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PENYELESAIAN SENGKETA KONSUMEN TIDAK BERJENJANG DI BADAN PENYELESAIAN SENGKETA KONSUMEN DITINJAU BERDASARKAN HUKUM PELINDUNGAN KONSUMEN Suwandono, Agus; Harrieti, Nun; Darodjat, Rafan
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 5 No. 1 (2025): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v5i1.694

Abstract

The consumer dispute resolution mechanism at the Consumer Dispute Settlement Agency is a non-tiered system for resolving consumer disputes. The purpose of this study is to determine and analyze the non-tiered consumer dispute resolution mechanism at the Consumer Dispute Settlement Agency, as well as its implications for consumer protection in consumer dispute resolution within the framework of consumer protection law. This research is a normative juridical study with descriptive analytical specifications. The results indicate that the non-tiered consumer dispute resolution mechanism at the Consumer Dispute Settlement Agency is based on an agreement between consumers and business actors. The non-tiered consumer dispute resolution mechanism at the Consumer Dispute Settlement Agency can cause uncertainty and a lack of legal protection for consumers in cases where no agreement can be reached on the form and amount of compensation in consumer dispute resolution through conciliation or mediation. Consumer dispute resolution through conciliation and mediation is highly dependent on consumer empowerment, awareness among business actors, and the good faith of the parties. Therefore, in order to provide opportunities for consumer dispute resolution at the Consumer Dispute Settlement Agency in stages, if the parties fail to reach an agreement, the dispute can be resolved through arbitration.
Model development of factors affecting the effectiveness of puskesmas services Sarifudin, Diding; Hadisaputro, Soeharyo; Suwandono, Agus
BKM Public Health and Community Medicine PHS7 Accepted Abstracts
Publisher : Universitas Gadjah Mada

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Abstract

Aim: The study uses all the puskesmas in Cirebon to develop a direct and indirect effect model on health center services' effectiveness.Methods. A mixed-methods design use questionnaire cross-sectional survey and an in-depth qualitative interview. The population is all puskesmas in Cirebon Regency. A sample of 212 respondents was drawn from all puskesmas with inclusion criteria (1) health effort implementer, (2) minimum 1-year working period, (3) continuous health officers at least one year, and a minimum education of D3 health. As the dependent variable, the effectiveness of health center services is measured by [...]. The independent variables include leadership commitment, intermediate variables: strengthening basic health programs and confounding: gender, age, education, years of service. Analysis using Structural Equation Modeling (SEM) and qualitatively based on relevant themes. Conclusion: Puskesmas service effectiveness is influenced by (1) direct effects of (a) leadership commitment, policy governance, and strengthening basic health programs; and (2) indirect effect of (b) commitment to leadership and policy governance through strengthening basic health programs and (c) commitment to leadership, policy governance and strengthening basic health efforts disrupted by gender and education.
Kabupaten/Kota Tanggap Ancaman Narkoba (KOTAN) Partisipasi Aktif Masyarakat dalam Upaya Menurunkan Prevalensi Penyalahguna Darodjat, Rafan; Suwandono, Agus; Ali Utama, Feriza
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v5i2.3189

Abstract

Indonesia pernah mengalami fase darurat narkotika dikarenakan masuknya berbagai macam jenis zat dari luar negeri yang memiliki pengaruh psikoaktif dan menyebabkan kecanduan. Hal ini terjadi pada sekitar tahun 1980 – 2010, ketika heroin mulai dikenal kalangan luas dengan penggunaan melalui jarum suntik, banyak menyebabkan kematian, terjangkit HIV/AIDS, hepatitis, dan efek buruk lainnya bagi generasi muda. Meskipun pada dekade tersebut Indonesia sudah memiliki Undang-Undang Nomor 9 Tahun 1976 Tentang Narkotika, akan tetapi lebih mengedepankan efek jera dan kriminalisasi bagi pengguna. Sehingga perlu upaya yang lebih efektif dengan pencegahan secara masif serta penguatan di semua elemen masyarakat dan rehabilitasi bagi pengguna. Law enforcement sebagai pemutus mata rantai, sehingga prevalensi pengguna narkotika dapat terus ditekan. Program Kabupaten/Kota Tanggap Ancaman Narkoba (KOTAN) dengan melakukan pemberdayaan pada masyarakat dan institusi pemerintah sehingga mampu secara mandiri menanggapi ancaman narkotika dengan upaya antisipasi, adaptasi, dan mitigasi dengan posisi Badan Narkotika Nasional (BNN) sebagai penggerak untuk berkolaborasi dengan semua elemen masyarakat. Hasil dari pengabdian ini adalah pemberdayaan 30 (tiga puluh) instansi pemerintah, sekolah, dan BUMN untuk membuat kebijakan yang memberikan pengetahuan akan bahaya narkoba, menyelenggarakan kegiatan olahraga untuk gaya hidup yang sehat, dan memitigasi apabila di instansinya ada yang kecanduan narkotika untuk mengikuti Program Rehabilitasi BNN. Program Kotan juga memiliki kemampuan me-mitigasi apabila terjadi penyalahgunaan masyarakat harus memiliki mindset bagi pemakai untuk di rehabilitasi dan yang terlibat pengedarannya untuk di proses hukum sebagai efek jera.
Operator Responsibilities in Safeguarding Consumer Rights Against GPS Spoofing in Ride-Hailing Services Salvia, Hana; Priowirjanto, Enni Soerjati; Suwandono, Agus
PADJADJARAN JURNAL ILMU HUKUM (JOURNAL OF LAW) Vol 11, No 2 (2024): PADJADJARAN JURNAL ILMU HUKUM (JOURNAL OF LAW)
Publisher : Faculty of Law, Universitas Padjadjaran

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Abstract

This study examines the responsibilities of Electronic System Providers (ESPs) in safeguarding consumer rights within ride-hailing services. It specifically addresses the Global Positioning System (GPS) spoofing by drivers. The GPS spoofing involves the deceitful manipulation of location data by vehicles, posing significant legal and security risks to customers. The study evaluated the effectiveness of ESPs, including popular platforms in Indonesia like Gojek and Grab, in protecting consumers from such violations. It utilized normative legal theory and the secondary data analysis derived from ESP contracts. Findings indicate that current consumer protection measures are insufficient, primarily because ESPs employ exemption clauses that contravene Consumer Protection Law regulations. Additionally, the study highlights a lack of compliance with governance laws, such as the Government Regulation Number 71 of 2019, which mandates ESPs to establish robust and effective electronic system governance. This unethical practice jeopardizes consumer safety and erodes trust in the ESPs. This study underscores the necessity for stricter enforcement of consumer protection laws and regulations within the ride-hailing sector to ensure client safety and security. ESPs must prioritize safeguarding consumer data and implement measures to prevent drivers from manipulating fraudulent location data. Furthermore, collaborative efforts among ESPs, governmental bodies, and cybersecurity experts are essential to enhance legal protections for consumers, aiming to establish fair and safe procedures that benefit all parties involved.
SPECIAL CRIMINAL LAW AGAINST SHARIA ECONOMIC CRIMES Darodjat, Rafan; Suwandono, Agus
Jurnal Justisia Ekonomika: Magister Hukum Ekonomi Syariah Vol 8 No 2 (2024): Desember
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/justeko.v8i2.24012

Abstract

The growth of the Islamic economy is reflected in the business lines of the financial sector, halal industry, investment, and Islamic social finance (zakat, waqf, infaq, and sadaqah). Public trust to carry out Islamic economic activities arises because of the Islamic principles upheld and the security of its management. However, Islamic economics has its own appeal because it is labeled according to religious teachings and is not profit-oriented. The state as an organ of power must be able to be present to supervise and carry out coercion if there is a criminal offense. Criminal offenses in Islamic Law are in the realm of Fiqh Jinayah, which regulates the punishment for a crime. The imposition of sanctions in Islam is indeed severe, but the more highlighted preventive efforts. Specific criminal law research on sharia economic crimes with normative juridical types, normative legal research is presented in a description for a comprehensive picture so that it has a major impact on Islamic economics. The results of this study obtained an overview that the impact of the existence of criminal specialization for those who commit crimes against sharia economic activities can give confidence to the public to use Islamic financial services and Islamic social social institutions that channel donor assets. The verdict on sharia economic crimes must be carried out by professionals who understand fiqh and sharia principles, the evidence must be materially clear to fulfill a sense of justice. The punishment given to those who misuse it must be more severe as a preventive effort.
Venture Capital Law Renewal: A Solution for Business Convenience and Legal Certainty in Indonesia Adhie, Aryasatya Justicio; Suwandono, Agus; Yuanitasari, Deviana
Jambura Law Review VOLUME 5 NO. 2 JULY 2023
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33756/jlr.v5i2.17779

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Investing, for example, using venture funds, can now be done easily.  Venture funds are raised by venture capital companies and given to investee companies. Problems can arise when the venture capital company does not have a license to operate but carries out activities as if it has a permit. Of course, this can have legal consequences for venture fund investors, investee companies, and venture capital companies. Another problem concerns the legal certainty of venture capital companies for foreigners who wish to invest in Indonesia; foreigners need to be able to judge the appropriateness of the legal products governing venture capital companies. This article is intended to determine the legal consequences facing unlicensed venture capital companies and the legal certainty for foreign investors. This research method uses a normative juridical method by conducting a literature study on the provisions of venture capital companies in Indonesia. Article VCC in Indonesia has contributed to the Indonesian economy by helping businesses grow. However, this growth must be in line with the harmonization of regulations regarding venture law and investment in Indonesia in order to provide legal certainty to prospective investors.
Education and Training Of Human Resources Technical Skills and The Preparation Of Standar Kompetensi Kerja Nasional Indonesia (Skkni) Of Production For Micro and Small Enterprises Processing Industry Sector In Sumedang In The Context Of Protecting Micro and Small Enterprises Ariapramuda, Switcha Differentia; Mulyati, Etty; Suwandono, Agus
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 7 (2023): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i7.63

Abstract

Micro and Small Enterprises (MSEs) have their characteristics. One of the characteristics as well as the weakness of MSEs is the lack of ability and technical skills of human resources in product processing. Empowerment to improve technical skills is carried out in the form of education and skills training following the guidelines set out in laws and regulations. However, these guidelines have not met the growing competency needs of the business world. The research method used is a normative juridical approach with a statutory approach. The results of the research obtained include technical education and skills by the government that cannot be implemented properly due to the inaccuracy of the Sumedang Cooperative, Small, Medium Enterprises, Industry and Trade Office in implementing the provisions of the guidelines of the Minister of Cooperatives and Small and Medium Enterprises Regulation Number 18/PER/M/KUKM/IX/2015 accompanied by incomplete guidelines and incoherent explanations. The preparation of SKKNI production for micro and small enterprises in the processing industry sector as a form of legal protection needs to be done because there are still many MSEs in the processing industry sector that find it difficult to compete with large businesses in similar sectors due to the lack of ability and competence of MSEs in carrying out production because SKKNI has not been accommodated which is specialized and tailored for the interests of MSE production competence.
KONTEN YOUTUBE SEBAGAI JAMINAN BAGI PELAKU EKONOMI KREATIF DALAM PERSPEKTIF HUKUM JAMINAN Suwandono, Agus
UNES Law Review Vol. 5 No. 4 (2023)
Publisher : Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/unesrev.v5i4.588

Abstract

Youtube content as a creative economy work has been recognized as Intellectual Property that can be used as collateral. This, of course, can optimize the potential of creative economy actors to increase their business. However, this also still raises debate about the legal certainty of Youtube content as a guarantee for creative economy business actors from the perspective of guarantee law. This research is normative juridical research with an emphasis on secondary data. The research specification is descriptive-analytical, using a qualitative normative analysis method using a deductive approach to conclude. The results showed that the facilitation mechanism for intellectual property-based financing schemes begins with copyright registration of YouTube content, verification and assessment of collateral by a bank or non-bank financial institutions, financing or credit agreements followed by guarantee charging contract, and recording in the financing facilitation system for creative economy business actors. The legal certainty of YouTube content as a guarantee for creative economy actors from a legal perspective, guarantees do not protect creditors. This is because the value of intellectual property is uncertain which can change. The relevant ministries are expected to immediately issue technical regulations related to intellectual property-based financing so that they can serve as guidelines and provide legal certainty in implementing intellectual property-based financing for creative economy actors.
Perlindungan Hukum terhadap Konsumen dalam Transaksi Jual Beli Properti dengan Sistem Pre-Project Selling Ditinjau Berdasarkan Hukum Positif di Indonesia: (Studi Kasus PT Hadez Graha Utama) Shaleemar Nandita Lilawanti; Etty Mulyati; Agus Suwandono
Jurnal Hukum Lex Generalis Vol 5 No 9 (2024): Hukum Agraria dan Pertanahan
Publisher : CV Rewang Rencang

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Abstract

The increase in the buying and selling of residential properties has led to intense competition between developers, who are trying to sell quickly with the use of the pre-project selling system. However, this system has a high risk for consumers, as happened in the sealing of Jatiasih Central City housing unit with PT Hadez Graha Utama as a developer who built housing illegally and resulting on harm to 260 consumers. Therefore, legal protection is required for consumers who are harmed both internally and externally. Based on Law No. 8 of 1999 concerning Consumer Protection and Law No.1 of 2011 concerning Housing and Residential Areas, consumers can file a Class Action lawsuit to the court demanding PT Hadez Graha Utama to be responsible for default and unlawful acts (PMH).
Halal Certification and Trademark for Consumer Protection in Indonesian Micro-Enterprises Yuanitasari, Deviana; Meliza, Meliza; Suwandono, Agus; Assalihee, Muhammadafefee
Fiat Justisia: Jurnal Ilmu Hukum Vol. 19 No. 4 (2025)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/fiatjustisia.v19no4.4529

Abstract

Halal certification and trademark registration are key legal instruments for strengthening consumer trust in Muslim-majority markets such as Indonesia. For micro-enterprises, they function not only as regulatory compliance mechanisms but also as strategic tools for brand differentiation and market expansion. This study examines the legal frameworks governing halal certification under Law No. 33 of 2014 on Halal Product Assurance and trademark protection under Law No. 20 of 2016 on Marks and Geographical Indications, using a normative juridical approach complemented by qualitative interviews with selected micro-entrepreneurs. The findings show that integrating halal certification and trademark registration generates dual consumer trust based on religious assurance and brand authenticity. However, bureaucratic complexity, limited legal literacy, and cost barriers constrain adoption. The study therefore recommends streamlining procedures, strengthening outreach, and providing targeted financial support to promote broader compliance, consumer protection, and inclusive economic growth.