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All Journal Unnes Journal of Sport Sciences Literasi: Jurnal Ilmiah Pendidikan Bahasa, Sastra Indonesia dan Daerah Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Abdimas Toddopuli: Jurnal Pengabdian Pada Masyarakat Budimas : Jurnal Pengabdian Masyarakat RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Journal of Applied Computer Science and Technology (JACOST) Intan Husada : Jurnal Ilmiah Keperawatan Jurnal Mahasiswa Sistem Informasi (JMSI) Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Jurnal Teknik Informatika Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Jurnal Sistem Informasi Dan E-Bisnis INTAN Jurnal Penelitian Tambang JURNAL ILMIAH INFOKOM International Journal of Asian Business and Management (IJABM) Jurnal Ilmiah Dan Karya Mahasiswa JPNM : Jurnal Pustaka Nusantara Multidisiplin Gudang Jurnal Multidisiplin Ilmu Jurnal Yudistira Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Intelek Dan Cendikiawan Nusantara Prosiding Seminar Nasional Pengabdian kepada Masyarakat (SINAPMAS) International Journal of Social Science and Humanity Jurnal Riset Multidisiplin Edukasi INOVTEK Polbeng - Seri Informatika
Arif Setiawan
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : INOVTEK Polbeng - Seri Informatika

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Design and Development of a Make-Up Service Portal in Kudus Regency Using the Customer Satisfaction Index Method Umi Wahidasiana; Eko Darmanto; Arif Setiawan
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 3 (2025): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/zga6c449

Abstract

Cosmetology services play an important role in enhancing an individual's self-confidence. In Kudus Regency, many makeup service providers still rely on manual ordering methods, which are prone to recording errors, limited information on service availability, and miscommunication between customers and service providers. This condition hampers operational efficiency and reduces the level of customer satisfaction. This research aims to develop a digital-based make-up service portal to improve service quality and customer satisfaction, which consists of the stages of needs analysis, system design, implementation, testing and maintenance The research method used is qualitative research; data is collected through in-depth interviews with customers, which consists of the stages of needs analysis, system design, implementation, testing, and maintenance. The system developed has main features such as online ordering and service catalogues, as well as CSI-based customer satisfaction evaluations that measure aspects of price, service quality, and user experience. Evaluation using the CSI method shows a customer satisfaction level of 88% with 300 respondents, which indicates that this system is effective in improving user experience and operational efficiency of service providers. In conclusion, the development of this digital-based make-up service portal has succeeded in increasing customer satisfaction and the competitiveness of make-up service providers in Kudus Regency. Further development recommendations are integration with digital payment systems and the use of artificial intelligence technology for more personalized service recommendations.  
Co-Authors Adelia Yunita Setiyadi Adhita Arif Setyawan Adinda Bintang Oktavia Afzal Khan Agung Hadi Saputro Ahmad Alif Candra Selamet Ahsanul In’am Aldri Frinaldi Alfiyani, Lina Amanda Nur Alidya Yahya Amelia Vega Utomo Ananda Putri Risang Ayu Anindita Hasniati Rahmah Apridiansyah, Yovi Arben, Ali Arina Fawaida Ariq Raihan Hermanto Asep Purwo Yudi Utomo Asmirati Yakob Asti Devi Mutiara Khoirun Nisa Avin Nuzula Fitranti Bernadin Dwi M Cindi Aprilia Danar Rista Saputra Daniel Situmeang Dewi Masitoh Dhila Resky Effenti Diana Laily Fithri Dyah Prabaningrum Eko Darmanto Endriatna Adellia Wiby Eny Pemilu Kusparlina Eraskaita Ginting Fadina Salwa Aulia Putri Fajar Nugraha Faridhatun Nafi’ah Fitriana Gigit Mujianto Hadi Hadi Henandra, Dias Henandra Eka Putra Herdiyanto Hermawan Hermawan Iftikhar Rizqullah Ipang Setiawan Ivando Zeldha Damara Jelibseda Karlinda Kejora Rizka Amanda Laili Fitriyani M. Rizaldi Maria Assumpta Wikantari Mesran, Mesran Muhammad Ady Nugroho MUHAMMAD ARIFIN Muhammad Farchan Muntaha Muhammad Rafif Rabbani Muhammad Rizki Arrohman Muhammad Tegar Juleo Wicaksana Muhammad Thoriq Akbar Muhammad Wifqi Aufal Maulana Najwa Hanindya Putri Najwa Lailatus Sa’diah Narendra Saputra Neila Mei Ika Suryani Nikmah Ayu Ramadhani Amir Nikmatul Khoiriyah Nugraha Widi Winata Nur Mahfuzah Saffawati Nur Robiatul Adawiyah Nur Saidah Nurul Fatimah Nurur Rosidah Nurwijayanti Pahrizal Pandoman, Agus Pramana, Doni Pratiwi Cahyaningtiyas Pratomo Setiaji R Rhoedy Setiawan ramadhani, Andika Nurfalah Ramadhani Rani Kurniasari Ras Tuti Analiah Rembrand Rengga Arga Deva Revanda Putri Rahmadani Ribut Wahyu Eriyanti Rika Santi Rina Aulia Rizqi Ardiansyah Rizqi Aufa Eka Prathama Rossi Galih Kesuma Rozali Toyib Rubianto Hadi Sari, Luthfiana Sinta Devi Rahmawati Sudjalil Suharyo Sumarya Supriyono Supriyono Syifa Amalia Tara Umi Nur Wakhidatun Tsirwatun Nisail Khasanah Umi Wahidasiana Wahyu Astri Hana Widya Kaharani Putri Wijaya, Ardi Wiwik Fitriyani Yudie Irawan