Article Per Year (5 Year)
p-Index From 2021 - 2026
6.069
P-Index
This Author published in this journals
All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Teknologi dan Manajemen Informatika Prosiding SNATIKA Vol 01 (2011) Record and Library Journal Sistemasi: Jurnal Sistem Informasi Jurnal ELTIKOM : Jurnal Teknik Elektro, Teknologi Informasi dan Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL MEDIA INFORMATIKA BUDIDARMA Journal of Research and Technology Indonesian Journal of Artificial Intelligence and Data Mining JKTP: Jurnal Kajian Teknologi Pendidikan Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Jurnal Teknologi Terpadu EDUMATIC: Jurnal Pendidikan Informatika JUSIM (Jurnal Sistem Informasi Musirawas) SPIRIT Building of Informatics, Technology and Science Journal of Information Systems and Informatics Buletin Ilmiah Sarjana Teknik Elektro Zonasi: Jurnal Sistem Informasi JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Journal of Advanced in Information and Industrial Technology (JAIIT) SKANIKA: Sistem Komputer dan Teknik Informatika Teknika KLIK: Kajian Ilmiah Informatika dan Komputer International Journal of Data Science, Engineering, and Analytics (IJDASEA) Decode: Jurnal Pendidikan Teknologi Informasi JITSI : Jurnal Ilmiah Teknologi Sistem Informasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) Informatics, Electrical and Electronics Engineering Jurnal Informatika Teknologi dan Sains (Jinteks) Malcom: Indonesian Journal of Machine Learning and Computer Science The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika JITEEHA: Journal of Information Technology Applications in Education, Economy, Health and Agriculture
Anik Vega Vitianingsih
UNITOMO, Surabaya
Aerospace Engineering Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Other

Published : 54 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

 1 
Comparative Analysis of Naïve Bayes and K-Nearest Neighbor for Lexicon-Based Emotion Classification of Paxel App User Reviews Salsabilah, Azka; Vitianingsih, Anik Vega; Cahyono, Dwi; Lidya Maukar, Anastasia; Zangana, Hewa Majeed
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 9 No. 2 (2026): Issues January 2026
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v9i2.16516

Abstract

The rapid growth of app-based delivery services has increased the importance of understanding user emotions as an indicator of service quality. User reviews on digital platforms provide valuable insights into customer perceptions, satisfaction levels, and service-related issues. This study aims to compare the performance of Naïve Bayes and K-Nearest Neighbor (KNN) algorithms in classifying user emotions related to the Paxel application. The dataset was collected from Google Play Store and X (Twitter) using web scraping techniques and subsequently processed through text pre-processing stages, including case folding, tokenization, and stopword removal. Emotion labels were assigned using the NRC Indonesian Emotion Lexicon, while feature extraction was performed using the TF-IDF method. To address class imbalance, the Synthetic Minority Oversampling Technique (SMOTE) was applied prior to model training. Experimental results show that the Naïve Bayes model achieved the highest overall accuracy of 90.83% with a weighted F1-score of 0.90, while the KNN model obtained an accuracy of 81.21% and a weighted F1-score of 0.77. Both models performed well in identifying happy, sad, and neutral emotions, whereas anger remained the most challenging class to classify. Overall, Naïve Bayes demonstrated more consistent and reliable performance for sentiment analysis tasks..
Co-Authors Abdul Rezha Efrat Najaf Achmad Choiron Ade Susianti, Febrina Adharani, Salza Kartika Agustinus Noertjahyana Ahmad, Sharifah Sakinah Syed Al-Karaki, Jamal N. Ana Wati, Seftin Fitri Anastasia Lidya Maukar ANGGI FIRMANSYAH Arumsari, Andini Dwi Arya Darmansyah, Mochammad Dzikri Ayomi, Jose Mario Aziiza, Arizia Aulia Azzahra, Morra Fatya Gisna Nourielda Badrussalam, Nanda Budi Suprio, Yoyon Arie Cahyono, Cahyono Kaelan Damayanti, Erika DWI CAHYONO Dwi Indrawan, Dwi Dwi Prasetyo, Septian Efendi, Kacung Fardhan Maulana, Abelardi Fauzan, Rizky Fauzi, Ariq Ammar Fawaidul Badri Febrian Rusdi, Jack Firmansyah, Deden Fitri Ana Wati, Seftin Fitri, Anindo Saka Ghibran Jhi S, Moch Hamidan, Rusdi Hengki Suhartoyo, Hengki Hermansyah, David Hikmawati, Nina Kurnia Jazaudhi’fi, Ahmad Kacung Hariyono Khusnaini, Geovandi Gamma Krismantoro, Putu Gede Ari KRISTIAWAN KRISTIAWAN Li, Shuai Lidya Maukar, Anastasia Ma'rifani Fitri Arisa Maukar, Anastasia L Maukar, Anastasya Lidya Maulidiana, Putri Dwi Rahayu Miftakhul Wijayanti Akhmad, Miftakhul Wijayanti Minggow, Lingua Franca Septha Mudinillah, Adam Mustafa, Zulfikar Amirul Muzaki, Mochammad Rizki Nabil, Muh Niken Titi Pratitis Oktafamero, Yomara Omar, Marwan Ongko, Bagus Kustiono Pamudi Pamudi, Pamudi Pangestu, Resza Adistya Pradana, Dwifa Yuda Pramisela, Intan Yosa Pramudita, Atanasia Pramudita, Krisna Eka Pujiono, Halim Puspitarini, Erri Wahyu Putra Selian, Rasyid Ihsan Putri, Jessica Ananda Putri, Natasya Kurnia Rahmansyah, Ragada Ramadhan, Prayudi Wahyu Ramadhani, Illham Ratna Nur Tiara Shanty, Ratna Nur Tiara Rijal, Khaidar Ahsanur Riza , M. Syaiful Rizal, Moch Arif Samsul Rusdi Hamidan Rusdi, Jack Febrian Salmanarrizqie, Ageng Salsabilah, Azka Sari, Dita Prawita Seftin Fitri Ana Wati Slamet Kacung, Slamet Slamet Riyadi, Slamet Riyadi Slamet Winardi Sufianto, Dani Suyanto Suyanto Suyanto Tiara Shanty, Ratna Nur Titus Kristanto Tjatursari Widiartin Tri Adhi Wijaya, Tri Adhi Umam, Azizul Voni Anggraeni Suwito Putri Warsito Sujatmiko, Achmad Wati , Seftin Fitri Ana Wati, Seftin Fiti Ana Wati, Seftin Fitri Ana Wijiono, Aditya Kusuma Wikaningrum, Anggit Wikanningrum , Anggit Yasin, Verdi Yoyon Arie Budi Suprio Yudi Kristyawan, Yudi Yuliani, SY. Yunior, Kevin Heryadi Zandroto, Yosefin Yuniati Zangana, Hewa Majeed