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All Journal Jurnal Pendidikan Islam EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM Asy-Syir'ah: Jurnal Ilmu Syari'ah dan Hukum LENTERA: Jurnal Ilmu Dakwah dan Komunikasi Dinamika Ilmu FENOMENA SYAMIL: Jurnal Pendidikan Agama Islam (Journal of Islamic Education) Al-Hayat: Journal of Islamic Education TARBAWI: Journal on Islamic Education Scholastica : Jurnal Pendidikan dan Kebudayaan Khazanah Pendidikan Islam JURNAL PENDIDIKAN, SAINS DAN TEKNOLOGI EDUCASIA : Jurnal Pendidikan, Pengajaran, dan Pembelajaran Akademika: Jurnal Manajemen Pendidikan Islam Journal of Instructional and Development Researches Jurnal Tarbiyah dan Ilmu Keguruan Borneo DINAMIKA ILMU: Jurnal Pendidikan Fikruna : Jurnal Ilmiah Kependidikan dan Kemasyarakatan Southeast Asian Journal of Islamic Education SYAMIL: JURNAL PENDIDIKAN AGAMA ISLAM (JOURNAL OF ISLAMIC EDUCATION) FENOMENA: Jurnal Penelitian International Journal of Learning Reformation in Elementary Education Borneo Journal of Islamic Education Lentera: Jurnal Ilmu Dakwah dan Komunikasi al-Balagh : Jurnal Dakwah dan Komunikasi
Mukhamad Ilyasin
Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
Religion Arts Humanities Chemistry Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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The Role of the Kyai in Shaping Community Preferences: Mediating the Impact of Service Quality and Teacher Commitment Baharun, Hasan; Sabran, Sabran; Ilyasin, Mukhamad; Duraesa, M. Abzar; Thohir , Putri Fahmadia Dinda Maulida; Zaini, Abdul Wahid
Jurnal Pendidikan Islam Vol 11 No 2 (2025): Jurnal Pendidikan Islam
Publisher : The Faculty of Tarbiyah and Teacher Training associated with PSPII

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpi.v11i2.44827

Abstract

Islamic boarding schools in Indonesia are growing rapidly, yet many still struggle to maintain competitiveness and community trust. This study examines the influence of service quality and work commitment on preferences in choosing pesantren, with patronage figures (kyai) as mediating variables. Using a quantitative explanatory causal design, data were collected from 380 respondents, consisting of students and guardians at Nurul Jadid Islamic Boarding School, East Java. The data were analyzed with Partial Least Squares–Structural Equation Modeling. The results reveal that service quality significantly affects both patronage figures (β = 0.502, p < 0.001) and preferences (β = 0.243, p < 0.01), whereas work commitment significantly influences patronage figures (β = 0.354, p < 0.001) but has no direct effect on preferences (β = 0.096, p = 0.212). Patronage figures have the strongest impact on preferences (β = 0.539, p < 0.001) and mediate the effects of both service quality (β = 0.475, p < 0.001) and work commitment (β = 0.233, p < 0.001). These findings confirm that technical factors such as service quality and teacher commitment shape community preferences only when reinforced by the authority and legitimacy of kyai leadership. The study advances the SERVQUAL and Social Exchange frameworks in faith-based education and suggests that pesantren should integrate service improvements with stronger leadership visibility to sustain community loyalty and institutional competitiveness. The research implies that to effectively increase community preference for Islamic boarding school institutions (pesantren), institutions must not only focus on tangible improvements in service quality but also strategically emphasize the selection and visibility of a respected patronage figure (kyai) who possesses strong legitimacy in the eyes of the community.
Co-Authors Abdul Wahid Zaini Agus Setiawan Anggraini, Helda Yusfarina Atika Muliyandari Babun Suharto Baharun, Hasan Bahrani Gunawan, Sandri Habib Anwar Al Anshori Hafidz, Aditya Halidi, Halidi Hartono, Iwan Helda Yusfarina Anggraini Janah, Fathul Lukman, Hellena Nisfary M. Abzar Duraesa Miftahur Ridho Moh Sabran Sabran Muadin, Akhmad Mufrizal, Muhammad Muhammad Rezza Nur Rahman Robingatin Rosadi, Khumaini Saleah, Prasart Salehudin, Mohammad Siti Julaiha Sugiannoor Sultani Suratman Suratman Syahril Syahril Syofian, Achmad Taufikur Rohman Thohir , Putri Fahmadia Dinda Maulida Wahidah, Elya Maslichatul Zamroni Zamroni