of research is quantitative research. The object of this research is students who use mobile banking in the city of Malang as many as 221 respondents. The sampling technique used purposive sampling. The data collection technique uses a questionnaire distribution technique. Data analysis method used through 3 tests, namely instrument test, classical assumption test, and statistical test. The tool used is IBM SPSS Statistics 26. Based on the results of research that has been done, it can be seen that the ease of use and lifestyle variables partially influence the interest in using mobile banking. Meanwhile, the security and trust variables do not partially influence the interest in using mobile banking. However, simultaneously the variables of ease of use, security, trust, and lifestyle influence the interest in using mobile banking.
Exploring E-Commerce Adoption in Small and Medium Enterprises (SMEs) using the Technology Acceptance Model Laurina Trisnaning Putri; Adinda Putri Nur Aini; Nihayatu Aslamatis Solekah; Dyah Febriantina Istiqomah
International Journal of Business Economics (IJBE) Vol 5, No 1 (2023): SEPT 2023 - FEB 2024
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ijbe.v5i1.16262

Abstract

Purpose – Adoption of e-commerce by SMEs can contribute to regional economic growth, so this research aims to test and analyze the influence of the Actual Use of E-commerce with the Technology Acceptance Model (TAM) Approach on SMEs in Malang City.Methodology –  The approach used is quantitative with a survey of SMEs business actors who have used one of the e-commerce platforms, namely Shoppe, Tokopedia, Lazada, Blibli and Bukalapak, totalling 106 samples, with a quota sampling technique. SEM-PLS tests and measures the extent to which the conceptual model is built according to the empirical data collected.Findings – The results of this research prove that there is a significant positive contribution between perceived Usefulness towards Attitude Toward Using, no considerable contribution between Perceived Ease of Use towards Attitude Toward Using, there is a substantial contribution between Perceived Ease of Use towards Perceived Usefulness, there is a positive and significant contribution between Perceived Usefulness to Behavioral Intention to Use, there is a positive and meaningful contribution between Attitude Toward Using and Behavioral Intention to Use, there is a positive and significant contribution between Actual Behavioral Intention to Use and Actual Usage.Originality/Novelty :  The element of originality in the results of this research lies in specific findings that provide new insight into the factors that influence e-commerce adoption in the context of SMEs with the TAM approach, as well as the relationship between attitudes, intentions and real actions in using this technology.Implications – Help increase the adoption of e-commerce by SMEs, which in turn can contribute to the growth and development of SMEs' businesses as well as the economy as a whole.
Strengthening marketing promotion through digital marketing assistance using Google Business and business legality for MSMEs in Saptorenggo Village, Malang Regency Nihayatu Aslamatis Solekah; Rangga Saputra; Farida Dwi Rahmawati; Fitri Ilma Wahyuni; Yuanggi Nur Wiria Tarita
Community Empowerment Vol 8 No 10 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/ce.9749

Abstract

This community service was conducted in Saptorenggo Village, Pakis District, Malang Regency. This program aims to increase digital marketing promotion through Google Business and business legality for MSMEs in Saptorenggo Village, Pakis District, Malang Regency. Participatory rural appraisal, which requires an active involvement of the community, is a model applied in this program. The implementation begins with mapping MSMEs in Saptorenggo Village that can become partners, and from the results of this mapping, the potential and needs of these MSMEs are known. Then, digital marketing was carried out for these MSMEs by creating a Google business point to increase the marketing reach of MSMEs in Saptorenggo Village and strengthen business legality for 9 MSMEs in Saptorenggo Village with the help of obtaining NIB, PIRT and halal certificates.