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Journal : LEGAL BRIEF

Consumer Protection Against Exoneration Clauses in Laundry Service Notes in Samarinda City Arifah, Salsabila Budi; Susanti, Erna; Damanik, Amsari
LEGAL BRIEF Vol. 13 No. 4 (2024): October: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v13i4.1124

Abstract

The exoneration clause is a clause that limits or eliminates responsibilities that should be borne by business actors. This clause is often found in laundry service notes in Samarinda City, even though its application is prohibited in Article 18 of Law Number 8 of 1999 concerning Consumer Protection. This research uses a social-legal approach to analyze the application of exoneration clauses and the implementation of consumer protection regarding the use of exoneration clauses in laundry service notes in Samarinda City. The research results show that the use of exoneration clauses in laundry service notes is detrimental to consumers because consumers do not receive compensation. The less than optimal role of the Consumer Dispute Resolution Agency (BPSK) causes the public, both consumers and business actors, to lack understanding of their rights and obligations. Therefore, there is a need for deeper attention to the application of exoneration clauses so that consumers are protected.
Co-Authors Adhi Susano Aditya Hermawan, Aditya Alia Alusyanti Primawati Amelia, Deni Amukti, Enggal Triya Ananda, Muhammad Rizky Apriyanti , Nike Arifah, Salsabila Budi Ashoka, Izza Fauzia Aulya, Muhammad Choirida, Alma Damanik, Amsari Denada Futri Talia Dewi Kumala Sari Efendi, Muhammad Fauzan Eko Nursalim, Eko Emilda Kuspraningrum Endang Susilowati Fakhri, Arsyad Raziq Fauziyah, Tryana Hardani, Ika Harisriwijayanti , Harisriwijayanti Hediati, Febri Noor Huriadana, Asra Irwansyah Irwansyah Kacita, Sisillia Kartika, Avrillia Cindy Khairi, Awalul Khairunnisa, Ummul Kyrani, Velysha Rania lestari, winda Lingga Nico Pradana Mahanem Mat Noor, Mahanem Mat Mahendra, Yusril Mardhiyah, Mardhiyah Mardiyah Mardiyah Minggarwati, Trian Sidha Nour Athiroh Abdoes Sjakoer Nur Arifudin Parlina, Iin Perdana Oskar, Dimas Pianda, Didi Pratama, George Christian Pratiwi, Nurul Aziz Purwanto Purwanto Rahmayeni, Zulwida Ramadhan, Majida Ramadhani, Saskia Nadya Ravelby, Thesa Alif Ridianita, Cyntia Risma Aprinda Kristanti Roihatul Mutiah Sa'pang, Grecia Melisa Safitri, Adinda Hariana Safitri, Malikah Sanjaya, Infan Santi, Novi Sasmitha, Rahmat Mubaroh Mulya Setiadi, Antonius Adji Prayitno Setyadini, Ellyvına Simamora, Priskila Putri Sugiharto, Grisela Mawa Aqilah Suhery, Suhery Suryana, Rafdi Susilowati, Ervan Suwandhani, Deni Syukri Hidayatullah Syukriah Syukriah, Syukriah Tombi, Johan Tri Noval Hendrian Triana, Lily Triyana, Lily Wardana, Khristyawan Wisnu Wasilatul Murtafiah Wibowo, Yosi Irawati Wisnudari, Elly Dian Wulandari, Nur Azizah Yonita, Riza Yosua, Ricard Michail