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Tantri Puspita Yazid
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Journal : Journal of Communication Studies

 1 
Implementing Emergency Call Center 112 Based on Communication Strategy in Siak Regency Nindi Manik Setiyani; Anuar Rasyid; Tantri Puspita Yazid
Journal of Communication Studies Vol. 5 No. 2 (2025): JCS: Journal of Communication Studies
Publisher : Program Studi Komunikasi dan Penyiaran Islam, Fakultas Dakwah, Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcs.v5i2.8761

Abstract

Advances in information technology have encouraged governments to optimize e-government-based public services, including emergency services through Call Center 112. This study aims to analyze the communication strategies of the Siak Regency Communication and Information Agency in implementing Call Center 112 as an emergency service and to identify factors affecting its effectiveness. The research employs a qualitative method with a case study approach. Data were collected through in-depth interviews, participant observation, and documentation, and analyzed using Miles and Huberman’s interactive analysis model with source triangulation to ensure data validity. The results show that communication strategy planning has been carried out systematically and integrated with the Siak Regency Smart City Master Plan. The strategy is implemented through structured service mechanisms and the use of conventional, electronic, digital, and social media to disseminate information to the public. However, the effectiveness of Call Center 112 is still constrained by low public literacy, frequent prank and ghost calls, limited coordination among regional government agencies, and insufficient budget support. Program evaluation indicates that although evaluation mechanisms are supported by data and technology, strengthening communication strategies, improving public digital literacy, and enhancing cross-agency integration remain necessary. This study concludes that effective communication strategies play a vital role in realizing responsive, efficient, and sustainable emergency services.
Co-Authors Adhisty Shenia Auliandri Putri Adianto Adilla Afifah, Adilla Aditya Ramli Ahmad Hadi Ahmad Suwandi Al Dillah, Ramadhani Indah Andini, Laras Putri Anisah Septia Maheldi Anuar Rasyid Apriliani, Nurul Aisyah Averroes Mirza Azra, Ahmad Junaidi Damanik, Rahmad Arbadilah David Kriesna Dedi Kusuma Habibie Dini, Innayah Rahma Diva Rachel Elsa Dhamayanti June Elsarena, Mai Sela Rosa Erpanita Erpanita Ezra Novianty Firdaus, Amirul Firdaus, Mumhammad Firlia Nouratama FRINI KARINA ANDINI Gilang Yuda Nardana Halfina Syuhada Harahap, Neshayani Hasibuan, Elida Hapni Heriyanto Tampubolon Hevi Susanti Ida Ayu Putu Sri Widnyani Ikhma Zurani Ilham Raka Guntara Indy Titania Inowi Rebecca Irwan Irwan Irwan Iskandar Karim Suryadi Khairiah Khairiah Khoirunnisa, Syafika Lestari, Yayuk Lia Azhura M. Arifuddin " Miftah Hilmi Hairani Lubis Muhammad Firdaus Mutia Asfarina Mutiara Hatika N. Nurjanah Nindi Manik Setiyani Nofri Sandria Nova Yohana Nurjanah Nurjanah Nurjanah Nurjanah Oktri Permata Lani Olivia Kathleen Panca Cahya Rinawati Putri, Indah Mardini Putri, Widya Ramalia Rahman Wahyudhi Ramli, Aditya Regita Marselina Ridwan Febrian Gusriady, Ridwan Febrian Ridwan Ridwan Ringgo Eldapi Yozani Risky Arya Putri Rizky Frans Rona Rizka Ronauli Ronauli Rosa Elsarena, Mai Sela Rumyeni Rumyeni, Rumyeni Rury Febriana Rusmadi Awza Salsabila . Salsabila Salsabila Salsabila Salsabila Salsabila, Salsabila Sari Hutagalung, Maduma Yanti Sari, Helen Puspita Sari, Maduma Yanti Selvy Apriyani Sesdia Angela Siagian, Dewi Radiatul Irabiah Sipahutar, Peter Y.P Suci Listy Rana Tutut Ismi Wahidar Ulfa Erfendy Vera Wandira Vivi Olivia Almariski Wahyuni " Welly Wirman Yasir Yasir Zahwa, Rizka