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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat (JDAB) Jurnal Dinamika Administrasi Bisnis ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik RELASI: Jurnal Penelitian Komunikasi Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Journal of Artificial Intelligence and Digital Business Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan GEMAH RIPAH: Jurnal Bisnis Pandawa : Pusat Publikasi Hasil Pengabdian Masyarakat Socius: Social Sciences Research Journal Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Neraca Manajemen, Akuntansi, dan Ekonomi Cendikia Pendidikan Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Agroterap Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Jurnal Manajemen Bisnis Era Digital Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Jurnal Bisnis Kreatif dan Inovatif Jurnal Social Society Journal of Economics and Economic Policy Jukerdi: Jurnal Kewirausahaan Cerdas Dan Digital Akuntansi dan Ekonomi Pajak: Perspektif Global Jurnal Maisyatuna
Mulyati, Diana Juni
Universitas 17 Agustus 1945 Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pengaruh Gaya Hidup dan Kelompok Referensi terhadap Keputusan Pembelian Macbook di Universitas 17 Agustus 1945 Surabaya Indira Sarah Rachmawati; Diana Juni Mulyati; Agung Pujianto
Jurnal Manajemen Bisnis Era Digital Vol. 2 No. 2 (2025): Mei : Jurnal Manajemen Bisnis Era Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumabedi.v2i2.539

Abstract

The development of digital technology has brought major changes in various aspects of human life, especially in the fields of education and the world of work. In this modern era, laptops have become one of the essential devices, especially for students who also work. Laptops are not only used to complete academic assignments, but also to support professional work and daily social activities. One of the most popular laptop brands is the Apple MacBook, which is known for its elegant design, high performance, long battery life, and excellence in integration between devices through the Apple ecosystem. In the environment of the University of 17 August 1945 Surabaya, MacBooks are increasingly popular among working students because they are considered devices that support high productivity and are valuable long-term investments. This study aims to analyze the influence of lifestyle and reference groups on the decision to purchase Apple laptops (Macbook) among working students. The research method used is a quantitative approach by distributing questionnaires online via Google Form. The sampling technique applied is convenience sampling, with a total of 90 respondents who are active students who also work. Data were analyzed using multiple linear regression. The results of the study indicate that simultaneously Lifestyle and Reference Groups have a positive and significant effect on the Purchase Decision of Apple laptops (Macbook) among students working at the University of 17 August 1945 Surabaya. This finding provides important insights for manufacturers, marketers, and academics in designing more targeted marketing strategies, while also helping students in making rational and appropriate purchasing decisions.
Pengaruh Online Customer Review, Store Atmosphere dan Kualitas Pelayanan terhadap Kepuasan Konsumen Gen Z Surabaya Timur pada Brain Coffee Surabaya Abiyyah Dyastiningrum Ni’mah; Diana Juni Mulyati; Ni Made Ida Pratiwi
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 3 No. 2 (2025): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v3i2.1074

Abstract

This study aims to determine the effect of online customer reviews, store atmosphere, and service quality on consumer satisfaction of Generation Z at Brain Coffee Surabaya. The background of this study is based on the increasing competition of coffee shop businesses in the city of Surabaya and the importance of understanding the preferences and satisfaction of Gen Z consumers who are a potential market share. This study uses a quantitative method with a descriptive approach. The population in this study is Generation Z who have purchased and visited Brain Coffee Surabaya with a sample size of 100 respondents. Data were collected by distributing questionnaires using Google-Form to respondents who have visited Brain Coffee and are part of Generation Z in East Surabaya. This study uses IBM SPSS version 25. Based on the results of this study, it shows that the variables Online Customer Review (X1), Store Atmosphere (X2), and Service Quality (X3) have a significant effect on consumer satisfaction of Gen Z at Brain Coffee both partially and simultaneously.
Pengaruh pengalaman Pelanggan dan Cita Rasa terhadap Kepuasan pelanggan pada Cake Boss Deltasari Indah Waru Sidoarjo Fitri A’isya; Awin Mulyati; Diana Juni Mulyati
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 3 No. 2 (2025): Juni: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v3i2.1036

Abstract

The culinary industry continues to experience positive growth, although the increase is not particularly significant. This condition requires business actors to continuously improve product and service quality in order to achieve customer satisfaction. This study aims to analyze the influence of Customer Experience and Taste on customer satisfaction at Cake Boss Deltasari Indah Waru Sidoarjo. A quantitative approach was used with a survey method, utilizing questionnaires distributed to 100 respondents who had made at least two purchases. The results of data analysis show that both customer experience and taste have a significant partial effect on customer satisfaction. Simultaneously, these two variables also have a significant influence on the level of satisfaction. However, among the two variables, taste was found to have the most dominant influence on customer satisfaction. This indicates that the taste quality of the product plays a crucial role in shaping customer satisfaction levels. These findings suggest that continuous improvement in the shopping experience and taste quality can serve as an effective strategy to enhance customer satisfaction in the culinary sector.
Pengaruh Online Customer Review, Store Atmosphere dan Kualitas Pelayanan terhadap Kepuasan Konsumen Gen Z Surabaya Timur pada Brain Coffee Surabaya Abiyyah Dyastiningrum Ni’mah; Diana Juni Mulyati; Ni Made Ida Pratiwi
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 3 No. 2 (2025): Juni: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v3i2.1037

Abstract

This study aims to determine the effect of online customer reviews, store atmosphere, and service quality on consumer satisfaction of Generation Z at Brain Coffee Surabaya. The background of this study is based on the increasing competition of coffee shop businesses in the city of Surabaya and the importance of understanding the preferences and satisfaction of Gen Z consumers who are a potential market share. This study uses a quantitative method with a descriptive approach. The population in this study is Generation Z who have purchased and visited Brain Coffee Surabaya with a sample size of 100 respondents. Data were collected by distributing questionnaires using Google-Form to respondents who have visited Brain Coffee and are part of Generation Z in East Surabaya. This study uses IBM SPSS version 25. Based on the results of this study, it shows that the variables Online Customer Review (X1), Store Atmosphere (X2), and Service Quality (X3) have a significant effect on consumer satisfaction of Gen Z at Brain Coffee both partially and simultaneously.
Pengaruh Diferensiasi Produk dan Persepsi Harga Terhadap Keputusan Pembelian Konsumen di Tokotab Stationery Surabaya Yessi Rachmawati; Ayun Maduwinarti; Diana Juni Mulyati
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 3 No. 2 (2025): Juni: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v3i2.1047

Abstract

In an era of increasingly tight business competition, the implementation of product differentiation strategies and appropriate pricing are the main keys to attracting and maintaining consumer interest. This study was conducted with a quantitative approach through a survey method, where data was obtained from 100 respondents using an e-questionnaire. Data analysis was carried out using multiple linear regression to identify how much influence each independent variable has on the dependent variable. The results of the study indicate that both product differentiation and price perception have a significant influence on consumer purchasing decisions. The results of this study indicate that with product differentiation and offering prices that are considered appropriate by consumers can influence consumer purchasing decisions.
Pengaruh Lingkungan Kewirausahaan, Risk Taking, dan Kreativitas (Studi Kasus Pada UMKM Sentra Kuliner Bratang Surabaya) Muniroh, Hajar; Mulyati, Awin; Mulyati, Diana Juni
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 1 (2025): Agustus
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15873813

Abstract

In recent years, Micro, Small, and Medium Enterprises (MSMEs) have demonstrated strong resilience amid Indonesia’s economic crises and have even managed to grow despite national economic pressures. This study aims to analyze the influence of entrepreneurial environment, risk-taking behavior, and creativity on the performance of MSMEs in the Bratang Culinary Center in Surabaya. The increasing number of business actors in the area serves as the basis for selecting this research object.This research uses a quantitative approach with a survey method, utilizing questionnaires distributed to MSME actors. The sample consists of all business units at the culinary center, totaling 55 enterprises. The data were statistically analyzed using multiple linear regression to determine both partial and simultaneous effects of the three independent variables on MSME performance. The results show that the entrepreneurial environment and risk-taking behavior each have a significant positive effect on MSME performance. Entrepreneurial policies, including licensing regulations, infrastructure support, and legal protection, are vital in supporting business activities. Risk-taking behavior also encourages MSME actors to make bold and strategic decisions, positively impacting their performance. However, the creativity variable yielded different results: although statistically significant, its influence on performance was negative. This suggests that creativity, if not directed appropriately or aligned with market preferences, can reduce business effectiveness. Simultaneously, the three variables have a significant effect on MSME performance, with the entrepreneurial environment and risk-taking behavior being the dominant factors. This study emphasizes the importance of a supportive external environment and the entrepreneur’s courage in decision-making as key drivers of MSME success. 
PELAKSANAAN ADMINISTRASI DI PT. ANUGERAH BINTANG JAYA MAKMUR: Pendampingan Kepada Kegiatan Magang Mahasiswa di PT. Anugerah Bintang Jaya Makmur Surabaya Mulyati, Diana Juni; Lituhayu, Manyari Mirza
ABDIMAS Vol 5 No 04 (2025): PENGABDIAN MASYARAKAT
Publisher : COMMUNITY OF RESEARCH LABORATORY SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/abdimass.v5i04.2324

Abstract

Tujuan dari kegiatan pendampingan yang utama kepada mahasiswa magang ini adalah memberikan mengenai pemahaman yang mendalam mengenai operasional pada perusahaan, khususnya dalam bidang pengelolaan pelaksanaan administrasi. Kegiatan pendampingan kepada mahasiswa magang ini diharapkan dapat meningkatkan ketrampilan dalam bidang pengelolaan pelaksanaan Administrasi: pengelolaan dokumen,surat menyurat,sistem administrasi perkantoran, magang dilakukan dengan cara konsultasi dan arahan pendampingan di PT. Anugerah Bintang Jaya Makmur Surabaya. Pendampingan kepada mahasiswa magang dilakukan sistem administrasi yang kompleks dan dinamis, yang sangat relevan untuk dipelajari oleh mahasiswa Ilmu Administrasi Niaga, karena bagian administrasi memegang peranan yang sangat penting dalam mendukung kelancaran dalam perusahaan. Kegiatan magang di PT. Anugrah Bintang Jaya Makmur dilakasanakan selama 40 Hari. Kegiatan pendampingan pada mahasiswa magang menghasilkan pemahaman mengenai ketrampilan perkantoran di bidang pelaksanaan administrasi secara mendalam yang ada didalam perusahaan.
Pengaruh Service Quality dan Customer Relationship Marketing Terhadap Customor Revisit Intention di Rumah Sakit Wates Husada Balongpanggang Gresik Yanti, Amanda Arya Dwi; Pujianto, Agung; Mulyati, Diana Juni
Journal Social Society Vol. 5 No. 1 (2025): Januari - Juni 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.1.2025.665

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Service Quality dan Customer Relationship Marketing terhadap Customer Revisit Intention pada Rumah Sakit Wates Husada Balongpanggang Gresik. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan jenis penelitian asosiatif. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 96 responden yang merupakan pasien rawat jalan maupun inap, baik umum maupun peserta BPJS, yang telah menggunakan layanan rumah sakit minimal satu kali. Teknik pengambilan sampel menggunakan teknik non-probability sampling dengan pendekatan accidental sampling. Alat analisis data yang digunakan meliputi uji validitas, uji reliabilitas, uji asumsi klasik, dan analisis regresi linier berganda, dengan bantuan program SPSS. Hasil penelitian menunjukkan bahwa variabel Service Quality berpengaruh positif dan signifikan terhadap Customer Revisit Intention dengan nilai t-hitung 4,019 > t-tabel 1,985 dan signifikansi 0,000 < 0,05. Variabel Customer Relationship Marketing juga berpengaruh positif dan signifikan terhadap Customer Revisit Intention dengan nilai t-hitung 3,430 > t-tabel 1,985 dan signifikansi 0,001 < 0,05. Secara simultan, kedua variabel berpengaruh signifikan dengan nilai F-hitung sebesar 27,381 > F-tabel 3,09 dan signifikansi 0,000. Nilai koefisien determinasi (R²) sebesar 0,373 menunjukkan bahwa 37,3% variasi dalam Customer Revisit Intention dapat dijelaskan oleh variabel Service Quality dan Customer Relationship Marketing, sedangkan sisanya 62,7% dijelaskan oleh variabel lain di luar penelitian ini. Penelitian ini memberikan implikasi bahwa peningkatan kualitas pelayanan dan penguatan hubungan relasional dengan pasien sangat penting dalam mempertahankan loyalitas pasien dan mendorong kunjungan ulang.
Pengaruh Experiential Marketing, Kualitas Pelayanan dan Fasilitas terhadap Keputusan Pembelian D’Coffee Cup Ngagel Surabaya Putri, Dwi Adianti Tasya; Mulyati, Diana Juni; Mulyati, Awin
Journal Social Society Vol. 5 No. 1 (2025): Januari - Juni 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.1.2025.718

Abstract

Urgensi penelitian ini terkait tingginya minat masyarakat terhadap kopi telah menjadikan bisnis coffee shop sebagai sektor bisnis yang menguntungkan. Semakin banyak coffee shop muncul, keadaan ini membuat persaingan coffee shop semakin ketat. Tujuan dari dilakukannya penelitian ini yaitu untuk mengetahui ada atau tidaknya pengaruh Experiential Marketing, Kualitas Pelayanan dan Fasilitas terhadap Keputusan Pembelian D’Coffee Cup Ngagel Surabaya. Penelitiian ini menggunakan metode kuantitatiif, penyebaran kuesioner dilakukan melalui google form. Teknik pengambilan sampel menggunakan teknik purposive sampling dengan mengambil 96 responden. Lokasi dalam penelitian ini adalah D’Coffee Cup Ngagel Surabaya. Dalam menganalisis data yang diperoleh, ada beberapa uji yang dilakukan, seperti uji instrument, uji asumsi klasik, uji regresi linear berganda, dan uji hipotesis serta dibantu menggunakan output SPSS versi 27. Berdasarkan serangkaian uji yang telah dilakukan muncul sebuah hasil yang menjelaskan bahwa Experiential Marketing, Kualitas Pelayanan, dan Fasilitas berpengaruh signifIikan terhadap Keputusan Pembelian baik secara parsial maupun simultan.  Impikasi dalam penelitian yaitu Implikasi praktis dan manajerial dari temuan ini dapat dijadikan dasar pengambilan keputusan dan pengembangan strategi bisnis yang lebih efektif dan berorientasi pada kepuasan pelanggan.
Pengaruh Sosial Media Marketing, Electronic Word of Mouth, dan Potongan Harga Terhadap Impulse Buying Produk Hijab Lafiye Pada Aplikasi TikTok Maharani, Devina Yulia; Mulyati, Diana Juni; Mulyati, Awin
Journal Social Society Vol. 5 No. 1 (2025): Januari - Juni 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.1.2025.726

Abstract

Urgensi penelitian ini terkait pengaruh Sosial Media Marketing membuat konsumen melakukan pembelian secara impulsif terutama jika ada potongan harga. Salah satu produk yang saat ini semakin banyak diperjualbelikan yaitu jenis hijab yang trendy dan tentunya bisa menunjang penampilan, seperti hijab yang saat ini lagi trendy adalah hijab kaos atau yang dikenal sebagai hijab meleyot. Perusahaan perlu merancang strategi pemasaran yang efektif agar tetap kompetitif di pasar yang sibuk ini. Penelitian ini bertujuan untuk menguji dampak Social Media Marketing, Electronic Word of Mouth, dan Potongan Harga terhadap Impulse Buying produk hijab Lafiye pada aplikasi TikTok. Penelitian ini menggunakan metode penelitian kuantitatif dengan pengambilan sampel yang dilakukan secara purposive sampling dengan jumlah sampel dalam penelitian ini yaitu sebanyak 96 responden. Data dikumpulkan melalui penyebaran e-kuesioner berupa google form kepada konsumen yang pernah membeli dan menggunakan hijab Lafiye. Analisis data melibatkan uji instrumen, uji regresi linier berganda, dan uji hipotesis dengan menggunakan output SPSS 25. Hasil penelitian menunjukkan bahwa Social Media Marketing berpengaruh signifikan terhadap Impulse Buying, dengan nilai t hitung (6,173) lebih besar dari nilai t tabel (1,986) dan nilai signifikansi (0,000) lebih kecil dari (0,05), Electronic Word of Mouth berpengaruh signifikan terhadap Impulse Buying, dengan nilai t hitung (6,710) lebih besar dari nilai t tabel (1,986) dan nilai signifikansi (0,000) lebih kecil dari (0,05), dan Potongan Harga memiliki pengaruh signifikan berpengaruh signifikan terhadap Impulse Buying, dengan nilai t hitung (6,170) lebih besar dari nilai t tabel (1,986) dan nilai signifikansi (0,000) lebih kecil dari (0,05). Sehingga Electronic Word of Mouth memiliki pengaruh tertinggi atau paling dominan, diikuti oleh Social Media Marketing dan Potongan Harga.
Co-Authors Abiyyah Dyastiningrum Ni’mah Ade Rizal Permana Agung Pujianto Agustin, Intan Dwi Aini, Reta Is Amanda Pitaloka Herlambang Putri Anastasya Pramono Anisya Rahma Oktavia Awin Mulyati Ayu Putri Ayun Maduwinarti Ayun Maduwinarti Ayun Maduwinarti Bagoes Soenarjanto Bambang Kusbandrijo Berliana Adinda Rahmawati Cahyono, Muhammad Dwi Desi Ramadhani Emilia Agustina Fairisati, Neny Tresna Farqa Adinata Firanda, Mireya Fitri A’isya Fitriyah, Lil Hudatul Galuh Rika Afrella Hartono, Supri Hellen Andini Arieza Rokhani Herdian, Panji Dwi I.G.N. Anom Maruta IGN Anom Maruta Indira Sarah Rachmawati Ira Kusuma Irham Nur Kholis Kanserina, Sesa Firty Karina Eka Febriyanti Kartika Putri Ardani Laela Annafi’ah Lathifa, Laily Nur Lavenia Dyah Pitaloka Lituhayu, Manyari Mirza Madalena Retno Anggraini Madist Yura Aritonang Maharani Virginoni Zafitri Maharani, Devina Yulia Marlyta, Irrena Dwi Maruta, IGN Anom Mohammad Makinun Amin Ardiansyah Muhammad Yasin Mulyati, Awin Muniroh, Hajar Naafi Nurasni Putri Nabila Rochmah Putricia Nadya Putri Pratiwi Nanda, Septi Calista Nasution, Ute Ch Nasution, Ute Chairuz M Nasution, Ute Chairuz M. Ni Made Ida Pratowi Niqlati Amutia Ningrum Novaria, Rachmawati Octaviyani, Nita Pratiwi, Ni Made Ida Pudjianto, Agung Pujianto, Agung Putri, Dwi Adianti Tasya Putri, Elisa Mardiani Putri, Karlinda Anika Rigita Qanitah, Andira Safiyyah Radjikan Radjikan Rahmawati, Cindy Sekar Ramadhani, Desi Reicha Artha Maudia Renadi, Swarga Ditha Reta Is Aini Retha Putri Wilujeng Rocky Khansa Rakha Dimas Segara, Afifa Ayang Sem Rumlawang, Samuel Septiningtyas, Dini Shaluna Mei Ardhana Siti Wulandari Sitompul, Hendrik Sri Andayani Sri Andayani Suharto, Aisyah Supriatun Tariza Ramadhania Ulifa, Mariya Ute Chairuz M. Nasution Ute Chairuz M. Nasution Widianti, Ayun Winda Christianti, Agata Yanti, Amanda Arya Dwi Yessi Rachmawati Yuwono, Sapta Bagas Putra