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All Journal Ganaya: Jurnal Ilmu Sosial dan Humaniora Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Public Policy Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Ilomata International Journal of Tax and Accounting Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Ilomata International Journal of Social Science Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi SWARNA: Jurnal Pengabdian Kepada Masyarakat
Amud Sunarya
Program Studi Administrasi Publik, Universitas Terbuka, Indonesia
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Public Participation and Local Government Readiness in Building Function Certificate (SLF) Services: a Comparative Study of Malang Regency and Batu City Bambang Diana; Dwi Putranto Riau; Amud Sunarya
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 23 No. 1 (2026): June 2026
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v23i1.1445

Abstract

This study aims to analyze community participation and local government readiness in the management of Building Functionality Certificates (SLF) through the Building Management Information System (SIMBG), using a comparative multiple-case study approach in Batu City and Malang Regency.The research applies a qualitative method with data collected through in-depth interviews, focus group discussions (FGDs), observation, and documentation. A total of 11 informants were involved, consisting of representatives from local government agencies (DPUPR and DPMPTSP), as well as building owners/applicants and technical consultants to ensure balanced perspectives.The findings reveal that community participation has increased gradually due to digital service expansion and active socialization programs. However, participation remains constrained by limited public literacy, complex technical requirements, and system disruptions in SIMBG. Meanwhile, local government readiness is reflected in adaptive service strategies such as mobile services, technical assistance, and offline alternatives during system failures.The comparative analysis shows that Batu City emphasizes adaptive outreach strategies due to geographical challenges, while Malang Regency focuses on service stability and institutional efficiency. The study highlights that digital public services (SIMBG) simultaneously enhance access but also introduce new administrative challenges.This research contributes to the development of digital public service governance and participatory policy implementation, emphasizing the importance of collaboration between government, communities, and stakeholders in achieving safe and sustainable building management.
Co-Authors Abdurrahman Rahim Thaha Agus Diana, Bambang Aji Fajar Suryo Aji Fajar Suryo Antoro Akadira, Tora Akbar, Yonarisman Muhammad Ardik Ardianto Ating, Rashid Awinda, Syafila Nur Bambang Agus Diana Bambang Diana Destiana Dina Fadiyah, Dina Dwi Putranto Riau Dwi Putranto Riau Eha Saleha Florentina Ratih Wulandari Indera Pratama Putra Salmon INDRA PRATAMA PUTRA SALMON Isnaeni Yuliani Jayanti Armida Jayanti Armida Sari Jufri Yandes Laras Ayu Andini Milwan, Milwan muhtarom Muhtarom Nugroho, Sapto Setyo Nur Ambia Nurhayati, Syafiqoh Prasetyo, Eric Adam Riau, Dwi Putranto Ridho Harta Ridho Harta, Ridho Sukirman, Sri Ningsih Tirtariandi El Anshori, Yuli Tora Akadira Vivi Indra Amelia Nasution Yunus, Norhanishah Mohamad Zakiyah, Nur