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Journal : bit-tech

Topik yang saya akan bahas kali ini adalah tentang pelayanan BPJS Kesehatan melalui aplikasi Mobile JKN, khususnya dalam pemberian informasi dan pelayanan. Mobile JKN merupakan suatu inovasi terbaru pelayanan jaminan Kesehatan nasional yang berbasis elekt Gilbert Parera; Muhammad Darwis
bit-Tech Vol. 5 No. 3 (2023): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v5i3.691

Abstract

Mobile JKN is a new Government application to register and manage the health protection membership. The problem that often occurs is that many participants do not really understand the application and their use. Therefore, JKN mobile application needs to be adjusted and developed so that the usefulness and benefits can be felt by the participants and the wider community. The method used is the System Usability Scale (SUS), a questionnaire that can be used to measure the usability of a computer system according to the user's subjective point of view. In performing SUS calculations using 5-point Likert scale. The first SUS score was obtained from testing the JKN Mobile Application by distributing SUS questionnaires to 23 respondents.  The second test was carried out by involving 3 professionals and experts in the science of design and IT. The treatment of the SUS questionnaire in the second test was by adding points of recommendation for improvement to the Mobile JKN application in accordance with the first results in each statement of the second test questionnaire. And the results of the SUS score in this second test experienced a significant increase from 59 to 81, this shows that the recommendations for improvements to the Mobile JKN application need to be improved or need to be developed a lot. The Mobile JKN application needs to be developed a lot in terms of updating and providing information about this application because there are still many and do not understand about the Mobile JKN application.
Co-Authors Agam, Reza Agustiranti, Tifani Agustiranti, Tiffani Ahady, Nur Akhmad Fathir Albarri, Rifqi Alwan Alexander Muhammad Akbar Khan Almubarok, Fahad Farhan Alsauqi, Rayhan Amali Amali Andhika Presha Saputra Apriani, Debi Arifianto, Firman Asafalex Asafalex Ayu, Jenar Mahesa Aziz, Ikhwana Fakih Nur Bachtiar, Adnan Nuur Barcah, Quintin Kurnia Dikara Darwis Mawardin, Muhammad Devi Wulandari Diki Gita Purnama Diki Gita Purnama, Diki Gita Dinda Khoirunnisa Elza Dwi Juniar Erwindiaztama, Erwindiaztama Faisal, Mochammad Fatih, Muhamad Adillah Fatih, Muhammad Adillah febri, febrianto Febrianto Febrianto, Febrianto Firmansyah, Dodik FIRMANSYAH, MOCHAMMAD Garibaldi, Muhammad Adib Gatot Tri Pranoto Ghiffari, Bilal Al Gilbert Parera Gita Purnama, Diki Hafifi, Akrom Hafiizh Asrofil Al Banna Hasbi Yallah Hasibuan, Liyando Hermawan Hendrowati, Retno Iqnal Shalat SW Islamiyati, Dhea Julia Wulandari, Vani Kautsar, Rahagi Kosim, Mochammad Alvian Kurdiana, Aulia Khalfani Izzati kurniawan, Arya Kurniawan, Arya Maulana Lestari, Maya Gita M Firmansyah Maulana, Reza Arif Mawardin, Muhammad Darwis Mochammad Alvian Kosim Mochammad Alvian Kosim Muh. Darwis Muhamad Adillah Fatih Muthasina, Faisal Yahya Najjuan Al Fariz Nakia Natassa Putri, Sofia Tri Quintin Kurnia Dikara Barcah Rabbani, Sarah Surya Rahmatullah, Muhammad Iqbal Rayhan Alsauqi Retno Henrowati Reza Arif Maulana Rizki Reza Pratama Rosidah, Sri Alia Salsabilah, Ghina Saputra, Bagas Septiana, Nana Setiawan Restu Aji Setiawan Restu Aji Suto, Lintang Arbi Syaqilla Maulidia Tiaharyadini, Rizka Tri Wahyuti Vikri Muhammad Gafar Wahyuningdiah Trisari Harsanti Putri Wicaksana, Yusuf Eka Wiwik Handayani Yaddarabullah, Yaddarabullah