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All Journal PROSIDING SEMINAR NASIONAL SEGMEN Jurnal Manajemen dan Bisnis Jurnal Manajemen dan Bisnis (Performa) EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis UNEJ e-Proceeding Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Daya Saing : Jurnal Ilmu Manajemen Jurnal Sinar Manajemen Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN TAMBUSAI Inovator : Jurnal Manajemen JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Proaksi Majalah Ilmiah Warta Dharmawangsa JIAI (Jurnal Ilmiah Akuntansi Indonesia) Jurnal Pengabdian Masyarakat IPTEKS Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmiah Manajemen Kesatuan BASKARA: Journal of Business and Entrepreneurship BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Muhammadiyah Manajemen Bisnis (JMMB) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Manajemen DIVERSIFIKASI JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata Improvement: Jurnal Manajemen dan Bisnis Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Manajemen Agribisnis dan Agroindustri Jurnal Manajemen Borobudur Management Review Master: Jurnal Manajemen dan Bisnis Terapan Jurnal Comparative : Ekonomi Dan Bisnis International Journal of Multidisciplinary Sciences and Arts Jurnal Mahasiswa Entrepreneur National Multidisciplinary Sciences Manajemen : Jurnal Ekonomi Jurnal Manajemen Dayasaing IPSSJ Ektasi : Jurnal Ekonomi, Akutansi dan Organisasi Ulil Albab Jurnal Pengabdian Masyarakat Manage Proceeding of International Conference on Social Science and Humanity Jurnal Simki Economic Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Journal of Marketing and Technology Management (JMTM)
Retno Endah Supeni
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Other

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Analysis of the Effect of Price, Facilities, Services, and Location on Consumer Satisfaction (Empirical Study of Glen Coffee & Glenmore Resto Consumers) Ariyanto, Kiki Dwi; Supeni, Retno Endah; Hafidzi, Ahmad Hasan
INOVATOR Vol 12 No 1 (2023): MARET
Publisher : prodima@fe.uika-bogor.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/inovator.v12i1.17619

Abstract

This study aims to analyze the effect of price, facilities, service, and location on consumer satisfaction at Glen Coffee & Resto Glenmore. The research method used is quantitative. This research uses Non-Probability Sampling. The sample in this study amounted to 80 respondents. The data collection instrument used a questionnaire. The dependent variable is the consumer satisfaction variable and the independent variable is price, facilities, service, and location, namely price, facilities, service, and location on consumer satisfaction Glen Coffee & Res- to Glenmore. The data analysis techniques used include descriptive statistical tests, data instrument tests (validity test, reliability test), classical assumption tests (normality test, multicollinearity, heteroscedasticity test), multiple linear regression analysis, and hypothesis testing (t-test, coefficient of determination). The data analysis used is multiple linear regression. All statements are valid, reliable, and normal. The results of multiple linear regression analysis using a t-test which state that the variables of price, facilities, services, and location have a significant effect on purchasing decisions.
THE EFFECT OF CUSTOMER SATISFACTION, BARRIERS TO SWITCHING, AND CUSTOMER TRUST ON CUSTOMER RETENTION AT HERDACAKE BAKERY, PUGER JEMBER DISTRICT Amelia, Rita; Supeni, Retno Endah; Setianingsih, Wahyu Eko
Jurnal Comparative: Ekonomi dan Bisnis Vol 6, No 4 (2024): November
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v6i4.12187

Abstract

This research aims to determine the influence of customer satisfaction, switching barriers and customer trust on customer retention at the Herdacake bakery, Puger district, Jemeber. This type of research uses descriptive quantitative research. The analytical method in this research is multiple linear regression analysis, the population in this research is the customers of the Herdacake bakery. The sample used was 160 respondents. The results of this research show that this conclusion is proven (1) the customer satisfaction variable has a positive and significant effect on customer retention. With a t count of 9.378 and a significance level of 0.00. (2) the switching barrier variable has a positive and significant effect on customer retention. With a t count of 2.833 and a significance level of 0.00. (3) the customer trust variable has a positive and significant effect on customer retention. With a t count of 3.915 and a significance level of 0.03. The variables Customer Satisfaction, Switching Barriers, and Customer Trust simultaneously have a positive and significant effect on customer retention in herdacake bakery.
Analisis Economic Value Added (EVA) Untuk Mengukur Kinerja Keuangan Pada Perusahaan Sektor Kesehatan dan Sektor Industrial Munawaroh, Mayda Madinatul; Supeni, Retno Endah; Hafidzi, Achmad Hasan
Improvement: Jurnal Manajemen dan Bisnis Vol 4 No 2 (2024): Vol 4 No 2 September 2024
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/imp.v4i2.23479

Abstract

The purpose of this study is to evaluate financial performance of listed firms on the Indonesia Stock Exchange. (IDX) using the Economic Value Added (EVA) approach. The companies that are the object of research are in the health sector and also the industrial sector. This stud’s methodology consist of systematic documentation and literature reviewsdepending on the research objectives. The analysis used in the EVA calculation is starting with the IC analysis, then the weighted capital cost analysis (WACC), the NOPAT analysis, and the EVA analysis. Based on the average result of EVA in the health sector getting a positive value of 114,287,777,175, this shows that the health sector can provide economic added value to the company and can meet the amount of return expected by investors. Furthermore, the average result of EVA in the industrial sector received a negative value of -884,436,971,368, this shows that the financial management in industrial companies did not succeed in creating added value and decreasing the value of assets during 2018-2022.  Keywords: financial performance, economic value added, indonesia stock exchange, financial management Penelitian ini bertujuan untuk menganalisis kinerja keuangan perusahaan terdaftar di Bursa Efek Indonesia (BEI) menggunakan metode Economic Value Added (EVA). Perusahaan yang menjadi objek penelitian yaitu pada sektor kesehatan dan juga sektor industrial. Metode penelitian ini menggunakan dokumentasi dan studi kepustakaan yang dilakukan secara sistematik sesuai tujuan penelitian. Analisis yang digunakan dalam perhitungan EVA yakni dimulai dengan analisis IC, kemudian analisis biaya modal tertimbang (WACC), analisis NOPAT, dan analisis EVA Berdasarkan hasil rata-rata EVA pada sektor kesehatan mendapatkan nilai positif sebesar 114.287.777.175, hal ini menunjukkan bahwa pada sektor kesehatan dapat memberikan nilai tambah ekonomis pada perusahaan dan dapat memenuhi besarnya tingkat pengembalian yang diharapkan oleh investor. selanjutnya hasil rata-rata EVA pada sektor industrial mendapatkan nilai yang negatif sebesar -884.436.971.368, hal ini menunjukkan bahwa pihak manajemen keuangan pada perusahaan industrial tidak berhasil menciptakan nilai tambah dan menurunkan nilai aset selama 2018-2022. Kata Kunci: Kinerja keuangan, economic value added (eva), bursa efek indonesia (bei), manajemen keuangan
Studi Empiris Customer Relationship Management (CRM) Citra Merek dan Kepuasan terhadap Loyalitas Pelanggan The Body Shop Jember Diwan Sakharia; Retno Endah Supeni; Achmad Hasan Hafidzi
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 10: September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v2i10.2211

Abstract

The purpose of this study is to understand and analyze to test and analyze the significant influence of CRM, brand image, and satisfaction on customer loyalty at The Body Shop Jember. Primary data includes data on filling out questionnaires, interviews and observations of customer loyalty at The Body Shop Jember. While secondary data includes references derived from books, scientific articles, and the internet. Primary data and secondary data are the types of data used for this study. Based on the results of the analysis, it shows that customer loyalty at The Body Shop Jember based on aspects of CRM, brand image, and satisfaction is classified as very influential. As for several aspects that have an impact on the level of customer loyalty at The Body Shop Jember in 2022-2023, the results of this study state that CRM, brand image, and satisfaction have a significant effect on customer loyalty at The Body Shop Jember.
Pendampingan Ekonomi Kreatif Wirausaha Gen Z Akhmad Suharto; Maheni Ika Sari; Retno Endah Supeni; Yusron Rozaid
Jurnal Pengabdian Masyarakat Manage Vol. 4 No. 02 (2023): Agustus
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/manage.v4i02.560

Abstract

Program Kemitraan Masyarakat Stimulus dengan sasaran wirausaha mahasiswa yang merupakan bagian dari generasi Z ini dilaksanakan dalam rangka melakukan pendampingan berkelanjutan dari program MBKM di Prodi Manajemen FEB UM Jember. Program Kemitraan Masyarakat Stimulus dengan sasaran wirausaha mahasiswa ini akan dilaksanakan dengan tahapan-tahapan berikut : 1) Tahap persiapan memantau pengelolaan bisnis dan pencatatan transaksi keuangan “Ceko Apparel” dan “Alamama”; 2) Tahap pelaksanaan bisnis “Ceko Apparel” dan “Alamama” dilakukan oleh mahasiswa dan dosen pendamping memonitor jalannya usaha dan melakukan pengarahan dan evaluasi; 3) Pelaporan Kegiatan ( mahasiswa melaporkan perkembangan omzet, transaksi bisnis, proses produksi, marketing dan pelaporan keuangan ), dan dosen pendamping menyusun laporan pengabdian kemitraan masyarakat (wirausaha mahasiswa)
PENGARUH CONTENT GRATIS ONGKIR DAN ONLINE CUSTOMER REVIEW TERHADAP KEPUTUSAN PEMBELIAN SKINCARE SOMETHINC DI SHOPEE (STUDI KASUS MAHASISWA KOTA JEMBER) Alizah, Aprilia Ulva Noer; Supeni, Retno Endah; Setianingsih, Wahyu Eko
Jurnal Manajemen Dayasaing Vol. 27 No. 1 (2025): Jurnal Manajemen Dayasaing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract Along with the development of the internet and technology that has an impact on changes in consumer behavior, one of which is purchasing behavior, namely shopping online. The change in purchasing behavior has made the marketplace platform grow rapidly, one of the marketplaces that consumers choose to buy products is Shopee. Factors such as content marketing, free shipping, and online customer reviews can influence online purchasing decisions. This study was conducted to analyze the influence of content marketing, free shipping, and online customer reviews on the purchasing decision of Somethinc skincare on the Shopee marketplace with a case study of Jember City students. The method in this study uses a quantitative approach through a questionnaire with a total sample of 190. The results of the study obtained the results of content marketing significantly influencing purchasing decisions (sig.0.001, t count 4.440> t table 1.972), free shipping variables significantly influence purchasing decisions (sig.0.001, t count 4.380> t table 1.972), and online customer reviews significantly influence purchasing decisions (sig. 0.000, t count 3.692> t table 1.972). The results of the determination test were 67.6%, which means that 67.6% of changes in the purchasing decision variable can be explained by the three variables. The results of the study can contribute to Somethinc skincare products in determining marketing strategies to increase sales  
Studi Empiris Kepuasan Konsumen pada Masa Pandemi Covid-19 Putri, Okta Ananda; Supeni, Retno Endah; Winahyu, Pawestri
Jurnal Manajemen Agribisnis dan Agroindustri Vol. 3 No. 1 (2023): June
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jmaa.v3i1.41

Abstract

The phenomenon of consumer satisfaction at Salon Wildan which includes overall satisfaction (consumer overall satisfaction after consuming services), experience satisfaction (level of satisfaction experienced by consumers while consuming services), feeling comfortable when using the service, willingness to use the service repeatedly, willingness to recommend ( willingness to recommend) consumers are not yet completely satisfied. Of the five indicators, consumers still feel dissatisfied. This is a problem regarding consumer satisfaction at Salon Wildan which requires solving and analyzing what factors can influence consumer satisfaction. The aim of this research is to test and analyze the significant influence of price, service quality and location on consumer satisfaction at Salon Wildan Banyuwangi. This type of research is exploratory and conclusive research, where conclusive research can be classified as descriptive and causality research. The population of this research is consumers of Salon Wildan Banyuwangi. The sample used was 100 respondents using purposive sampling technique. The analytical tool is multiple linear regression analysis and uses exploratory and conclusive methods. The research results prove that price, service quality and location have a significant effect on consumer satisfaction at Salon Wildan Banyuwangi. The implications of this research can be a consideration for business managers so that they can optimize pricing, service quality and location so that they can increase consumer satisfaction and the business runs well.
PENGARUH FINANCIAL SELF EFFICACY, LITERASI KEUANGAN, DAN INKLUSI KEUANGAN TERHADAP PENGELOLAAN KEUANGAN PADA ANGGOTA PKK KECAMATAN PANTI Wati Cantika Putri, Ayuni Alda; Supeni, Retno Endah; Setianingsih, Wahyu Eko
Growth Vol 23 No 1 (2025): MEI
Publisher : Relawan Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/growth-journal.v23i1.6549

Abstract

Family financial management is an important aspect in efforts to improve economic welfare, especially for PKK mothers who act as the main managers of family finances. This study aims to analyze the effect of financial self-efficacy, financial literacy, and financial inclusion on financial management in PKK members of Panti District. This study used a quantitative method with a survey approach and data collection was carried out through questionnaires distributed to 181 PKK members of Panti District online and face-to-face. The results showed that financial self-efficacy partially had the most significant effect on financial management, while financial literacy and financial inclusion partially had a significant effect on financial management. This finding confirms the importance of increasing these three variables in an effort to empower PKK mothers to be able to manage family finances more effectively, efficiently and wisely, so as to improve the economic welfare of families and communities in a sustainable manner.
ANALYZE OF FACTORS AFFECTING GENERATION Z'S INVESTMENT INTEREST IN THE CAPITAL MARKET Wulandari, Vina Yuliantika; Supeni, Retno Endah; Hafidzi, Achmad Hasan
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.12949

Abstract

The results of this research are also in line with the researcher who is carried out by factors that affect the desire of generation Z, especially KSPM students at universities in Jember Regency, to invest in the capital market. Generation Z as a digital generation that is familiar with technology has special characteristics that need to be understood in the context of investment behavior and researchers are more focused on choosing KSPM as the object of research because KSPM is an extension of the capital market in general for students. The population of this study includes generation Z, especially students who take part in KSPM at the University of Jember Regency which totals 152 students who were taken as research samples using non-probability sampling techniques, data processing was analyzed by multiple linear regression, with hypothesis testing using t-test. The researcher's research shows that the impact of investment knowledge, minimum capital, risk preferences and social media influencers significantly affects investment interest.
THE INFLUENCE OF TRUST, INNOVATION AND SERVICE QUALITY ON CUSTOMER LOYALTY Akmalia, Atika Firmanda; Supeni, Retno Endah; Izzudin, Ahmad
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.13351

Abstract

The problems that occur at Osing Barbershop, seen from the level of customer trust, innovation and quality of service indicate problems that need special attention, as well as the low level of customer loyalty at Osing Barbershop, from several factors it is necessary to conduct further research with the aim of increasing customer loyalty at Osing Barbershop. This study aims to determine and analyze the effect of trust, innovation and quality of service on customer loyalty at Osing Barbershop, Jember Regency. This type of research uses a quantitative method with a sample size of 195 respondents and uses the Non Probability Sampling sampling technique with a purposive sampling approach with the help of a questionnaire as the main tool in collecting respondent data. The data analysis technique for this study uses instrument testing, classical assumptions, multiple linear regression, hypotheses and coefficients of determination. The results of the analysis obtained show that trust, innovation and quality of service have a positive and significant effect on customer loyalty at Osing Barbershop, Jember Regency. The results of the f test have a simultaneous effect and the results of the R2 Determination Coefficient test with a contribution level of influence of 0.411 or 41%.
Co-Authors AA Sudharmawan, AA Achmad Hasan Hafidzi Adyasa, Jery Candra Aghata, Violina Agus Yuliantin Ahmad Fambang Hermawan Ahmad Hanafi Ahmad Hasan Hafidzi Ajeng Juni Mudi Tantia Akhmad F. Rozi Akmalia, Atika Firmanda Alfany Andrenata Alizah, Aprilia Ulva Noer Amaliya, Yeni Amelia, Rita Andaru Setiawan Avicenna Andrea Meita Gustina Ariyanto, Kiki Dwi Aspirandi, Rendy Mirwan Bayu Wijayantini Bayu Wijayantini, Bayu Catur Palupi Dendi Wijaya Diwan Sakharia Efiatul Himmah Eko Budi Satoto Elfiah, Kutsiatun Enggarwati, Rumi Fajar, Evi Triana Nurul Fiki Kurdianto Putra Hafidzi, Ahmad Hasan Hellena Ramadhani Herlambang, Toni Himmah, Efiatul Holiseh Holiseh Holiseh, Holiseh Ika Sari, Maheni Ira Puspitadewi S Izzuddien, Ahmad Izzudin, Ahmad Jekti Rahayu Joko Satrio Ade Pranata Kiki Dwi Ariyanto Laksono Trisnantoro M. Hamzah Bin Ali Ma'rifah, Nurul Maheni Ika Sari Maheni Ika Sari Maheni Ika Sari Martini, Ni Nyoman Putu Mochamad Tri Aditya Muhammad Efendi Munawaroh, Mayda Madinatul Nadia Sukma Hadi Nawafil, Aulia Nurin Nia Sinta Nuriah Ningtias, Kiki Arista Wahyu Nur Ira, Nia Dewi Oktavia, Fanda Andini Pramudia Bagas Ananda Fahrezy Pratama, Rizky Anggi Purbo, Achmad Jati Puspitadewi, Ira Putri, Okta Ananda Rayna Rika Ruspita Regita Wira Utami Karsiyanto Reskiputri, Tatid Diansari Revanda Lavelia Pasa Riyanto Setyawan Suharsono Rizki, Miftahur Rozzaid, Yusron Rozzaid, Yusron Rumi Enggarwati Rusdiyanto Rusdiyanto Rusdiyanto, Rusdiyanto Ruspita, Rayna Rika Sabela, Deva Verina Safira, Serli Vebriana Samsuryaningrum, Ira Puspitadewi Sari , Maheni Ika Setianingsih, Wahyu Eko Sofiyatun Sofiyatun Solehah, Nur Ilmiatus Sri Isna Amelia Ahmad Suharto, Akhmad Susbiyani , Arik Susbiyani, Arik Susi Wahyuning Asih Syahier Syahier Syahier Syahier Syahier, Syahier Syahier, Syahier Tegar Laksamana Wahyudi Thamrin, Mohammad Toni Herlambang Toni Herlambang Violina Aghata Wahyu Agung Saputra Wahyu Eko Setianingsih Wati Cantika Putri, Ayuni Alda Wenny Murtalining Tyas Wibowo, Yohannes Gunawan Widhana, Ghalih Satriya Winahyu, Pawestri Wulandari, Vina Yuliantika Yayah Ikhda Nevia Yoga Fajar Saputra Yusron Rozaid Yusron Rozzaid Yusron Rozzaid