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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Edukasi dan Penelitian Informatika (JEPIN) E-Dimas: Jurnal Pengabdian kepada Masyarakat JOIN (Jurnal Online Informatika) Format : Jurnal Imiah Teknik Informatika Jurnal Informatika Jurnal Ilmiah FIFO Information Management For Educators And Professionals (IMBI) Jurnal Teknoinfo Petir IKRA-ITH ABDIMAS Journals of Ners Community Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat CSRID (Computer Science Research and Its Development Journal) CCIT (Creative Communication and Innovative Technology) Journal JSAI (Journal Scientific and Applied Informatics) Jurnal Ilmiah ILKOMINFO - Ilmu Komputer & Informatika Jurnal Abdi Masyarakat (JAM) JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Ners Indonesian Journal of Electrical Engineering and Computer Science TIN: TERAPAN INFORMATIKA NUSANTARA Indonesian Journal of Society Engagement (IJSE) Instal : Jurnal Komputer Jurnal Inovasi Penelitian dan Pengabdian Masyarakat TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat J-Intech (Journal of Information and Technology) Jurnal Informatika Teknologi dan Sains (Jinteks) Arcitech: Journal of Computer Science and Artificial Intelligence Jurnal Inovatif : Inovasi Teknologi Informasi dan Informatika Journal of Farming and Agriculture Jurnal Bima Riau Jurnal Teknik Informatika Journal of Information Technology
Desi Ramayanti
Universitas Dian Nusantara
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Journal : Journal of Information Technology

 1 
Pengembangan Portal Tiket Pelanggan Terpadu untuk Meningkatkan Layanan Penyedia Jasa Internet PT. Padi Internet Hariyanto Aditya Ramadhan; Desi Ramayanti
J-INTECH ( Journal of Information and Technology) Vol 12 No 1 (2024): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v12i1.1279

Abstract

This study aims to develop an Integrated Customer Ticket Portal to enhance the service quality of the Internet Service Provider (ISP) at PT. Padi Internet. The background of this research is the need for an effective solution to manage customer complaints and improve service responsiveness. The research employs the waterfall methodology, which includes the stages of requirement analysis, system design, implementation, testing, and maintenance. Data collection techniques used include interviews with the customer service team, observation of operational processes, and documentation studies. The results of the study indicate that the development of the customer ticket portal can reduce response time to complaints, increase customer satisfaction, and provide useful analytical data for continuous service improvement. The implementation of this portal also results in a well-integrated system, facilitating ticket monitoring and management by the internal team. The practical implications of these findings are increased operational efficiency at PT. Padi Internet in handling customer complaints and further development of additional features that support better interaction with customers.
Co-Authors Abdillah, Aditya Nur Abdul Wahab Nashir Ade Dwi Putra Ajrullah, Ajrullah Amiroh Amiroh, Amiroh Anita Ratnasari Anrie Suryaningrat Anrie Suryaningrat Apriani, Ari Aprianto, Aditya Dwi Ardianto, Darmawan Aris Sunandar Armita Athennia Asyifah, Nurul Ayumi, Vina Badru Salam Bathin, Muhammad Sholeh Bias Yulisa Geni Borneo Satria Pratama C Achmad Fahrudin Christian Hovel Simanjuntak Cofely, Chinoble Daim Muhammad Gufron Dariato, Eri Dianing Asri, Sri Diky Firdaus Dio Dava Ramadha Dion Sakti, Arman Elvaresia, Meysiel Faishal, Imam Ibnu Frianto, Dody Gatsu, Puspita Geni, Bias Yulisa Glen Maxi Taberima Glen Maxie Taberima Hadi, Solihul Hariyanto Aditya Ramadhan Hutapea, Natalia Ida Nurhaida Imam Nududdin Indah Setyorini Jalaludin, Jalaludin Juliansyah, Yahya Maulana Jumaryadi, Yuwan Kartika, amalia Kolidi Kolidi Komarudin Komarudin Komarudin Lestari, Fitri Dwi Lionie Lionie M.Rizky Alfariz Maula Thoman Sihotang Maulana, Ivan Mohammad Bakhriansyah Muhamad Sony Pratama Muhammad Hanafi MUHAMMAD RIZAL Mulya, Imam Mustofa, Achmmad N Narsih Nelly Al Audhah Noprisson, Handrie Nur Ani Panji Pratama Kurniawan Priyanto, Mei Rendy Purnama, Giri Ramadhan, Hariyanto Aditya Robby Cahyadi Rony, Zahara Tussoleha Rudiarto, Sabar S Saniah Salamah, Umniy Samuel Aras Michael Saputra, M Julius Saputra, Vega Sarwati Rahayu SEPTIANITA Setyorini, Indah Shadiqi , Muhammad Abdan Shintya Dewi, Marysca Sri Andriati Asri Sri Dianing Asri Sukerman Suryaningrat, Anrie Susanto, Dwi Andrian Syarifudin Thoriq Zibaltar Tri Damayanti Wawan Gunawan Weni Indri Yanti Widyadi Setiawan Y. Erning Indrastuti YOHANA TRI UTAMI, YOHANA TRI yulisa geni, bias Yuliyanti, Ervina Zoelkarnain, Izaak