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Pengaruh Pelatihan terhadap Kinerja Karyawan di DBS Hotel Saputra Wijaya, I Putu; Sri Sadjuni, Ni Luh Gde; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 10 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i10.2635

Abstract

Penurunan kinerja karyawan di DBS Hotel khususnya pada aspek kuantitas, kualitas, ketepatan waktu dan kemandirian menjadi latar belakang penelitian ini. Kinerja karyawan menjadi faktor penting dalam menunjang keberhasilan industri perhotelan, sehingga perlu ditingkatkan melalui pelatihan yang tepat dengan waktu berkala. Tujuan penelitian ini adalah untuk menganalisis pengaruh pelatihan terhadap kinerja karyawan di DBS Hotel. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis regresi linear sederhana. Populasi penelitian ini adalah karyawan yang berjumlah 55 orang dengan teknik sampling jenuh. Data yang diperoleh melalui penyebaran kuesioner dilanjutkan dengan uji validitas, reliabilitas serta asumsi klasik sebelum dilakukan analisis regresi. Hasil penelitian menunjukkan bahwa pelatihan memberikan pengaruh positif dan signifikan terhadap kinerja karyawan. Nilai hitung 9,099 > tabel 1,673 dengan signifikansi 0,000 < 0,05, sedangkan koefisien determinasi (R2) sebesar 0,61. Artinya pelatihan berkontribusi 61% terhadap kinerja karyawan, sementara 39% dapat dipengaruhi oleh faktor lain.
Dampak Kualitas Pelayanan pada Minat Beli Wedding Package di Hotel JBM Gangga Dwicaksana, Dewa Gede; Sri Sadjuni, Ni Luh Gde; Sri Sulistyawati, Ni Luh Ketut; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 4 No 10 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i10.2638

Abstract

Tingkat persaingan yang tinggi dalam industri jasa mendorong perusahaan untuk terus meningkatkan kualitas layanan mereka. Penelitian ini bertujuan untuk menguji pengaruh kualitas layanan terhadap niat beli konsumen pada paket pernikahan di Hotel JBM. Metode kuantitatif digunakan dengan sampel sebanyak 113 responden. Data dianalisis menggunakan regresi linier sederhana dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan adanya pengaruh positif dan signifikan kualitas layanan terhadap niat beli, dengan kontribusi sebesar 92,5% yang dikategorikan kuat. Hal ini membuktikan bahwa semakin tinggi kualitas layanan, semakin besar pula kemungkinan konsumen berniat membeli paket pernikahan di Hotel JBM.
PENGARUH KREATIVITAS DAN INOVASI TERHADAP KEUNGGULAN BERSAING (STUDI KASUS SALES WEDDING HOTEL INTERCONTINENTAL BALI RESORT) Saputra, I Gusti Ayu Agung Berlian; Sadjuni, Ni Luh Gde Sri; witarsana, I Gusti Agung Gede
JURNAL KEPARIWISATAAN Vol 23 No 2 (2024): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v23i2.1496

Abstract

  Changing customer demands have an impact on the company assessment given, requiring the application of creativity and innovation. Therefore, applying creativity and innovation is very important. The challenge felt by employees who work as wedding sales is that they must have the ability to design creative and innovative facilities and services in order to compete in competitor markets. This research was conducted at the InterContinental Bali Resort hotel. This research aims to determine the influence of creativity and innovation on competitive advantage. This research was analyzed using the Statistical Program for Social Science (SPSS). This type of research data is descriptive quantitative with data collection techniques using questionnaires. The population is consumers who have used InterContinental Bali Resort wedding services in the 2019-2024 period. The sample was 145 respondents. This research data analysis is a multiple linear regression analysis method. Then the statistical method used is the partial test (t) to test the effect partially and the simultaneous test (F) to test the effect simultaneously. The results of this research show that creativity and innovation partially and simultaneously have a positive and significant effect on the competitive advantage of wedding sales at the InterContinental Bali Resort hotel. The factors that influence the competitive advantage of InterContinental Bali Resort's wedding hotel sales show results with a coefficient of determination value of 62.8%. Overall the independent variables have a mutual relationship, while the remaining 37.2% is influenced by other variables that are not. included in this study.
THE INFLUENCE OF SOCIAL MEDIA INSTAGRAM ON ROOM PURCHASE DECISION AT FAIRFIELD BY MARRIOTT BALI LEGIAN Sari, Ni Made Asih Nirmala; Sadjuni, Ni Luh Gde Sri; Pratiwi, Kadek Andita Dwi
JURNAL BISNIS HOSPITALITI Vol 12 No 2 (2023): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v12i2.1218

Abstract

Fluctuations in occupancy rates is influenced by guests' purchasing decisions, one of factors can affect purchasing decisions is marketing, particularly via social media promotions. Instagram is  a key platform, trended for wide-reaching promotions, notably impacting room bookings. This study aims to analyze the impact of Instagram social media on room purchasing decisions at the Fairfield by Marriott Bali Legian.  The research employs a quantitative approach with a purposive sampling method with 100 surveyed guests who already stayed and followed the hotel on Instagram answered a 25-statement questionnaire. Data analysis is using SPSS for Windows Version 26. The research results indicate that Instagram social media (X) significantly influences room purchasing decisions (Y) at the Fairfield by Marriott Bali Legian, as evidenced by the significance value of 0.000 < 0.05 and a calculated tvalue > ttable of 10.027 > 1.984. The coefficient of determination analysis shows that Instagram social media has a moderate effect, accounting for 50.6% of the purchasing decisions, while the remaining 49.4% are influenced by other factors beyond the scope of this study. The overall value for the Instagram social media is 4.53, and for the purchasing decision, it's 4.54, both falling under the "very good" or "strongly agree" category.
Pendampingan Penguatan Minat dan Ketrampilan Masyarakat Desa Wisata dalam Era Industry 4.0 dan Society 5.0 Diwyarthi, Ni Desak Made Santi; Wiartha, Nyoman Gede Mas; Sadjuni, Ni Luh Gde Sri; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana; Pramana, I Dewa Putu Hendri; Pratama, I Wayan Adi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 2 (2024): May 2024
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v2i2.239

Abstract

The Community Service Activity by the Hospitality Management Program, Bali Tourism Polytechnic, took place on Saturday, May 27, 2023. This activity was conducted through training and hands-on practice for 25 MSME (Micro, Small, and Medium-sized Enterprises) owners in Cemagi Tourism Village. The Community Service Activity with the topic of Strengthening the Interests and Skills of Cemagi Tourism Village Residents has had a positive impact in preparing the community to participate in the era of Industry 4.0 and Society 5.0. The development of tourism and the skills of the local community are crucial for improving the well-being and economic potential in Cemagi Tourism Village. The selection of the topic to strengthen interests and skills as baristas was a wise choice, considering the growth of restaurants and accommodations in Badung Regency that require skilled workers in the coffee shop industry
Pengaruh Pelatihan Dan Motivasi Terhadap Produktivitas Kerja Karyawan Pada Departemen Front Office Di Mercure Bali Sanur Resort Sadjuni, Ni Luh Gde Sri; Andini, Ni Luh Made Putri; Jata, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1494

Abstract

This research was conducted at Mercure Bali Sanur Resort. This study aims to determine the effect of training and motivation on employee productivity in the Front Office department at Mercure Bali Sanur Resort, which is analyzed using SPSS. Respondents in this study were 35 people who were determined using saturated sample technique. Data collection was carried out by distributing questionnaires using a 5-point Likert Scale. The analysis techniques used are classical assumption test, multiple linear regresssion, t-test, F-test, and coefficient of determination. The result of this stuudy indicate that training partially has a positive and significant effect with tcount value of 2,394 > 2,037 and a t test significance value of 0,023 < 0,05. Motivation partially have a positive and significant effect with a tcount value of 2,212 > 2,037 and a t test significance value of 0,034 < 0,05. Training and Motivation simultaneously  have a significant effect on employee productivity at Mercure Bali Sanur Resort which can be proven ny Fcount value of 32,37 > 2,90 and a significance value of 0,000 < 0,05. Training and motivation contribute to employee productivity by 66,9% obtained through the coefficient of determination analysis, while the remaining 33,1% is the influence of other variables not examined in this study
Pengaruh Harga dan Promosi Terhadap Minat Beli Kamar di Hotel X Nusa Dua Anggita, Felicita Maya; Sri Sadjuni, Ni Luh Gde; Mas Wiartha, Nyoman Gede; Santi Diwyarthi, Ni Desak Made
Jurnal Multidisiplin West Science Vol 3 No 12 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i12.1782

Abstract

Industri perhotelan terus mengalami perkembangan pesat, yang mendorong persaingan ketat antar hotel untuk menarik lebih banyak wisatawan. Dalam menghadapi persaingan ini, hotel perlu mengadopsi strategi efektif yang mampu meningkatkan minat beli calon tamu. Salah satu strategi yang kerap digunakan adalah penetapan harga dan promosi yang tepat. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh harga dan promosi terhadap minat beli kamar di Hotel X. Jenis penelitian ini adalah kuantitatif dengan menggunakan kuesioner sebagai teknik pengumpulan data. Populasi dalam penelitian ini melibatkan pengikut aktif media sosial Instagram Hotel X. Responden dalam penelitian ini sebanyak 100 orang dengan metode purposive sampling. Kuesioner akan disebarkan menggunakan google form dengan menggunakan skala likert 5 poin untuk mengukur 23 item pernyataan. Teknik analisis data yang digunakan adalah uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi dengan bantuan program SPSS for windows version 23. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh yang positif dan signifikan secara parsial maupun simultan antara harga dan promosi terhadap minat beli kamar di Hotel X. Harga dan promosi memberikan pengaruh sebesar 64,4% terhadap minat beli kamar, sedangkan sisanya sebesar 35,6% disebabkan oleh variabel lain yang tidak disebutkan dalam penelitian ini.
The Influence of Training on the Performance of Food & Beverage Service Department Employees at Four Seasons Resort Bali At Sayan Winarsa, Ni Putu Bintang Pertiwi; Sadjuni, Ni Luh Gde Sri; Sulistyawati, Ni Luh Ketut Sri
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11290

Abstract

Declining employee performance can cause problems for the company. Declining guest comments can indicate a decline in performance, which can affect the hotel's reputation. Developing employee competencies and skills to improve company operations that lead to improved performance. The study was conducted with the intention of determining the effect of training on the performance of food and beverage service employees at the Four Seasons Resort Bali at Sayan Hotel. The data collection methodology was carried out by distributing questionnaires to 38 respondents. The methodology used was the classical assumption test, unit regression analysis, T-test and determination coefficient test using SPSS version 25 for Windows. Based on the analysis, training has a good and significant effect on employee performance (tcount> ttable = 9.279> 2.028). Training has a contribution to influencing employee performance by 70.5% in the strong category.
Optimalisasi Peran Manajemen Purchasing dalam Pengadaan Barang untuk Menunjang Operasional Kitchen: Kasus di sebuah Resor di Ubud Dewa Trinagata; Ida Ayu Kalpikawati; Ni Luh Gde Sri Sadjuni
Journal of Tourism and Hospitality Analysis (JoTHA) Vol. 3 No. 1 (2026): Journal of Tourism and Hospitality Analysis (JoTHA)
Publisher : HeadWay Research & Developemnt

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the optimization of the role of purchasing management in the procurement of goods to support kitchen operations at a Resort & Spa in Ubud. The approach used is qualitative with three types of informants, namely key informants (Purchasing Supervisor), main informants (Chef) and supporting informants (Receiving Section). Data were collected through observation, interviews, and documentation studies and analyzed descriptively qualitatively including the stages of data reduction, data presentation, and conclusion drawing. The results showed that the role of purchasing has been running optimally, with the application of indicators that are in accordance with the theory and SOP. The process of procuring and receiving goods runs smoothly, thus supporting the smooth operation of the kitchen. However, the purchasing team faces obstacles such as late deliveries, mismatched goods and sudden requests. These obstacles can be overcome through effective communication between the purchasing team and the kitchen team.    
PENGARUH TEKNOLOGI TERHADAP EFEKTIFITAS KINERJA KARYAWAN FOOD AND BEVERAGE DEPARTEMENT DI HOTEL AYANA BALI Ni Made Candra Purwaningsih; Ni Luh Gde Sri Sadjuni; Ir. I Nyoman Sukana Sabudi
JURNAL BISNIS HOSPITALITI Vol 15 No 1 (2026): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v15i1.2037

Abstract

Technology development in the hospitality industry is accelerating, including operational and service aspects to improve efficiency and customer experience. AYANA Bali, a five-star hotel, implemented the AYANA App digital reservation application to support operations. However, there is a gap between technology utilization and work effectiveness in the FnB department which affects service speed and potential operational errors. This study describes the effect of AYANA App on operations, services, and employee work effectiveness from the aspects of goal achievement, quality, quantity, and timeliness. The sample included 75 food and beverage workers, using a questionnaire approach and data analysis conducted with SPSS version 26. The findings indicated that technology positively and significantly influences employee job performance, shown by a t-count of 9.783 and a significance level of 0.000, which is less than 0.05. The contribution of technology’s influence on work effectiveness is 56.7% including the medium category. The application of technology such as AYANA App has a positive impact on increasing the effectiveness of employee performance in the FnB department.