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All Journal FORUM JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Administration Journal of Research

Nina Widowati

Department Of Public Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Author-ID : 416325

Arts Humanities Decision Sciences, Operations Research & Management Social Sciences Other

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EFEKTIVITAS PROGRAM PUSKESMAS TANPA ANTRIAN KOTA SEMARANG (PUSTAKA) PADA PENDAFTARAN ONLINE DI PUSKESMAS SRONDOL BANYUMANIK SEMARANG Enggareti, Viskarani Bertys; Widowati, Nina; Maesaroh, Maesaroh
Journal of Public Policy and Management Review Vol 11, No 2: April 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i2.33499

As a form of effort to fulfill health services for the community by utilizing technological developments, the Semarang City Health Service issued the Semarang City No Queue Health Center (PUSTAKA) program for all health centers in Semarang City which is a form of public service innovation in the form of online registration to reduce queues for registration of treatment throughout the city. health center in the city of Semarang. Srondol Health Center is one of the health centers in Semarang City which has started using the PUSTAKA program for online registration for patients who register. The problem encountered is that the number of users of the PUSTAKA program is still small, so the queue for registration for treatment is still long. This study aims to analyze the effectiveness of the PUSTAKA program at the Srondol Health Center and also to see the obstacles faced in running the PUSTAKA program. This study uses descriptive qualitative methods, and uses the theory of public administration, public services, and program effectiveness. The research respondents came from the PUSTAKA Admin of the Srondol Health Center, the Semarang City Health Office and the public using the PUSTAKA program. The results showed that the PUSTAKA program had not run effectively at the Srondol Health Center due to several obstacles including: (1) lack of human resources, (2) no clear procedures, (3) lack of staff skills, (4) inadequate infrastructure, and (5) lack of socialization by officers. Recommendations from researchers to increase the effectiveness of the PUSTAKA program are by increasing the number of human resources, making clear procedures about PUSTAKA, improving the facilities used, and more often socializing to the public about the PUSTAKA program

TELAAH KINERJA P3M ( PUSAT PENGELOLAAN PENGADUAN MASYARAKAT) DALAM MENYAMPAIKAN KELUHAN PELAYANAN DI KOTA SEMARANG Nina Widowati
Jurnal Penelitian Administrasi Publik Vol 2 No 1 (2020): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v2i1.32

Tujuan penelitian ini Menelaah kinerja P3M (Pusat Pengeloaan Pengaduan Masyarakat ) dalam menyampaikan keluhan pelayanan di Kota Semarang dan aspek yang menghambatnya.Penelitian ini menggunakan metode deskriptif kualitatif, Informan dalam penelitian ini adalah pihak Biro Organisasi Kota Semarang, yang dilakukan dengan teknik snowball, yang diawali dari Kepala Biro Organisasi Kota Semarang. Teknik pengambilan data yang digunakan adalah wawancara, dengan bantuan alat perekan dan catatan. Teknikanalisis data yang digunakan adalah teknik analisis aksonomi, yaitu terfokus pada aspek-aspek tertentu. Hasilnya, kinerja pada P3M dinilai belum maksimal. P3M masih dianggap belum produktif, Layanan P3M belum dapat dikatakan optimal, Kurang responsiveness, Responsibility telah dilakukan dengan baik, P3M ini memiliki akuntabilitas yang tinggi.Adapun saran yang dapat diberikan adalah: Perlu adanya sosialisasi, Pengoptimalan koordinasi antar dinas terkait, dan Perlu adanya koordinasi antar SKPD.

ANALISIS KINERJA ORGANISASI KANTOR PERTANAHAN KOTA SEMARANG Adithya Adam Permana; Dyah Hariani; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Organizational performance is an outcome at the level or organization unit analysis. The performance at this organizational level is related to the organizational goals, organizational design, and organizational management. Badan Pertahanan Nasional (BPN) is non-ministerial governmentagencieswhichis under and responsible to the President. It is conducted by the head office (in accordance with Government Regulation number 10 of 2006). BPN has a duty to carry out government task in the land sector of national, regional, and sectoral. This research will analyze organizational performance anddimensions whether support or impede the organizational performance in Land Office of Semarang. This research uses organization theory and five dimensions of work measurement, which are dimensions of productivity, quality of service, responsiveness, responsibility, andaccountability. Methods of collecting data used by researcher are through interview and documentation with all matters related to the Land Office of Semarang. The result of this research shows that Organizational Performance in Land Office of Semarang is still not optimal. This is happened because there are still found some obstacles on dimensions of productivity, like human resources problem and lack of agrarian socialization to the people, and also the length of time to finish a task. While supporting dimensions of organizational performance in Land Office of Semarang that work well are dimensions ofservice quality, responsiveness, responsibility, andaccountability. To solve the problem, there are some solutions to optimize the organization performance that can be done by Land Office of Semarang like doing education and training to improve the quality of human resources, doing socialization to the people regularly and thoroughly, and adding honorary workers to ease the workload in Land Office of Semarang.

KUALITAS PELAYANAN ONLINE “PENDAFTARAN MANDIRI AKTA TANAH (PERMATA)” DI KANTOR PERTANAHAN KOTA SEMARANG (Studi Kasus Pelayanan Balik Nama Sertifikat Hak Atas Tanah Ikha Nathalia Puspitasari; Nina Widowati
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Service quality is the assessment of services from recipients of public services to the organizer, so that in the form of administration, services or goods can satisfy the community. The demands of service recipients and supported by technological sophistication encourage the government to provide services based online. One of the government agencies that implemented it was the Semarang City Land Office, through online services "Independent Registration of Land Deeds". PERMATA online service to facilitate PPAT (Land Deed Making Officials) in Semarang City working area in order to improve data maintenance, so that it will be easier, simpler and faster to implement, because it is integrated online with the KKP Web application. The research objective was to analyze and describe the quality of PERMATA's online services at the Semarang City Land Office (Case Study of Service Behind the Name of the Right to Land Certificate) as well as what were the inhibiting factors of service quality. This study uses a qualitative descriptive research method. The results of the research on PERMATA's online service quality are not as expected, seeing the 5 dimensions of tangible, reliability, responsiveness, assurance and empathy that: a) There are infrastructure facilities that have not been fulfilled; b) Poor reliability of employees aged 50 years and over; c) Service efforts that have not been in accordance with procedures; d) Response of employees to low applicants when providing services; e) The absence of complaints media services online and; f) Does not provide a guarantee of completing service. The inhibiting factor of the quality of online services PERMATA is the PPAT Staff rule factor that is not disciplined in queuing and organizational factors related to the unequal division of labor systems. Therefore the need to improve the quality and quantity for employees and enforce the rules according to what has been made. Then procuring adequate infrastructure to support service quality.

HUBUNGAN KEMAMPUAN DAN MOTIVASI DENGAN KINERJA PEGAWAI DI BADAN KEPEGAWAIAN NEGARA PUSAT JAKARTA (STUDI KASUS DI DIREKTORAT KOMPENSASI APARATUR SIPIL NEGARA) Hani Setiowati; Nina Widowati; Moch. Mustam
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Employee's performance is the foundation of an organization's performance. This study aimed to determine the relationship of employee's ability and employee's work motivation of to the employee's performance in the Directorate of Civil State Compensation in Central State Personnel Board Jakarta. Researchers use a type of explanatory research by distributing questionnaires to obtain data on the 21 respondents. Testing was performed using Spearman rank correlation analysis. The results showed that the hypothesis that there is a positive correlation between ability and motivation on employee performance, acceptable significantly with a correlation coefficient of each relationship is the relationship between the performance of employees with employee's ability is 0.826 and the relationship between the performance of employees with employee motivation is 0.440. The results showed a positive and significant relationship between ability and motivation on employee performance. It is meant to improve the performance of staff in the Directorate of Civil State Compensation Reform in Central Jakarta State Personnel Board can be done by providing an assessment of employee performance, technical training for capacity building, and special attention to employees with regard to the availability of the policy on employee welfare.

PENILIAN KINERJA TENAGA SURVAILANS KESEHATAN (GASURKES) DEMAM BERDARAH DENGUE (DBD) DI KECAMATAN TEMBALANGKOTA SEMARANG Mirsa Octavia Wardayani; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 1, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Dengue Hemorrhagic Fever is the one of the most endemic disease in Indonesia. One of the biggest city in Indonesia, Semarang, turn out to be the one of the most dengue fever patient every years.. In Peraturan Walikota Kota Semarang No. 27B Tahun 2012 tentang Petunjuk Pelaksanaan Peraturan Daerah No. 5 Tahun 2010, it explained that control of Dengue Hemorrhagic Fever involving society, Local Government and Public Health Office which is represented with Health Surveillance Dengue Hemorrhagic Fever Officer. Tembalang district is the one of the most dengue fever cases on Semarang Disctrict on 2014 and 2015. The existence of Health Surveillance Dengue Hemorrhagic Fever Officer in Tembalang District didn’t completely control the disease of dengue fever on that district. The result of the research will show that work performance of Health Surveillance Dengue Hemorrhagic Fever Officer on Tembalang District need to improved to be better. One of the aspect need to be improved is work quality aspect, work quantity and using time at work. From this research, there are reccomendation to add training for Health Surveillance Dengue Hemorrhagic Fever Officer. Training needed to improve work quality of Health Surveillance Dengue Hemorrhagic Fever Officer, determine quantity needed of Health Surveillance Dengue Hemorrhagic Fever Officer in each region so that it would improve work quantity of Health Surveillance Dengue Hemorrhagic Fever Officer. Furthermore, there was a need to apply presence system and monthly report to minimalyze mistake, and improving cooperation with various parties

ANALISIS KINERJA ORGANISASI PADA KANTOR KECAMATAN BLORA Pria Bintang Aditama; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In the era of regional autonomy and decentralized, the performance of public organizations have an important role in providing public services to the community. Blora subdistrict is a public organization that is in the province of Central Java. Blora subdistrict has a duty to carry out the wheels of government and public services at the district level. In achieving these goals is certainly influenced by the performance of the organization as a whole. As a district located in the city, it would be a representation of other subdistricts be interested researchers to discuss it. The purposed of this research is to analyze the performance of Blora District organizational in achieving their objectives, accordimg to the vision and mission of the organization. To see the performance of the organization, researchers viewed from various aspects, such as productivity, responsiveness, quality of service, cooperation, use of resources and timeliness. The second objective was to describe the factors inhibiting the Blora District of organizational performance. This research used qualitative descriptive study that refers to the concept of performance indicators and the condition of the locus recently. Based on the results, it can be explained that the performance of the organization has been run well. Such as the responsiveness indicators, quality of service, cooperation and timeliness. But, there’s a problem with the human resources and infrastructure. Therefore, the researchers gave suggestions to increase the competence of human resources. The organization have to optimizing existing facilities and infrastructure to support the activities and increase budget allocations and adjust according to budget targets.

UPAYA PEMERINTAH DAERAH DALAM PEMBERDAYAAN USAHA MIKRO, KECIL DAN MENENGAH (UMKM) SENTRA INDUSTRI KONVEKSI DAN BORDIR DI DESA PADURENAN, KECAMATAN GEBOG, KABUPATEN KUDUS Definta Aliffiana; Nina Widowati
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Efforts to accelerate economic development is one of the government's strategy in empowering the community to reduce unemployment rate, one of them is Micro, Small and Medium Enterprises (UMKM), because UMKM is one of the booster for growth and economic development that has contribution in creating manpower and a source of income for the community. The existence of UMKMs not only increase income, but also in the framework of equitable income for the community. This is because of the UMKM sector can involve many people with various businesses. The role of government is needed in the effort of empowerment. The purpose of this research is to know and analyze the condition of empowerment of UMKM Convection and Embroidery Center in Padurenan Village, Gebog Sub-district, Kudus Regency. The research method used in this research is descriptive qualitative. The results showed that the efforts of local government represented by the Office of Industry, Cooperatives and UKM Kudus District in empowerment has been successful, but not maximal, because of some indicators of success of empowerment can not be given by the government, that is about providing aid funds as capital business for conventional and basket UMKM business actors. Recommendation based on this research is Local Government help to find fund aid to other private parties that exist in Kudus Regency or outside Kudus District.

KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Septiana Septiana; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kualitas pelayanan merupakan salah satu ukuran untuk menilai pelayanan publik. Puskesmas Rowosari merupakan unit pelaksana tingkat pertama dalam memberikan pelayanan kesehatan di wilayah kerjanya. Tujuan dari penelitian ini untuk menilai sejauh mana kualitas pelayanan kesehatan di Puskesms Rowosari serta untuk mengidentifikasi dimensi yang menghambat dan mendukung kualitas pelayanan kesehatan di Puskesmas Rowosari dengan menggunakan dimensi Tangibles, Reliability, Responsivess, Assurance dan Emphaty. Metode yang digunakan adalah kualitatif deskriptif. Hasil penelitian menunjukkan bahwa secara umum Puskesmas Rowosari telah memberikan pelayanan kesehatan yang baik kepada masyarakatnya, meskipun dalam memberikan pelayanan masih ada dimensi yang belum berjalan optimal, yaitu dimensi tangibles dan dimensi reliability.

KINERJA PEGAWAI DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA KOTA PEKALONGAN Indrawan Pramiyudha; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

According to government regulation no. 32 2004 concerning regional governance that the autonomy to the region intended to increase its efficiency and the efficiency of local government , the education office of youth and sports is one of government agencies has a high position as an element implementing in DINDIKPORA. DINDIKPORA have main task to take part of domestic affairs in education , youth and sports , and implement regional decentralization and deconcentration duty in education , youth and sports . The purpose of the research is to identify and analyze the performance, motivation and discipline against the performance of employees and to know the relationship between motivation and discipline with DINDIKPORA of Pekalongan. This research is using quantitative design research with respondents of the employees DINDIKPORA, The process begins with determine the samples from all employees DINDIKPORA of pekalongan .Using a questionnaire to obtained answers for each variable. The results of the study between the correlation of motivation and discipline of the performance of employees DINDIKPORA of pekalongan by using formulas Pearson Correlation there is a correlation between motivation and discipline with the performance of employees. According to the results of the correlation of Pearson, there is a significant correlation between motivation and discipline with the employee performance. The increase in the need to improve the employee performance.

Co-Authors -, Maesaroh ., Maesaroh Abi Hardhiyan Pratama, Abi Hardhiyan Adika Kusuma Adithya Adam Permana Afielia Firdaust, Pinkan Aidah, Naila Ayu Aloysius Rengga Amalia Purnomo, Rizqa Amini Amini Anggraini, Pramita Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Aprillia, Shinta Ari Subowo Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Artha Cipta Pratama Arya Gustantya, Belvada Asilya, Sella Rizky Asri Sekar Septanti Barus, Dena Arianti Br Bella, Tiara Khairina Briliani, Rengganis Elok Deevaa Andri Putra S Definta Aliffiana Desta Trianggoro Dimas Anugrah Dwi Saputra Dina Locita Praniti Disayna Azzahra Yuniaz, Arla Dwi Juliani, Astika Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Endang Larasati Endang Lestari Enggareti, Viskarani Bertys Erlina Widian Sari, Erlina Widian Farizqi Pramadianto Grace Olivia Simangunsong Hani Setiowati Hanna Fitria Masyitoh Hartuti Purnaweni Hasan Mustofa Amirudin, Hasan Mustofa Herbasuki Nurcahyanto Hesti Lestari Ida Hayu D Ida Hayu Dwimawanti Ikha Nathalia Puspitasari Indrawan Pramiyudha Intan Andriani Irkham Nugroho Putro Islamiyati, Dian Nur Jayanti Nigiana P.P, Jayanti Khairunnisa, Hana Khoiriyah Sari Pertiwi KURNIA PUTRI, FARLINDA Kusuma Ningrum, Renita Wahyu Laksmi Wahyu Kurniasih Larasati, Hanandha Leo Cundha Pramudya Lestari, Sinta Denna Lolitasari, Aliza Maesaroh Maesaroh Margaretha Suryaningsih Mavita Anarizka Mirsa Octavia Wardayani Moch. Mustam Mona Agisa Widia Gutama Monica, Dhea Apta Muhammad Rio Dewantoro Murni Septiyanti Mu’allimah, Mu’allimah Nilam Adini Rakhma Ningmas Pertiwi, Seli Nurayuni, Indah Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Pria Bintang Aditama Prio Dwi Wibowo Putri Eryani, Desy Rachma, Ika Nur Rahayu Ningtyas Rahmawati, Nestiar Novika Ratri Januar, Dhiya Retno Novita Sari Retno Widowati Rifka Resi Pawestri, Rifka Resi Rihandoyo Rihandoyo Rina Herawati, Augustin Rio Sijabat, Rio Riska Febriastuti Riyan Rahayu Pratiwi Rizki Dwiarti Ratna Pratiwi Roni Budi Utomo Safitri, Aprilia Dewi Salsabila, Srinata Sastika Candra Paramashantaty Septiana Septiana Siregar, Mery Apriana Sofi Munfaati Solekhah, Nur Sri Suwitri Sundarso Sundarso Supriyanto Supriyanto Susi Sulandari Syarifatus Sa’diyah, Ismi Syaroh, Dwi Mai Tasya Amanda, Rachel Zahwa Thomas Denny Kristiandi, Thomas Denny Tri Wijaya Kusuma Veronica Quillitta Harianja, Veronica Quillitta Wahyu Hidayat Wahyu Pradana A., Wahyu Pradana Wahyu Wulandari, Aprilia Widia Sari Dewi, Widia Sari Widyaka Satriayudha Pradana Wildan Ardiansyah Yahya Rikaro Utomo, Yahya Rikaro Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zhafif Henvianto, Muhammad

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