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Akuntabilitas Kinerja Pegawai Negeri Sipil pada Dinas Pengendalian Penduduk dan Keluarga Berencana di Kabupaten Minahasa Oley, Fanda; Kairupan, Sisca B.; Tarore, Steven V.
Jurnal Administro : Jurnal Kajian Kebijakan dan ilmu Administrasi Negara Vol. 7 No. 1 (2025): Jurnal Administro: Jurnal Kajian Kebijakan dan Ilmu Administrasi Negara
Publisher : LPPM Universitas Negeri Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53682/administro.v7i1.12076

Abstract

Penelitian ini bertujuan untuk menganalisis akuntabilitas kinerja Pegawai Negeri Sipil (PNS) pada Dinas Pengendalian Penduduk dan Keluarga Berencana Kabupaten Minahasa melalui empat sub fokus utama, yaitu kesesuaian dengan standar prosedur, indikator kinerja utama (IKU) pegawai, output dan outcome yang terukur, serta pemberian reward dan punishment. Metode penelitian adalah pendekatan kualitatif deskriptif denagn menggunakan teknik pengumpulan data observasi, wawancara dan dokumentasi kepada 8 orang informan penelitian. Teknik analisis data yang digunakan yaitu pengumpulan data, kondensasi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelaksanaan akuntabilitas kinerja masih menghadapi berbagai kendala, antara lain belum meratanya pelatihan dan sosialisasi SOP, ketidakkonsistenan dalam penerapan standar prosedur, lemahnya keterlibatan pegawai dalam penetapan IKU, serta kurangnya pemahaman terhadap indikator kinerja. Selain itu, ketidakjelasan indikator output dan outcome serta kurangnya panduan teknis menyebabkan kesulitan dalam mengukur keberhasilan kerja. Sementara itu, sistem reward dan punishment dinilai belum berjalan konsisten, transparan, dan adil.
Prosedur Pelayanan Pengurusan KTP Elektronik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Minahasa Christi Jovanca Madi; Jeane Elisabeth Langkai; Steven Tarore; Diza Ramadhani S
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3512

Abstract

The purpose of this study is to find out the service procedures for managing electronic KTPs at the Population and Civil Registration Office of Minahasa Regency which have not been maximized. The approach used in this research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. The data analysis used is data collection, data condensation, data presentation and conclusion. The results of this study indicate that judging from the KTP-Electronic service procedures at the Population and Civil Registration Office of Minahasa Regency, it can be seen from several indicators, namely, 1) Procedures for Submitting Applications, this indicator found that there are still obstacles to the lack of providing information regarding the flow of submissions and information regarding requirements. 2) Procedures for Handling The services provided by the agency are good enough where the employees in charge of providing services are careful enough in providing the existing services. 3) The method of delivering service results where in this indicator it is found that the delivery of results carried out is not in accordance with the existing SOP where there is still no certainty of the time given by the agency as a service provider, this is due to constraints on available facilities and infrastructure