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All Journal Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Inovasi Sosial: Jurnal Pengabdian Masyarakat
Basri Fahriza
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati, Sismiati; Susanto, Primadi Candra; Gunawan, Aang; Fahriza, Basri
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
The Analysis of On-Time Performance, Service Quality, Brand Image, and Promotion on Passenger Loyalty through Passenger Satisfaction Yuliantini; Olfebri Olfebri; Aang Gunawan; Basri Fahriza
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3598

Abstract

  The purpose of this study is to develop hypotheses related to factors that influence passenger loyalty, especially in the aviation sector. The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach were obtained from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review are as follows: 1) On-time performance affects passenger satisfaction; 2) Service quality affects passenger satisfaction; 3) Brand image affects passenger satisfaction; 4) Promotion affects passenger satisfaction; 5) On-time performance affects passenger loyalty; 6) Service quality affects passenger loyalty; 7) Brand image affects passenger loyalty; 8) Promotion affects passenger loyalty; 9) Passenger satisfaction affects passenger loyalty; 10) On-time performance affects passenger loyalty through passenger satisfaction; 11) Service quality affects passenger loyalty through passenger satisfaction; 12) Brand image affects passenger loyalty through passenger satisfaction; and 13) Promotion affects passenger loyalty through passenger satisfaction. This study is limited to passenger loyalty in the aviation sector. This study contributes to the understanding of factors influencing passenger loyalty, with a focus on factors such as on-time performance, service quality, brand image, promotion, and passenger satisfaction. This research provides new insights into other factors influencing passenger loyalty, particularly in the aviation industry. Thus, it can serve as a reference for future literature.   Keywords: Passenger Loyalty, Passenger Satisfaction, On-Time Performance, Service Quality, Brand Image, Promotion
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati, Sismiati; Susanto, Primadi Candra; Gunawan, Aang; Fahriza, Basri
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
Pengaruh Kepemimpinan Melayani Dan Organisasi Pembelajar Melalui Kompetensi terhadap Kinerja Karyawan Pada Perusahaan Pelayaran Jakarta Handini Salsabila; Edhie Budi Setiawan; Basri Fahriza; Nursery Alfaridi; Prasadja Ricardianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6676

Abstract

XYZ Shipping Company is engaged in the shipping line industry and is responsible for managing vessel scheduling with several shipping agents and internal departments in sea transportation operations. Some employees perceive that the lack of servant leadership practices has an impact on employee performance, thereby requiring further study to assess its influence. This research aims to analyze the effect of servant leadership and learning organization on employee performance through competence as a mediating variable at XYZ Shipping Company in Jakarta. This study uses a quantitative approach with 120 employee respondents. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results show that servant leadership and learning organization have a significant effect, both directly and indirectly through competence, on employee performance. These findings emphasize the importance of implementing servant leadership to strengthen competence and develop a learning organization culture that contributes to improving employee performance in the maritime transportation sector.
An Integrated Blockchain-Enabled DMAIC Framework to Optimise Aviation MRO Procurement in Indonesia Fahriza, Basri; Shuib , Adibah; Wan Mohamed , Wan Mazlina
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.4050

Abstract

This study examines persistent procurement inefficiencies in Indonesia’s aviation Maintenance, Repair, and Overhaul (MRO) sector, including prolonged lead times, customs delays, and dependency on imported spare parts. To address these challenges, the research develops the Integrated Blockchain-Based Framework for Aviation MRO Procurement (iBF-AMP) using the Lean Six Sigma DMAIC (Define, Measure, Analyse, Improve, Control) methodology. Data were obtained through expert interviews, process mapping, and benchmarking against international best practices. The findings suggest that the iBF-AMP can reduce procurement cycle time from 11–18 days to 5–7 days by enabling digitalised supplier interaction, automated smart contract–based documentation, and centralised warehousing in the Batam Free Trade Zone. The framework also improves customs efficiency through blockchain-enabled traceability and enhances supplier accountability via transparent digital ledgers. By integrating Lean Six Sigma with blockchain technology, the model offers a scalable pathway to strengthen efficiency, transparency, and reliability in aviation logistics, particularly for emerging economies.   Keywords: Lean Six Sigma; DMAIC; Blockchain; Smart Contracts; Aviation MRO; Procurement
Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation Gunawan, Aang; Yuliantini, Yuliantini; Olfebri, Olfebri; Fahriza, Basri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4902

Abstract

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Co-Authors Aang Gunawan Aang Gunawan Aang Gunawan, Aang Agus Suhendra Alfais Amin Darmawan Badzlina Anindya Bukhael, Muhamad Maurice Chaeruddin, Irwan Dian Artanti Arubusman, Dian Artanti Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Handini Salsabila Hermanto, Hendy Mashita Pinandita Muhammad Tohir Mustikasari Mustikasari Nursery Alfaridi S Nasution Olfebri Peppy Fachrial Prasadja Ricardianto Prianto Prianto, Prianto Primadi Candra Susanto Purwoko, Harry Rahmat Hidayat Reza Fauzi Jaya Sakti Rohana Sitanggang Sandriana Marina Sarinah Sarinah Satyagraha, Anggit Sembiring, Honny Fiva Akira Shuib , Adibah Sismiati, Sismiati Subandi Subandi Sujana, Putria Maury Wan Mohamed , Wan Mazlina Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Zaenal Abidin