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All Journal ARISTO JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmu Pemerintahan Widya Praja Pena Justisia: Media Komunikasi dan Kajian Hukum Elsya : Journal of English Language Studies Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Jurnal MSDA (Manajemen Sumber Daya Aparatur) Journal Informatic, Education and Management (JIEM) Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Al-Mubin: Islamic Scientific Journal Indonesian Journal of Social Research (IJSR) Annals of Management and Organization Research Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) AKSELERASI: Jurnal Ilmiah Nasional Jurnal Progress Administrasi Publik (JPAP) Indonesian Journal of Educational Development (IJED) Jurnal Sosial dan Humanis Sains Journal of Artificial Intelligence and Digital Business KENDALI: Economics and Social Humanities Jurnal Multidisiplin West Science Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Jurnal Sosio dan Humaniora Global Education Journal Influence: International Journal of Science Review Academica : Jurnal Pengabdian Kepada Masyarakat Majapahit Journal of Islamic Finance dan Management TGO Journal of Community Development Majapahit Journal of Islamic Finance dan Management Jurnal Abdimas Peradaban Jurnal Administrasi Negara INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Yeti Rohayati
Universitas Langlangbuana
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pre-Bunking Architecture for Government Public Relations Against Deepfake Disinformation Yeti Rohayati
INFLUENCE: INTERNATIONAL JOURNAL OF SCIENCE REVIEW Vol. 5 No. 3 (2023): INFLUENCE: International Journal of Science Review
Publisher : Global Writing Academica Researching and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/influencejournal.v5i3.325

Abstract

The rapid development of artificial intelligence (AI) has accelerated the emergence of deepfake technology, creating new challenges for government public communication. Deepfake-based disinformation has the potential to manipulate public perception, undermine institutional credibility, and weaken trust in government information. Existing government public relations approaches remain predominantly reactive, relying on fact-checking, clarification, and debunking mechanisms after false information has already circulated. This study aims to analyse the challenges posed by deepfake-based disinformation to government public communication, examine the limitations of existing public relations approaches, and formulate a pre-bunking architecture as a preventive communication model for government public relations. This research employs a qualitative design with a descriptive-analytical approach. Data were collected through a literature review of scientific journal articles, books, policy reports, and academic publications related to deepfakes, disinformation, digital governance, and strategic communication. The collected data were analysed using qualitative content analysis through classification, interpretation, comparison, and synthesis of relevant findings from previous studies. The results indicate that deepfake disinformation represents a multidimensional threat that challenges information credibility, democratic communication, and institutional legitimacy. Furthermore, existing government public relations strategies are constrained by reactive communication patterns, institutional fragmentation, limited monitoring capabilities, and insufficient public resilience-building initiatives. As a novelty, this study proposes a pre-bunking architecture consisting of four integrated components: early detection and digital monitoring, strategic pre-emptive communication, multi-stakeholder collaboration, and public digital resilience development. This architecture shifts government communication from reactive information management toward anticipatory communication governance capable of strengthening societal resilience against deepfake-based disinformation and sustaining public trust in the digital era.
Implementation of Education on Fire Service Policy at the Cianjur District Fire Service Harisyanto Harisyanto; Yeti Rohayati; Diani Indah; Indriyati Kamil
Global Education Journal Vol. 4 No. 1 (2026): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.1535

Abstract

Firefighting services are a strategic form of public service that plays a crucial role in protecting public safety and property from fire risks. This study aims to analyze the implementation of firefighting service policies at the Cianjur Regency Fire Department, identify the inhibiting factors affecting their implementation, and formulate strategic efforts to improve service quality. This research employs a qualitative descriptive approach. Data were collected through in-depth interviews, field observations, and document analysis involving key informants, including structural officials, operational officers, and public service staff. Data analysis was conducted through data reduction, data presentation, and conclusion drawing, while data validity was ensured through triangulation techniques. The findings indicate that the implementation of firefighting service policies in Cianjur Regency has been carried out but has not yet reached optimal performance. Policy communication and understanding of standard operating procedures are relatively adequate; however, limitations remain in terms of human resources, facilities and infrastructure, and budgetary support. In addition, inter-agency coordination has not been fully effective, which affects the response time in handling fire incidents. The disposition of policy implementers reflects a high level of commitment and professionalism, although it is constrained by workload and limited facilities. This study concludes that improving the quality of firefighting services in Cianjur Regency requires strengthening resources, enhancing cross-sectoral coordination, optimizing facilities and infrastructure, and continuously developing the capacity of firefighting personnel.
The Impact of the Implementation of the Independent Learning Policy on the Governance Performance of SMP Negeri 1 Karangtengah, Cianjur Regency Agus Setiawan; Yeti Rohayati; Diani Indah
Global Education Journal Vol. 4 No. 1 (2026): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.1536

Abstract

Education has a strategic position in national development because it is the main instrument in shaping the quality of human resources. This study examines the effect of Merdeka Belajar policy implementation on school governance performance at SMP Negeri 1 Karangtengah, Cianjur Regency. The study was motivated by the importance of school capacity in translating educational policy into effective institutional governance. This research used a quantitative approach with an explanatory design. The population consisted of all educators and education personnel at SMP Negeri 1 Karangtengah, totaling 55 respondents, and the sampling technique used was total sampling. Data were collected through questionnaires using a five-point Likert scale. The data were analyzed using descriptive analysis, simple linear regression, correlation coefficient, determination coefficient, and t-test. The results showed that both Merdeka Belajar policy implementation and school governance performance were in the moderate category. The regression analysis showed that Merdeka Belajar policy implementation had a positive and significant effect on school governance performance, with a regression coefficient of 0.725, a correlation coefficient of 0.872, and a coefficient of determination of 0.760. These findings indicate that 76.0% of school governance performance is explained by Merdeka Belajar policy implementation.
Economic Empowerment of PKK Women in Improving Community Welfare in Pasir Endah Village, Ujungberung City District Yeti Rohayati; Tati Sarihati; Ira Adriati; Shinta Dzauharoh
TGO Journal of Community Development Vol. 2 No. 1 (2024): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2024.004

Abstract

This Community Service activity aims to help PKK mothers in Pasir Endah Village, Ujungberung District, Bandung City in making Jumputan batik with the aim of providing understanding in improving family welfare. The activity was carried out in the form of direct practice in making jumputan batik which was attended by approximately 30 residents of Pasir Endah sub-district, Ujung Berung District, Bandung City. Through this activity, it is hoped that it will provide benefits in that the women of PKK Pasir Endah, Ujung Berung District, Bandung City will have the skills to make jumputan batik so that they can improve the welfare of their families. Apart from that, it is hoped that PKK women will get an idea of how to form an MSME business which can be done after identifying and inventorying the potential of the artistic works owned by PKK women so that they can be developed to be more economically productive and they can also understand alternatives in carrying out efforts to find sources of funding by the aim of improving family welfare.
Pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Pegawai Puskesmas Sukaraya Bekasi Sumarnah Sumarnah; Zulkifli Rangkuti; Yeti Rohayati
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3319

Abstract

Penelitian ini ingin mengetahui seberapa besar pengaruh disiplin dan motivasi Terhadap Kinerja Pegawai di Puskesmas Sukaraya Bekasi. Disiplin dan Motivasi yang baik diprediksikan merupakan variabel yang dapat terus meningkatkan kinerja pegawai. Tujuan penulis melakukan penelitian ini adalah untuk mengetahui dan menganalisis disiplin, motivasi dan kinerja pegawai serta besarnya pengaruh disiplin dan motivasi terhadap kinerja pegawai di Puskesmas Sukaraya Bekasi baik secara simultan ataupun parsial. Metode yang digunakan dalam penelitian ini adalah metode dengan pendekatan deskriptif kuantitatif. Sampel dalam penelitian ini adalah pegawai Puskesmas Sukaraya Bekasi sebanyak 38 orang. Data dalam penelitian ini adalah data primer, dimana data tersebut didapatkan dari jawaban responden terhadap kuesioner yang penulis sebarkan. Hasil analisa data yang telah penulis lakukan, maka didapatkan hasil bahwa terdapat pengaruh disiplin dan motivasi terhadap kinerja pegawai di Puskesmas Sukaraya Bekasi baik secara parsial maupun secara simultan.  Kinerja Pegawai dipengaruhi oleh variabel disiplin serta motivasi sebesar 84,9% dan sisanya sebesar 15,1% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.
Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kualitas Pelayanan Pegawai Pada Pusat Kesehatan Masyarakat (Puskesmas) Sukatani Atik Aryanti; Zulkifli Rangkuti; Yeti Rohayati
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3321

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa besar variabel Pelatihan (X1), Motivasi Kerja (X2) terhadap Kualitas Pelayanan (Y) Pegawai Pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sukatani baik secara parsial maupun simultan. Metode dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif dan verifikatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah menggunakan teknik sampel jenuh dengan mengambil semua populasi yang kurang dari 100 dengan jumlah 60 pegawai Puskesmas Sukatani. Teknik pengumpulan data dengan observasi, penyebaran kuesioner. Sedangkan untuk pengujian instrumen menggunakan uji validitas, reliabilitas dan untuk menemukan hasilnya penulis menggunakan bantuan dengan aplikasi SPSS versi 25.0. Berdasarkan hasil perhitungan statistik maka dapat disimpulkan bahwa penelitian ini menunjukan terdapat pengaruh pelatihan dan motivasi kerja secara parsial maupun simultan terhadap kualitas pelayanan hipotesis diterima, artinya terdapat pengaruh yang signifikan pelatihan dan motivasi kerja terhadap kualitas pelayanan pegawai pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sukatani. Semakin meningkat pelatihan dan motivasi kerja akan membuat kualitas pelayanan pegawai semakin meningkat.
Pengaruh Pelatihan dan Kompetensi Kerja terhadap Kinerja Pegawai pada Puskesmas Karang Mulya Kabupaten Bekasi Hari Winarno; Aswin Naldi Sahim; Yeti Rohayati
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3336

Abstract

Dalam penulisan tesis yang berjudul “Pengaruh Pelatihan Dan Kompetensi Kerja Terhadap Kinerja Pegawai Pada Puskesmas Karang Mulya” dengan variabel Pelatihan (X1), Kompetensi Kerja (X2), dan Kinerja (Y). Penelitian ini bertujuan untuk mengetahui seberapa besar Pelatihan dan Kompetensi Kerja terhadap Kinerja Pegawai pada Puskesmas Karang Mulya baik secara parsial maupun simultan. Metode dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif dan verifikatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah menggunakan teknik sampel jenuh dengan mengambil semua populasi dengan jumlah 45 pegawai Puskesmas Karang Mulya. Teknik pengumpulan data dengan observasi, penyebaran kuesioner. Sedangkan untuk pengujian instrumen menggunakan uji validitas, reliabilitas dan untuk menemukan hasilnya penulis menggunakan bantuan dengan aplikasi SPSS versi 25.0.Berdasarkan hasil perhitungan statistik maka dapat disimpulkan bahwa Hasil penelitian ini menunjukan secara statistik hipotesis terdapat pengaruh pelatihan dan kompetensi secara parsial maupun simultan terhadap kinerja diterima, artinya terdapat pengaruh yang signifikan pelatihan dan kompetensi terhadap kinerja Pegawai Puskesmas Karang Mulya Kabupaten Bekasi. Semakin meningkat pelatihan dan kompetensi kerja akan membuat kinerja pegawai semakin meningkat.
The Influence of Service Quality and Employee Performance on Customer Satisfaction at the Contact Centre Unit of PT. Astra Honda Motor Jakarta Istiyani Susriyati; Aswin Naldi Sahim; Yeti Rohayati
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.838

Abstract

In today’s competitive business landscape, service quality and employee performance are critical determinants of customer satisfaction, especially within contact centre environments. This study investigates the simultaneous impact of service quality and employee performance on customer satisfaction at PT Astra Honda Motor’s (AHM) Contact Centre. Using a quantitative approach with descriptive and verificative methods, data were collected from 100 customers who interacted with the Contact Centre between October 2024 and January 2025. The research employed a structured questionnaire with a 5-point Likert scale and analyzed data using SPSS version 25. Results from the t-test show that both service quality and employee performance have a significant and positive partial effect on customer satisfaction. Furthermore, the F-test confirms their simultaneous influence, with a coefficient of determination (R²) of 0.214, indicating that 21.4% of the variance in customer satisfaction can be explained by the two variables. These findings are supported by previous studies and emphasize the importance of responsiveness, reliability, competence, and communication in enhancing customer experience. The study concludes that improving service delivery and empowering employees are essential strategies for increasing customer satisfaction and fostering loyalty in competitive service-driven industries like
The Impact of Competence and Work Discipline on Employee Performance at XLSmart Broto Wiyono; Sri Wahyuningsih; Yeti Rohayati; Dwiwahjuni Wulandari
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3494

Abstract

Purpose: This study aims to examine the effect of competence and work discipline on employee performance at XLSmart Jakarta. The focus is to understand how these two human resource dimensions contribute to organizational success in a highly competitive business environment Research Methodology: The research adopts a quantitative approach with descriptive and verificative methods. The population consists of 400 employees, and a sample of 80 respondents was determined using the Slovin formula. Data were collected through questionnaires and analyzed using SPSS version 25. Validity and reliability tests confirmed that all indicators were appropriate and consistent for measuring the study variables. Results: The findings show that both competence and work discipline have a significant positive effect on employee performance. The regression model Y = 26.423 + 0.226X1 + 0.178X2 explains that improvements in competence and discipline lead to better performance outcomes. The coefficient of determination (R²) of 0.627 indicates that 62.7% of performance variance is explained by competence and discipline, while 37.3% is due to other factors not investigated in this study. Conclusions: Competence and discipline are essential drivers of employee performance. Organizations need to strengthen training programs and enforce discipline consistently to maximize productivity. Limitations: This study is limited to one company and uses cross-sectional data, which may restrict generalizability. Contribution: Explain how this study can contribute. To whom, what study area, discipline, etc.
HOW CAN HALAL CERTIFICATION SERVICES ADVANCE TOWARD DIGITAL MATURITY? A PUBLIC INNOVATION PERSPECTIVE Yeti Rohayati; Tati Sarihati; Shinta Dzauharoh
Al-Mubin Jurnal Ilmiah Islam
Publisher : Department of Research and Community Service at the Ummul Quro Al-Islami Bogor Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/almubin.v9i1.2600

Abstract

Halal certification services for MSMEs have become increasingly important amid the strengthening of halal certification obligations, the acceleration of public service digitalization, and the growing demand for services that are simpler, faster, and more responsive. This condition creates an urgent need to examine the extent to which halal certification services have progressed toward digital maturity from a public innovation perspective. This study aims to analyze the movement of halal certification services for MSMEs toward digital maturity by focusing on process integration, ease of access, quality of assistance, and user orientation. The theoretical framework draws on public innovation, public service quality, and digital maturity. This study employs a qualitative approach with a case study design based on document analysis and secondary data, using documentation techniques, purposive sampling, and thematic analysis. The findings show that halal certification services have been digitalized and institutionally strengthened, yet their level of maturity remains developing because process integration, service standardization, and user experience have not been fully consistent. These findings indicate that digital transformation in service delivery requires institutional capacity, not merely the existence of digital platforms
Co-Authors Abda Abda Abdillah Ade Iskandar Adriza, Adriza Agus Darmawan Agus Setiawan Ahmad Nada Kusnendar Alfina Rizky Kurnia Andri Nurdiyansah Arta, I Made Dwipa Aswin Naldi Sahim Aswin Naldi Sahim Aswin Naldin Sahim Atik Aryanti Atmaja, Agus Awan Setiawan Awan Setiawan B.M.A.S. Anaconda Bangkara Bambang Triana Prima Bria, Maria Anselmia Broto Wiyono Deden Sumantry Deni Effendi Deni Sopiyan Diani Indah Diani Indah Diani Indah Diani Indah Dwiwahjuni Wulandari Egidius Fkun Enrico Leonardus Tangkere Erwin Mahendra Octavianto Fajar Eryanto Septiawan Feri Agung Nugraha Fkun, Egidius H.R. Iip Hidajat Hadi Prasetyo Utomo Hadimin, Deni Nurdyana Hari Winarno Harisyanto Harisyanto Henny Noviany Henny Noviany Hety Devita Iksan Muliawan Indah, Diani Indriasari, Santy Kusumawati Indriyati Kamil Ira Adriati Istiyani Susriyati Jacob, Jufri Kamil, Indriyati Kammer Tuahman Sipayung Karimah Nursya'bani, Kinkin Karman Karman Kartini, Entin Khaeruman Khaeruman Kurhayadi Kurhayadi Kurniasih, Wiwit Kusmana, Odang Lingga, Sanifah Novitasari Loso Judijanto Loso Judijanto M. RIFKI M. Yogi Riyantama Isjoni Melyana R Pugu Mochammad Imron Awalludin Muhammad Riza Vikar Akbar Alhayat Nagari, Muhamad Bangun Nani Maryani Nasrul Nita Kanya Nurwa Indah, Rosiana Pandji Santosa Pratikno, Yuni R. Irma Rachmawati, R. Irma Riesa Sekar Andira Rifqi Zaeni Achmad Syam Riris Risnayanti Rahmat Rivaldi, Rivan Diazi Rizky Ramadhan Sayyid Zenyda Shinta Dzauharoh Shinta Dzauharoh Siti Maryati Sri Wahyuningsih Sri Wahyuningsih Sumarnah Sumarnah Tamaulina Br Sembiring Tatang Sudrajat Tati Sarihati Tati Sarihati Yeti Fatimah Yeti Kurniati Yofy Syarkani Yuliana Borda Zein, Edo Muhammad Zulkifli Rangkuti