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RANCANG BANGUN SISTEM INFORMASI MONITORING DAN EVALUASI PELAYANAN PELANGGAN PADA PARAMUDA TOUR & TRANSPORT Bachtiar, Archam Ali; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 6, No 4 (2017)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Paramuda Tour & Transport is praying The Companies Engaged on Field Travel Bureau. Paramuda Tour & Transport has experienced a decline in the last three years. In the year 2013 period 541 customers down 6 % in 2014 to 508 customers. Then down again 18.7 % in 2015 to 413 customers. With total decrease 24.7 % of subscribers in 2013 until 2015 resulted in the company argo has a tendency to decrease. It is because the singer company are not know advantages disadvantages the given service is shown to the customer.In order to overcome problems related to the created information system monitoring and evaluation of customer service . Created a system that includes customer tour management, monitoring and evaluation services, managing customer complaints.The test results showed the information system of monitoring and evaluation of customer service can help determine the service needs to be improved and the service needs to be maintained. In addition to the provision of online reports, the company can easily access and obtain information through a questionnaire evaluation report, report customer complaints, reports the characteristics of the customer, and the customer tour reports.
Design And Implementation Of Customer Satisfaction Analysis In Pdam Surya Sembada Surabaya Nugroho, Oktavianus Eko Pambudi Adi; Sulistiowati, Sulistiowati; Maulana, Yoppy Mirza
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 5, No 8 (2016)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Regional Water Company (PDAM) Surabaya is an engaged  instantion in the field of public service. One of the company's mission is to provide superior service to its customers. Thus the analysis of customer satisfaction becomes important to know whether a given service in accordance with the wishes of the customer. There is the problem based on the analysis of customer satisfaction. It is how to analyze customer satisfaction and generate a report that will be used as a repair and improvement of customer service quality. Analysis of customer satisfaction application is the solution to these problems, where the application can perform in the process of surveying, data analysis, and reporting of analytical results. Customers can fill a questionnaire online, after that the data collected will be analyzed by using a characteristics calculation system, satisfaction index, and the importance of performance analysis. the analysis results will be a reported  and will be used by  the management of PDAM Surabaya  as an evaluation of service quality.
ANALISIS PENERIMAAN E-PERFORMANCE PADA PEGAWAI DINAS KOPERASI DAN UMKM SURABAYA MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL 2 Fithri, rifatul; Sulistiowati, Sulistiowati; Kartikasari, Puspita
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 7, No 5 (2018)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Dinas Koperasi and UMKM Surabaya currently uses E-Perfomance application to measure employee performance appraisal and monitor the activities of employees. The E-Perfomance application is used starting in 2015 and made many changes every year. Since the beginning of the use of E-Perfomance application until now has not been evaluated the acceptance in applying the application. Therefore, in this research, there is an acceptance analysis of E-Performance application with Technology Acceptance Model 2 method consisting of Subjective Norm Norm, Image, Job Relevance, Output Quality, Result Demonstrability as independent variable, while dependent variable include Perceived Usefulness, Perceived Ease of Use, Intention to Use, Usage Behavior and moderation variables include Experience variables.
Rancang Aplikasi Penjualan Online Perlengkapan Anak pada CV. Permata Sulistiowati, Sulistiowati; Guntoro, Radix Ardi; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 5, No 12 (2016)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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CV.Permata is a child store with the name of Nikita Baby Shop. CV. Permata located in Gotong Royong street No. 25E, Babat Lamongan. In 2015, sales of CV. Permata instability.CV. Permata must be expanding their sales to get more profit. Based on interviews, CV. Permata do not want to using social media such as facebook and instagram to selling their products. The shortage of facebook and instagram, customers got difficult to booking the products. Of the CV. Permata problem, CV. Permata need online shop application that have add to cart features, product catalogue features, best seller report, most buyer report, product stock report, etc. With this application is expected to provide information data member, best seller report, most buyer report, product stock report with the aim of providing information to help CV.Permata sales.Keywords: Online Shop, Website, Baby Shop
RANCANG BANGUN APLIKASI PENILAIAN PRESTASI KERJA PEGAWAI NEGERI SIPIL BERBASIS WEB (STUDI KASUS DINAS PERDAGANGAN DAN PERINDUSTRIAN KOTA SURABAYA) Barbara, Ganimeda Agatha; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 4, No 2 (2015)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

               Setiap tahun Dinas Perdagangan dan Perindustrian (Disperdagin) Kota Surabaya melakukan proses penilaian prestasi kerja pegawai, namun masih terdapat permasalahan pada proses penilaian tersebut. Berdasarkan hasil survey dan wawancara, permasalahan yang sering dihadapi yaitu jangka waktu proses penilaian hingga pembuatan laporan hasil penilaian yang memakan waktu 3 - 4 minggu. Permasalahan berikutnya yaitu saat proses pembuatan laporan hasil penilaian yang tidak bisa dilakukan dengan cepat karena kepala bagian kepegawaian harus menunggu seluruh hasil penilaian terkumpul.              Berdasarkan permasalahan ini maka, diperlukan sebuah aplikasi penilaian prestasi kerja pegawai negeri sipil berbasis web yang mampu membantu Disperdagin Kota Surabaya dalam melakukan penilaian prestasi kerja hingga proses pembuatan laporan penilaian.Dari hasil uji coba penelitian ini, aplikasi sudah dapat mempercepat proses penilaian hingga 5 hari. Adanya fitur upload dokumen dan penggunaan dokumen digital sangat membantu pada saat pengumpulan dokumen dan pada saat proses penilaian. Laporan hasil penilaian dapat diakses pada saat itu juga tanpa harus menunggu seluruh hasil penilaian terkumpul. Aplikasi penilaian dapat diakses oleh pengguna melalui laptop atau smartphone.
Rancang Bangun Sistem Informasi Distribusi Air Minum Dalam Kemasan Dengan Model Arus Jaringan Pada CV. Sumber Nadi Jaya Perdhana, Angga Agia; Supriyanto, Antok; Sulistiowati, Sulistiowati
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 1, No 2 (2012)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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ANALISIS PENGARUH KUALITAS WEBSITE PT TIKI JALUR NUGRAHA EKAKURIR (JNE) TERHADAP KEPUASAN PENGGUNA DENGAN METODE WEBQEM Sulistiowati, Sulistiowati; Soebijono, Tony; Nurli, Fajriyan
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 7, No 6 (2018)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

P.T. JNE has implemented an official website with a www.jne.co.id address in which there are various menus that can be utilized by visitors, ie company profile, products and services, agency business solutions, career vacancies, to tracking shipment and shipping rates The influence of website quality on website P.T. JNE to user satisfaction will be analyzed in this study based on end user perception using webqem method. The data to be used in this research is by using an offline questionnaire. Then will be analyzed using variable from webqem method using some test that is like test of validity, reliability, assumption test and linear regression test. This research yields conclusion that usability, functionality, reliability, and efficiency have positive and significant influence to user satisfaction with influence of 63,2%, the rest (100% 63.2%) = 36.8% is the other variable not included in this research.
DESIGN AND DEVELOPMENT OF WEB-BASED PRODUCTION SCHEDULING APPLICATION IN CV. REMAJA DUA Rahman, Luky; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 7, No 4 (2018)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

CV Remaja Dua is a company in the field of convection. The problem that exists today is that this company only accepts orders as much as 3000 clothes per month, the rest of the company does not accept the work of clothes again. While the capacity of machines and employees can work up to 3536 clothes per month. This is because the company has not optimized the performance of production employees. Another problem is the lack of good production scheduling so companies often experience delays to complete the order. Based on data obtained from 40 orders per month there are 15 orders that are late or about 37% of orders are late in the process. With the existence of the problem, then owner of CV. Remaja Dua wants a production scheduling app that can be used to minimize the delay of the finished time of the order and optimize the performance of production employees. The results of the trial and evaluation conducted, showed that the Design of Production Scheduling Applications at CV Ramaja Dua produces production schedules and distribution of workmanship in accordance with the capacity of each employee. In addition, applications can also increase the maximum number of orders up to 35% of the total maximum orders received each month.
Perencanaan Information Technology Service Continuity Management Berdasarkan ITIL V-3 Pada PT Telkom Msc Area V Jawa Timur Setiawan, Wahyu; Sulistiowati, Sulistiowati; Maulana, Yoppy Mirza
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 3, No 1 (2014)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

Rancang Bangun Sistem Informasi Daya Tarik Wisata Berbasis Web (Studi Kasus Dinas Kebudayaan dan Pariwisata Jawa Timur) Pratama, Febrian Nanda; Sulistiowati, Sulistiowati; Lemantara, Julianto
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 3, No 2 (2014)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

One indicator of the success of tourism is a tourism information is complete and accurate. As long as this information details about the East Java tourism only in book form at the Department of culture and tourism (East Java), so that prospective tourists should come at the Department of culture and tourism of East Java, to find out information on excursions in East Java.The solution to the difficulty in knowing no tourist information tour of East Java is the Department of culture and tourism provide tourist information East Java more accessible, so that tourists can be easier in knowing that tourism is going to go. Therefore the web application need to be made, so as to help travelers in East Java tourism information knowing that complete anywhere and anytime. In addition, in the web application there is location information about tourism in East Java by using the Google Maps API as supporters in the display map.
Co-Authors A. B. Tjandrarini Abdillah, Muhammad Hamdani Abdillah, Muhammad Hamdani Adiloka, Mohammad Fonsitama Aditya, Faris adrianto, shandi prima yudha Afwan, Moh Agus Dwi Churniawan, Agus Dwi Ahmad Shalahuddin, Ahmad Ajieb, Doni Fitrah Akbar, Tegar Surya Akhmad Rizal, Akhmad alfarisi, muhammad fernando alfarisi, muhammad fernando Alfian Wira Satya Sakti Alfiyanto, Achmad Rizal Alfiyanto, Achmad Rizal Alhabsyi, Muhammad Iqbal Alhabsyi, Muhammad Iqbal Ali Zainal Abidin Ali, Badar Yasifun Alyanto, Reissa Elvira Amelia, Fadillah Rizky Amirulloh, Nur Amirulloh, Nur Anak Agung Gede Sugianthara Anandya Sofa Rachmawati Andari, Yuli Setiyo Suryo Andari, Yuli Setiyo Suryo Andri Irawan Andriyanti, Emma Mery Angga Agia Perdhana Angga Agia Wardhana Anggara, Yusuf Bagus Anindya, Nurvina Leila Anindya, Nurvina Leila Anjik Sukmaaji Annisa, Cyntia Al Antok Supriyanto Ardi Widegdo, Riko Tri Ardi Widegdo, Riko Tri Arif Rahman Arnoldus Yansen Friska Danar Yudhistira astutik, ayu Atadius, Deodatus Ayouvi Poerna Wardhanie Ayuningtyas Bachtiar, Archam Ali Bachtiar, Archam Ali Barbara, Ganimeda Agatha Barbara, Ganimeda Agatha Bengen, Dietriech Geofrfey Binawati, Lilis C. Iman Kalis, Maria Cahyo, Fachreza Ilham Dwi Christavian, Yosua Christavian, Yosua Chusnina, Ulinnuha Jaza Citra Aditya Kusuma Darmanto, I Made Budi Darmanto, I Made Budi Daud, Ilzar Denianto, Farid deta, Bernadete Deviera, Mawarizka Dewantara, Billy Dhany, Umar Dharma, Dharma Diaz, Dody Cipta Pratama Diaz, Dody Cipta Pratama Edy Prasetyo Erisaputra, Purba Erna Listiana Ernanto, Nikolas Baru Ernanto, Nikolas Baru Erwin Saputra Erwin Sutomo Fahmi, Ikmal Fahmi, Ikmal farid, muchammad Febrian Nanda Pratama Fildananto, Asdi Atmin Fildananto, Asdi Atmin Fithri, rifatul Fithri, rifatul Fransiskus, Rudi Frastyawan, Nyoman Frastyawan, Nyoman Ginanda, Mohamad Ardan Ginanda, Mohamad Ardan Godzallez, Noel Nicolaz Guntoro, Radix Ardi Guntoro, Radix Ardi Hadi, Andhika Pratama Hadi, Andhika Pratama Haditio, A.R. Bagas Danang Haditio, A.R. Bagas Danang Hantoro, Yomanda Maulana Hantoro, Yomanda Maulana Hardjito, Faisal Rachman Hardjito, Faisal Rachman Harry Setiawan Helma Malini, Helma Henry Bambang Setyawan Heriyadi, Heriyadi Hermawati Tika Ayu Hidayat Hidayat Huda, Maghvirul Huda, Maghvirul Huda, Muchlis Alkhoiruli I DEWA GEDE DIRGA NEGARA Ibrahim, Muhdi B. Hi. Idris, Mochamad Rifai Ifani, Ika Sustianing Ifani, Ika Sustianing Ignatius Adrian Mastan Indrawati, Yuni Indrawati, Yuni Irfandi, Bagus Jamalludin, Alhidayah Januar Wibowo Jeff Edwin Sulaiman Julianto Lemantara Junaidi, Fajjrul Junaidi, Fajjrul Juniarti, Ni Nyoman Swastika Juniarti, Ni Nyoman Swastika Jusak Irawan Ketut Tirtayasa Khalilur Rahman Khurrosidin, Mifta Krisna Yuwono Fora Kurniawan, Candra Dwi Putra Kurniawan, Johanes Aditya Kurniawan, Johanes Aditya Kurniawan, Ramdhani Lementara, Julianto Lementara, Julianto Lim, Cheng Ling Luci Anna Lumban Gaol Mahendra, Abner Mahendra, Abner Mansur M Marselia, Selly Martinus Sony Erstiawan Mastan, Iqnatius Adrian Mastan, Iqnatius Adrian Mirajtannia Perwita Sari Mochammad Arifin Mochammad Arifin Mohammad Al Hafidz Monika, Utin Vera Mudianto, Nurmalis Mudianto, Nurmalis Muhammad Afif Muhammad Agus Muljanto Muhammad Reza Cordova, Muhammad Reza N, Wahyuni Navyca, Leza Risti Navyca, Leza Risti Nawazirul Lubis NEGARA, I DEWA GEDE DIRGA NEVIATY PUTRI ZAMANI Ningsih, Norma Novia, Taradiva Novia, Taradiva Novrianto, Yason Nugroho, Oktavianus Eko Pambudi Adi Nugroho, Oktavianus Eko Pambudi Adi Nurhasan Ismail Nurli, Fajriyan Nurli, Fajriyan Nursusanto, Edy Nurul Komari Pambudi, Dwi Prasetyo Pambudi, Dwi Prasetyo Pangestu, Gavin Satria panji pratama Pantjawati Sudarmaningtyas Pasolo, Fachrudin Prabawa, I Gusti Ngurah Gandhi Prabowo, Andi Prabowo, Yoedo Prabowo, Yoedo Pradhana, Angga Yudha Pradhana, Angga Yudha Pranoto Hidayat, Anang Prasetiyo, Helko Prasetiyo, Helko Puspasari, Lilia Puspita Kartikasari Putra, Andri Pratama Putra, Andri Pratama putra, dicky eka putra, ekky Anugrah putra, ekky Anugrah Putra, Sabdo Wicaksono Putra, Septian Dwi Kusuma Putra, Septian Dwi Kusuma Qoumuddin, Agil Rijal Qurota Ainin Jayyidah Sutanto Rafsanjani, M. Ghozali Rahardhi, Ignatius Raharjo, Anggi Prasetyo Wahyu Raharjo, Anggi Prasetyo Wahyu Rahmadi, Dimas Agung Rahmadi, Dimas Agung Rahman, Luky Rahman, Luky Rahmaniar, Desi Rahmawati, Endra Ramadhani, Muchammad Andinouval Ramadhani, Muchammad Andinouval Ratu Loli Putri, Lekawati Ridho Denanda Putra Rizkiyanto, Ainur Kholis Rizkiyanto, Ainur Kholis rohim, mohammad syahadatul Romdhoni, Muchamad Alip Romdhoni, Muchamad Alip Romeo Romeo Rosalina, Heni Rudi Santoso, Rudi S, Dewi Winarni. Sadewo, ferdyo Arie Sadewo, ferdyo Arie Salam, Achmad Febriyan Salay, Yudiyanto Salay, Yudiyanto Sanjaya, Shigit Hussein Sanjaya, Shigit Hussein Santi, Lintang Sekar Santi, Lintang Sekar Santiasari, Dini Anggreini Saputra, Rizki Aditya Saputra, Taufan Oki Saputra, Taufan Oki Sari Listyorini Sari, Dhya Sari, Dhya Sasmita, Whika Yudha Sasmita, Whika Yudha Setiawan, Hendra Prasetya Putra Setiawan, Hendra Prasetya Putra Setio Budi, Lukman Arie Setyahadi, Muhammad Fakhrizal Sri Suhandiah Subiantara, Dany Subiantara, Dany Suganda, Rizal Pratama Suhalim, Wardah Lucianna Suhalim, Wardah Lucianna Suharto, Octavianus Sulistiowati . Supriyanto, Supriyanto Supriyanto, Supriyanto Susanto, Tri Rudy SUTIKNO Tan Amelia Taufiq El Rahman Tegar Heru Susilo Teguh Sutanto Titik Lusiani Titik Rosnani Tony Soebijono Triamukti, M. Adam Triamukti, M. Adam Trimaryanto, Bambang Trimaryanto, Bambang Triswari, Citra Adjeng Tutut Wurijanto utama, Caraka prasetya utama, Caraka prasetya Utama, Widya Satria Vivine Nurcahyawati Wahyu Setiawan Wahyudi, Ikhsan Pratama Wahyuningtyas, Nunuk Weny Indah Kusumawati Wicaksono, Arif Wicaksono, Arif Wicaksono, Faizal Try Wicaksono, Faizal Try Widya, Laras Tilottama Widya, Laras Tilottama Wijaya, Farid Ardi Wikrama, Pramudya Wikrama, Pramudya Wildan Wildan Wulandari, Sri Hariani Eko Yoppy Mirza Maulana Yulinda L. Ismail Yusro, Mochamad Ponco Zulkarami, Refi