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All Journal JAM Jurnal Momentum TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Ilmiah Kursor JOIV : International Journal on Informatics Visualization Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Teknologi Bahan dan Barang Teknik Community Development Journal: Jurnal Pengabdian Masyarakat Tematik : Jurnal Teknologi Informasi Komunikasi Journal of Applied Computer Science and Technology (JACOST) Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Prosiding Seminar Nasional Universitas Serambi Mekkah Jurnal Abdimas: Pengabdian dan Pengembangan Masyarakat Proceeding Applied Business and Engineering Conference Journal of Systems Engineering and Information Technology Journal of Applied Community Engagement (JACE) International Journal of Advanced Science Computing and Engineering Jurnal Pengabdian Masyarakat Tekno
Yuhefizar Yuhefizar
Politeknik Negeri Padang
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Journal : JOIV : International Journal on Informatics Visualization

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The E-govqual and Importance Performance Analysis (IPA) Models Analysis: Review a Web Service Quality of E-government Y. Yuhefizar; Devi Utami; Josephine Sudiman
JOIV : International Journal on Informatics Visualization Vol 8, No 2 (2024)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.8.2.1196

Abstract

The e-government web portal serves as a crucial platform for providing information that can be easily and universally accessed. This serves as an intermediary between the municipal administration and the community, ultimately resulting in improved and streamlined public services. Several variables, including age and proficiency in using the integrated system, provide insights on how to gauge user satisfaction levels of the information system and its current users. The e-govqual and Importance Performance Analysis (IPA) models are accurate indicators of user satisfaction. This article seeks to understand the perception of users of the e-government web portal of the municipal Tanah Datar municipality. It aims to compare the servqual and the IPA model to determine the most suitable method for assessing public perceptions and identifying priority attributes to improve service quality. These two approaches share the same objective, but employ different methodologies. The user's perception of performance is designated as the independent variable (X) using a quantitative approach, while service quality expectations are designated as the dependent variable (Y). This is achieved by combining the Likert scale with five dimensions. This study uses questionnaires to gather data from 275 participants and uses two models, E-govqual and Importance Performance Analysis (IPA), to assess user satisfaction. The findings indicate that it is crucial for the government to respond quickly to user issues, provide feedback on user input, and regularly update the material on the Web portal.
Co-Authors - Andrizal -, Nasrullah - Afifah Afifah, Afifah Ahmad Habin Sagala Albar Albar Alde Alanda, Alde Amelia Yolanda - Amy Fontanella Anda Dwiharyadi Andi Syukri Andiko Putro Suryotomo Andre Febrian Kasmar Andrew Andrew Andrew Kurniawan Vadreas Anggara Nasution Anggy Anggy Ariadi Hazmi Arianto Arianto Arief Goeritno Arif Rizki Marsa Asrul Huda Budi Santosa Budi Santosa Budi Sunaryo, Budi Deddy Prayama Dedi Mardianto Deni Satria Devi Utami Dwi Nur Hayati Erick Fernando Ervan Asri Fadhil Muhamad Fanni Sukma Fibriyanti Figo Figo Fitri Adona Fras Setia Rahman Hamdi, Khairil Haris Haris Heri Sanjani Hidra Amnur Hidra Amnur I Ketut Eddy P Ikhsan Yusda Prima Putra Imam Gunawan Indri Rahmayuni Ismael Ismail Ismail Josephine Sudiman Josephine Sudiman Jullend Gatc Khairil Hamdi Khairil Hamdi Liansyahmora Nasution Lifwarda Lifwarda Lilimiwirdi Lilimiwirdi Luthfiani, Fatma M. Anif Madona, Putri Mesran Mesran Mochamad Hariadi Muchammad Takdir Sholehati Muhammad Rusydi H. Muhathir Muhathir Mukhlis Mukhlis Mursyidul Haq Nasution, Muhammad Ibrahim Novadilastri Prasetyo, Basuki Hari Raemon Syaljumairi Rahmat Hidayat Rahmi Syafriyeti Rasyidah Rasyidah, - Razitul Ikhlas Rino Sukma Rita Afyenni Rivanol Chadri Rizqul Fauzy Roberto Firman Ronal Watrianthos Roni Putra Roni Putra Roni Putra Ruzita Sumiati Saifullah, Shoffan Saputro, Ari Siswanto, Siswanto Sumema, Sumema Sunaryo, Budi Syaljumairi, Raemon Teten Dwi Rahmi Kiflinda Tri Lestari Ulfa Asmi Variyetmi Wira Witri Handayani Yefriadi Yefriadi Yenida Yenida Yoyon K Suprapto Yoyon K. Suprapto Yul Antonisfia Zulharbi Zulka Hendri Zulyanda, Yogi