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All Journal Jurnal Ilmu Produksi dan Teknologi Hasil Peternakan Al Qodiri : Jurnal Pendidikan, Sosial dan Keagamaan TARBIYA ISLAMIA : Jurnal Pendidikan dan Keislaman Jurnal Agroecotania : Publikasi Nasional Ilmu Budidaya Pertanian Jurnal Kesehatan Indonesia Jurnal Ilmu Komputer dan Bisnis Proceedings of Annual Conference for Muslim Scholars Jurnal Ilmiah Profesi Pendidikan Atta'dib Jurnal Pendidikan Agama Islam Al-Hasanah : Jurnal Pendidikan Agama Islam INOVATIF: Jurnal Penelitian Pendidikan, Agama, dan Kebudayaan Al-MIKRAJ: Jurnal studi Islam dan Humaniora Jurnal Karya Abdi Masyarakat Jurnal Ilmiah Ilmu Terapan Universitas Jambi Inspirasi Dunia: Jurnal Riset Pendidikan dan Bahasa E-JRM Indonesian Journal of Education (INJOE) Kultura: Jurnal Ilmu Sosial dan Humaniora Triwikrama: Jurnal Ilmu Sosial Jurnal Pengabdian Masyarakat dan Riset Pendidikan Philosophiamundi : Journal of Global Humanistic Studies Engagement: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Kepesantrenan Alhikam Journal of Multidisciplinary Islamic Education (AJMIE) Jurnal Faidatuna Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya
M. Syarif
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Veterinary Other

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Journal : E-JRM

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PENGARUH MUTU PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN (Studi Kasus Puskesmas Kecamatan Pragaan Sumenep Jawa Timur) M. Syarif; Budi Wahono; Muhammad Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 5 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACKThis study aims to determine and analyze which among the variables ofresponsiveness, reliability, assurance, empathy and direct evidence thatpredominantly affect the level of patient satisfaction in Puskesmas Sub DistrictPragaan Sumenep regency. Type of method used in this research is surveymethod. This method means that this study takes samples from the population anduses questionnaires (questionnaires) as the main data collection instrument. Inaddition, also conducted in-depth interviews to complete the data needed. Basedon the results of research can be concluded that the responsiveness affects patientsatisfaction, Based on the results of research that the reliability affect patientsatisfaction, Based on the results of research note that the variable assuranceaffect patient satisfaction, Based on the results known that the variable empathyaffect patient satisfaction and That the variable of direct evidence have an effecton to patient satisfaction.Keywords: Quality of Service, Guarantees and Patient Satisfaction
Co-Authors AA Sudharmawan, AA ABS, M Khoirul Ainul Yaqin Alfiansyah, Mukhamad Ali Muchasan Ali Muchasan, Ali Alumni STIKES Husada Borneo Amanulloh, Rakhmat Nur Anis Tatik Maryani Anjallina, Alfiyatun Nikmah Armando, Y. G. Asniwita Asniwita Asrizal Paiman Auwaliyah, Rofiati Bestari, Andini Vermita Dewi, Lytani Gusta Doni Uji Widiatmoko, Syaikhu Rozi And E. Taufik Faizatussholihah, Faizatussholihah Firyal Yasmin Gustari, Evelin Diah Hajar Nurma Wachidah Haque, Syahrul Inayatullah Heriberta Heriberta Ilham Asqalani Isro’iyah, Lailatul Kharisma Lutfiatun Ni’mah Loso Judijanto M. Ali Rohmad Magdalena Magdalena Muhammad Ali Rohmad Munadi Sutera Ali Novalina Novalina Nursanti Nursanti Obura, Bruce Ochieng Poltekes Banjarbaru Refliaty, Refliaty Rengga Yudha Santoso Rohmad, M. Ali Rohmawan, Dhuhaa Saifuddin Saifuddin Saifuddin Saifuddin Saifuddin Saifudin Saifudin Saputra STIKES Husada Borneo Suryanti, Suci Syarifatul Insaniyah Tamaulina Br Sembiring Vicky Nurhidayah wachidah, Hajar Nurma Waluyo, Kurnia Indra Wulandari, Z. Y. Achnopha Yulmardi Yulmardi