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All Journal JURNAL KEPARIWISATAAN Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management Jurnal Multidisiplin West Science Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Commerce Management and Tourism Studies Jurnal Penelitian dan Pengabdian Masyarakat Review of Management, Accounting, and Business Studies Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Journal of Hotel Management
Sri Sadjuni, Ni Luh Gede
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Beban Kerja Terhadap kinerja Karyawan F& B Services Departement di Intercontinentan Bali Resort Thesa, Nila Lee; Kalpikawati, Ida Ayu; Sri Sadjuni, Ni Luh Gde
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v1i1.1514

Abstract

The intense competition in the hospitality industry demands high-quality service, with employee performance being a crucial factor influencing it. The purpose of this study is to determine the effect of workload on employee performance in the F&B service department at InterContinental Bali Resort. This research uses quantitative data and includes the entire population of 82 active employees as the sample. The analytical techniques used include validity tests, reliability tests, classical assumption tests, simple linear regression analysis, coefficient of determination tests, and t-tests. The results show that the workload variable has a positive and significant effect on employee performance, with a t-value (thitung) greater than the critical t-value (ttabel), specifically 9.721 > 1.664. The workload has a positive beta value of 0.676 on employee performance. Workload contributes to influencing employee performance by 54.2% in the moderate category, while the remaining 45.8% is influenced by other variables not examined in this study.
The Pengaruh Pelatihan terhadap Kinerja Karyawan Housekeeping di Sheraton Bali Kuta Resort Pradipta Adisastra, Nyoman Gandha; Diwyarthi, Ni Desak Made Santi; Sri Sadjuni, Ni Luh Gde
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to analyze the effect of training on employee performance in the Housekeeping Department at Sheraton Bali Kuta Resort. Through quantitative methods, this study uses simple linear regression analysis to test the effect of training variables on employee performance. Data was collected through questionnaires distributed to Housekeeping employees and analyzed using SPSS 16.0 software. The results showed that there is a significant influence between training and employee performance. This is indicated by the results of the t test, where the calculated t value of 4.992 is greater than the t table of 2.045, which indicates a real relationship between the two variables. In addition, the results of the determination analysis show that training contributes 46.2% to improving employee performance, while the remaining 53.8% is influenced by other variables not mentioned in this study. The conclusion of this study is that training has a significant influence on the performance of Housekeeping employees at Sheraton Bali Kuta Resort, but there are other variables that also play an important role in influencing employee performance. Therefore, hotel management is advised not only to focus on training, but also to pay attention to other factors that can improve overall employee performance.
The Work Environment Impact toward Employee Performance at PRL Hotel Ari Kusuma Dewi, Ni Made; Diwyarthi, Ni Desak Made Santi; Sri Sadjuni, Ni Luh Gde
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v1i1.1541

Abstract

A comfortable work environment, characterized by a company leadership that treats employees equally and colleagues who are supportive in assisting and interacting with each other, will result in a pleasant working atmosphere, leading to improved employee performance. A positive work environment can make a significant contribution to employee performance, while a negative work environment can have a detrimental impact on employee performance. This research was conducted at Hotel PRL with the aim of examining the influence of the work environment on employee performance at Hotel PRL. The population of this study involved all employees at Hotel PRL with a total of 582 individuals at the supervisor and staff levels. The sample for this study consisted of 85 respondents. The sampling technique used in this study was probability sampling with proportionate stratified random sampling due to the heterogeneous nature of the study population. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 24 statement items. The data analysis techniques employed in this study included simple linear analysis, t-tests, and determination coefficients processed using SPSS version 29 for Windows. The results of this study indicated that the work environment has a positive and significant effect of 79,8% on employee performance at Hotel PRL.
Pengaruh Pelatihan terhadap Kinerja Karyawan di DBS Hotel Saputra Wijaya, I Putu; Sri Sadjuni, Ni Luh Gde; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 10 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i10.2635

Abstract

Penurunan kinerja karyawan di DBS Hotel khususnya pada aspek kuantitas, kualitas, ketepatan waktu dan kemandirian menjadi latar belakang penelitian ini. Kinerja karyawan menjadi faktor penting dalam menunjang keberhasilan industri perhotelan, sehingga perlu ditingkatkan melalui pelatihan yang tepat dengan waktu berkala. Tujuan penelitian ini adalah untuk menganalisis pengaruh pelatihan terhadap kinerja karyawan di DBS Hotel. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis regresi linear sederhana. Populasi penelitian ini adalah karyawan yang berjumlah 55 orang dengan teknik sampling jenuh. Data yang diperoleh melalui penyebaran kuesioner dilanjutkan dengan uji validitas, reliabilitas serta asumsi klasik sebelum dilakukan analisis regresi. Hasil penelitian menunjukkan bahwa pelatihan memberikan pengaruh positif dan signifikan terhadap kinerja karyawan. Nilai hitung 9,099 > tabel 1,673 dengan signifikansi 0,000 < 0,05, sedangkan koefisien determinasi (R2) sebesar 0,61. Artinya pelatihan berkontribusi 61% terhadap kinerja karyawan, sementara 39% dapat dipengaruhi oleh faktor lain.
Dampak Kualitas Pelayanan pada Minat Beli Wedding Package di Hotel JBM Gangga Dwicaksana, Dewa Gede; Sri Sadjuni, Ni Luh Gde; Sri Sulistyawati, Ni Luh Ketut; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 10 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i10.2638

Abstract

Tingkat persaingan yang tinggi dalam industri jasa mendorong perusahaan untuk terus meningkatkan kualitas layanan mereka. Penelitian ini bertujuan untuk menguji pengaruh kualitas layanan terhadap niat beli konsumen pada paket pernikahan di Hotel JBM. Metode kuantitatif digunakan dengan sampel sebanyak 113 responden. Data dianalisis menggunakan regresi linier sederhana dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan adanya pengaruh positif dan signifikan kualitas layanan terhadap niat beli, dengan kontribusi sebesar 92,5% yang dikategorikan kuat. Hal ini membuktikan bahwa semakin tinggi kualitas layanan, semakin besar pula kemungkinan konsumen berniat membeli paket pernikahan di Hotel JBM.
PENGARUH KREATIVITAS DAN INOVASI TERHADAP KEUNGGULAN BERSAING (STUDI KASUS SALES WEDDING HOTEL INTERCONTINENTAL BALI RESORT) Saputra, I Gusti Ayu Agung Berlian; Sadjuni, Ni Luh Gde Sri; witarsana, I Gusti Agung Gede
JURNAL KEPARIWISATAAN Vol 23 No 2 (2024): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v23i2.1496

Abstract

  Changing customer demands have an impact on the company assessment given, requiring the application of creativity and innovation. Therefore, applying creativity and innovation is very important. The challenge felt by employees who work as wedding sales is that they must have the ability to design creative and innovative facilities and services in order to compete in competitor markets. This research was conducted at the InterContinental Bali Resort hotel. This research aims to determine the influence of creativity and innovation on competitive advantage. This research was analyzed using the Statistical Program for Social Science (SPSS). This type of research data is descriptive quantitative with data collection techniques using questionnaires. The population is consumers who have used InterContinental Bali Resort wedding services in the 2019-2024 period. The sample was 145 respondents. This research data analysis is a multiple linear regression analysis method. Then the statistical method used is the partial test (t) to test the effect partially and the simultaneous test (F) to test the effect simultaneously. The results of this research show that creativity and innovation partially and simultaneously have a positive and significant effect on the competitive advantage of wedding sales at the InterContinental Bali Resort hotel. The factors that influence the competitive advantage of InterContinental Bali Resort's wedding hotel sales show results with a coefficient of determination value of 62.8%. Overall the independent variables have a mutual relationship, while the remaining 37.2% is influenced by other variables that are not. included in this study.
THE INFLUENCE OF SOCIAL MEDIA INSTAGRAM ON ROOM PURCHASE DECISION AT FAIRFIELD BY MARRIOTT BALI LEGIAN Sari, Ni Made Asih Nirmala; Sadjuni, Ni Luh Gde Sri; Pratiwi, Kadek Andita Dwi
JURNAL BISNIS HOSPITALITI Vol 12 No 2 (2023): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v12i2.1218

Abstract

Fluctuations in occupancy rates is influenced by guests' purchasing decisions, one of factors can affect purchasing decisions is marketing, particularly via social media promotions. Instagram is  a key platform, trended for wide-reaching promotions, notably impacting room bookings. This study aims to analyze the impact of Instagram social media on room purchasing decisions at the Fairfield by Marriott Bali Legian.  The research employs a quantitative approach with a purposive sampling method with 100 surveyed guests who already stayed and followed the hotel on Instagram answered a 25-statement questionnaire. Data analysis is using SPSS for Windows Version 26. The research results indicate that Instagram social media (X) significantly influences room purchasing decisions (Y) at the Fairfield by Marriott Bali Legian, as evidenced by the significance value of 0.000 < 0.05 and a calculated tvalue > ttable of 10.027 > 1.984. The coefficient of determination analysis shows that Instagram social media has a moderate effect, accounting for 50.6% of the purchasing decisions, while the remaining 49.4% are influenced by other factors beyond the scope of this study. The overall value for the Instagram social media is 4.53, and for the purchasing decision, it's 4.54, both falling under the "very good" or "strongly agree" category.
Pendampingan Penguatan Minat dan Ketrampilan Masyarakat Desa Wisata dalam Era Industry 4.0 dan Society 5.0 Diwyarthi, Ni Desak Made Santi; Wiartha, Nyoman Gede Mas; Sadjuni, Ni Luh Gde Sri; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana; Pramana, I Dewa Putu Hendri; Pratama, I Wayan Adi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 2 (2024): May 2024
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v2i2.239

Abstract

The Community Service Activity by the Hospitality Management Program, Bali Tourism Polytechnic, took place on Saturday, May 27, 2023. This activity was conducted through training and hands-on practice for 25 MSME (Micro, Small, and Medium-sized Enterprises) owners in Cemagi Tourism Village. The Community Service Activity with the topic of Strengthening the Interests and Skills of Cemagi Tourism Village Residents has had a positive impact in preparing the community to participate in the era of Industry 4.0 and Society 5.0. The development of tourism and the skills of the local community are crucial for improving the well-being and economic potential in Cemagi Tourism Village. The selection of the topic to strengthen interests and skills as baristas was a wise choice, considering the growth of restaurants and accommodations in Badung Regency that require skilled workers in the coffee shop industry
Pengaruh Pelatihan Dan Motivasi Terhadap Produktivitas Kerja Karyawan Pada Departemen Front Office Di Mercure Bali Sanur Resort Sadjuni, Ni Luh Gde Sri; Andini, Ni Luh Made Putri; Jata, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1494

Abstract

This research was conducted at Mercure Bali Sanur Resort. This study aims to determine the effect of training and motivation on employee productivity in the Front Office department at Mercure Bali Sanur Resort, which is analyzed using SPSS. Respondents in this study were 35 people who were determined using saturated sample technique. Data collection was carried out by distributing questionnaires using a 5-point Likert Scale. The analysis techniques used are classical assumption test, multiple linear regresssion, t-test, F-test, and coefficient of determination. The result of this stuudy indicate that training partially has a positive and significant effect with tcount value of 2,394 > 2,037 and a t test significance value of 0,023 < 0,05. Motivation partially have a positive and significant effect with a tcount value of 2,212 > 2,037 and a t test significance value of 0,034 < 0,05. Training and Motivation simultaneously  have a significant effect on employee productivity at Mercure Bali Sanur Resort which can be proven ny Fcount value of 32,37 > 2,90 and a significance value of 0,000 < 0,05. Training and motivation contribute to employee productivity by 66,9% obtained through the coefficient of determination analysis, while the remaining 33,1% is the influence of other variables not examined in this study
Pengaruh Harga dan Promosi Terhadap Minat Beli Kamar di Hotel X Nusa Dua Anggita, Felicita Maya; Sri Sadjuni, Ni Luh Gde; Mas Wiartha, Nyoman Gede; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 3 No 12 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i12.1782

Abstract

Industri perhotelan terus mengalami perkembangan pesat, yang mendorong persaingan ketat antar hotel untuk menarik lebih banyak wisatawan. Dalam menghadapi persaingan ini, hotel perlu mengadopsi strategi efektif yang mampu meningkatkan minat beli calon tamu. Salah satu strategi yang kerap digunakan adalah penetapan harga dan promosi yang tepat. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh harga dan promosi terhadap minat beli kamar di Hotel X. Jenis penelitian ini adalah kuantitatif dengan menggunakan kuesioner sebagai teknik pengumpulan data. Populasi dalam penelitian ini melibatkan pengikut aktif media sosial Instagram Hotel X. Responden dalam penelitian ini sebanyak 100 orang dengan metode purposive sampling. Kuesioner akan disebarkan menggunakan google form dengan menggunakan skala likert 5 poin untuk mengukur 23 item pernyataan. Teknik analisis data yang digunakan adalah uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi dengan bantuan program SPSS for windows version 23. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh yang positif dan signifikan secara parsial maupun simultan antara harga dan promosi terhadap minat beli kamar di Hotel X. Harga dan promosi memberikan pengaruh sebesar 64,4% terhadap minat beli kamar, sedangkan sisanya sebesar 35,6% disebabkan oleh variabel lain yang tidak disebutkan dalam penelitian ini.
Co-Authors Abiyuda, I Gusti Agung Argadita Andini, Ni Luh Made Putri Anggita, Felicita Maya Ari Kusuma Dewi, Ni Made Ariska Widhiasih, Ni Putu Artawan, Putu Denny Budi Susanto Candra Purwaningsih, Ni Made Erlina Arisyandewi, Ni Kadek Gangga Dwicaksana, Dewa Gede I Gusti Agung Gede Witarsana I Nyoman Sukana Sabudi I Putu Satria Wirawan Ida Ayu Putu Nandana Krisyanti Jata, I Wayan Kalpikawati, Ida Ayu Loanata, Cahyo Mas Wiartha, Nyoman Gede Moh Agus Sutiarso Muhartoyo Muhartoyo Ni Made Suastini Ni Made Suastini, Ni Made Ni Nyoman Sukerti NI NYOMAN SUKERTI . Nirmala, Dian Septya pinaria, ni wayan chintia Pradipta Adisastra, Nyoman Gandha Pramana, I Dewa Putu Hendri Pratama, I Wayan Adi Pratiwi, Kadek Andita Dwi Sabudi, I Nyoman Sukana Santi Diwyarthi, Ni Desak Made Saputra Wijaya, I Putu Saputra, I Gusti Ayu Agung Berlian Sari, Ni Made Asih Nirmala Setiawan, Gede Dedi Sulistyawati, Ni Luh Ketut Sri Supada, Made Andi Thesa, Nila Lee Wardhani, Yanuaresti Kusuma Wiartha, Nyoman Gede Mas Winarsa, Ni Putu Bintang Pertiwi Witarsana, I Gusti Agung Gede