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Nopiyanti Nopiyanti, Nopiyanti
JURUSAN ADMINISTRASI PUBLIK FAKULTAS ILMU SOSIAL DAN POLITIK UNIVERSITAS DIPONEGORO
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Journal : Journal of Public Policy and Management Review

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ANALISIS INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN PERIJINAN DI BADAN PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU SATU PINTU (BPMPPTSP) KABUPATEN SEMARANG Nopiyanti, Nopiyanti; Warsono, Hardi; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.144 KB) | DOI: 10.14710/jppmr.v4i3.8665

Abstract

Measurement of Public Satisfaction Index refers to KEMENPAN No. 25 of 2004 on Public Satisfaction Index (IKM). Objective Measurement of Public Satisfaction Index is to determine the development of the unit's performance in the service of the government agency that is implemented by the relevant agencies periodically and can be used as material for their own policies in order to further improve the quality of public services. While the purpose of research measurement IKM : how the level of customer satisfaction, aware of the elements that must be improved and how to improve community satisfaction. Community Satisfaction Measurement indicator by KEMENPAN No. 25 of 2004 was Procedures, Requirements Services, Clarity Service Officers, Disciplinary Officer Service, Responsibility Service Officers, Service Officers Ability, Speed Services, Justice Getting Care, Courtesy and hospitality Officer, Fairness Care Costs, Cost Assurance Services, Assurance Services Schedule , Safety, Environment and Security Services. Based on public satisfaction measurement indicators in the Investment and Services Agency One Stop (BPMPPTSP) in Semarang Regency, Authors recommend as follows: (1) Repair Facilities and Infrastructure support services, and (2) Increased element of comfort for users permissions to create the environment conducive to the user.
Co-Authors AA Sudharmawan, AA Altaftazani, Deden Herdiana Ameliah, Riska Annisa Fauzi, Nur Asri Dewi, Asri Asrul, Muh Asrul, Muh. Astutik Astutik Ayu Nata, Sri Bara, Farida Tandi Daryaswanti, Daryaswanti Erlina Erlina Febianingsih, Febianingsih Hardi Warsono Hayati Nufus, Hayati Jaeningsih, Rimasya Ayu Koderi Kuswendi, Uus Mar'atussaliha, Mar'atussaliha Mar’atussaliha, Mar’atussaliha Meylani, Nenden Ros Nadhia Ningsih, Listina Nata, Sri Ayu Nisari, Mawar Nur Anisah, St. Nurdalifah, Nurdalifah Pramadjaya, Angga Ramadhan, Mahendra Utama Cahya Rapang, Arnita Rihandoyo Rihandoyo Rizkullah, Mochammad Nafil Runggandini, Sekar Ayu S, Hartati Saptaningrum, Saptaningrum Sufriaty, Sufriaty Sulistyadewi, Sulistyadewi Supahar, Supahar Tenri Angka, Andi Tutik Setyowati, Tutik Wahdaniyah, Mughni Yuanita, Frida Yuni Kusmiyati Zuhrotunida, Zuhrotunida