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All Journal ARISTO JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmu Pemerintahan Widya Praja Pena Justisia: Media Komunikasi dan Kajian Hukum Elsya : Journal of English Language Studies Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Jurnal MSDA (Manajemen Sumber Daya Aparatur) Journal Informatic, Education and Management (JIEM) Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Al-Mubin: Islamic Scientific Journal Indonesian Journal of Social Research (IJSR) Annals of Management and Organization Research Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) AKSELERASI: Jurnal Ilmiah Nasional Jurnal Progress Administrasi Publik (JPAP) Indonesian Journal of Educational Development (IJED) Jurnal Sosial dan Humanis Sains Journal of Artificial Intelligence and Digital Business Jurnal Multidisiplin West Science Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Jurnal Sosio dan Humaniora Global Education Journal Influence: International Journal of Science Review Academica : Jurnal Pengabdian Kepada Masyarakat Majapahit Journal of Islamic Finance dan Management TGO Journal of Community Development Majapahit Journal of Islamic Finance dan Management Jurnal Abdimas Peradaban Jurnal Administrasi Negara INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Yeti Rohayati
Universitas Langlangbuana
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Implementation of Community Health Center Accreditation Policy in Improving Service Quality at Campaka Community Health Center, Cianjur Regency Zein, Edo Muhammad; Rohayati, Yeti; Kamil, Indriyati; Indah, Diani
Global Education Journal Vol. 3 No. 1 (2025): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.v3i1.180

Abstract

Community health centers (Puskesmas) play a leading role in Indonesia's healthcare system, making service quality a crucial public concern. This study aims to analyze the implementation of the Puskesmas accreditation policy and its impact on service quality at Campaka Community Health Center, Cianjur Regency. A qualitative case study approach was used, with data collected through in-depth interviews, participant observation, and document analysis. Data were analyzed using the Miles and Huberman interactive model. The results showed that accreditation implementation was effective during the preparation and survey phases, characterized by improved administrative governance, standardized procedures, improved facilities, and increased staff motivation. However, post-survey implementation showed a decline in consistency due to weak monitoring mechanisms, limited human resources, high administrative workloads, and decreased staff commitment. Accreditation had a positive effect on service quality across all SERVQUAL dimensions: reliability, responsiveness, tangibles, assurance, and empathy, but this improvement tended to be temporary and unsustainable. This study concluded that accreditation at Campaka Community Health Center is still event-oriented and has not been fully internalized as a quality culture. This study contributes to the policy implementation and health care literature by highlighting the importance of post-accreditation monitoring, human resource strengthening, and continuous quality management to ensure continuous improvement in primary health care.
The Impact of Competence and Work Discipline on Employee Performance at XLSmart Wiyono, Broto; Wahyuningsih, Sri; Rohayati, Yeti; Wulandari, Dwiwahjuni
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3494

Abstract

Purpose: This study aims to examine the effect of competence and work discipline on employee performance at XLSmart Jakarta. The focus is to understand how these two human resource dimensions contribute to organizational success in a highly competitive business environment Research Methodology: The research adopts a quantitative approach with descriptive and verificative methods. The population consists of 400 employees, and a sample of 80 respondents was determined using the Slovin formula. Data were collected through questionnaires and analyzed using SPSS version 25. Validity and reliability tests confirmed that all indicators were appropriate and consistent for measuring the study variables. Results: The findings show that both competence and work discipline have a significant positive effect on employee performance. The regression model Y = 26.423 + 0.226X1 + 0.178X2 explains that improvements in competence and discipline lead to better performance outcomes. The coefficient of determination (R²) of 0.627 indicates that 62.7% of performance variance is explained by competence and discipline, while 37.3% is due to other factors not investigated in this study. Conclusions: Competence and discipline are essential drivers of employee performance. Organizations need to strengthen training programs and enforce discipline consistently to maximize productivity. Limitations: This study is limited to one company and uses cross-sectional data, which may restrict generalizability. Contribution: Explain how this study can contribute. To whom, what study area, discipline, etc.
DISIPLIN PEGAWAI NEGERI SIPIL DI DINAS SOSIAL DAN PEMBERDAYAAN MASYARAKAT KOTA MANADO PROVINSI SULAWESI UTARA yeti fatimah; Enrico Leonardus Tangkere; Yeti Rohayati
Jurnal Ilmu Pemerintahan Widya Praja Vol 51 No 1 (2025)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan (LRPSP), Institut Pemerintahan Dalam Negeri (IPDN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipwp.v51i1.5472

Abstract

ABSTRACT Problem Statement/Background (GAP): Disciplinary violations such as tardiness, early departures, and unexcused absences remain frequent at the Social and Community Empowerment Office of Manado City, despite the enactment of Government Regulation No. 94 of 2021 concerning Civil Servant Discipline. Purpose: This study aims to examine of discipline among civil servants at the Social and Community Empowerment Office of Manado City, North Sulawesi Province. Method: This research employs a descriptive qualitative method with an inductive approach. Data were collected through observation, interviews, and documentation. The data analysis process includes data reduction, data presentation, and drawing conclusions, using a theoretical framework based on the three dimensions of discipline proposed by Sutrisno in Hamali (2018:214): behavior, rewards, and punishment. Result: The findings show that the implementation of discipline, when viewed through these three dimensions, generally aligns with existing regulations. However, violations persist due to internal factors such as personal habits and lack of awareness of regulations, as well as external factors such as fieldwork locations and insufficient supervision. Disciplinary enforcement is carried out through allowance deductions, persuasive approaches, and routine socialization led by the leadership. Conclusion: The study concludes that disciplinary enforcement must be consistent and continuous, supported by improved regulatory understanding and a work environment conducive to building a professional and disciplined work culture. Keywords: discipline, civil servants, violations.
THE IMPACT OF WORK DISCIPLINE AND WORK TRAINING ON EMPLOYEE PERFORMANCE AT THE SECRETARIAT OF THE REGIONAL PEOPLE'S REPRESENTATIVE COUNCIL (DPRD) OF TANJUNGPINANG CITY, RIAU ISLANDS PROVINCE Nasrul; Sri Wahyuningsih; Yeti Rohayati
Journal Informatic, Education and Management (JIEM) Vol 8 No 2 (2026): AUGUST
Publisher : STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jiem.v8i2.314

Abstract

This study aims to determine the influence of work discipline and work training on the performance of employees of the Tanjungpinang City DPRD Secretariat, Riau Islands Province. Work discipline is very important for the level of employee performance. The research method used in this study is a quantitative research method. The population of this study was 90 employees of the Tanjungpinang City DPRD, Riau Islands Province, while the sample in this study consisted of 90 employees of the Tanjungpinang City DPRD, Riau Islands Province. Based on the results of multiple linear regression tests, it can be concluded that work discipline and work training have an effect on the performance of employees of the Tanjungpinang City DPRD, Riau Islands Province of 65.1%, while the remaining 34.9% is influenced by other variables. The direction of the relationship between the two variables is positive, so it can be interpreted that the higher the work discipline, the higher the employee performance. Likewise, the higher the work training, the higher the employee performance
Pengaruh Pelatihan Kerja dan Kompetensi Terhadap Kinerja Anggota Korbrimob Kepolisian Republik Indonesia Erwin Mahendra Octavianto; Aswin Naldin Sahim; Yeti Rohayati
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 7 No. 1 (2026): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/syntaximperatif.v7i1.1025

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pelatihan kerja dan kompetensi terhadap kinerja anggota Korbrimob Kepolisian Republik Indonesia. Latar belakang penelitian ini didasarkan pada pentingnya pelatihan kerja dan kompetensi terhadap kinerja anggota Korbrimob Kepolisian Republik Indonesia. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data dikumpulkan melalui penyebaran kuesioner kepada 30 orang anggota Korbrimob Kepolisian Republik Indonesia, kemudian dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa baik pelatihan kerja dan kompetensi berpengaruh positif dan signifikan secara parsial maupun simultan terhadap kinerja anggota Korbrimob Kepolisian Republik Indonesia. Kesimpulan dari penelitian ini menegaskan pentingnya pelatihan kerja dan kompetensi anggota sebagai upaya untuk mengoptimalkan kinerja anggota Korbrimob Kepolisian Republik Indonesia.
EVALUATION OF THE EFFECTIVENESS OF BUREAUCRATIC SYSTEMS IN PROVIDING PUBLIC SERVICES: USER AND BENEFICIARY PERSPECTIVE Melyana R Pugu; Yeti Rohayati; Karman
ADMIN: Jurnal Administrasi Negara Vol. 2 No. 3 (2024): Jurnal Administrasi Negara
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study examines the effectiveness of bureaucratic systems in the provision of public services from two main perspectives: service users and beneficiaries. The study aims to evaluate the extent to which the bureaucracy system meets the needs and expectations of the two related groups, analyzes the factors that contribute to the efficiency and efficiency of public service, and identifies strategies to improve the quality of service. The method used in this research is literature. The results show that the satisfaction of users and beneficiaries of public services is influenced by several key factors, including accessibility of services, efficiency of bureaucratic processes, transparency and accountability, as well as the quality of interaction between service providers and the public. Although improvements have been made in some aspects of the service, the study identifies critical areas that need reform and innovation, such as improved technology integration into the service process, training and development of competence of bureaucracy apparatus, and improved public participation mechanisms in policymaking.
THE INTERSECTION OF TECHNOLOGY AND EMPLOYEE EXPERIENCE IN ENHANCING ENGAGEMENT AND SATISFACTION Hety Devita; Loso Judijanto; Khaeruman; Yeti Rohayati; Henny Noviany
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 1 No. 9 (2025): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research explores the nexus of technology and employee experience, delving into their combined influence on engagement and satisfaction in the evolving workplace. Rapid technological advancements necessitate reexamining human resources practices, prompting a comprehensive literature review. Key themes include the impact of digital communication tools, the transformative role of wellness apps, ethical considerations in HR technology, and emerging trends. Findings highlight the intricate dynamics shaping the employee experience, stressing the importance of balancing technological integration while preserving the human touch. The implications for practice and policy offer actionable recommendations for organizations, emphasizing cultivating a workplace culture prioritizing employee well-being. This study contributes to understanding how strategically employed technology can optimize engagement and satisfaction, providing insights for organizations navigating the dynamic landscape of the modern workplace.
Pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Pegawai Puskesmas Sukaraya Bekasi Sumarnah, Sumarnah; Rangkuti, Zulkifli; Rohayati, Yeti
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3319

Abstract

Penelitian ini ingin mengetahui seberapa besar pengaruh disiplin dan motivasi Terhadap Kinerja Pegawai di Puskesmas Sukaraya Bekasi. Disiplin dan Motivasi yang baik diprediksikan merupakan variabel yang dapat terus meningkatkan kinerja pegawai. Tujuan penulis melakukan penelitian ini adalah untuk mengetahui dan menganalisis disiplin, motivasi dan kinerja pegawai serta besarnya pengaruh disiplin dan motivasi terhadap kinerja pegawai di Puskesmas Sukaraya Bekasi baik secara simultan ataupun parsial. Metode yang digunakan dalam penelitian ini adalah metode dengan pendekatan deskriptif kuantitatif. Sampel dalam penelitian ini adalah pegawai Puskesmas Sukaraya Bekasi sebanyak 38 orang. Data dalam penelitian ini adalah data primer, dimana data tersebut didapatkan dari jawaban responden terhadap kuesioner yang penulis sebarkan. Hasil analisa data yang telah penulis lakukan, maka didapatkan hasil bahwa terdapat pengaruh disiplin dan motivasi terhadap kinerja pegawai di Puskesmas Sukaraya Bekasi baik secara parsial maupun secara simultan.  Kinerja Pegawai dipengaruhi oleh variabel disiplin serta motivasi sebesar 84,9% dan sisanya sebesar 15,1% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.
Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kualitas Pelayanan Pegawai Pada Pusat Kesehatan Masyarakat (Puskesmas) Sukatani Aryanti, Atik; Rangkuti, Zulkifli; Rohayati, Yeti
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3321

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa besar variabel Pelatihan (X1), Motivasi Kerja (X2) terhadap Kualitas Pelayanan (Y) Pegawai Pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sukatani baik secara parsial maupun simultan. Metode dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif dan verifikatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah menggunakan teknik sampel jenuh dengan mengambil semua populasi yang kurang dari 100 dengan jumlah 60 pegawai Puskesmas Sukatani. Teknik pengumpulan data dengan observasi, penyebaran kuesioner. Sedangkan untuk pengujian instrumen menggunakan uji validitas, reliabilitas dan untuk menemukan hasilnya penulis menggunakan bantuan dengan aplikasi SPSS versi 25.0. Berdasarkan hasil perhitungan statistik maka dapat disimpulkan bahwa penelitian ini menunjukan terdapat pengaruh pelatihan dan motivasi kerja secara parsial maupun simultan terhadap kualitas pelayanan hipotesis diterima, artinya terdapat pengaruh yang signifikan pelatihan dan motivasi kerja terhadap kualitas pelayanan pegawai pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sukatani. Semakin meningkat pelatihan dan motivasi kerja akan membuat kualitas pelayanan pegawai semakin meningkat.
Pengaruh Pelatihan dan Kompetensi Kerja terhadap Kinerja Pegawai pada Puskesmas Karang Mulya Kabupaten Bekasi Winarno, Hari; Sahim, Aswin Naldi; Rohayati, Yeti
Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i04.3336

Abstract

Dalam penulisan tesis yang berjudul “Pengaruh Pelatihan Dan Kompetensi Kerja Terhadap Kinerja Pegawai Pada Puskesmas Karang Mulya” dengan variabel Pelatihan (X1), Kompetensi Kerja (X2), dan Kinerja (Y). Penelitian ini bertujuan untuk mengetahui seberapa besar Pelatihan dan Kompetensi Kerja terhadap Kinerja Pegawai pada Puskesmas Karang Mulya baik secara parsial maupun simultan. Metode dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif dan verifikatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah menggunakan teknik sampel jenuh dengan mengambil semua populasi dengan jumlah 45 pegawai Puskesmas Karang Mulya. Teknik pengumpulan data dengan observasi, penyebaran kuesioner. Sedangkan untuk pengujian instrumen menggunakan uji validitas, reliabilitas dan untuk menemukan hasilnya penulis menggunakan bantuan dengan aplikasi SPSS versi 25.0.Berdasarkan hasil perhitungan statistik maka dapat disimpulkan bahwa Hasil penelitian ini menunjukan secara statistik hipotesis terdapat pengaruh pelatihan dan kompetensi secara parsial maupun simultan terhadap kinerja diterima, artinya terdapat pengaruh yang signifikan pelatihan dan kompetensi terhadap kinerja Pegawai Puskesmas Karang Mulya Kabupaten Bekasi. Semakin meningkat pelatihan dan kompetensi kerja akan membuat kinerja pegawai semakin meningkat.
Co-Authors Abda Abda Abdillah Ade Iskandar Adriza Adriza Agus Darmawan Ahmad Nada Kusnendar Andri Nurdiyansah Arta, I Made Dwipa Aryanti, Atik Aswin Naldin Sahim Atmaja, Agus Awan Setiawan Awan Setiawan B.M.A.S. Anaconda Bangkara Bambang Triana Prima Bria, Maria Anselmia Deden Sumantry Deni Effendi Deni Sopiyan Diani Indah Diani Indah Diani Indah Dzauharoh, Shinta Egidius Fkun Enrico Leonardus Tangkere Erwin Mahendra Octavianto Fajar Eryanto Septiawan Feri Agung Nugraha Fkun, Egidius H.R. Iip Hidajat Hadi Prasetyo Utomo Hadimin, Deni Nurdyana Harisyanto, Harisyanto Henny Noviany Henny Noviany Hety Devita Iksan Muliawan Indah, Diani Indriasari, Santy Kusumawati Ira Adriati Jacob, Jufri Kamil, Indriyati Kammer Tuahman Sipayung Karimah Nursya'bani, Kinkin Karman Karman Kartini, Entin Khaeruman Khaeruman Kurhayadi Kurhayadi Kurniasih, Wiwit Kusmana, Odang Lingga, Sanifah Novitasari Loso Judijanto Loso Judijanto M. RIFKI M. Yogi Riyantama Isjoni Maruf, Irma Rachmawati Melyana R Pugu Mochammad Imron Awalludin Nagari, Muhamad Bangun Nani Maryani Nasrul Nita Kanya Nurwa Indah, Rosiana Pandji Santosa Pratikno, Yuni Riesa Sekar Andira Rifqi Zaeni Achmad Syam Riris Risnayanti Rahmat Rivaldi, Rivan Diazi Sahim, Aswin Naldi Siti Maryati Sri Wahyuningsih Sukamto, Ika Sumiyarsi Sumarnah, Sumarnah Susriyati, Istiyani Tamaulina Br Sembiring Tatang Sudrajat Tati Sarihati Winarno, Hari Wiyono, Broto Wulandari, Dwiwahjuni Yeti Fatimah Yeti Kurniati Yofy Syarkani Yuliana Borda Zein, Edo Muhammad Zulkifli Rangkuti Zulkifli Rangkuti