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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Shirkah: Journal of Economics and Business Specta Journal of Technology Jurnal Ekonomi Manajemen Sistem Informasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Community Development Journal: Jurnal Pengabdian Masyarakat ARSY : Jurnal Aplikasi Riset kepada Masyarakat Studi Ilmu Manajemen dan Organisasi International Journal of Education, Social Studies, And Management (IJESSM) Journal Of Human And Education (JAHE) Journal of Artificial Intelligence and Digital Business Jurnal Manajemen dan Bisnis (JMB) Ahsana: Jurnal Penelitian dan Pengabdian kepada Masyarakat Jurnal Pengabdian Widya Dharma Journal of Multidisciplinary Academic Business Studies
Andi Surya, Andi
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The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Surya, Andi; Sagita, Holdin; WA, Armalia Reny; CN, Yudhinanto; Hasbullah, Hasbullah; Yulistina, Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Abstract

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.
Co-Authors Alie, Maria Septijantini Ananda, Armalia Reni Wijayanti Anwar, Amelia Armalia Reny W.A., Armalia Reny W.A. Aryando, Praditya Bakti, Umar CINDY CINDY CN, Yudhinanto Desmon, Desmon Dewi, Aura Diyah Wulandari Dwi Nurahman, Dwi Ekatama, M. Renandi Elvira, Dhenita Hasbullah , Hasbullah Hasbullah Hasbullah Helmita, Helmita Ida Wahyuni Irawatiningrum, Satya Kesuma, Rangga Patti Kumalasari, Nety Loliyana, Rina Loliyani, Rini Masthuroh, Masthuroh Mega Sari Megasari, Megasari Meidasari, Evi Mohammad Renandi Ekatama Surya Nurstyani, Anisya Oktaria, Eka Travilta Pahlawi, Nuzulia Pratiwi, Senja Renandi , Renandi Reny WA, Armalia Sabrina, Anita Monica Sagita, Holdin Santoso, Wiwit Tabah Sari, Evi Meida Sari, Meita Sekar Siregar, Anasta Aulia Surya, M Renandi Ekatama Surya, M. Renandi Ekatama Susi Indriyani WA, Armalia Reny Widiana, I Made Erlan Yudhinanto , Yudhinanto Yudhinanto, Yudhinanto Yulistina Yulistina Yulistina yunindra, andri eka