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All Journal AL KAUNIYAH El-Hayah : Jurnal Biologi CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Indonesian Journal of Cancer Chemoprevention IRJE (Indonesian Research Journal in Education) JURNAL PENDIDIKAN TAMBUSAI IKRA-ITH EKONOMIKA Jurnal Ekonomi dan Bisnis Dharma Andalas JURNAL ILMIAH ADVOKASI Mulawarman Law Review Coopetition : Jurnal Ilmiah Manajemen LEGAL BRIEF Jurnal Al Azhar Indonesia Seri Ilmu Sosial Medfarm: Jurnal Farmasi dan Kesehatan Jurnal Hukum Lex Generalis Pharmademica: Jurnal Kefarmasian dan Gizi JIPRO : Journal Of Intellectual Property Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Journal of Tropical Food and Agroindustrial Technology JAPI: Jurnal Akses Pengabdian Indonesia Innovative: Journal Of Social Science Research Jurnal Informatika Ekonomi Bisnis Enrichment: Journal of Multidisciplinary Research and Development Indonesian Journal of Law and Justice Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK) Yuriska : Jurnal Ilmiah Hukum Jurnal Info Kesehatan
Erna Susanti
Universitas Mulawarman
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : LEGAL BRIEF

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Consumer Protection Against Exoneration Clauses in Laundry Service Notes in Samarinda City Arifah, Salsabila Budi; Susanti, Erna; Damanik, Amsari
LEGAL BRIEF Vol. 13 No. 4 (2024): October: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v13i4.1124

Abstract

The exoneration clause is a clause that limits or eliminates responsibilities that should be borne by business actors. This clause is often found in laundry service notes in Samarinda City, even though its application is prohibited in Article 18 of Law Number 8 of 1999 concerning Consumer Protection. This research uses a social-legal approach to analyze the application of exoneration clauses and the implementation of consumer protection regarding the use of exoneration clauses in laundry service notes in Samarinda City. The research results show that the use of exoneration clauses in laundry service notes is detrimental to consumers because consumers do not receive compensation. The less than optimal role of the Consumer Dispute Resolution Agency (BPSK) causes the public, both consumers and business actors, to lack understanding of their rights and obligations. Therefore, there is a need for deeper attention to the application of exoneration clauses so that consumers are protected.
Co-Authors Adhi Susano Aditya Hermawan, Aditya Alia Alusyanti Primawati Amelia, Deni Amukti, Enggal Triya Ananda, Muhammad Rizky Apriyanti , Nike Arifah, Salsabila Budi Ashoka, Izza Fauzia Aulya, Muhammad Choirida, Alma Damanik, Amsari Denada Futri Talia Dewi Kumala Sari Eko Nursalim, Eko Emilda Kuspraningrum Endang Susilowati Fakhri, Arsyad Raziq Fauziyah, Tryana Hardani, Ika Harisriwijayanti , Harisriwijayanti Hediati, Febri Noor Huriadana, Asra Irwansyah Irwansyah Kartika, Avrillia Cindy Khairunnisa, Ummul Khalisa Budhaeri, Lida Kyrani, Velysha Rania lestari, winda Mahanem Mat Noor, Mahanem Mat Mahendra, Yusril Mardhiyah, Mardhiyah Mardiyah Mardiyah Minggarwati, Trian Sidha Nour Athiroh Abdoes Sjakoer Nur Arifudin Nurdin, Erni Parlina, Iin Perdana Oskar, Dimas Pianda, Didi Pratama, George Christian Pratiwi, Nurul Aziz Ramadhan, Majida Ramadhani, Saskia Nadya Ravelby, Thesa Alif Ridianita, Cyntia Rini Apriyani Risma Aprinda Kristanti Roihatul Mutiah Sa'pang, Grecia Melisa Safitri, Adinda Hariana Safitri, Malikah Sanjaya, Infan Santi, Novi Sasmitha, Rahmat Mubaroh Mulya Setiadi, Antonius Adji Prayitno Setiyo Utomo Setyadini, Ellyvına Simamora, Priskila Putri Sugiharto, Grisela Mawa Aqilah Suhery, Suhery Suryana, Rafdi Susilowati, Ervan Suwandhani, Deni Syukri Hidayatullah Syukriah Syukriah, Syukriah Tombi, Johan Tri Noval Hendrian Triana, Lily Triyana, Lily Wardana, Khristyawan Wisnu Wibowo, Yosi Irawati Wisnudari, Elly Dian Yonita, Riza Yosua, Ricard Michail