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All Journal IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature EDULITE: Journal of English Education, Literature and Culture Pendas : Jurnah Ilmiah Pendidikan Dasar Nusantara Journal of Information and Library Studies (N-JILS) Jurnal Pendidikan dan Konseling Didaktika: Jurnal Kependidikan JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Simki Pedagogia Journal of Research in Instructional J-KIP (Jurnal Keguruan dan Ilmu Pendidikan) Journal of Educational Sciences Media Nusantara JEELS (Journal of English Education and Linguistics Studies) JOTTER Lire Journal (Journal of Linguistics and Literature)
Wahyu Satya Gumelar
Universitas Islam Nusantara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Dentistry Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Evaluasi Kinerja Birokrasi Dinas Pendidikan Kabupaten Purwakarta dalam Peningkatan Mutu Layanan Pendidikan Era Otonomi Daerah Sadiyah; Deasy Nurmaulidah; Nurlaeni; Deding Ishak; Helmawati; Wahyu Satya Gumelar
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 01 (2026): Volume 11 No. 01 Maret 2026
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i01.40178

Abstract

Improving the quality of educational services has become a major challenge for local governments in the era of regional autonomy, particularly regarding the effectiveness of bureaucratic performance. This study aims to analyze the performance of the Education Office bureaucracy in Purwakarta Regency in supporting the improvement of educational service quality. The research employed a qualitative descriptive approach, with data collected through in-depth interviews, participatory observation, and document review. Research informants included structural officials, staff of the Education Office, and educational service users at the school level, selected using purposive sampling. The results indicate that the Education Office bureaucracy has implemented programs to improve service quality through procedural simplification, policy adjustments according to local needs, and coordination with educational units. However, challenges were identified, including limited human resource capacity, suboptimal internal coordination, disparities in service responsiveness across regions, and irregular outcome-based performance evaluation. The study concludes that strengthening the performance management system, enhancing human resource capacity, and improving cross-unit coordination mechanisms are crucial factors in enhancing bureaucratic effectiveness and service quality. These findings provide a basis for developing strategies to create a more responsive and sustainable educational bureaucracy. Keywords: Bureaucratic performance, Education Office, quality of educational services, regional autonomy, performance evaluation
Co-Authors Ade Tutty R. Rosa Afifi, Ruhana Agus Ruswandi Ajeng Yunica Hanifa Amini, Dea Alawiah Anita Kresnawaty Apriani, Nur Shintia Bangkit Cindy Selvia Somantri Putri Deasy Nurmaulidah Deding Ishak Diah Khadijah Ermaya, Annisa Salsabila Fadilah, Laila Putri Fitri Wulandari, Sri Gaffar, Muhammad Andriana Gigin Ginanjar Hamdan Hidayat Helmawati Herman, Alfan Alfian Huswatun Hasanah Khadafi, Muhammad Hilvan Khadijah, Syakira Nurul Khodijatul Kubro Khoerunnisa, Nadia Cinta Larassaty Alifah Lestari, Tyara Sucia Nida Aisya Suryadi Nur Ainun Nurlaeni Okke Rosmala Dewi Paulina Novarita Puspitasari, Rina Puspitasari Rahmah, leny Saili Rifqi Rayhani Rina, Neng Riska Amalia Riva Ola Purwantari Rosa, Ade Tuty Rokhayati Ruswandi, Riki Sadiyah Saili Rahmah, Leny Salsa Saroya Saroya, Salsa Setiawan, Rachmat Siti Nasriatul Hamidah Sucia Lestari, Tyara Syafitri, Nesyza Nurdiyani Syaiful Mujab Syifa Sonia Utami, Mulatsih Sri Venny Tawaffani Muslimah Yuswara, Iyus