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All Journal Jurnal Penelitian Saintek Teika JSI: Jurnal Sistem Informasi (E-Journal) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnas Nasional Teknologi dan Sistem Informasi Jurnal Kesehatan Annual Research Seminar ANDHARUPA CESS (Journal of Computer Engineering, System and Science) Journal of Information System Sistemasi: Jurnal Sistem Informasi Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Information System for Educators and Professionals : Journal of Information System Syntax Literate: Jurnal Ilmiah Indonesia JOURNAL OF APPLIED INFORMATICS AND COMPUTING METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Jurnal ULTIMA InfoSys Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Ilmiah Media Sisfo The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal SEINASI-KESI Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Tekno Kompak Jurnal Teknologi Dan Sistem Informasi Bisnis JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Sriwijaya Journal of Informatics and Applications REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pendidikan Sains dan Komputer Jurnal Algoritma SmartComp The Indonesian Journal of Computer Science JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)
Pacu Putra
Universitas Sriwijaya
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Perancangan Sistem Informasi Manajemen Aset Laboratorium Berdasarkan Pendekatan Human Centered Design (HCD) Zaki Nugraha Muhammad; Allsela Meiriza; Pacu Putra; Nabila Rizky Oktadini; Putri Eka Sevtiyuni
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 6 (2023): Juni 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i6.797

Abstract

In the current era, information technology has become increasingly crucial in almost every aspect of work, both within organizations, communities, and industries. The Panca Bhakti Bandar Lampung STIKes laboratory supports students in carrying out practical activities that require them to use specific tools and materials for the lab work. However, the absence of a technology to assist in the borrowing of lab equipment and materials has posed challenges for both the laboratory staff and students. Therefore, a laboratory asset management information system is needed to help laboratory staff in managing data, especially asset borrowing data, and to assist students in requesting lab asset borrowing for their practical needs. The research method will be based on the Human-Centered Design (HCD) approach with Inspiration, Ideation, and Implementation phases. The design result in the form of a prototype will be tested using the System Usability Scale (SUS) questionnaire method to determine whether the laboratory asset management information system design is suitable for use or not. Based on the SUS score of 78.5, which falls under the excellent category, it can be concluded that the application design is suitable for use
Analisis Kepuasan Pengguna Aplikasi Netflix Mobile di Kota Palembang Menggunakan Metode End User Computing Satisfaction (EUCS) Nys Marliza Tiara M; Nabila Rizky Oktadini; Pacu Putra; Putri Eka Sevtiyuni; Allsela Meiriza
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.37833

Abstract

Netflix is a movie streaming media platform that has been used by millions of internet users around the world, including in Indonesia. However, based on user reviews on the Play Store, there are still many users who give poor ratings to the Netflix Mobile application, causing a decrease in rating from 4.3 to 3.8. The purpose of this study is to determine how satisfied users are with the Netflix Mobile application using the End User Computing Satisfaction (EUCS) method with five variables, namely Content, Accuracy, Format, Ease of Use and Timeliness, then the results of the study can later be used as a priority for improvement so that the rating goes up and can be an evaluation material for improving the Netflix Mobile application in the future. Likert scale measurements and questionnaires were used to obtain data for this study, the analysis results of this study show that the variable that has the lowest satisfaction with a value of 74.85% is the Accuracy variable. Therefore, the Netflix Mobile application needs to develop the accuracy of its application performance system in order to minimize errors and always present correct and accurate film information.
Website-Based Customer Relationship Management Modeling At Ar-Rasyid Islamic Hospital Palembang Alzena Aisha Shakira; Ali Ibrahim (SCOPUS ID: 57203129436); Ken Ditha Tania; Ari Wedhasmara; Pacu Putra Suarli
Sistemasi: Jurnal Sistem Informasi Vol 12, No 2 (2023): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v12i2.2892

Abstract

Ar-Rasyid Islamic Hospital is an organization in the health sector that supports the health of the people of Palembang City. The increase in hospitals causes stakeholders to choose the best choice among other hospitals. Therefore, hospitals must have a strategy to provide maximum service to stakeholders by implementing a customer relationship management model. With the website-based CRM modeling at the Ar-Rasyid Palembang Islamic Hospital, this is a recommendation for maintaining and increasing patient loyalty. One of them is modeling at the CRM level, where market segmentation is carried out for all groups of patients by means of service automation such as customer service, FAQs, criticism of suggestions, questionnaire polling data using the Community Satisfaction Index, and parts of it, so that it can survive during business competition. After conducting research, it was found that there was an increase in the quality of hospital services because the average per element was on the verge of 80–90%, which had a very good A value. In the context of CRM, this index helps identify the success or failure of CRM modeling in meeting customer needs and expectations. Through CRM modeling with SMIs, companies can identify factors that contribute to customer retention. By understanding customer needs and preferences through the Community Satisfaction Index. With this CRM modeling, it can maintain the existence of the hospital business in the long term and ensure that patients do not switch to competitors.
Analisis User Experience Pada Aplikasi Mobile Alfagift dengan Menggunakan Metode Heart Metrics Mulyadi Mulyadi; Allsela Meiriza; Nabila Rizky Oktadini; Pacu Putra; Putri Eka Sevtiyuni
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.4993

Abstract

Alfagift is a mobile-based application launched in 2015 by alfamart. Alfagift mobile application has 6 interesting features in the form of making it easier for users to get various benefits provided by the Alfagift application. The six features in question include Offer (Promo), Voucher, Catalogue, Messages, Store Locator, and Contact Us. As a loyal alfamart customer, you must have this application to get the benefits that have been provided. Plus, using the Alfagift application will get various other benefits. There are problems such as frequent failed transactions, no information about expiration dates , applications often experience technical problems such as bugs and not all people can use it because the interface is too complex. The purpose of the study is to analyse the user experience of Alfagift users in the form of 5 variables in Heart Metrics and suggest improvements for the Alfagift application in the future so that it becomes a better application. This study used 100 people in Palembang city, based on the answers from respondents, the results of 5 different variables were obtained in the form of Happiness getting a percentage of 73.13%, Engagement getting a percentage of 77.2%, Adoption getting a percentage of 76.8%, Retention getting a percentage of 72.93%, Task success getting a percentage of 76.26%, and overall getting a percentage of 75.26% so that it can be stated that the alfagift application is classified as good.
Analysis of the Level of Satisfaction with the Quality of Clinical Services Using the Servqual Method Ibrahim, Ali; Fitriani, Lesa; Ruskan, Endang Lestari; Sevtiyuni, Putri Eka; Suarli, Pacu Putra
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 2 (2024): Vol. 7 No. 2 (2024): Issues January 2024
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i2.11171

Abstract

The influence of the globalization era has increased the use of health facilities in society. This increase requires agencies to provide the best possible service to customers. UPT. The Sriwijaya University Health Clinic as one of the providers of health facilities has also experienced the impact of this increase, therefore this agency continues to provide the best service and makes improvements in the services provided so that service users can feel satisfied. The aim of this research is to determine the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions of service quality have a dominant influence on student satisfaction levels. This research involved 117 respondents from all students and was distributed via Google form with a quantitative research type and survey approach. Data analysis techniques were carried out using SPSS 26 and calculations were carried out using the servqual method. The research results show that from the total, the level of student satisfaction is at a percentage of 87% in the very satisfied category and the quality dimension that has a dominant influence is the reliability dimension with a Gap value of -1.17. With Cartesian diagram analysis, the question instruments included in quadrant I and quadrant II have the opportunity to be improved and maintained in quality so that they can get better responses in the future. With this research, it can be taken into consideration by UPT. Sriwijaya University Health Clinic to improve the quality of services provided in every dimension, especially those included in the important category and maintain the quality of services that previously received a good response
Analisis Bisnis Proses Keberatan Dan Pengurangan PBB di BAPENDA Kota Palembang Pangestu, Ridho; Putra, Pacu; Jambak, Muhammad Ihsan; Hardiyanti, Dinna Yunika; Sari, Winda Kurnia; Gumay, Naretha Kawadha
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 5 No 4 (2023): Oktober 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v5i4.1056

Abstract

The Internal Control System (ICC) is a crucial workflow in actions and activities that are continuously carried out by superiors and all employees to ensure the achievement of organizational targets through efficient and effective measures, reliability of financial reports, protection of state assets, and compliance with applicable laws and regulations. In the business process of objection and reduction of PBB at the Regional Revenue Agency (BAPENDA) of Palembang City shows that the previous business process has several existing obstacles, such as from existing staff, process time, and in terms of tasks in the business process. Therefore, it is necessary to analyze the business process of objection and reduction of PBB at the Regional Revenue Agency (BAPENDA) of Palembang City. So that the research aims to analyze the suitability of this procedure with SPIP and other inhibiting factors. The method used in this research is the Business Proceses Improvement (BPI) method, which is a method used to analyze the business process of tax objections and UN reductions, and uses the Bizagi Modeler application as a simulation of business process analysis, and uses Streamlining Tools in making improvements to the old business so that it becomes a more effective and efficient business process. Based on the results obtained, it shows that the original business process takes a long time so that new business process recommendations are made. This is intended to make the time required shorter than the old one.
Penerapan Metode Technology Acceptance Model Untuk Mengetahui Tingkat Penerimaan Pengguna Aplikasi Vidio Ramadhan, Kumara Aditya; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 2 (2024): April 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i2.1319

Abstract

Vidio is a Subscription video-on-demand (SVOD) platform offering video streaming services. Based on reviews of the Vidio application, it is known that many negative and low reviews related to the services provided have reduced in satisfaction and user acceptance. The aim of this study is to ascertain the extent of user acceptance by measuring the correlation between several variables. The approach to be utilized is Technology Acceptance Model by measuring the variables of perceived ease of use, perceived usefulness, behavioral intention to use, attitude towards using, and actual use with hypothesis test. The research was conducted on 100 Palembang city residents. Based on this research, there is a very strong positive correlation relationship between attitude towards using and behavioural intention to use. In addition, there is a strong positive correlation between the perceived usefulness variable and other variables except actual use. Overall from the results obtained, in the acceptance of users of the Vidio application, variable exhibits a notable and positive impact on this research.
REKOMENDASI USER INTERFACE WEBSITE PDAM TIRTA MUSI PALEMBANG UNTUK STRATEGI PEMASARAN MENGGUNAKAN METODE SOSTAC Amanda, Bella Rizkia; Putra, Pacu; Meiriza, Allsela; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 7 No 2 (2023)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v7i2.3548

Abstract

PDAM Tirta Musi Palembang merupakan perusahaan yang bergerak pada bidang jasa penyedia layanan air bersih di Kota Palembang. PDAM Tirta Musi Palembang dalam melaksanakan tugas pokoknya, memiliki fungsi dalam peningkatan outcome berupa pendapatan guna keberlangsungan perusahaan dan pembangunan daerah. Untuk itu, PDAM Tirta Musi Palembang membutuhkan sebuah strategi pemasaran yang sesuai dengan produk dan layanan yang ditawarkan agar mampu bersaing dan bertahan mengikuti perkembangan zaman. Digital marketing sudah menjadi alat yang sangat diperlukan perusahaan untuk bertahan di persaingan pasar saat ini. Penelitian ini bertujuan untuk merancang strategis pemasaran berupa rekomendasi user interface website PDAM Tirta Musi yang mampu memberikan peluang bisnis yang baru dalam melakukan pemasaran produk berupa layanan pemasangan dengan menerapkan metode SOSTAC. Metode yang digunakan dalam peneltian ini adalah SOSTAC yang terdiri dari 6 tahapan yaitu Situation Analysis, Objective, Strategy, Tactics, Action, and Control. Hasil penelitian berupa hasil rekomendasi strategi digital marketing yang diimplementasikan kedalam sebuah tampilan User Interface Website PDAM Tirta Musi Palembang dengan persentase rata – rata tingkat keberhasilan dan efektifitas rekomendasi sebesar 96,6%.
Analisis Kepuasan Pengguna Aplikasi Steam Mobile Menggunakan Metode Customer Satisfaction Index (CSI) Wahyudi, Muhammad Iqbal; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Jurnal Ilmiah Media Sisfo Vol 18 No 1 (2024): Jurnal Ilmiah Media Sisfo
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/mediasisfo.2024.18.1.1645

Abstract

Sasaran dari penelitian ini adalah untuk menilai seberapa puas pengguna terhadap kualitas dari layanan yang disediakan oleh aplikasi Steam mobile. Steam mobile adalah aplikasi yang dikembangkan oleh Valve Corporation yang diluncurkan pada tahun 2012, Perusahaan dibalik platform distribusi digital popular untuk video game, Steam. Aplikasi ini dirancang untuk memungkinkan pengguna mengakses berbagai fitur Steam melalu perangkat seluler mereka. Beberapa masalah yang dihadapi oleh aplikasi ini ialah kinerja yang lambat, bug atau masalah teknis, antarmuka yang terlalu kompleks, masalah keamanan pada aplikasi, dan lain sebagainya. Sampel yang diterapkan ialah sebanyak 100 responden dalam penelitian ini dengan menyebarkan kuesioner ke masyarakat Indonesia. Dimensi yang dipakai ialah dari SERVQUAL (service quality) terdiri dari 5 kategori yaitu Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Guna mengukur tingkat kepuasan harapan pengguna aplikasi steam mobile, dilakukan evaluasi dengan menggunakan metode Customer Satisfaction Index (CSI). Hasil evaluasi menunjukan CSI yang dicapai ialah sebesar 80.04% dalam jangkauan skala 66% sampai 80.99%. Bisa dikatakan tingkat kepuasan pengguna berada pada kategori “puas”.
ANALISIS KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PENGGUNA INDRIVE DI KOTA PALEMBANG Idpal, Idpal; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Vol. 8 No. 1 (2024): METHOMIKA: Jurnal Manajemen Informatika & Komputersisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/jmika.Vol8No1.pp57-64

Abstract

User satisfaction will encourage them to use InDrive services, the results of the exploration with users reveal several problems such as server down and the application map display is not as intended to cause customer dissatisfaction with InDrive services. From this, it is hoped that this research will be a solution to the problem. To analyze the InDrive application, two kinds of methods are used, the ServQual and EUCS methods. The total number of respondents distributed was 100 people. The results of the analysis of the service quality level of the InDrive application in Palembang are Positive (+), with the results of the gap test between user perceptions and user expectations as a whole showing a value of 1.310, indicating that the InDrive application in Palembang has met user expectations. In the EUCS method, the results of the analysis of the Content Variable 4.08, Accuracy 4, Format 4.04, Ease of Use 3.96, and Timeliness 3.99 obtained the results of the analysis at the "Satisfied" satisfaction level. In hypothesis testing h0 and h1, h0 is concluded to have no effect on user satisfaction and h1 is concluded to have no effect on service quality.
Co-Authors Ahmad Ardin Fariska Ahmad Rafid Rizqullah Ahmad Rifai Akbar Alzaini Akrom, Akrom Ali Ibrahim Ali Ibrahim (SCOPUS ID: 57203129436) Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza, Allsela Allsela Meriza Alsella Meiriza Alzena Aisha Shakira Amanda Julia Dela Siska Amanda, Bella Rizkia Ani Nidia Listianti Ani Nidia Listianti, Ani Nidia Apriansyah Putera Apriansyah Putra Apriansyah Putra Ari Wedhasmara Ari Wedhasmara Aulia Zulfia Bayu Wijaya Putra Danar Feriano Danendra, Devano Dedy Kurniawan Deni Lidianti Desheila Andarini Desheila Andarini, Desheila Devano Danendra Dinna Yunika Hardiyanti Dwi Rosa Indah Eka Prasetyo Ariefin Endang Lestari Ruskan Endang Lestari Ruskan Endang Lestari Ruskan Enjelina Tampubolon Ermatita Ermatita - Faizah, Ovie Nur Fathoni - Fatimah Salsabila Fauza Adelma Syafrizal Fauza Adelma Syafrizal Fika Febrika Firda, Hiliah Fitriani, Lesa Gumay, Naretha Kawadha Gusti Barata Hardini Novianti Hardini Novianti Hardini Novianti Hardini Novianty Helmalia Sandy Hilditia Cici Triska Amirta Idpal, Idpal Irfa, Nyayu Nhasywa Perialah Irmawati Irmawati Jaidan Jauhari Jambak, Muhammad Ihsan Jefven Fernando Ken Ditha Tania Larasati, Salsabila Letty Latifani Arifah Lovinta Happy Atrinawati Lovinta Happy Atrinawati M Ferlian Sijadah M Ihsan Jambak Maya Puspasari Maya Puspasari Meiriza, Viola Meitiana Audya Mgs Afriyan Firdaus Mgs. Afriyan Firdaus Mira Afrina Monterico Adrian Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Fachri Nuriza Muhammad Ihsan Muhammad Ihsan Muhammad Ihsan Jambak Muhammad Rafly Muklis Febriadi Mulyadi Mulyadi Nabila Oktadini Nabila Riska Ayu Nyayu Nhasywa Perialah Irfa Nys Marliza Tiara M Oktadini, Nabila Oktadini, Nabila Rizky Onkky Alexander Padlefi, Muhamad Riza Pangestu, Ridho Paulus Paskah Lino Susilo Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri, Nyayu Dwi Tarisa Putri, Sasviana Rahmat Izwan Heroza Rahmat Izwan Heroza Rahmat Izwan Heroza Ramadhan, Kumara Aditya Rani Mardiah Reza Winiarni Rezeki, Yunika Tri Rio Abdi Sucipta Riska Yunita Rizka Dhini Kurnia Rizka Rahmadhani Royan Dwi Saputra Rudi Sanjaya Rugaiyah Balqis Saputri, Sonia Dwi Sasviana Putri Sefian Arnan Seprina, Iin Sevtiyuni, Putri Eka Sihombing, Rinda Fransisca Silvia, Nyimas Suryani, Mifta Aprilya Susanti, Helen Susilo, Paulus Paskah Lino Tika Octri Dieni Wahyudi, Muhammad Iqbal Winda Kurnia Sari Yadi Utama Yoppy Sazaki Yoppy Sazaki Yunita Yunita Zaki Nugraha Muhammad Zalika, Indah Zarkasih Zarkasih