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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JBMP (Jurnal Bisnis, Manajemen dan Perbankan) International Journal of Social Science and Business Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi JURNAL MANAJEMEN DAN BISNIS INDONESIA Ilomata International Journal of Management Ektasi : Jurnal Ekonomi, Akutansi dan Organisasi JURNAL MANAJEMEN DAN BISNIS INDONESIA
Budi Santoso
Universitas Muhammadiyah Jember, Jember, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Social Sciences Other

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Analisa Pelanggan Dalam Pengembangan Produk Kopi Jember “Casim Coffee” Di Kabupaten Jember Budi Santoso; Srimiatun Srimiatun; Ahmad Izzuddin
JURNAL MANAJEMEN DAN BISNIS INDONESIA Vol 7, No 2 (2021)
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (845.259 KB) | DOI: 10.32528/jmbi.v7i2.5303

Abstract

Penelitian ini bertujuan untuk menjelaskan pembuatan keputusan dalam pembelian produk kopi Casim Coffe, mengetahui sikap konsumen terhadap produk kopi Casim Coffe, mengetahui kepuasan konsumen terhadap produk, serta menentukan strategi dalam mengembangkan produk berdasarkan evaluasi atribut produk oleh konsumen. Data yang digunakan dalam penelitian ini adalah data primer dan sekunder. Metode pengumpulan data adalah dengan menyebarkan kuesioner, wawancara, dan dokumentasi. Populasi dalam penelitian ini merupakan konsumen yang telah mengkonsumsi kopi Casim Coffe. Metode pengambilan sampel yang digunakan adalah teknik purposive sampling. Metode yang digunakan dalam penelitian ini adalah Metode deskriptif, Fishbein, Importance Performance Analysis (IPA), dan Customer Satisfaction Index (CSI). Luaran dari penelitian berupa satu artikel pada jurnal online
EFFECT OF QUALITY OF CSR DISCLOSURE ON FINANCIAL PERFORMANCE OF MINING COMPANY LISTED IN INDONESIA STOCK EXCHANGE Budi Santoso; Yosefa Sayekti; Agung Budi Sulistiyo
International Journal of Social Science and Business Vol. 1 No. 2 (2017): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v1i2.10525

Abstract

ABSTRACTThis research was conducted on mining companies listed in Indonesia Stock Exchange in 2012-2015, using qualitative measurement of CSR disclosure. This study aims to examine the effect of CSR disclosure quality on the financial performance of mining companies in BEI through web.IDX. Sampling method in this research is purposive sampling method 100 Mining company. The analyzes used include instrument test data (validity test, reliability test), multiple linear regression analysis, classical assumption test (normality test, multicolinearity test, heteroscedasticity test), and hypothesis test (F test, t test, coefficient of determination). Research Results The quality of CSR disclosure positively affects the accounting performance (ROA) of mining companies in BEI period 2012-2015.Keywords: Quality of CSR Disclosure, ROA
INFLUENCE OF MODERATION OF COMPANY STRATEGY ON CSR DISCLOSURES AND FINANCIAL PERFORMANCE MINING COMPANY IN INDONESIA Budi Santoso Santoso
International Journal of Social Science and Business Vol. 2 No. 2 (2018): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v2i2.14421

Abstract

This study aims to analyze the role of corporate strategy moderation in the influence of CSR performance on corporate financial performance. Company strategy is measured by Product Differentiation, CSR performance measured using Global Reporting Association (GRI) index, and financial performance measured with Return on Assets (ROA) period 2016-2017. Research population Mining companies listed in Indonesia Stock Exchange (BEI) in 2016 and 2017 and Companies that issue annual reports during the period 2016-2017. The results of this study indicate that the performance of CSR does not show significant influence to the company's financial performance and use the company's strategy as a moderator variable indicates that the company's strategy variable turns out to moderate significantly the impact of CSR performance on the financial performance of the company
Analisis Balanced Scorecard Untuk Mengukur Kinerja Perusahaan Pada PDAM Kabupaten Bondowoso Yonandra, Mita; Setianingsih, Wahyu Eko; Santoso, Budi
Jurnal Ekonomi, Akutansi dan Organisasi Vol. 2 No. 3 (2025): Edisi Bulan April 2025
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/ektasi.v2i3.2184

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis tingkat kinerja perusahaan pada PDAM Kabupaten Bondowoso berdasarkan metode balanced scorecard, yaitu perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal dan perspektif pembelajaran dan pertumbuhan. Metode analisis yang digunakan adalah deskriptif kuantitatif dengan menggunakan teknik pengumpulan data melalui teknik wawancara kepada informan, teknik dokumentasi berupa laporan keuangan, serta teknik kuesioner. Populasi pada penelitian ini adalah laporan keuangan PDAM Kabupaten Bondowoso tahun 2020, 2021, dan 2022 serta karyawan PDAM Kabupaten Bondowoso. Teknik pengambilan sampel yang digunakan yaitu simple random sampling, penentuan ukuran sampel menggunakan rumus slovin yang diperoleh ukuran sampel sebanyak 110 responden karyawan PDAM Kabupaten Bondowoso. Hasil penelitian menunjukkan bahwa pada tahun 2020 hingga tahun 2022, kinerja pada perspektif keuangan tidak baik karena masih belum tepat dalam proses penganggaran, sedangkan pada kinerja perspektif pelanggan sudah cukup baik, pada perspektif proses bisnis internal memperoleh hasil kurang baik, serta tingkat kinerja pada perspektif pembelajaran dan pertumbuhan memperoleh hasil yang baik. PDAM Kabupaten Bondowoso harus memperbaiki pelayanan kepada pelanggan karena pendapatan perusahaan dapat meningkat jika menambah tingkat pemerolehan pelanggan baru.
Breaking the Badge: How Burnout and Compensation Shape Police Performance Through Job Satisfaction: Mengurai Masalah: Bagaimana Kelelahan dan Kompensasi Mempengaruhi Kinerja Polisi Melalui Kepuasan Kerja Suharsono, Riyanto Setiawan; Yafie, Yogie Indra; Santoso, Budi; Setyowati, Trias
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 11 No. 2 (2025): September: JBMP Vol.11 No. 2 2025
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v11i2.2207

Abstract

This study investigates the effects of burnout and compensation on the job performance of personnel in the Surabaya Regional Police, with job satisfaction serving as a mediating variable. Using an explanatory research design and Structural Equation Modeling (SEM), data were analyzed from 84 respondents selected from a population of 518 officers using the Slovin formula. The findings reveal that lower levels of burnout and higher compensation significantly improve job performance, both directly and indirectly through increased job satisfaction. Specifically, reduced burnout enhances job satisfaction, which in turn boosts performance, while higher compensation not only increases satisfaction but also strengthens organizational citizenship behavior, further contributing to better performance. These results highlight the importance of addressing employee well-being and fair compensation in law enforcement organizations to enhance satisfaction and operational effectiveness. This research provides practical insights for human resource management in public security sectors aiming to improve workforce productivity and morale.
Analysis Of The Effect Of Customer Retention Strategy And Differentiation Strategy On Customer Lifetime Value And Customer Loyalty In SME Food In Jember Regency Juariyah, Siti; Santoso, Budi; Hermawan, Haris; Cahyono, Dwi
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 4 (2025): Oktober
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i4.8568

Abstract

This study aims to analyze the effect of customer retention strategies and differentiation strategies on Customer Lifetime Value (CLV) and customer loyalty in small and medium enterprises (SMEs) in the food sector in Jember Regency. The research approach used is a quantitative approach with a survey method of 100 customers of Ayam Gephok Pak Giek as the object of research. Data collection was carried out through a closed questionnaire, and data analysis was carried out using the Partial Least Square (PLS) method with the help of SmartPLS software. The results showed that customer retention strategy and differentiation strategy have a positive and significant effect on customer loyalty and CLV. The findings indicate that effective customer relationship management, through the provision of memorable customer experiences and unique product offerings, is critical in increasing long-term customer loyalty and value. The practical implications of this study suggest that culinary SMEs strengthen service strategies, product innovation, and loyalty programs to retain customers and increase competitiveness in a competitive market.
The Effect of PDDIKTI System Acceptance, Social Influence and Technology on Performance Expectations at Jember State Polytechnic Through Educational Background as an Intervening Variable Yuvianti, Ike Agustin; Nursaid; Santoso, Budi
Ilomata International Journal of Management Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i1.1927

Abstract

This study aims to analyze the influence of PDDIKTI system acceptance, social influence, and technology quality on the performance expectations of academic operators at the Jember State Polytechnic. This research is a type of comparative causal research. The data used in this study are primary data. The population in this study is the operator of the Jember State Polytechnic PDDikti management of 100. The sample was determined to be 100 respondents. The analysis model used in this study is Structural Equation Modeling (SEM) analysis with the help of WarpPLS software. The results of the study show that the acceptance of the PDDikti system, social influence, and technology have a positive and significant effect on the performance expectations of academic operators. The study offers practical value for higher education institutions looking to improve system performance expectations through training and social support. However, a clearer articulation of how these recommendations translate into measurable policies would increase social relevance.
Organizational Citizenship Behaviour dan Kompetensi sebagai Prediktor Kinerja Pegawai dengan Komitmen sebagai Mediator: Studi di Lapas IIB Bondowoso Ariyanto, Nunus; Santoso, Budi; Suharsono, Riyanto Setiawan
Jurnal Manajemen dan Bisnis Indonesia Vol. 11 No. 02 (2025): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v12i02.3610

Abstract

Dalam era globalisasi, perubahan yang berkelanjutan menjadi keharusan baik bagi institusi maupun individu di dalamnya. Organisasi, termasuk lembaga pemerintahan, dituntut untuk terus melakukan inovasi dan merespons berbagai kebutuhan secara cepat guna mencapai kinerja yang maksimal. Dalam hal ini, manajemen sumber daya manusia (SDM) memegang peranan penting dalam mendorong tercapainya kinerja yang optimal. Penelitian ini bertujuan untuk mengkaji pengaruh Organizational Citizenship Behaviour (OCB) dan kompetensi terhadap komitmen pegawai di Lapas Kelas IIB Bondowoso, serta mengevaluasi pengaruh OCB dan kompetensi terhadap kinerja pegawai. Selain itu, penelitian ini juga menguji pengaruh komitmen pegawai terhadap kinerja serta menginvestigasi peran komitmen sebagai variabel intervening dalam hubungan antara OCB dan kompetensi dengan kinerja pegawai. Penelitian ini menerapkan pendekatan kuantitatif dengan jenis penelitian kausal komparatif. Data primer diperoleh dari seluruh populasi sebanyak 64 pegawai Lapas IIB Bondowoso yang dijadikan sebagai responden. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan bantuan perangkat lunak SmartPLS. Temuan penelitian menunjukkan bahwa OCB dan kompetensi memiliki pengaruh positif dan signifikan terhadap komitmen pegawai. Keduanya juga secara signifikan memengaruhi kinerja pegawai. Komitmen pegawai terbukti memberikan pengaruh positif dan signifikan terhadap kinerja. Namun demikian, OCB berpengaruh positif tetapi tidak signifikan terhadap kinerja melalui komitmen pegawai. Sebaliknya, kompetensi menunjukkan pengaruh positif dan signifikan terhadap kinerja melalui komitmen pegawai.
Pengaruh Kualitas Layanan Umrah, Trust Dan Customer Experience Terhadap Kepuasan Jamaah Pada Agen Haji Dan Umrah PT. Atiga Bersaudara Tour Maharani, Daniar; Santoso, Budi; Umamy, Septy Holisa
Jurnal Manajemen dan Bisnis Indonesia Vol. 11 No. 02 (2025): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v12i02.3815

Abstract

Seiring dengan meningkatnya minat masyarakat untuk melaksanakan ibadah haji dan umrah, tuntutan terhadap kualitas pelayanan dari agen perjalanan juga semakin tinggi. Namun, berbagai kendala seperti keterbatasan sumber daya, persaingan antar biro perjalanan, serta ekspektasi jamaah yang terus berkembang kerap menimbulkan permasalahan dalam memberikan layanan yang memuaskan. Penelitian mengenai kepuasan jamaah pada agen haji dan umrah menjadi sangat penting di tengah meningkatnya kebutuhan masyarakat akan layanan perjalanan ibadah yang berkualitas. Dalam konteks ini, kualitas layanan, kepercayaan (trust), dan pengalaman pelanggan (customer experience) merupakan faktor-faktor utama yang dapat memengaruhi tingkat kepuasan jamaah.  Penelitian ini bertujuan untuk mengetahui dan menganalisis Pengaruh Kualitas Layanan Umrah, Trust, Dan Customer Experience Terhadap Kepuasan Jamaah Pada Agen Haji Dan Umrah PT. Atiga Bersaudara Tour Bondowoso. Jenis penelitian ini menggunakan metode kuantitatif dengan jumlah sampel 83 responden dan menggunakan Teknik pengambilan sampel Non Probability Sampling dengan pendekatan accidental sampling dengan bantuan bantuan kuesioner sebagai alat utama dalam mengumpulkan data responden. Adapun teknik analisis data penelitian ini dengan menggunakan pengujian instrument, asumsi klasik, regresi linear berganda, hipotesis dan koefisien determinasi. Hasil analisis yang diperoleh menunjukan bahwa kualitas layanan umrah dan Customer Experience berpengaruh signifikan terhadap kepuasan jamaah pada Agen Haji dan Umrah PT. Atiga Bersaudara Tour Bondowoso. Sedangkan trust tidak berpengaruh secara signifikan terhadap kepuasan jamaah dan hasil dari uji Koefisien
Sustainability Marketing, Entrepreneurial Orientation, and Café SME Performance: The Mediating Effects of Social Media Santoso, Budi; Nursaid, Nursaid
EKUILIBRIUM : JURNAL ILMIAH BIDANG ILMU EKONOMI Vol 21 No 1 (2026): March
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ekuilibrium.v21i1.2026.pp108-126

Abstract

This study investigates the strategic role of social media marketing in mediating the influence of sustainability marketing and entrepreneurial orientation on the performance of café SMEs in Jember Regency, East Java, Indonesia, a region recognized as a growing hub of the local creative economy with a strong presence of digitally savvy young consumers. Employing a predominantly quantitative approach, the study utilizes Partial Least Squares–Structural Equation Modeling (PLS-SEM) based on survey data collected from café consumers, complemented by in-depth interviews with café owners to provide interpretive triangulation. The research examines several structural relationships, including both direct and mediating effects among the key constructs. The findings indicate that sustainability marketing does not exert a strong direct influence on SME performance, whereas entrepreneurial orientation, reflected through proactiveness, innovativeness, and risk-taking behavior, plays a more prominent role in enhancing business performance. Furthermore, social media marketing is shown to function as an important mediating mechanism, strengthening the translation of sustainability initiatives and entrepreneurial practices into tangible business outcomes, such as improved sales performance, customer loyalty, and profitability. These results offer contextual empirical insights into the digital mediation processes shaping the transformation of local café SMEs and provide practical implications for business owners to optimize Instagram and TikTok content strategies, including green storytelling, influencer collaborations, and viral campaigns, in order to amplify the impact of sustainability efforts and entrepreneurial dynamics in achieving sustainable growth within a competitive market.
Co-Authors Agung Budi Sulistiyo Ahmad Izzuddin Ariyanto, Nunus DWI CAHYONO Haris Hermawan, Haris Maharani, Daniar Nursaid Nursaid Riyanto Setiawan Suharsono Siti Juariyah Srimiatun Srimiatun Trias Setyowati, Trias Umamy, Septy Holisa Wahyu Eko Setianingsih Yafie, Yogie Indra Yonandra, Mita Yosefa Sayekti Yuvianti, Ike Agustin