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All Journal Jurnal Manajemen Pelayanan Publik Journal of Governance J-MAS (Jurnal Manajemen dan Sains) Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Jurnal Ilmiah Wahana Pendidikan Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) Arus Jurnal Sosial dan Humaniora Indonesian Research Journal on Education Journal of Administration and International Development Jurnal TNI Angkatan Udara Jurnal Cendekia Ilmiah Perspektif Administrasi Publik dan hukum Jurnal Ilmiah Manajemen Dan Kewirausahaan
Rita Kusuma Astuti
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Challenges of the Republic of Indonesia’s Passport Services from Quality of Government Perspectives Sri Kuncoro Bawono; Koesmoyo Ponco Aji; Anindito Rizki Wiraputra; Rita Kusuma Astuti
Journal of Governance Volume 10 Issue 2: (2025)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jog.v10i2.32611

Abstract

Providing better public services has become the main task of the Indonesian government. In terms of passport services, the Indonesian government, through the Directorate General of Immigration, has made efforts to improve passport services for all Indonesian citizens. The Directorate General of Immigration has introduced some programs to provide a better passport service. However, the government was still facing some challenges if considered through the quality of government perspectives. This paper will reveal some challenges that are faced by the government in terms of the quality of government, including the absence of corruption, the rule of law, and impartiality. As a result, the Directorate General of Immigration is on the right track to provide quality passport services by implementing some innovations. Nevertheless, the government still needs to work on the anti-corruption programs.
Co-Authors Aji, Koesmoyo Ponco Aldimas Aldimas Alfian, Edwin Ali, Muhammad Iqbal Darmawan Anastasya Febiona Tambunan Anindito Rizki Wiraputra Anwar Hendro Ardi, Imma Yedida Arief Febrianto Arief Febrianto, Arief Besse Hartati Brahmannea Kharizma Azra Baihaqie Budy Mulyawan, Budy Cahyaningtyas, Riza Putri Catherina, Sophie Ria Cherry Jelita Saugi Fadhillah, Achmad Asyraq Firmansyah Habbi Firlana Hendri Himawan Ida Farida Jannah, Rahmawati Nurul KEMAL LUBIS, ALI MUSTAFA Maulidia, Hanifa Muhammad arief adillah Muhammad Darylrizqi Indrajaya Muhammad Mahafada Esa Putra Tugiyono Nabila Nasywa Armita Siahaan Nur Priyanto Nursanto, Gunawan Ari Pascalis Danny Kristi Wibowo Priyatno, Mas Budi Prytha Yunir Omar Azhari Atiri Laode Pujonggo, Seno Setyo Ryanindityo, Mochammad Seno Setyo Pujonggo Setiawan, Andria Sohirin, Sohirin Sri Kuncoro Bawono Suroso Tutidikatama Vira Widhaningsih Virra Wirdhiningsih Wibowo, Pascalis D. K. Widayat, Wisnu Wijaya, Mohamad Yoga Yufi Adriani