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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Tecnoscienza Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) International journal of education and learning Indonesian Journal of Science, Technology, and Humanities
Andi Reza` Perdanakusuma
Fakultas Ilmu Komputer , Universitas Brawijaya
Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Evaluasi Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 5 Domain DSS (Deliver, Service, Support) (Studi Kasus : PT. PLN (Persero) Kantor Pusat) A. Fahmi Baharuddin; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Company sets an effective Information Technology Management in accordance with Ministerial Regulation of State-Owned Enterprises (SOEs) of 01/2011 Article 30 Section (1) and in reference to Ministerial Regulation of SOEs of 02/2013 Article 3 Section (1) and Section (5) in using and developing information technology to aim the objectives of the company. PT. PLN has an obligation to apply Good Corporate Governance, as mandated in Ministerial Regulation of SOEs of Per-01/MBU/2011 on application of Good Corporate Governance in SOEs. In conducting the business activities, PT. PLN requires the support of information technology operated in the form of software and hardware connected through data communication system of the company. With regards to information technology in PT. PLN, there are numbers of obstacles such as ineffective accident management on IT operational service which affecting the business activities. Based on the finding mentioned, an evaluation of information technology management of PT. PLN is required. This research uses COBIT 5 Domain Framework DSS (Deliver, Service, Support), to understand capability level and gap on information technology management of PT. PLN Head Office. The result of subdomain process of DSS01, DSS02, DSS03, DSS04, DSS05, DSS06 shows that capability level is on level 2, with gap value of 1 on DSS02, DSS05, DSS06 and no gap on DSS03, DSS04. In order to reach the expected target level, the recommendation are to increase supervision and documentation of work product and generic work product that are pertained to accident handling and accident management.
Evaluasi Teknologi Informasi menggunakan COBIT 5 Fokus Proses DSS02, DSS03, dan DSS04 (Studi Kasus: PT. Garam (Persero)) Melisa Widya Astuti; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Garam (Persero) is a company that operates as a production agent for the construction of Salt and is approved by the National Salt in Indonesia, and is always working to realize food in the salt field. So, to help the business process activities carried out by PT. Garam (Persero) applies ERP system services. In implementing ERP system services, there are obstacles such as incidents and problems that affect PT. Garam (Persero). With the constraints that occur it is necessary to evaluate information technology using the COBIT 5 framework for this research and the chosen DSS (Delivery, Service and Support) subdomain focus is DSS02: Manage Service Requests and Incidents, DSS03: Manage Problems and DSS04: Manage Continuity. The study was conducted aiming to determine the current capability level and GAP. The results showed the capability level obtained from the subdomain process DSS02, DSS03, and DSS04 was 1 and in all subdomain processes the GAP value was 1. In order for the company to reach the desired target level, recommendations were given for completing the documentation of the work product output document, making procedures more detailed and detailed information regarding handling requests and problem incidents.
Analisis dan Perbaikan Usability pada Antarmuka Pengguna Aplikasi Mobile PDAM Surya Sembada Kota Surabaya dengan menggunakan Metode Usability Testing Tistya Putri Karima; Hanifah Muslimah Az-Zahra; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

One of the objectives of the PDAM Surya Sembada mobile application is to facilitating public in accessing PDAM Surabaya services. However, in reality there are still many users who complained about the ease when accessing various service features in the application. From the findings in PlayStore, it founds any reviews about the navigation of application was not good, and users cant get any successes notifications when the they took an action, which caused the difficulties and confused. These difficulties affect the usability of the application. Testing the usability of an user interface is important to do. The goal is to finding problems taht related to usability, and to measure the extent of the ease of application. There are two stages for testing the usability of PDAM Surya Sembada Surabaya user interface . The first stage aims to digging the usability problems and the solutions which to be used as material for design improvement recommendations. The second stage aims to assess the level of usability of the user interface after making improvements, so the results can be compared with the previous value. After doing the improvements, the usability value of the application interface for Low Digital Skills respondents increased to 64.7825% from the previous value of 20.095%. Meanwhile, for Tech Savvy respondents the usability value also increased to 64.7825% from the previous value of 29.2925%.
Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas III Sampit) Frydo Tio Fernando; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Harbormasster's and Port Authority Office Class III Sampit is an agencys has the main task of carry out superfisions and laws enforcements fields of safety and security of sailing. Inside The Harbormaster's Office and Port Authority Office Class III Sampit, there is a sailing safety section that has a business process of ship arriving permit, ship moving permit, loading and unloading permit and sailing approval. When running a business process it is found that business processes are less effective and efficient such as lack of information given to the applicant related to the submission, repeated processes occur, bookkeeping and filing are still manually so that it can cause other problems. With the emergence of these problems, the need for evalluations ands improvemenst of busines proces in order to overcome thesse probllems. The method used in analyzing root causes is the Failure Mode and Effect Analysis and Five Whys Analys methods. To do the modeling used the Business Process Modeling and Notation method, and the Busines Proces Improvements methods to improved busines procesess. After that a simulations of the curent busines process (as-is) and recommendatiion (to-be) is to find out how much time is gained. In the business process simulation report the ship arrived an increase in time by 66.21%. The increase was due to an improvement in the activities and utilization of information systems in carrying out business processes recommendations.
Evaluasi Usability Pada Website Malangmenyapa.malangkota.go.id Dinas Kebudayaan dan Pariwisata Kota Malang Menggunakan Metode Usability Testing Muhammad Faishal Erwin; Niken Hendrakusma Wardani; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The purpose of this study was to determine the usability problems of malangmenyapa.malangkota.go.id in the Culture and Tourism Office of Malang City using the usability testing method and provide recommendations for improvements in the form of Prototype. The method used in this study is the usability testing and interview methods to conduct problem excavation on the Malang Menyapa website and to measure the usability level of malangmenyapa.malangkota.go.id using task scenario and questionnaire. Task scenario testing and interviews were conducted with 5 participants and filling out questionnaires was carried out by 20 respondents consisting of new users and old users from the website malangmenyapa.malangkota.go.id. The results of this study found 4 problems, namely the appearance that is still messy, there is no fast search feature, some features of social media links are not active, and the event list display is too much to load on one page. The results of the initial usability test level include the user convenience level of 74 percent, the user speed level of 0.04 goals / sec, the user error rate of 0.084, and the user satisfaction level of 63.5. After repairs on the appearance of the website, the results of usability levels at the user's convenience level increased to 98 percent, the user speed level increased to 0.10 goals / sec, the user error rate decreased to 0.010 and the user satisfaction level was 81.1
Evaluasi Tingkat Kapabilitas Manajemen Permintaan dan Insiden Layanan (DSS02) Pada Badan Kepegawaian Daerah Kabupaten Lumajang Menggunakan Framework COBIT 5 Achmad Andriansyah; Andi Reza Perdanakusuma; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 12 (2019): Desember 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Regional Personnel Agency (BKD) of Lumajang Regency as a government agency that an important role in the management of district civil servants, has several information technologies that support the services owned. As an organization that follows the development of information technology, it takes a management of information technology services to overcome the challenges of emerging threats and new risks that are likely to occur due to an IT incident (Daft & Marcic, 2006). Managers should be able to cope with IT incidents effectively and efficiently so as not to cause harm to the organization as IT decreases reputation. Given the importance of a management service and the role of managers as parties planning, organizing, leading, and controlling the resources of the Organization, the authors initiative to evaluate the implementation of the Service management in the institution of BKD Lumajang District uses the COBIT 5 framework on the DSS02 process (Request Management and service incident) because COBIT 5 is created by ISACA which is an organization that provides knowledge, certification, community and education on organizational Governance and IT management with regard to risk and IT compliance. The capability level result of the evaluation is at level 0 with a percentage of 41.5%. While the target capability level, which is Level 1 so there is a gap 1 level. The recommendation of improvement provided consists of 23 recommendations mapped to the roadmap with a span of 5 years.
Analisa Manajemen Risiko pada Sistem Informasi Tata Naskah Dinas Elektronik dengan Kerangka Kerja NIST 800-30 pada Dinas Komunikasi dan Informatika Provinsi Jawa Timur Bavian Adi Nugraha; Andi Reza Perdanakusuma; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 1 (2020): Januari 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The risk on Deloitte's books is described as a potential loss caused by one or more events that may affect the achievement of a company's objectives. In the Department of Communication and Informatics East Java (Diskominfo), risk management has been applied to the infrastructure of data center, but has never done risk management on any system information in the Diskominfo Java province East. One of the information system in the Diskominfo is TNDE (Electronic service manuscript), this information system is used to facilitate the delivery of letters to the office in the province of East Java, including warrant, letter of duty, etc. On the SPBE framework, in the service domain mentioned that on, the electronic-based administration services that should be evaluated is office script services, this proves that TNDE service is a service that must be supported by Technology and can support office script in East Java government. The study uses NIST 800-30 specifically designed for qualitative data types and can identify, evaluate and manage IT risks in the overall system. The result of this study is that, from 15 threats found 1 medium threat and 14 low threats, and after analysis with risk appetite method, found 12 threats that can be accepted and 3 threats that are can't be accepted
Evaluasi Usability Aplikasi Road Transport And Traffic Information Center (RTTIC) Kota Malang Dengan Menggunakan Metode Usability Testing Agung Rizqi Maulana; Satrio Hadi Wijoyo; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 1 (2020): Januari 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Malang City Transportation Department in 2016 launched the RTTIC Kota Malang mobile application. RTTIC Kota Malang can help users to get the latest traffic situation information, also information about locations, telephone numbers, and important activities in Malang City. The application has been downloaded 10 thousand times by users in Google Playstore and has a rating of 2.9 from a 5 star scale. According to the users, there are several problems with the application, including screen orientation that reduces user comfort, the application's home page does not display the available menus, and the CCTV icon on Peta CCTV menu resembles another icon. Based on the problems found, usability evaluation needs to be done to assess the level of application usability. Usability testing is used as an evaluation method that includes 9 participants for application testing. The test is carried out four times, twice the task scenario test on the application and twice the task scenario test on the improvement recommendation. Two tests were conducted with the aim of comparing usability values ​​between applications with improvement recommendations. Task scenario testing on the application and improvement recommendations are done twice each to assess aspects of usability that require testing more than once. The findings of problems after conducting a post-test interview will be the basis for making improvement recommendations. Improvement recommendations are tested again like testing the application in the first time, and then the usability values ​​are compared. The increase in usability value obtained from the improvement recommendation is 10.06%.
Analisis Maturitas Tata Kelola Aset Teknologi Informasi di Perusahaan Xyz Menggunakan Cobit 5 Proses BAI09 Manage Assets Muhammad Hanivan Titunanda; Andi Reza Perdanakusuma; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 2 (2020): Februari 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Evaluation of maturity level is needed in the management of information technology assets owned by Perusahaan XYZ to make the management of information technology assets better. Thus, the performance of Perusahaan XYZ as a bank corporation can be improved. This research uses the COBIT 5 framework. The purpose of this research is to identify the extent to which Perusahaan XYZ has managed its assets and optimizes the cost of IT assets. Data retrieval in this study is by questionnaire, observation and interviews used to support observational data. COBIT 5 is used as a reference for evaluating the process of managing information technology assets. The results of Perusahaan XYZ maturity level assessment through the BAI09 (Manage Assets) process domain found that the maturity level is at level 1 with a L or Largely achieved rating with a percentage of 72.1% where the implemented process has succeeded in achieving its process objectives. Which means the maturity level of information technology asset management in Perusahaan XYZ is at level 1 (Performed process). There is a gap between targeted level and the current level which consist of 1 point. Recommendations for improvement are given so that the process can reach the targeted maturity level which is level 2 (Managed Process).
Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan dan Loyalitas Pengguna MyTelkomsel Dengan Menggunakan Model E-Service Quality dan E-Recovery Service Quality (Studi Kasus : Pengguna Aplikasi MyTelkomsel Malang) Fauzan Adi Laksono; Satrio Hadi Wijoyo; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 2 (2020): Februari 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

MyTelkomsel is a self service application launched by Telkomsel that is useful for facilitating its customers. However, MyTelkomsel still gets complaints from users. These complaints are found in the Playstore review column and could be a failure of the login process, a failure of transaction process, and customer dissatisfaction about online customer service. This study aims to determine what factors in the service quality of MyTelkomsel that can affect customer satisfaction and user loyalty of MyTelkomsel in Malang. The models used in this study are E-Service Quality and E-Recovery Service Quality. This study used a sample of 102 respondents that used MyTelkomsel application and are domiciled in Malang. The sampling technique used in this study was purposive sampling. Data was collected by distributing questionnaires directly to respondents in the Grapari Telkomsel Malang office. Data analysis used in this study are multiple linear regression and simple linear regression models. From this research, it was found that the efficiency and privacy variables had a significant effect partially on customer satisfaction and customer satisfaction had a significant effect partially on user loyalty.
Co-Authors 'Aini, Jihan Qurrotul A. Fahmi Baharuddin Abdurrahim, Muhammad Imaduddien Abid Bagus Kurniawan Achmad Andriansyah Achmad Muchsinul Huda Malik Jamil Ade Pratama Ade Renata Aditya Rachmadi Admaja Dwi Herlambang Afifah Pratiwi Reza Ayu Widiarti Agung Rizqi Maulana Ahmad Afif Supianto Ailsa Nabila Irvhan Aisha Edna Alicia Sanyoto Aisya Rizki Hasnanursanti Aldila Amalia Saufika Alfa Nur Fitriana Islami Alifdaffa Nurfahmi Dekatama Ami Fajar Hikmah Amru Nizar Maqdum Ananda Apriliah Sari Andre Firza Setyananda Anindhita Firdani Annisa Julia Santoso ari kusyanti Arinda Dewi Listikowati Arya Saputra Ayu Made Krisna Dewi Ayunda Della Ariesta Ayuningtyas Ayuningtyas Bambang Pramudhita Budhiman Bavian Adi Nugraha Bernardus Alexander Habeahan Buce Trias Hanggara Cahyati, Nur Aini Carellia An-nisa Monik Carlo Julio Caesarrieva Christie Viviah Chandra Dandy Eko Purwanto Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Delfitri Nanda Irawan Della Eko Damayanti Desy Miladiana Devin Prayogo Devita Widyasari Dhuha Rizky Ramadhan Diah Priharsari Dian Ayu Permatasari Dika Esa Pramudya Dilla Kusumaningrum Dimounitif Nelaspaba Dio Wisnu Hamjono Djoko Pramono Dwi Rahmawati Dzakiyyah Salma Wachid Edo Rizky Pratama Erlan Erlangga Fadillah Dwi Wicaksana Fadzri Ahdi Anshori Farhan Hisbullah A'isyi Basuki Fauzan Adi Laksono Febiko Ramadina Febrina Putri Laksamana Fikri Nur Hammam Firza Zukhriadna Afriliandra Frydo Tio Fernando Gilang Pradana Hana Shofiyah Hana Talitha Iddo Driantami Hanifah Muslimah Az-Zahra Hanum Dwi Rosidi I Komang Pranadita Kusuma Jaya Ilham Febi Muzacki Ilham Maulana Ubaidillah Inggit Setyo Rini Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Irdiaga Isnainrajab Irfan Aufa Ramadya Irfanda Mahardhika Hidayat Kusumawardhana Ismiarta Aknuranda Ivan Arrilya Eka Trexano Izza Isma Jesy Thesalonica Mononimbar Joshua Soejanto Khansa Nabila Ulayya Khusnatul Mukaromah Larasati Budi Sinarahwulan Lintang Dila Mutiara Putri Mashuda Bahtiar Mega Noviany Melisa Widya Astuti Millenia Silvianthie Mochamad Candra Saputra Mochamad Chandra Saputra Mohammad Dhani Alfian Mokhammad Pungky Fadhli Muhammad Faishal Erwin Muhammad Fariz Arizali Effendi Muhammad Fariz Arizali Effendi Muhammad Hanivan Titunanda Muhammad Redo Muqorrobin Ghulam Muhammad Nadya Mardiana Rahmania Nahdhiyah Alimah Yumna Nanang Yudi Setiawan Nanda Fiesta Farada Narayana Demafaris Pradana Natasya Ekaputri Niken Hendrakusma Wardani Nizham Media Raziqi Noval Ageng Siswanto Nungki Dwi Prastanti Nur Aini Cahyati Nur Shafiya Nabilah Salam Prakoso Adi Bagaskara Putri Sari Yasmi Putu Ananta Yoga Manik Mas Rafly Ardiansyah Ikhsantyo Rahadian Fitra Syakura Raka Rachmanda Putra Rama Arief Permana Retno Indah Rochmawati Retno Indah Rokhmawati Rika Priyanti Manik Riswan Septriayadi Sianturi Riswan Septriayadi Sianturi Rizky Nur Rochman Rusjda Widya Rahmani Satrio Hadi Wijoyo Satrio Hadi Wijoyo Sihombing Nella Sarah Berlianna Sri Wulandari Ningrum Steven Felix Octo Pasaribu SUPRAPTO Supraptoa Supraptoa Syahri Awan Purnomo Tasya Junita Maulani Tistya Putri Karima Tito Akbar Bagaskara Troy Kornelius Daniel Ulfatisa Cahyani Ulya Nuzulir Rohmah Via Aprilia Prabawati Wibiansya Analis Febrianto Widhi Hayuhardhika Nugraha Putra Widhy Hayuhardhika Nugraha Putra Windi Prasetyo Wiryawan Yurih Kaloko Yoga Murdianto Yudhistira Kurniawan Sutiknyo Yushinta Prassanty Antoroputri Yusi Tyroni Mursityo Yusuf Reyhan Aditiawan Zahra Aulia Rahmadianti Zainuri Mahmud