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All Journal The Spirit of Society Journal : International Journal of Society Development and Engagement Astonjadro DEDIKASI PKM Media Komunikasi Dunia Ilmu Sipil (MoDuluS) International Journal of Engineering, Science and Information Technology E-Jurnal SPIRIT PRO PATRIA Jurnal Taguchi : Jurnal Ilmiah Teknik dan Manajemen Industri
Rizal Bahaswan
Universitas Narotama Surabaya
Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Analysis of Factors Affecting Satisfaction to Contractors’ Performance in Retail Building Construction Work Reinaldy Iqbal Syahdila; Rizal Bahaswan
E-Jurnal SPIRIT PRO PATRIA Vol 12 No 1: Maret 2026
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat / Narotama University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/spirit.v12i1.3627

Abstract

The retail building construction industry has unique characteristics including tight time constraints, specific functional standards, and direct impact on business performance. This study aims to analyze factors influencing satisfaction with contractor performance in retail building construction projects, specifically focusing on Indomaret store development projects in East Java Regional I. The research employs a descriptive quantitative approach using purposive sampling of 30 respondents from five new Indomaret store construction projects. The research instrument uses the SERVQUAL model adapted for construction context with five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Results indicate very high satisfaction levels with contractor performance, with an overall average score of 4.17 or 83.4% (categorized as "Very Good"). The tangibles factor has the highest value (4.34), followed by responsiveness (4.27), reliability (4.01), empathy (3.89), and assurance (3.89). The research model successfully identified six critical aspects for contractor performance control that can be implemented as a practical evaluation framework for project owners and contractors to improve retail building construction performance.
Analysis of The Relationship of Land Transportation With GRDP in Wholesale and Retail Trade Sector, Car and Motorcycle Reparation Rizky Putra Raditya; M Ikhsan Setiawan; Ronny Durrotun; Rizal Bahaswan; Adi Prawito; Putu Doddy Heka Ardana; I Ketut Sutapa; Defi Irwansyah
International Journal of Engineering, Science and Information Technology Vol 4, No 1 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i1.487

Abstract

Transportation Land transportation influences national economic growth. Due to the existence of land transportation modes, the national economy can continue to grow from year to year. This study analyzed the variable relationship between land transportation through road length data, road condition data, and GRDP in the wholesale and retail trade sectors. The results of this study show that good national road conditions have a very low positive correlation (0.079). And has an insignificant relationship to GRDP (0.665 0.05). National road conditions have a shallow level of positive correlation (0.074). And has a negligible relationship to GRDP (0.679 0.05). Damaged national road conditions have a superficial negative correlation (-0.040). And has an insignificant relationship to GRDP (0.823 0.05). National road conditions severely damaged did not pass the requirements test, normality test results (0.024 0.05). Provincial road conditions are good, with a positive correlation (0.681). And has a significant relationship to GRDP (0.00 0.05). Medium local roads have a good level of positive correlation (0.586). And has a substantial relationship to GRDP (0.00 0.05). The condition of damaged provincial roads has a low negative correlation (-0.103). It has an insignificant relationship to GRDP (0.563 0.05). The condition of the badly damaged national road does not pass the requirements test, the normality test (0.024 0.05). Moderate district/city road conditions have an average positive correlation (0.356). And has a significant relationship to GRDP (0.039 0.05). The condition of district/city roads is damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05). The condition of district/city roads is badly damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05). The condition of district/city roads is damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05). The condition of district/city roads is badly damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05). The condition of district/city roads is damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05). The condition of district/city roads is badly damaged and has a shallow correlation level of (0.105). It has an insignificant relationship with GRDP (0.555 0.05).
Co-Authors Achmad, Imron Ramdhani Adi Prawito Adi Prawito Agung Sihono Agus Sukoco Alfa Izza Ramadhani Alhussein Marzuk Alie, R.M. Mahrus Alviansyah, M. Khakim Amrun Rosyid Ani Wulandari Arie Indartono Bin Arshad, Mohd Fadzil Che Zalina bt Zulkifli Choirul Umam, Choirul Defi Irwansyah Ekki Erlangga Eko Guntoro, Dani Eko Nurmianto Fadilah, Eka farida hardaningrum Febriani, Pasca Fitri Firdaus Pratama Wiwoho, Firdaus Pratama Firman Aditya Hardian Ningsih, Hardian Harmanto, Dani Hendramawat Aski Safarizki I Ketut Sutapa I Putu Artaya Julistyana Tistogondo Labina, Bagastha Pudji Yurinko M Ikhsan Setiawan M Ikhsan Setiawan M. Ikhsan Setiawan Machicky Mayestino, Alexander Maruli, Sahat Mayestino, Alexander Machicky Mesakh Yunanto Misbakul Munir Muchayan, Achmad Muhammad Ikhsan Setiawan Mulyadi, Irwan Nawir Rasidi Purwanto Purwanto Putu Doddy Heka Ardana Rahmat, M. Basuki Reinaldy Iqbal Syahdila Rizky Putra Raditya ROFIK JALAL ROSYANAFI Ronny Durrotun Ronny Durrotun Sri Wiwoho Mudjanarko, Sri Wiwoho Sulistyani Eka Lestari Suyono, Joko Syaiful Syaiful Tjahjono, Prijo Triantoni Triantoni Zulaicha Parastuty