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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Jurnal ONESISMIK Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Inovasi Penelitian ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik Humantech : Jurnal Ilmiah Multidisiplin Indonesia Saraq Opat : Jurnal Administrasi Publik Journal of Office Administration : Education and Practice PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Cakrawala Ilmiah Jurnal Ilmu Pendidikan dan Sosial Concept: Journal of Social Humanities and Education Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Dan Karya Mahasiswa Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara MADIKA: Jurnal Politik dan Governance Journal of Governance and Public Administration Public Service And Governance Journal Sagita Academia Journal KIRANA : Social Science Journal Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Ulil Albab
Hartono, Supri
Program Studi Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas 17 Agustus 1945 Surabaya
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Journal : KIRANA : Social Science Journal

 1 
Analysis of the Implementation of SP4N-LAPOR Policy as a Form of Public Service Reporting Mechanism at Diskominfo of Southeast Sulawesi Province: Analisis Implementasi Kebijakan SP4N-LAPOR Sebagai Bentuk Mekanisme Pelaporan Layanan Publik Di Diskominfo Provinsi Sulawesi Tenggara Andi Fatwa Mahdika Candra; Hartono, Supri; Ilman, Ghulam Maulana
KIRANA : Social Science Journal Vol. 2 No. 1 (2025): KIRANA : Social Science Journal
Publisher : Yayasan Sagita Akademia Maju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61579/kirana.v2i1.281

Abstract

E-government implementation is a strategic step to create transparent, accountable and efficient governance. One of the main programs that support this achievement is SP4N-LAPOR (National Public Service Complaint Management System), a digital platform that provides access to the public to convey aspirations and complaints related to public services. This research focuses on analyzing the implementation of the SP4N-LAPOR policy at the Diskominfo of Southeast Sulawesi Province, using Edward III's policy implementation theory based on four assessment indicators Communication, Resources, Disposition, Bureaucratic Structure to identify the effectiveness of its implementation and reveal supporting and inhibiting factors. The results showed some significant challenges in implementing this policy. From the communication aspect, the lack of socialization has led to a lack of understanding among the public and government officials regarding the mechanism of using SP4N-LAPOR. Limited resources, both in terms of the quality of human resources and budget, are also an obstacle. The fragmented bureaucratic structure and lack of coordination between agencies exacerbate the situation. In addition, the non- uniform attitude of policy implementers or disposition shows that some agencies have not prioritized the use of this platform. However, there are also supporting factors, such as national regulations that support the implementation of SP4N-LAPOR, governor instructions, and the availability of digital systems that facilitate the management of public reports. This study concludes that SP4N-LAPOR implementation in Southeast Sulawesi still needs improvement. The low report completion rate indicates the need to strengthen human resources through training, budget increases, and more equitable development of information technology infrastructure. Socialization to the community must also be improved to encourage active participation in reporting complaints. This research not only makes a theoretical contribution to the study of E-government policy implementation but also offers practical recommendations to improve public complaint management.
Co-Authors Achluddin Ibnu Rochim Achluddin Ibnu Rochim, Achluddin Ibnu Ade Daoed Saputra Adjeng Vierlyana Puteri Afifa Afifa Alfarizi, Risa Alif Latippan Parmanto Andi Fatwa Mahdika Candra Angelia Dyah Ayu Larasati Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anjani, Shafa Jihan Arianto, Rivaldi Arief Darmawan Arif Darmawan Ati, Norbertus Darius Audrey Aprilia, Rizky Aziz, Ronan Agung Azizah Fitri Azarah Azmi sugiyanto, Moch ulil Bali Sari Korebima, Apolinarius Bambang Kusbandrijo Basuki, Muhammad Arief Basuki Chairus M. Nasution, Ute Christiaan, Priscila Margaret Chyintiya Dhea Puspitasari Daoed Saputra, Ade Dhani Ananda Tongka, Andreas Diaz Putra Prakoso Dida Rahmadanik Dimas Ardi Pranata Dimung, Oktavia Triany Diska Paras Ayu Djoko Widodo Doan Widhiandono Elisabet U.B, Christina Sopia Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti, Endang Erisca Dian Aprilia Fahrur Rozi Fitria Bahari, Yuna Hari Wibowo, Yudhi Haris Fauzan Almuzavar Hasan Ismail ibnu rochim, Achluddin Idwar, Widya Arzetiya Ilman, Ghulam Maulana Indah Murti, Indah Jauhari, Hamdan Mukhlis Jihan Nabilah Adinda Putri Kholifah Saputriani, Yunda Lilis Rahmadhanti M Kendry Martini, Renanda Yulio Putri Mohammad Iqbal Syahriar Muhammad Roisul Basyar Mulyati, Diana Juni Nabilla Larasati Nisa Dwi Arini Nur Fajriati Ohorella Tini Nur Taufiq Nurhalizah, Siti Nurul Aulia Ridwan Octavia Fransiska Paulina Cendy Ardilia Pratiwi, Ni Made Ida Pratiwi, Soffanah Dina Puspitasari, Erika Aprilia Qurnia Annashrida Rachmawati, Nadila Rizki Tri Radjikan Radjikan Radjikan Radjikan Radjikan Radjikan Radjikan, Radjikan Rena Eprilly Widodo Ria, Catur Ajeng Kartika Rikza Mega Rini Kusumawati Rosantika Rosantika Salsabila, Hilda Nurtin Salwa Marsa Nafillah Sultoni Satriyo Cahyo Utomo Savira Uswatun Chasana Shandy Octafialdo Wijanarko Sufi Anggraini, Sabrina Talitha Zitha Vasthi Tamahdur Jahro Fajariyyah Theresia Arcell Arinjani Marsudi Ute Ch. Nasution Ute Ch. Nasution Uthe Ch. Nasution Widiyanto, M. Kendry Widya Anggraini, Inneke Yafie Amaratus Sania Yakub Fisabillillah Yoachim Rivaldo Watu Raka Yunda Kholifah Saputriani Yunisar, Devani Marlia Yusuf, Hariyoko Zulfia Rahma Firdausa