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All Journal Al Tijarah JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Journal of Economic, Bussines and Accounting (COSTING) Journal of Economic, Management, Accounting and Technology (JEMATech) OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Jambura Journal of Educational Management Jurnal Administrasi dan Manajemen MANAJEMEN DEWANTARA KOLOKIUM: Jurnal Pendidikan Luar Sekolah Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) International Journal of Economics Development Research (IJEDR) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Jurnal E-Bis: Ekonomi Bisnis Cakrawala Repositori Imwi Indonesian Journal of Cultural and Community Development Journal of Management and Bussines (JOMB) Indonesian Journal of Law and Economics Review Jurnal Disrupsi Bisnis Jurnal Ekonomi Efektif Indonesian Journal of Innovation Studies Procedia of Social Sciences and Humanities Journal of Islamic and Muhammadiyah Studies Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Paradoks : Jurnal Ilmu Ekonomi Innovative Technologica: Methodical Research Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam INTERACTION Communication Studies Journal Social Sciences Journal Academia Open
Mas Oetarjo
Program Studi Manajemen, Universitas Muhammadiyah Sidoarjo
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Conceptual Analysis of Marketing Analytics, Brand Image, and Brand Trust in Building Brand Loyalty: A Literature Study in the Context of PT Joyci Nusantara Cemerlang: Analisis Konseptual Marketing Analytics, Brand Image, dan Brand Trust dalam Membangun Brand Loyalty: Studi Kepustakaan pada Konteks PT Joyci Nusantara Cemerlang Rezza Dwi Amalia; Dias Erwanda; Tasya Oktavia; Khoirun Nisak; Mas Oetarjo
Procedia of Social Sciences and Humanities Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/m975e608

Abstract

General Background Intensifying digital competition in the food and beverage industry compels companies to maintain long-term consumer relationships and sustain customer retention. Specific Background PT Joyci Nusantara Cemerlang, an Indonesian food company, faces challenges in fostering brand loyalty within a dynamic market where consumers evaluate products across digital platforms. Knowledge Gap Existing literature offers conflicting findings on direct brand image impacts and lacks literature syntheses integrating technical marketing analytics with behavioral consumer brand metrics within local food enterprises. Aims This study conducts a conceptual literature review analyzing the interrelated roles of marketing analytics, brand image, and brand trust in constructing brand loyalty. Results Synthesizing ten open-access national journal articles published between 2020 and 2026 via qualitative literature analysis, results show marketing analytics provides foundational data to decode consumer preferences, brand image shapes initial perceptions, and brand trust acts as a vital bridge reinforcing repeat purchase commitments. Novelty The research establishes a unified conceptual model positioning marketing analytics as an informational decision-making base that aligns brand image signals with empirical customer evidence to build brand trust. Implications Food companies must synchronously manage customer data, visual brand equity, product quality proof, and complaint resolution standards to elevate customer retention.  Key Findings Highlights : Systematic marketing analytics capability serves as the foundational data infrastructure for understanding consumer needs. Verified brand trust functions as the vital mediating driver converting initial brand image interest into repeat purchases. Synchronized management of consumer data and quality consistency maximizes long-term buyer retention in food companies. Keywords : Marketing Analytics, Brand Image, Brand Trust, Brand Loyalty, PT Joyci Nusantara Cemerlang  
Implementation of Digitalization of Banking Services in Improving Customer Satisfaction: Evidence from Bank BJB Bandung: Implementasi Digitalisasi Layanan Perbankan dalam Meningkatkan Kepuasan Nasabah: Bukti dari Bank BJB Bandung Amanda Wuwut Nabilla; Ardelina Rahmawati; Diana Kamila; Azmi Adibah; Mas Oetarjo
Procedia of Social Sciences and Humanities Vol. 9 No. 1 (2026): International Conference of Fostering Sustainable Economic Growth and Innovatio
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/bvem0686

Abstract

General Background Rapid expansion in digital financial services drives commercial and regional development banks to accelerate technological investments to remain competitive. Specific Background Bank BJB Bandung Branch, a prominent regional bank in Indonesia, implements a digital ecosystem led by the DIGI Mobile platform to transition branch roles toward problem-solving and customer acquisition. Knowledge Gap However, empirical research exploring qualitative frontline perspectives on digital banking implementation and customer satisfaction within the unique institutional context of regional development banks remains limited. Aims This study investigates how digital banking implementation affects customer satisfaction, identifies key satisfaction determinants using an extended Technology Acceptance Model (TAM), and formulates field data-based strategic recommendations. Results Applying a qualitative descriptive single-case study approach via semi-structured interviews with operational staff, direct observation, and secondary data triangulation, findings reveal that perceived ease of use and perceived usefulness dominate customer satisfaction, while peak-hour system stability and onboarding barriers present critical vulnerabilities. Novelty This research highlights the pivotal role of transactional transparency, proactive digital security communication, and human customer support as vital mediating layers between technological capabilities and long-term user trust. Implications Strategic adherence to continuous security guidance, peak-load capacity optimization, and structured digital onboarding significantly enhances customer retention, digital literacy, and service delivery across regional banking institutions. Keywords : Digitalization, Customer Satisfaction, Mobile Banking, Regional Banks, Technology Acceptance Key Findings Highlights Perceived ease of use and perceived usefulness serve as the primary drivers of digital service adoption and satisfaction. Initial digital onboarding remains constrained by mandatory physical ATM activation requirements. System stability during peak transaction periods constitutes the most critical vulnerability for customer experiences.
Pengaruh Influencer Marketing, Brand Image, dan Kualitas produk Terhadap Keputusan Pembelian Produk Fashion Lokal di Platfrom Tiktokshop Zahrotul Wahyu Layyinah; Misti Hariasih; Mas Oetarjo
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 3 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i3.11329

Abstract

 The development of digital technology and social media has changed the way people buy goods and how companies advertise. One method frequently used is influencer marketing, which is promotion through people with large social media followers to persuade people to buy goods. This phenomenon has become increasingly popular due to the TikTok Shop feature, which has become a place for local brands to sell products, especially to the younger generation. This study aims to observe and analyze the impact of brand image, influencer marketing, and product quality on the decision to purchase local fashion products on TikTok Shop. The method used is quantitative research by sending questionnaires to 100 people in Sidoarjo who have purchased local fashion products through TikTok Shop. The sampling technique used is purposive sampling. Data were analyzed using validity and reliability tests, followed by classical assumption tests, multiple linear regression tests, T-tests, and coefficient of determination tests using the SPSS version 26 program. The results of this study show that the three factors: influencer marketing, brand image, and product quality have a positive and significant influence on purchasing decisions. These findings demonstrate that the right digital marketing strategy, a strong brand image, and high-quality products can boost purchasing power and increase the competitiveness of local brands in the digital era.
PENGARUH BRAND TRUST, BRAND IMAGE DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN (STUDI PADA PELANGGAN MIE GACOAN DI KOTA SIDOARJO) Diva Maharani Putri; Mas Oetarjo; Misti Hariasih
MANAJEMEN DEWANTARA Vol 10 No 1 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21691

Abstract

Objectives: To examine the effects of brand trust, brand image, and service quality on purchasing decisions among Mie Gacoan customers in Sidoarjo. Methods: Quantitative research involving 100 respondents selected through purposive sampling, analyzed using PLS-SEM with SmartPLS 3.0. Research Gap/Novelty: Integrates brand-related factors and service quality to explain purchasing decisions in the competitive culinary industry. Results: Brand trust, brand image, and service quality positively influence customers' purchasing decisions. Conclusion: Strengthening brand trust, maintaining a favorable brand image, and improving service quality are essential for enhancing purchasing decisions.
Pengaruh Promosi, Harga, Lokasi, dan Kualitas Produk terhadap Keputusan Pembelian Produk Pada UMKM Kue Kering Rissa Cake Didesa Pungging Meriska Rossana Yanuar Masri; Mas Oetarjo; Rita Ambarwati Sukmono
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1392

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana keputusan pembelian yang dibuat oleh UMKM kue kering Rissa Cake di Desa Pungging dipengaruhi oleh promosi, harga, lokasi, dan kualitas produk. Penelitian ini menggunakan pendekatan kuantitatif dan survei. Populasi dari penelitian ini adalah setiap konsumen yang pernah membeli kue kering Rissa Cake. Jumlah peserta penelitian adalah 230, dan teknik pengambilan sampel purposive digunakan. Data dikumpulkan melalui kuesioner Google Form dengan skala Likert lima poin. Untuk analisis data, model persamaan struktural (SEM-PLS) digunakan. Hasil uji menunjukkan bahwa semua indikator yang digunakan dalam penelitian ini memenuhi persyaratan validitas dan reliabilitas. Hasil uji model struktural menunjukkan bahwa, secara bersamaan, promosi, harga, lokasi, dan kualitas produk dapat mempengaruhi keputusan pembelian sebesar 94,7%. Promosi, harga, dan kualitas produk secara parsial dan signifikan berdampak positif terhadap keputusan pembelian, sedangkan lokasi berdampak negatif secara signifikan. Produk UMKM Rissa Cake paling banyak dipengaruhi oleh promosi. Hasil penelitian menunjukkan bahwa mempertahankan kualitas produk, meningkatkan promosi, dan menetapkan harga yang kompetitif adalah faktor penting yang mendorong pelanggan untuk membeli produk UMKM Rissa Cake di Desa Pungging.
ANALYSIS OF REPUTATION, FACILITIES, AND PRICE ON STUDENTS' DECISIONS TO CHOOSE THE MANAGEMENT STUDY PROGRAM AT MUHAMMADIYAH UNIVERSITY OF SIDOARJO Dhea Wulan Arianti; Mas Oetarjo; Dewi Komala Sari
ECOBISMA (JURNAL EKONOMI, BISNIS DAN MANAJEMEN) Vol 12, No 2 (2025): ECOBISMA
Publisher : Published by the Faculty of Economics and Business, University of Labuhanbatu, North Sumat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ecobi.v12i2.7326

Abstract

PURPOSE - The purpose of this study was to determine the effect of reputation, facilities, and price on students' decisions to choose the Management Study Program at the University of Muhammadiyah Sidoarjo.METHODOLOGY - This study uses a quantitative approach and the population is all active students of the Management Study Program in 2021-2024. The sampling technique for this study uses the probability sampling method with a simple random sampling technique and with a total of 330 respondents. The criteria are active students of the Management Study Program in 2021-2024. The data collection technique in this study is primary data using an online questionnaire. The data analysis technique in this study uses multiple linear regression analysis with SPSS version 25.FINDING - The results of the study prove that reputation influences student decisions, facilities influence student decisions, and prices influence student decisions in choosing the Management Study Program at Muhammadiyah University of Sidoarjo
The The Effect Of Promotion, Price, And Product Quality On Purchasing Decisions For The Originote Products At Shopee Among The Sidoarjo Community: Safira Nur Azizah; Mas Oetarjo; Lilik Indayani
Social Sciences Journal Vol. 3 No. 2 (2026): August
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i2.1900

Abstract

The growth of e-commerce has increased competition among beauty product brands, including The Originote on Shopee. This study aims to analyze the effect of promotion, price, and product quality on consumers’ purchase decisions for The Originote products on Shopee among the people of Sidoarjo. This research employed a quantitative approach involving 100 respondents who had purchased The Originote products through Shopee. Data were collected using questionnaires with a Likert scale and analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, and the coefficient of determination using SPSS. The results show that promotion, price, and product quality have positive and significant effects on purchase decisions. Promotion has a regression coefficient of 0.374 with a t-value of 4.543, price has a coefficient of 0.271 with a t-value of 3.856, and product quality has a coefficient of 0.349 with a t-value of 3.937. Therefore, effective promotion, appropriate pricing, and good product quality can increase consumers’ purchase decisions for The Originote products on Shopee in Sidoarjo.
Citra Merek, Harga, dan Kualitas Produk pada Produk Erigo di Sidoarjo Siska Rizki Aprilia; Mas Oetarjo; Mochammad Rizal Yulianto
Journal of Economic, Management, Accounting and Technology (JEMATech) Vol 8 No 2 (2025): August
Publisher : Fakultas Teknik dan Ilmu Komputer, Universitas Sains Al-Qur'an (UNSIQ) Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32500/jematech.v8i2.8759

Abstract

Saat ini, masyarakat memperhatikan tren saat membeli produk fashion, dan umumnya lebih menyukai gaya busana yang simpel dan kasual. Selain itu, mereka cenderung lebih memilih produk dalam negeri dan lebih memilih membeli produk merek lokal dibandingkan merek global ketika berbelanja karena mereka yakin produk merek lokal dapat menandingi kualitas merek internasional. Pernyataan tersebut merupakan fenomena dalam penelitian ini. Salah satu brand fashion lokal adalah Erigo. Tujuan pada riset ini ialah guna mengetahui adanya pengaruh variabel Citra Merek, Harga juga Kualitas Produk terhadap Keputusan pembelian produk Erigo. Dalam riset ini memakai metodologi penelitian kuantitatif dengan sampel yang digunakan dalam riset ini ialah purposive sampling juga pengambilan data kuesioner melalui google form. Dan sampel yang ditentukan dalam riset ini berjumlah 96 yang dibulatkan oleh peneliti 100 reponden. Orang yang telah membeli produk Erigo adalah respondennya. Data primer yang dikumpulkan dari instrumen angket itulah yang digunakan dan pengolahan data memakai aplikasi smartPLS 3.0. Hasil dari riset ini menunjukkan bahwa variabel citra merek dan kualitas produk memiliki pengaruh positif dan signifikan terhadap keputusan pembelian, sedangkan variabel harga memiliki pengaruh positif tetapi tidak signifikan terhadap keputusan pembelian produk Erigo di Sidoarjo.
Peran FOMO, Price Discount, dan Product Quality Terhadap Impulse Buying Makeup Somethinc di Shopee Sherliy Putri Haniifah; Mochamad Rizal Yulianto; Mas Oetarjo
Journal of Economic, Management, Accounting and Technology (JEMATech) Vol 8 No 2 (2025): August
Publisher : Fakultas Teknik dan Ilmu Komputer, Universitas Sains Al-Qur'an (UNSIQ) Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32500/jematech.v8i2.9447

Abstract

Industri kecantikan di Indonesia berkembang dengan cepat, terutama pada kalangan generasi muda. Pada generasi tersebut, Mereka semakin menyadari pentingnya penampilan dan perawatan diri. Penelitian ini bertujuan untuk memahami bagaimana peran Fear of Missing Out (FOMO), price discount, dan product quality terhadap impulse buying produk makeup Somethinc pada e-commerce Shopee. Penelitian ini juga menggunakan metode pendekatan kuantitatif dengan teknik pengambilan sampel yakni purposive sampling, yang terdiri dari 100 responden dan IBM SPSS versi 25 digunakan untuk mengolah data. Hasil penelitian menunjukkan bahwa Fear of Missing Out memiliki peran positif signifikan terhadap impulse buying produk makeup Somethinc pada e-commerce Shopee. Price discount juga terdapat peran yang positif signifikan terhadap impulse buying produk makeup Somethinc pada e-commerce Shopee. Selain itu, product quality juga memiliki peran positif signifikan terhadap impulse buying produk makeup Somethinc pada e-commerce Shopee.
Co-Authors Achmad Riski Kurniawan Aditya, Mita Alshaf Pebrianggara Amanda Aprilia Berliani Amanda Wuwut Nabilla Amilatun Nadhifah Apriliyah Ananda, Kharisma Andani, Retno Aprianto, Kurniawan Sova Ardelina Rahmawati Artiva Cahya Aisyah Putri Ashari, Billa Laura Azmi Adibah Dea Ayu Tisna Devi Andriyanti Rosidah Dewi Komala Sari Dhea Wulan Arianti Diana Kamila Dias Erwanda Diva Maharani Putri Eka Agustin Eko Satriyo Hadi Nata Faizi, Ahmad Nur Fajar Fakhrur Fiqri Febi Septiyan Ardiansa Febriana Ayu Widiati Febriansyah, Rizky Eka Febrianti, Yeti Ferra Puspa Prasiwi Firda Kartika Sari Fitria, Ina Fitriah, Ridhatul Haq, Masyithoh Faarisatul Hasan Ubaidillah Hidayati, Ade Irma Huda, Raden Muhammad Syamsul Ilmiah, Qhifdina Ina Fitria Indriani, Feri Karima Nabila Yulia Rahmawati Khoirun Nisak Kumara Adji Kusuma Kurnia, Fahreza Putra Rafliansyah Kurniawan, Achmad Riski Layyina, Almira Rizky Lilik Indayani Lintang Pratama Putra Andika M. Rizal Yulianto Malau, Rona Mala Shalsabella Maslichah Maulidina Maulana, Mochamad Luthfi Meriska Rossana Yanuar Masri Misti Hariasih Moch Ari Oktaviani Moch Rofiuddin Mochamad Rizal Yulianto Mochammad Fatur Irawan Mochammad Rizal Yulianto Muhammad Dedy Agung Syaiful Rahman Muhammad Yani Muhammad Yani Muhammad Yani, Muhammad Nanda dwi Novalia Netta Try Pustika Sari Nurvita, Qur’ani Octavia, Rena Salsabil PRAMESWARI, KARINA Prasiwi, Ferra Puspa Prastyo, Habib Eko Putri, Cindy Ananda Rachman, Mohammad Arief Rahma Nurlaila Rahmayanti , Siti Rahardhini Dwi Ratna Yulis Teaningrum Rezza Dwi Amalia Rischawati, Novita Rita Ambarwati Sukmono Rizki Dwi Rahmania Rohmadhani, Salsabela Diniarti Sabrina, Herdina Safira Nur Azizah Saptarianto, Bayu Alief Satrio Sudarso Sherliy Putri Haniifah Siska Rizki Aprilia Sumartik Syahputri, Denisa Firlian Syifa Novia Pradita Syofia, Khalimatus Tasya Oktavia Tina, Eli Agus Tristanti, Denia Ummah, Roviqotul Vani Zahara Maulidya Zahrotul Wahyu Layyinah ZUHRIYAH, ISMATUL ‘Aini, Jafnah Kamilah