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All Journal FORUM JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Administration Journal of Research

Nina Widowati

Department Of Public Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Author-ID : 416325

Arts Humanities Decision Sciences, Operations Research & Management Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PERIJINAN PADA BADAN PELAYANAN PERIJINAN TERPADU (BPPT) KABUPATEN GROBOGAN Sari, Retno Novita; Dwimawanti, Ida Hayu; Widowati, Nina
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

BPPT (Integrated License Service Cooperative) in Grobogan Regency is one of regional government cooperative in Grobogan, because of that BPPT the society is expected to get a lots of ease in public service, especially in administrative service about the license. Problems of the license service for BPPT are lack of the sufficiency facility and inappropriate time of the license letter publication with the obtain standard. This research and analyzes the license service quality, and dimensions thet support and hamper the service. This research user qualitative descriptive research. This research is based on five dimensions from the theory that is proposed by Zeihaml-Parasuraman-Berry, that are : Tangible, the unsufficiency facility. Reliability, inappropriate time of license letter publication. Responsiveness, perceptive capacity of the officials for applicant complaint. Assurance, friendliness and justice of the afficials. Emphaty, the officialsâ€™attention to the applicant. The license service for BPPT in Grobogan Regency is still less satisfy, becauses there is still a deficiency in any dimensions. Suggestion for the dimensions that hamper the license service are : add the unsufficiency facility, make a communication with the afficials.

Analisis Indeks Kepuasan Masyarakat (IKM) terhadap Kualitas Pelayanan di Puskesmas Bandarharjo di Kecamatan Semarang Utara Ningtyas, Rahayu; Widowati, Nina; Maesaroh, Maesaroh
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Puskesmas Bandarharjo as one of a government agency that provide services to the public can be considered qualified if it is to provide services fast, right and true to his customers.This research using a design or descriptive quantitative research design that is mixed between qualitative with quantitative to measure public satisfaction towards Bandarharjo health center services at Semarang. Samples taken by accidental sampling with a sample of 150 respondents using the Public Satisfaction Index (HPI).The results showed that the overall performance quality of service to the community health center service users can be categorized GOOD Bandarharjo in Semarang with the acquisition of community satisfaction index of 74.30 is within the interval from 62.51 to 81.25 so it can be concluded that the service quality at Puskesmas Bandarharjo is GOOD service based on the calculation method used Customer Satisfaction Index by Cartesius diagram. Out of the 14 indicators being measured there are three performance indicators are not good, there are indicators of officer discipline, politeness and friendliness of the staff and the comfort of the environment . This research was conducted to answer two main problems, namely the measurement of service quality to the community health center Bandarharjo using HPI and dimensions of HPI that inhibits people's satisfaction with health services provided Bandarharjo health center.

KINERJA BALAI PENGEMBANGAN SDM dan PRODUK INDUSTRI KECIL MENENGAH (IKM) DINAS PERINDUSTRIAN dan PERDAGANGAN PROVINSI JAWA TENGAH Harianja, Veronica Quillitta; Widowati, Nina
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research aims to analyze the performance of Human Resources Development and Small and Medium Product Office of Departments of Industry and Commerce of Central Java Province. This study used qualitative research methods. The informan of this research technique was used snowball. Performance of Human Resources Development and Small and Medium Product Office of Departments of Industry and Commerce of Central Java Province not shown optimal results. It can be seen from the mission has not accomplished, including about inaccuracy of the purpose of training with training materials that are not appropriate, as well as a lack of understanding of the wishes of the people, so it needs to be revisited workload of each employee so that vision and mission can be implemented optimally.

ANALISIS JABATAN PEGAWAI DI BAGIAN HUKUM SEKRETARIAT DAERAH KABUPATEN SEMARANG Septiyanti, Murni; Nurcahyanto, Herbasuki; Widowati, Nina
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In the arrangement of human resources management of civilian workers, basic information about the position information is needed that obtained from job analysis,therefore, the first step that must be done in the recruitment of employees is job analysis. The step that aimed is to obtain information about the characteristics ofexisting jobs in each work unit which further defined or formulated into each position. Job analysis activities is one of the crucial activities in Human Resource Management, particularly in the recruitment stage to determine the appropriate Human Resources at the required position, but the job analysis has not been carried out in the Law Section of Semarang District Secretariat which eventually led to thetransfer of employees to the Department of only the most qualified legal notice that is hindering the performance of the organization. Thus, it is necessary to formulate ananalytical description and specification of office in Semarang District Legal Department.

REFORMASI BIROKRASI PELAYANAN PUBLIK DI BADAN PELAYANAN PERIJINAN TERPADU (BPPT) KOTA SEMARANG DALAM MENCAPAI PELAYANAN PRIMA Sari, Erlina Widian; Widowati, Nina
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Bureaucratic reform is basically an effort to perform renewing and fundamental changes, systematic and thorough in system of government. This research aims to understand the implementation of bureaucratic reform public services in achieving excellent service and know aspects that inhibits in the implementation of bureaucracy reform in BPPT Semarang. This research uses method qualitative study. The result of this research is implementation of the bureaucracy reform in BPPT has shown excellent service and service provided by BPPT had already demonstrated excellent service, there are still some aspects need to be improved. Aspects that needs to be repaired it can be seen of the dimensions of prime service consisting of simplicity; clearness; certainty time; accuracy; security; responsibility; completeness facilities and infrastructure, accessibility; discipline, civility and cordiality; and comfort. Aspects that needs to be repaired among others certainty time, completeness facilities and infrastructure, accessibility, and discipline. BPPT Semarang must always seeks to provide excellent services according to the development of technology and society`s need, providing a means of infrastructures supporting for services, and socialization information to the community through use of portal website

Hubungan Komunikasi dan Sikap dengan Implementasi Kebijakan Pajak Reklame di Kawasan Simpang Lima Semarang Supriyanto, Supriyanto; Purnaweni, Hartuti; Widowati, Nina
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Advertisement tax is one of the Regencial / Municipal tax. to help in increasing enabel the goverment tax manage earning to execute development and enable the goverment tax manage its own area. However, in reality implementation of this policy implementation has not brought yet resulted well enaugh.The results of this research proved that There is a significant relationship between attitude and communication forward policy implementation as evidenced from the results Concordance Kendall Coefficient (W) which shows the rate of 0,893 W and ð‘‹2 test of significance produce ð‘‹2 value of 85.72. This then consulted with ð‘‹2 tables with significance level of 5% = 55.75 indicates that the observation ð‘‹2 = 85.72 > ð‘‹2 = 55.75% Table 5 so that it can be concluded that the hypothesis can be accepted.

MANAJEMEN PENGELOLAAN SAMPAH DI KECAMATAN TEMBALANG Nigiana P.P, Jayanti; Lestari, Endang; Widowati, Nina
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Population growth that high in the region or country can will certainly pose a problem various environment. One is the problem of waste. In the issue of garbage there must be participation of the people in it. Participation care it must be improved so that the public rubbish bins regarding the issue be resolved easily. Empower activity community and develop it for review to combat the waste problem and the Environment made the more society active role and have sensitive hearts gainst approximately circumstances. Management in Waste Management in Semarang District have purposes: (1) to describe and analyze the management of waste management in the District Tembalang that done, (2) knowingthe obtacles encountered in Waste management in Semarang District Tembalang.Type of this research is a descriptive, the research aims to review describe, explain, record, analyze and interpret the present condition that happened or no. Based on the result of research, one form of waste management with give contribution activity managing resourses form trash that begins with the training given posted district Tembalang then implement on waste management activities with garbage sorting and recycling waste being items that can be reused. Management of waste management in the District Tembalang have been executed nice, but it is still not optimal , so it is necessary to improve in some aspects , such as the handling of the various obstacles encountered in the waste management in District Tembalang .

Analisis Kualitas Pelayanan E-Procurement pada Pengadaan Barang dan Jasa di Kota Semarang Pratiwi, Riyan Rahayu; Widowati, Nina; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research aims to analize of service quality of e-procurement ini the procurement of good and services ini Semarang city and to know the aspects that drive and inhibit the quality of e-procurement services in Semarang city. Locus if this research is Sekretaris Daerah Kota Semarang Bagian Pembangunan who became chief executive of Layanan Penyediaan Secara Elektronik (LPSE) and providers of goods and services in Semarang City. This research used qualitative research methods explorative. Subjects in this research consisted of five key informants.Based on the results of the research showed that the service quality of e-procurement in Semarang City has not been optimally. Although there are several dimensions of service quality are considered have optimal. Factors that impede service quality of e-procurement which aspects of several dimensions have not been optimally. Need for improvement and optimization of various dimensions of service quality of service that is increasing.

ANALISIS KINERJA PUSKESMAS KARANGAYU KOTA SEMARANG Kristiandi, Thomas Denny; D, Ida Hayu; Widowati, Nina
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to analyze and describe the performance of health centers based on the dimensions of Semarang Karangayu performance and analyze the factors that support and hinder the performance of PHC Karangayu. The results showed that the performance of PHC Karangayu is good because of the five dimensions of performance, there are three dimensions that have good performance is the responsiveness, responsibility and accountability, while the other two dimensions are not well productivity and service quality dimensions and factors that support the performance of the health center is the quality of the source Karangayu human and organizational culture while the factors that hinder the performance of PHC Karangayu is the quantity of human resources, quality and quantity of infrastructure facilities and infrastructure. The conclusion of this study Karangayu PHC performance is good because of the five dimensions of performance, there are three dimensions that have good performance is the responsiveness, responsibility and accountability, while the other two dimensions are not well productivity and service quality dimensions and factors that support the performance of the health center is the quality of the source Karangayu human and organizational culture while the factors that hinder the performance of PHC Karangayu is the quantity of human resources, quality and quantity of infrastructure facilities and infrastructure. Based on this conclusion, the researchers recommend to the health center to submit proposals Karangayu procurement admission selection medical and non medical personnel and increase the number of facilities and infrastructure. PHC Karangayu can also use outsourcing to add non-medical personnel.Â Â

KUALITAS PELAYANAN KARTU KUNING (AK.1) DI DINAS SOSIAL, TENAGA KERJA DAN TRANSMIGRASI KABUPATEN PEMALANG Septanti, Asri Sekar; Dwimawanti, Ida Hayu; Widowati, Nina
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v4i2.8218

Pelayanan publik oleh aparatur pemerintah dewasa ini masih banyak dijumpai kelemahan sehingga belum dapat memenuhi kualitas yang diharapkan masyarakat. Hal ini ditandai dengan masih adanya berbagai keluhan masyarakat, sehingga dapat menimbulkan citra yang kurang baik terhadap aparatur pemerintah. Salah satunya adalah pelayanan kartu pencari kerja. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis kualitas pelayanan kartu kuning dengan menggunakan dimensi Tangibles, Reliability, Responsivess, Assurance dan Emphaty, serta untuk menganalisis dimensi yang menghambat dan mendukung kualitas pelayanan kartu kuning di Dinas Sosial, Tenaga Kerja dan Transmigrasi Kabupaten Pemalang. Metode yang digunakan adalah kualitatif deskriptif. Hasil penelitian menunjukkan bahwa kualitas pelayanan kartu kuning di Dinas Sosial, Tenaga Kerja dan Transmigrasi Kabupaten Pemalang masih rendah. Terdapat tiga dimensi yang menghambat kualitas pelayanan kartu kuning, yaitu dimensi Tangibles, Responsif dan Emphaty, dimana : (1) Sarana dan prasarana yang belum memadai, (2) Respon petugas yang kurang simpatik, (3) Keramahan dan kesopanan petugas yang belum maksimal, dan terdapat dua dimensi yang mendukung kualitas pelayanan kartu kuning, yaitu dimensi Reliability dan Assurance, dimana : (1) Kehandalan petugas dalam memberikan pelayanan, (2) Ketepatan dan kejelasan dari petugas dalam memberikan jaminan waktu dan biaya pelayanan. Berdasarkan hambatan yang terdapat dalam pelayanan kartu kuning di Dinas Sosial, Tenaga Kerja dan Transmigrasi Kabupaten Pemalang, penulis merekomendasikan sebagai berikut: (1) Menambah sarana dan prasarana pelayanan kartu kuning, (2) Memperluas ruang tunggu pelayanan kartu kuning (3) Memberikan pengarahan kepada petugas sebelum memulai aktifitas, (4) Mengadakan evaluasi setiap bulan bagi setiap petugas, serta (5) Menambah Sumber Daya Manusia untuk mengoperasikan pelayanan kartu kuning.

Co-Authors -, Maesaroh ., Maesaroh Abi Hardhiyan Pratama, Abi Hardhiyan Adika Kusuma Adithya Adam Permana Afielia Firdaust, Pinkan Aidah, Naila Ayu Aloysius Rengga Amalia Purnomo, Rizqa Amini Amini Anggraini, Pramita Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Aprillia, Shinta Ari Subowo Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Artha Cipta Pratama Arya Gustantya, Belvada Asilya, Sella Rizky Asri Sekar Septanti Barus, Dena Arianti Br Bella, Tiara Khairina Briliani, Rengganis Elok Deevaa Andri Putra S Definta Aliffiana Desta Trianggoro Dimas Anugrah Dwi Saputra Dina Locita Praniti Disayna Azzahra Yuniaz, Arla Dwi Juliani, Astika Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Endang Larasati Endang Lestari Enggareti, Viskarani Bertys Erlina Widian Sari, Erlina Widian Farizqi Pramadianto Grace Olivia Simangunsong Hani Setiowati Hanna Fitria Masyitoh Hartuti Purnaweni Hasan Mustofa Amirudin, Hasan Mustofa Herbasuki Nurcahyanto Hesti Lestari Ida Hayu D Ida Hayu Dwimawanti Ikha Nathalia Puspitasari Indrawan Pramiyudha Intan Andriani Irkham Nugroho Putro Islamiyati, Dian Nur Jayanti Nigiana P.P, Jayanti Khairunnisa, Hana Khoiriyah Sari Pertiwi KURNIA PUTRI, FARLINDA Kusuma Ningrum, Renita Wahyu Laksmi Wahyu Kurniasih Larasati, Hanandha Leo Cundha Pramudya Lestari, Sinta Denna Lolitasari, Aliza Maesaroh Maesaroh Margaretha Suryaningsih Mavita Anarizka Mirsa Octavia Wardayani Moch. Mustam Mona Agisa Widia Gutama Monica, Dhea Apta Muhammad Rio Dewantoro Murni Septiyanti Mu’allimah, Mu’allimah Nilam Adini Rakhma Ningmas Pertiwi, Seli Nurayuni, Indah Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Pria Bintang Aditama Prio Dwi Wibowo Putri Eryani, Desy Rachma, Ika Nur Rahayu Ningtyas Rahmawati, Nestiar Novika Ratri Januar, Dhiya Retno Novita Sari Retno Widowati Rifka Resi Pawestri, Rifka Resi Rihandoyo Rihandoyo Rina Herawati, Augustin Rio Sijabat, Rio Riska Febriastuti Riyan Rahayu Pratiwi Rizki Dwiarti Ratna Pratiwi Roni Budi Utomo Safitri, Aprilia Dewi Salsabila, Srinata Sastika Candra Paramashantaty Septiana Septiana Siregar, Mery Apriana Sofi Munfaati Solekhah, Nur Sri Suwitri Sundarso Sundarso Supriyanto Supriyanto Susi Sulandari Syarifatus Sa’diyah, Ismi Syaroh, Dwi Mai Tasya Amanda, Rachel Zahwa Thomas Denny Kristiandi, Thomas Denny Tri Wijaya Kusuma Veronica Quillitta Harianja, Veronica Quillitta Wahyu Hidayat Wahyu Pradana A., Wahyu Pradana Wahyu Wulandari, Aprilia Widia Sari Dewi, Widia Sari Widyaka Satriayudha Pradana Wildan Ardiansyah Yahya Rikaro Utomo, Yahya Rikaro Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zhafif Henvianto, Muhammad

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