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All Journal JSI (Jurnal sistem Informasi) Universitas Suryadarma Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Abdi: Media Pengabdian Kepada Masyarakat JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) ABIDUMASY : Jurnal Pengabdian kepada Masyarakat Jurnal Abdimas Kartika Wijayakusuma Jurnal Pengabdian Masyarakat untuk Negeri (UN-PENMAS) Indonesian Community Journal Journal of Informatics and Computer Science (JINACS) TAKSONOMI ABDIMASY: Jurnal Pengabdian Kepada Masyarakat Journal of Emerging Information Systems and Business Intelligence (JEISBI) Inovate : Jurnal Ilmiah Inovasi Teknologi Informasi
Aries Dwi Indriyanti, Aries Dwi
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Enhancing Business Continuity Through Proactive Information System Risk Management in the Financial Services Sector Bartien, M. Desfreezal Zurarah; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 1 (2026): Vol. 07 Issue 01
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i1.73009

Abstract

PT XYZ, a company operating in the financial services sector, heavily relies on its colection information system to maintain smooth business operations. In line with the company's strategic plan to conduct a vendor migration for this system, a comprehensive risk analysis becomes crucial to ensure data security, regulatory compliance, and business continuity. This study aims to analyze the risks within PT XYZ's colection information system using a combined approach of the Operationally Critical Threat, Asset, and Vulnerability Evaluation (OCTAVE) and Failure Mode & Effect Analysis (FMEA) methods. The OCTAVE method was systematically applied to identify relevant critical assets, threats, and vulnerabilities. Subsequently, the FMEA method was implemented to quantitatively evaluate the identified risk scenarios to determine their priority levels. The study successfully identified a range of fundamental critical assets across data, system, and brainware categories, and formulated numerous associated risk scenarios. Through the FMEA assessment, these scenarios were classified by their priority level, with a portion identified as high-risk requiring immediate attention. For these high-priority risks, this research recommends actionable mitigation strategies based on controls from the ISO 27001:2022 standard. This study produces a measurable risk profile that serves as a strategic foundation for PT XYZ to effectively manage information security.
Developing Order and Queue Web Systems Using User Centered Design in Diskominfo Mojokerto Utama, Ichwan Wahyu; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 1 (2026): Vol. 07 Issue 01
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i1.76064

Abstract

The management of application development services at the Department of Communication and Informatics (Diskominfo) of Mojokerto Regency is still conducted manually, resulting in queue uncertainty and service delays. This study aims to design and implement an online order and queue management website application using the User-Centered Design (UCD) method. This method involves users at every stage of development, including planning, design, implementation, and evaluation. The application was developed using React JS (front-end), Express JS (back-end), and MySQL (database). Evaluation was conducted through usability testing involving 21 respondents from Regional Government Organizations (OPD) of Mojokerto Regency. The results show an average System Usability Scale (SUS) score of 79.41, exceeding the minimum standard score of 68. This indicates that the application is easy to use, efficient, and aligned with user needs.
Smart Aquaculture System with IoT-Integrated Microbubble Technology untuk Meningkatkan Sintasan Benih Ikan dan Pelatihan Manajemen Usaha POKDAKAN "Mina Lestari" Tulungagung Kholis, Nur; Indriyanti, Aries Dwi; Ridlwan, Ahmad Ajib; Yunus, Yunus; Pambudi, Rizdana Galih; Saputra, Catur Surya; Prayogo, Aji Catur; Mustaqim, Muhammad Yunus
I-Com: Indonesian Community Journal Vol 5 No 4 (2025): I-Com: Indonesian Community Journal (Desember 2025)
Publisher : Fakultas Sains Dan Teknologi, Universitas Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70609/i-com.v5i4.8513

Abstract

Usaha budidaya ikan seingkali menghadapi kendala kematian ikan saat perawatan awal, termasuk Kelompok Pembudidayaan Ikan “Mina Lestari”. Selain itu kelompok tersebut juga terkendala dalam manajemen usaha yang masih lemah. Untuk mengatasinya dikembangkan Smart Aquaculture System with IoT-Integrated Microbubble Technology dengan pengkondisian air untuk meningkatkan sintasan benih serta pelatihan dan pendampingan manajemen usaha. Kegiatan ini bertujuan untuk mengatasi permasalahan kematian benih yang disebabkan oleh oksigen, pH, dan kualitas air. Terdapat tiga tahapan yang dilakukan, yaitu identifikasi masalah, pelaksanaan, dan evaluasi. Hasil dari kegiatan adalah sistem Smart Aquaculture dilengkapi Pelampung Microbubble berbasis IoT dengan pengkondisian air yang berhasil meningkatkan sintasan benih hingga 95%, sehingga produktivitas usaha meningkat. Pelatihan dan pendampingan yang dilakukan pada aspek manajemen usaha juga menunjukkan hasil yang positif, di mana adminitras usaha telah tercatat lebih rapi dan tersruktur. Berbagai upaya yang dilakukan ini memberikan solusi nyata terhadap masalah yang dihadapi agar usaha dapat berkembang dan bertahan.
Inovasi Smart Green House dalam Mendukung Green Economy dan Produktivitas Pembibitan di Kelompok Tani “Hortikultura Makmur Bersama” Rejosari Tulungagung Indriyanti, Aries Dwi; Ridlwan, Ahmad Ajib; Yunus; Saputra, Catur Surya; Prayogo, Aji Catur; Pambudi, Rizdana Galih
Jurnal ABDI: Media Pengabdian Kepada Masyarakat Vol. 11 No. 2 (2026): JURNAL ABDI : Media Pengabdian Kepada masyarakat
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/abdi.v11i2.45716

Abstract

The Farmers Group "Horticulture Makmur Bersama" in Rejosari Village, Gondang District, Tulungagung Regency, is one of the leading actors in the horticultural agricultural sector that provides superior vegetable and fruit seeds. The problems faced by the Farmer Group "Makmur Bersama Horticulture" are difficulties in controlling pests and diseases, maintaining the growing environment, and limited resources. Based on the problems faced, the service team provides solutions to solve these problems with the Smart Green House innovation. The differentiator in this innovation is an irrigation device with a movable concept. The method used in this service activity consists of problem identification, needs analysis, design/development, manufacturing and testing, training, implementation, monitoring and evaluation. The results of this service showed that the production of plant seeds increased by an average of 36%. The use of Smart Green House can control pests more effectively and reduce the excessive use of pesticides. This bright greenhouse has temperature, air humidity, soil moisture, and light sensors integrated with IoT. Based on this service activity, the importance of technology integration in a sustainable agricultural sector in supporting the green economy can be concluded. Smart Green House can contribute to food security and empower farmers to manage their agriculture modernly.
Analisis Kepuasan Pengguna Website Baznas Kota Surabaya Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA) Maulana, Fattah Bima; Indriyanti, Aries Dwi
Journal of Informatics and Computer Science (JINACS) Vol. 7 No. 03 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak—Website BAZNAS Kota Surabaya berperan sebagai sarana penyedia informasi, transparansi, dan layanan zakat digital bagi masyarakat. Namun demikian, efektivitas website tersebut dalam memenuhi kepuasan pengguna perlu dievaluasi secara sistematis. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pengguna website BAZNAS Kota Surabaya berdasarkan dimensi usability, information quality, dan service interaction quality menggunakan metode WebQual 4.0, serta menentukan prioritas perbaikan layanan melalui pendekatan Importance Performance Analysis (IPA). Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan subjek penelitian sebanyak 30 responden yang terdiri atas muzakki dan mustahik. Pengumpulan data dilakukan melalui kuesioner skala Likert lima tingkat, wawancara, dan studi pustaka. Instrumen penelitian dinyatakan reliabel dengan nilai Cronbach’s Alpha sebesar 0,822 dan terdiri atas 20 butir pernyataan yang valid. Teknik analisis data meliputi uji asumsi klasik, analisis regresi linier berganda, uji t, uji F, analisis kesenjangan (gap), dan IPA. Hasil penelitian menunjukkan bahwa secara parsial hanya variabel usability yang berpengaruh signifikan terhadap kepuasan pengguna dengan nilai signifikansi sebesar 0,021, sedangkan information quality dan service interaction quality tidak berpengaruh signifikan. Secara simultan, ketiga variabel tersebut berpengaruh signifikan terhadap kepuasan pengguna. Analisis gap menunjukkan adanya kesenjangan negatif terbesar pada dimensi usability. Selanjutnya, hasil IPA menempatkan atribut navigasi, tampilan antarmuka, dan fitur umpan balik sebagai prioritas utama perbaikan. Dengan demikian, peningkatan kualitas website perlu difokuskan pada aspek kemudahan penggunaan dan interaksi layanan untuk meningkatkan kepuasan pengguna.   Kata Kunci— kepuasan pengguna, WebQual 4.0, Importance Performance Analysis, BAZNAS Kota Surabaya.
Reengineering the Return Refund Request Business Process in ruparupa E-commerce Using the Business Process Reengineering Method Setiagita, Yonathan; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 2 (2026): Vol. 07 Issue 02
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i2.64988

Abstract

Proses pengajuan pengembalian barang di e-commerce ruparupa menghadapi masalah terkait efektivitas yang berdampak pada tingkat kepuasan penggunanya. Berdasaran data internal ruparupa dari Januari hingga September 2023, terdapat 21.538 ajuan pengembalian, dan sebagian besar dari pengajuan tersebut mengalami kendala dalam hal penyelesaian tepat waktu sesuai SLA (Sevice Lever Agreement). Penelitian ini bertujuan guna melakukan rekayasa ulang proses bisnis pengajuan pengembalian menggunakan metode Business Process Reengineering (BPR) yang diintegrasikan dengan konsep Customer Relationship Management (CRM) berbasis omnichannel. Pendekatan ini dapat memberikan kemudahan bagi pelanggan dalam memilih opsi pengembalian, baik melalui pengembalian langsung di toko fisik ataupun penjemputan oleh kurir ke alamat terdaftar. Analisis proses bisnis dilakukan menggunakan Process Model and Nation (BPMN) yang disimulasikan menggunakan aplikasi Bizagi. Proses perbaikan dilakukan dengan teknik Systematic Reengineering dengan prinsip ESIA (Eliminate, Simplify, Integrate, Automate). Hasil penelitian menunjukkan bahwa integrasi CRM omnichannel berupa proses bisnis alternatif berhasil meningkatkan efisiensi waktu proses dan alokasi sumber daya, serta dapat memberikan fleksibilitas lebih bagi pelanggan. Proses bisnis alternatif yang sudah dihasilkan diharapkan tidak hanya dapat meningkatkan efektifitas keseluruhan proses pengajuan pengembalian tetapi juga meningkatkan kepuasan dan loyalitas pelanggan.  
EVALUATION OF THE USABILITY OF THE SIMPAUD WEBSITE IN SURABAYA CITY USING THE WEBSITE USABILITY EVALUATION METHOD (WEBUSE): WEBSITE USABILITY EVALUATION METHOD (WEBUSE) Ardana, Farah Nabilah; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 2 (2026): Vol. 07 Issue 02
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i2.72832

Abstract

One of the needs of educational institutions today is to provide access to data or information in the form of a management information system. In order to support quality learning for students from PAUD to TK, an effective and efficient information system is needed. The PAUD Information Management System (SIMPAUD) is here as a solution to help early childhood educators upload student information. SIMPAUD is a website managed and developed by the education office which is useful for teachers, especially educators from PAUD to TK. This study uses the Website Usability Evaluation (WEBUSE) method. The type of research used in this thesis is a quantitative method. This study obtained 110 respondents who were distributed to TK, KB, and PPT in Surabaya. Based on the evaluation of the SIIMPAUD website in terms of usability using the WEBUSE method, the total number of points was 0.59. This value indicates that the SIMPAUD website is included in the moderate category, which means that the SIMPAUD website still has several problems so that further research is needed so that these problems get better usability results. The usability dimensions that play an important role based on the results of the questionnaire data processing are Navigation and Links, because these categories are important in finding information in using it. The proposed solution recommendations based on the 4 variable usability problems are 10 solution recommendations.
Sentiment Analysis of Public Figures on X Using Naïve Bayes and SVM Putra, Muhammad Hashfiudin Tridharma; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 2 (2026): Vol. 07 Issue 02
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i2.72943

Abstract

The rapid growth of social media has created an open public space where users freely express opinions toward public figures, generating positive, negative, and neutral sentiments. Platform X [Formerly Twitter] is one of the most widely used media for public discourse in Indonesia. This study analyzes public sentiment toward the Regent of Sidoarjo for the 2021–2024 period, Ahmad Muhdlor Ali, using sentiment classification techniques. The research applies two machine learning algorithms, namely the Naïve Bayes Classifier (NBC) and Support Vector Machine (SVM), to identify and compare their performance in sentiment analysis. Data were collected through web scraping using relevant keywords and processed in Google Colab. A quantitative research approach was employed using the SEMMA framework, which consists of Sample, Explore, Modify, Model, and Assess stages. The process included data cleaning, text preprocessing, sentiment labeling, and classification using both algorithms. Model performance was evaluated using accuracy, precision, and recall metrics. The results show that both NBC and SVM perform well in classifying public sentiment, achieving high accuracy levels. However, differences in performance were observed between the two methods, indicating that algorithm selection influences classification outcomes. This study contributes to the evaluation of public perception toward government officials and provides a reference for the development of sentiment analysis systems based on social media data.
Sales Performance Classification of Promotional Products Using Data Mining Iswandaru, Rafli Satria; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 2 (2026): Vol. 07 Issue 02
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i2.75897

Abstract

The objective of this research is to establish a classification model to determine high sales performance promotional products using past sales records. The issue at stake is that it is very hard for business actors to forecast the appearance of high sales promotional products, taking into account different factors, such as product type, price per unit, quantity requested, and sales period. This study, based on a quantitative and experiential manner, makes use of the C4. 5 decision tree algorithms on real transaction data of HERA Promotion during 2024. The data falls into one of two types: "best-selling" and "not-selling" products. The proposed classification model achieved good generalization performance with the test accuracy of 99.48% and 5-fold cross-validation accuracy of 96.77%. Price Unit, Product Name, and Month were the most essential features in classifying products, showing that economic value and seasonal demand are major factors determining whether a product is sold. But when applied to the external data for the first few months of 2025, accuracy fell to 78%, which is a way for them to show that shifts in consumer behavior can drive changes in performance. From a theoretical point of view, this study fills the gap by incorporating the time effects as a dynamic variable into product classification models, which haven't been mentioned much in previous research. For practice, the results also encourage incorporating data-driven classification models within decision support systems to help with stock planning and promotional strategies. More work is warranted to use ensembling techniques and real-time data streams on the generalization ability and adaptability of the models.
User-Centered Design Evaluation of ShopeeFood Driver User Interface and Experience Nurrahman, Azhari Yudistya; Indriyanti, Aries Dwi
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 7 No. 2 (2026): Vol. 07 Issue 02
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v7i2.76127

Abstract

The ShopeeFood Driver application serves as a critical tool for delivery partners in managing orders and navigation. However, initial observations and user interviews conducted in Surabaya identified several usability issues, including the absence of demand visualization (heatmaps), lack of destination-based order filtering, and the inability for drivers to rate customers. This study aims to evaluate and redesign the UI/UX of the ShopeeFood Driver application using the User-Centered Design (UCD) method to enhance operational efficiency and user satisfaction. The research followed the four stages of the UCD process: understanding the context of use, specifying user requirements, producing design solutions, and evaluating against requirements. Data were collected from 30 active delivery partners in Surabaya through observations, semi-structured interviews, and System Usability Scale (SUS) questionnaires. The redesign introduced three key features: an order-demand heatmap, a destination-based (one-way) order filter, and a customer rating system. Post-redesign evaluation demonstrated significant improvements in usability. Effectiveness increased from 82.8% to 100%, while efficiency improved as the average task completion time decreased from 34.7 seconds to 21.7 seconds. Additionally, the average SUS score increased from 66.75 (Marginal/OK) to 87.25 (Acceptable/Excellent). These results indicate that the application of the UCD method successfully addressed operational challenges at the field level and substantially improved the usability of the ShopeeFood Driver application, resulting in a more intuitive and efficient user experience for delivery partners.
Co-Authors Abda Abda Ahmad Ajib Ridlwan Akasa, Dinda Fatika Aliyya, Fadhilah Shabuhalaika Amalia Putri, Amalia Anita Andriani Ardana, Farah Nabilah Asfiah, Asfiah Aulia Rachman, Muhammad Wisnu Aditya Aulia Syalsabila Dian Yahya AYER, FIDIANTI RAMADANI SUHADI Ayubi, Fatahillah Al Bartien, M. Desfreezal Zurarah Berliana, Yollavinia Gresyska Cahyani, Rizka Dwi Eko Sediyono Ernawati, Sulistya Fadhilah, Putri Nur Faizani, Septi Nur Hadi Sucipto, Hadi Hapsari, Nawang Ambika Hilmi, Faalih Hibban I Gusti Lanang Putra Eka Prismana, I Gusti Lanang Putra Eka I Kadek Dwi Nuryana, I Kadek Dwi Ibrahim, Moch. Araafi Syamsul Iftitaahul Mufarrihah Imaduddin, Naufaldy Irvan Indriawan, Fani Iswandaru, Rafli Satria Kholifatu A.S, Arisni Kholifatu Amalia Shofiani, Arisni Kusuma, Ragil Candra Kusumanigrum, Fitri Laili, Elisa Nurul Mahmudah, Alya Choirum Mahrus Ali Marsam, Muqit Nur Salam Mashuri, Chamdan Maulana, Fattah Bima Mauludi, Kartika Mujianto, Ahmad Heru Mursyid, Rabhita Mustaqim, Muhammad Yunus Nada, Kirana Meliana Dwi Nur Cholis Majid Nur Kholis Nurjanah, Edtalia Santi Nurrahman, Azhari Yudistya PADWASIH, ELLEN MARIA Pambudi, Rizdana Galih Patmalasari, Dwi Prakosa, Daniel Dhian Prasetyani, Siska Wahyu Pratama, Wahyu Suprayogi Adhyaksa Pratiwi, Juwita Ajeng Prayogo, Aji Catur Pritasari, Octaverina Kecvara Puspaningrum, Hellen Fatima Putra Hadi, Affan Adyatma Putra, Muhammad Hashfiudin Tridharma Putri, Nanda Kinanti Amelia Raharjo, Resdianto Permata Rahmat Gernowo Rahmawati, Atin Yesi Rahmawati, Lutvia Reyhana Putri, Adelia Rizma Rizal, Muhammad Fatkhur Robbaniyah, Shibghotur Ayu Romadhon, Ismail Safa'ah, Siti Nurhalizatus Saputra, Catur Surya Saputra, Kresna Yudha Bayu Setiagita, Yonathan Shofi, Ravita Dinia Sholihah, Rohmatus Soraya, Fitri Aurellia Subandiyah, Heny SUBHAN, MUHAMAD Suhartono, Darell Timotius Supratno, Haris Supratno, Haris Supratno Tanhella Zein Vitadiar Tasmara, Hasbi Rivanda Thahirrah, Nadia Nur UBAIDILLAH, M FATIH FADLIL UMAR FAUZI Utama, Ichwan Wahyu Utama, Jihad Satrio Victoria, Margaretha Sarah Wati, Dian Nita Sekartika WIDI, KINASIH Widoyoningrum, Sri Widyaretno, Nabilla Yanti, Risma Novi Yasir Mubarok Yolanovia, Derina YUNUS Yunus Yunus