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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Teknologi dan Manajemen Informatika Prosiding SNATIKA Vol 01 (2011) Record and Library Journal Sistemasi: Jurnal Sistem Informasi Jurnal ELTIKOM : Jurnal Teknik Elektro, Teknologi Informasi dan Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA Journal of Research and Technology Indonesian Journal of Artificial Intelligence and Data Mining JKTP: Jurnal Kajian Teknologi Pendidikan Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Jurnal Teknologi Terpadu EDUMATIC: Jurnal Pendidikan Informatika JUSIM (Jurnal Sistem Informasi Musirawas) SPIRIT Buletin Ilmiah Sarjana Teknik Elektro Zonasi: Jurnal Sistem Informasi JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Journal of Advanced in Information and Industrial Technology (JAIIT) SKANIKA: Sistem Komputer dan Teknik Informatika Teknika KLIK: Kajian Ilmiah Informatika dan Komputer International Journal of Data Science, Engineering, and Analytics (IJDASEA) DECODE: Jurnal Pendidikan Teknologi Informasi JITSI : Jurnal Ilmiah Teknologi Sistem Informasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) Informatics, Electrical and Electronics Engineering Jurnal Informatika Teknologi dan Sains (Jinteks) Malcom: Indonesian Journal of Machine Learning and Computer Science The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika JITEEHA: Journal of Information Technology Applications in Education, Economy, Health and Agriculture
Anik Vega Vitianingsih
UNITOMO, Surabaya
Aerospace Engineering Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Other

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Journal : Teknika

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Sentiment Analysis On Tripadvisor Travel Agent Using Random Forest, Support Vector Machines, and Naïve Bayes Methods Fauzi, Ariq Ammar; Vitianingsih, Anik Vega; Kacung, Slamet; Maukar, Anastasia Lidya; Wati, Seftin Fiti Ana
Teknika Vol. 14 No. 1 (2025): March 2025
Publisher : Center for Research and Community Service, Institut Informatika Indonesia (IKADO) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34148/teknika.v14i1.1198

Abstract

TripAdvisor faces problems in improving the quality of service on its application, namely the presence of unexpected or non-functional features, which can affect the user experience and reduce trust in the application.  This research aims to develop an application capable of performing sentiment analysis on TripAdvisor application user reviews on the Google Play Store with negative, positive, and neutral classifications using the Random Forest (RF), Support Vector Machine (SVM), and Naïve Bayes (NB). The RF method was chosen in this study because of its ability to handle large and complex data very accurately, while SVM is able to classify data on a large scale and is resistant to overfitting, while NB is able to classify text with clear probabilities. The Lexicon-based method as data labelling. The results of sentiment analysis from 1500 reviews with web scrapping show the classification of positive, negative, and neutral sentiments of 48, 726, and 646 data, respectively. Model performance in RF, SVM, and NB testing gets an accuracy value of 94%, 93.6%, and 77.8%, respectively. The RF model produces the best accuracy compared to other methods. The RF model produces the best accuracy compared to other methods. The results of sentiment analysis from 1500 user reviews allow developers to identify features that are often criticized or do not function properly in their application services.
Co-Authors Abdul Rezha Efrat Najaf Achmad Choiron Ade Susianti, Febrina Adharani, Salza Kartika Agustinus Noertjahyana Ahmad, Sharifah Sakinah Syed Al-Karaki, Jamal N. Ana Wati, Seftin Fitri Anastasia Lidya Maukar ANGGI FIRMANSYAH Azzahra, Morra Fatya Gisna Nourielda Badrussalam, Nanda Budi Suprio, Yoyon Arie Damayanti, Erika Dwi Arumsari, Andini DWI CAHYONO Dwi Indrawan, Dwi Dwi Prasetyo, Septian Fardhan Maulana, Abelardi Fauzan, Rizky Fauzi, Ariq Ammar Fawaidul Badri Febrian Rusdi, Jack Firmansyah, Deden Fitri Ana Wati, Seftin Fitri, Anindo Saka Ghibran Jhi S, Moch Hamidan, Rusdi Hengki Suhartoyo, Hengki Hermansyah, David Hikmawati, Nina Kurnia Jazaudhi’fi, Ahmad Khusnaini, Geovandi Gamma KRISTIAWAN KRISTIAWAN Li, Shuai Lidya Maukar, Anastasia MARIFANI FITRI ARISA Maukar, Anastasia L Maukar, Anastasya Lidya Maulidiana, Putri Dwi Rahayu Miftakhul Wijayanti Akhmad, Miftakhul Wijayanti Minggow, Lingua Franca Septha Mudinillah, Adam Mustafa, Zulfikar Amirul Muzaki, Mochammad Rizki Niken Titi Pratitis Oktafamero, Yomara Omar, Marwan Pamudi Pamudi, Pamudi Pangestu, Resza Adistya Pradana, Dwifa Yuda Pramisela, Intan Yosa Pramudita, Atanasia Pramudita, Krisna Eka Pujiono, Halim Puspitarini, Erri Wahyu Putra Selian, Rasyid Ihsan Putri, Jessica Ananda Putri, Natasya Kurnia Rahmansyah, Ragada Ramadhan, Prayudi Wahyu Ramadhani, Illham Ratna Nur Tiara Shanty, Ratna Nur Tiara Rijal, Khaidar Ahsanur Riza , M. Syaiful Rusdi Hamidan Rusdi, Jack Febrian Salmanarrizqie, Ageng Sari, Dita Prawita Seftin Fitri Ana Wati Slamet Kacung, Slamet Slamet Riyadi, Slamet Riyadi Sufianto, Dani Suyanto Suyanto Suyanto Tiara Shanty, Ratna Nur Titus Kristanto Tri Adhi Wijaya, Tri Adhi Umam, Azizul Voni Anggraeni Suwito Putri Warsito Sujatmiko, Achmad Wati , Seftin Fitri Ana Wati, Seftin Fiti Ana Wati, Seftin Fitri Ana Wijiono, Aditya Kusuma Wikaningrum, Anggit Wikanningrum , Anggit Yasin, Verdi Yoyon Arie Budi Suprio Yudi Kristyawan, Yudi Yunior, Kevin Heryadi Zandroto, Yosefin Yuniati Zangana, Hewa Majeed