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Analysis of Workload and Work Environment on Reducing Medication Errors with the Use of Technology as an Intervening Variable in Inpatient Pharmacy Depots Bogor City Regional Hospital Pitri Sukmaning Rahayu; Ratnawati Prayogi; Jones Zenas Rante; Rudianto Rudianto
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.150

Abstract

This study aims to analyze the impact of workload and work environment on reducing medication error through the use of technology as an intervening variable in the Inpatient Pharmacy Depot of RSUD Kota Bogor. Medication error refers to errors in the medication process that can endanger patients, and this research examines how workload, work environment, and technology influence such errors. The research method employed is quantitative, using a survey approach with questionnaires distributed to 30 pharmaceutical staff at the Inpatient Pharmacy Depot of RSUD Kota Bogor. Data analysis was conducted using the Partial Least Square (PLS) method. The results show that workload has a significant effect on medication error. The higher the workload, the greater the risk of medication errors. However, workload does not have a significant impact on the use of technology. On the other hand, the work environment does not significantly affect medication error, but it does have a significant influence on the use of technology. Technology, in turn, does not significantly reduce medication error and does not mediate the relationship between workload or work environment and medication error.Based on these findings, it is recommended that the management of RSUD Kota Bogor improves workload management and optimizes the use of technology by providing better training to pharmaceutical staff. Additionally, efforts should be made to enhance the work environment to better support the implementation of technology in reducing medication errors and improving patient safety.
Relationship between Implementation and Performance of Integrated Information System with Service Efficiency in Improving Service Quality in Radiology Installation of Bogor City Regional General Hospital Sugianty Syam; Roy Glenn Albert Massie; Jones Zenas Rante; Ratnawati Prayogi
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.151

Abstract

Radiology services are a crucial component of the healthcare system that requires efficiency in its processes. Resource limitations and increasing demand for services underscore the importance of improving efficiency. To enhance service quality and operational efficiency, the implementation of an integrated information system has become a key focus for hospital management. Improving service quality and operational efficiency through the application of an integrated information system is also dependent on the reliability and performance of the system itself. This study aims to examine the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department of RSUD Kota Bogor. The research uses a quantitative approach with two independent variables: the implementation of the integrated information system and the reliability and quality of the integrated information system. The dependent variable is the quality of radiology services, and the intervening variable is radiology service efficiency. Data collection methods include observations, questionnaires, and documentation studies. The sample consists of 30 employees working in the radiology department of RSUD Kota Bogor and 30 patients receiving services in the radiology department. Data processing and presentation were conducted using path analysis with Structural Equation Modeling (SEM-PLS) using SmartPLS software. The results of the data analysis indicate that: (1) The implementation of the integrated information system does not have a significant relationship with radiology service efficiency; However, the reliability and performance of the system do have a strong relationship with radiology service efficiency. (2) The implementation and performance of the integrated information system do not have a significant relationship with service quality in the radiology department. (3) Radiology service efficiency has a significant relationship with service quality in the radiology department. (4) Radiology service efficiency, as a mediator, is not strong enough to enhance the relationship between the implementation and performance of the integrated information system and service quality in the radiology department. This study is expected to provide a comprehensive overview of the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department. The findings may serve as input for the management of RSUD Kota Bogor in optimizing the use of an integrated information system to improve radiology service efficiency, which is expected to impact the quality of services in the radiology department.
The Effect of Workload, Social Support and Role Conflict on Work Stress That Impacts Work Performance at SMA Santo Yoseph, Cakung Siahaan, Rahel Sintadevi; Rudianto, Rudianto; Rante, Jones Zenas; Pakpahan, Marisi
Jurnal Pendidikan, Sains Sosial, dan Agama Vol. 10 No. 2 (2024): Jurnal Pendidikan, Sains Sosial, dan Agama
Publisher : STABN RADEN WIJAYA WONOGIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/pssa.v10i2.1902

Abstract

This study investigates the effects of workload, social support, and role conflict on work stress and its subsequent impact on teacher performance at SMA Santo Yoseph, Cakung. A quantitative approach was adopted, employing a census method involving 24 teachers. Data were analyzed using the Partial Least Squares Structural Equation Modeling (SEM-PLS) technique through SmartPLS version 4.1.0.9. The outer model analysis confirmed that all constructs met the criteria for convergent validity and internal consistency reliability (CR > 0.7). The inner model evaluation revealed adjusted R² values of 0.812 for work stress and 0.774 for job performance, along with Q² values exceeding 0.5, indicating strong predictive relevance. Hypothesis testing demonstrated that workload (β = 0.392; p < 0.05) and role conflict (β = 0.327; p < 0.05) exert a significant positive influence on work stress, whereas social support has a significant negative effect (β = -0.321; p < 0.05). Furthermore, work stress significantly reduces job performance (β = -0.509; p < 0.05). Both workload and role conflict were found to have direct negative effects on job performance. While social support and work stress were also shown to influence performance positively, the effect of work stress, although significant, was relatively weak. Nevertheless, the analysis of indirect effects indicated that work stress does not mediate the relationships between workload, social support, and role conflict with job performance, as all three indirect paths were statistically insignificant. The findings underscore the importance of managing workload and role conflict, as well as fostering social support within the school environment, to enhance teacher performance. Additionally, moderate levels of work stress (eustress) may serve as a performance enhancer, provided it is managed to avoid escalation into harmful distress..
The Influence of Digital Training, Digital Literacy and The Work Environment on Teachers Digital Competencies Which Impact Teacher Performance in the Era of Education Digitalization Cecylia, Cecylia; Rudianto, Rudianto; Rante, Jones Zenas; Pakpahan, Marisi; Marsella, Prasastiara Eka
Jurnal Pendidikan, Sains Sosial, dan Agama Vol. 10 No. 2 (2024): Jurnal Pendidikan, Sains Sosial, dan Agama
Publisher : STABN RADEN WIJAYA WONOGIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/pssa.v10i2.1928

Abstract

In the era of educational digitalization, teachers' digital competence is very important to improve the quality of learning. This study aims to analyze the influence of digital training, digital literacy, and work environment on teachers' digital competence which has an impact on teacher performance in SMA and SMK Cahaya Sakti, East Jakarta. The research method used was quantitative with a path analysis approach and involved 44 respondents who were teachers at the institution. The results showed that digital training did not have a significant influence on teachers' digital competence, with a T-statistical value of 1.395 and a P-value of 0.082. On the other hand, digital literacy was proven to have a significant influence on digital competence (T-statistic 3.114, P-value 0.001) and the work environment also had a significant effect (T-statistic 1.926, P-value 0.027). Teachers' digital competence has a positive and significant effect on teacher performance (T-statistic 3.264, P-value 0.001). However, digital literacy and the work environment did not show a significant influence on teacher performance. Based on these findings, it is recommended that Cahaya Sakti High School and Vocational School improve digital training programs that are more focused and applicative, as well as integrate digital literacy in the teacher development curriculum. Additionally, it is important to create a work environment that supports educational technology innovation. With these measures, it is hoped that teachers' digital competence can be improved, which in turn will have a positive impact on their performance in the learning process. Further research is also needed to explore other factors that can affect digital competence and teacher performance