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Evaluasi Layanan Bimbingan dan Konseling Berbasis Website: Pengaruh Terhadap Aksesibilitas dan Kualitas Layanan Mohamad Rizal Pautina; Mohamad Awal Lakadjo; Ilham Khairi Siregar; Arif Dwinanto
Student Journal of Guidance and Counseling Vol 5 No 1 (2025): Volume 5 Nomor 1 (Oktober 2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37411/sjgc.v5i1.4585

Abstract

Layanan Bimbingan dan Konseling (BK) berbasis website semakin banyak diterapkan sebagai solusi untuk meningkatkan aksesibilitas layanan psikologis di lingkungan pendidikan. Meskipun demikian, penerapan sistem digital dalam BK masih membutuhkan evaluasi yang komprehensif untuk menilai efektivitas, kualitas, dan dampaknya terhadap pengalaman pengguna. Artikel ini bertujuan untuk mengevaluasi layanan BK berbasis website dengan fokus pada kemudahan akses, kualitas sistem, dan pengalaman pengguna. Melalui pendekatan deskriptif-analitik, penelitian ini menganalisis data kuesioner yang diperoleh dari 200 pengguna layanan BK berbasis website. Hasil evaluasi menunjukkan bahwa meskipun layanan berbasis website meningkatkan aksesibilitas, tantangan terbesar terletak pada kualitas interaksi antara konseli dan konselor serta keandalan sistem. Oleh karena itu, rekomendasi untuk perbaikan sistem dan pelatihan konselor dalam interaksi digital sangat diperlukan.
Peningkatan Keterampilan Bertanya Siswa melalui Pendekatan Problem-Solving Sefni Rama Putri; Ilham Khairi Siregar
JAMBURA Guidance and Counseling Journal Vol 7 No 1 (2026): Volume 7 Nomor 1: Mei 2026
Publisher : Fakultas Ilmu Pendidikan Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37411/jgcj.v7i1.5012

Abstract

This study aims to describe the difference in the improvement of students' questioning skills between the group that participated in content mastery services using a problem-solving approach and the group that participated in content mastery services using the lecture method. The research used a quantitative approach with a quasi-experimental research type and a non-equivalent pretest-posttest control group design. The research subjects consisted of 40 students from the Department of Guidance and Counseling at Universitas Negeri Gorontalo, consisting of 20 students in the experimental group and 20 students in the control group. Subjects were selected using a purposive sampling technique based on predetermined questioning skill criteria. Data were collected using a questioning skills questionnaire with a four-choice Likert scale. The experimental group received content mastery services using a problem-solving approach, while the control group received content mastery services using the lecture method. The results of the descriptive analysis showed that after treatment, 45% of students in the experimental group were in the very skilled category, 50% were in the skilled category, and 5% were in the moderately skilled category. In the control group, 60% of students were in the skilled category and 40% were in the moderately skilled category. No students in the control group reached the very skilled category. Thus, descriptively, content mastery services using a problem-solving approach show better results than the lecture method in improving students' questioning skills.