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Syarif Permana Salingkat
Universitas Tadulako
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Journal : journal of publicness studies

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Bpjs Dan Pasien Umum Rumah Sakit Umum Daerah Undata Provinsi Sulawesi Tengah Rafliadi; Hattab, Syahruddin; Permana Salingkat, Syarif
JPS: Journal of Publicness Studies Vol 1 No 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1373

Abstract

This study aims to determine the effect of service quality on the satisfaction of BPJS patients and general patients of Undata Regional General Hospital, Central Sulawesi Province. This study uses the theory of 5 dimensions of service quality according to Kotler and Keller (2016: 442), which consists of Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy. This research uses a Mix Method Research Design with a Sequential Exploratory approach. The basis of research using the method of observation, nterviews and questionnaires or questionnaires and the types of data n this study are primary data and secondary data. the sample used was 97 respondents. The results showed that Service Quality had an effect on the satisfaction of BPJS patients and general patients at the Undata Regional General Hospital, Central Sulawesi Province with the value of t count> t table 9.809> 2.69) with a significance level <0.05 (0.001 <0.05) so that Ha was accepted and H0. The dominant Service Quality ndicator that affects BPJS and General Patient Satisfaction s Empathy because t has the greatest mean value compared to other variables. Quantitative data s supported by the results of nterviews with several nformants which show that the Quality of Service of Undata Regional General Hospital, Central Sulawesi Province has not gone well on ndicators of Reliability, Responsiveness, Assurance, Empathy, Tangibles, this can be seen from the non-optimal performance of doctors, uncertain service times, lack of response and friendliness of officers n providing services, nadequate facilities and nfrastructure. All forms of this problem need mprovement so that n the future t can run well.
Pengaruh Kompetensi Pegawai Terhadap Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor Roda Dua Di Kantor Sistem Administrasi Manunggal Satu Atap Kota Palu. Hikmah, Nurul; Susanti, Ani; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1559

Abstract

This study was conducted with the aim of determining the Influence of Employee Competence on the Quality of Motor Vehicle Tax Payment Services at the Palu City One-Stop Manunggal System Office. This study uses quantitative research conducted based on numbers and analyzed statistically. By using Edison et al's theory for competency variables with 3 dimensions, namely, knowledge, expertise, and attitude, and on service quality using Dwiyanto's theory with 5 dimensions, namely, attitude, procedure, time, facilities, and service costs. The data collection technique carried out in this study is by distributing questionnaires and surveys which are analyzed by quantitative descriptive analysis methods. The population of this study is all taxpayers who pay motor vehicle tax at the Palu City Samsat Office which amounted to 46,354 taxpayers, the sample drawing technique in this study uses the Slovin Formula with the number of samples obtained as many as 99.78 which is rounded to 100 respondents. Based on the results of this study, it was shown that the results of the normality test met the assumption of normality or Asymp.Sig (2 – tailed) of 0.076 > 0.05. The results of a simple linear regression analysis show that the competency variable has a significant influence on service quality with the regression equation Y = 6.518 + 0.764X. With the results of the F test on the F value of the F calculation > the table or 113.107 > 3.94, therefore it can be stated that the competence of employees has a simultaneous effect on the quality of service by paying taxes on two-wheeled motor vehicles at the Palu City Samsat Office. In addition, the value of the determination coefficient is 0.536 which shows that 53.6% of the service quality variable can be explained by the employee competency variable, while the remaining 46.4% is influenced by other factors. And the results of the hypothesis test stated that the competence of employees affects the quality of Samsat Kota services.
Sistem Informasi Manajemen Pada Kantor Perusahaan Listrik Negara Kota Palu Sadik, Ahmad; Riadi, Slamet; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 1 No 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1629

Abstract

This study aims to determine how the management information sistem at the hammer city state electricity company office provides information on electricity outages and scheduling. The theory used in this research is Azhar Susanto (2013) which consists of 4 important elements in information sistem services, namely: accurate, relevant, timely and complete. The informants in this study were 6 (six) people. The method used is Descriptive Qualitative. Data collection techniques in this study using observation, interviews, and documentation techniques. The results of this study indicate that the management information sistem at the Palu City State Electricity Company Office in providing information on power outages is quite good, however, there are still problems with the accuracy and timeliness of the distribution of the power outage schedule. In the accurate aspect, there is a problem, namely the duration of the power outage that is not in accordance with the schedule that has been distributed by PLN Palu City and there is a delay in power outages that are not in accordance with the distributed schedule, then the timely aspect of the information on the schedule of power outages in the Palu City area is not running well. This can be seen from the applicable Standard Operating Procedure (SOP), namely the blackout schedule which should be distributed one week or at least three days before the blackout. However, in reality, there are still frequent power outages without any information.
INOVASI IDENTITAS KEPENDUDUKAN DIGITAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALU Diwanti, Julia Oxana; Riadi, Slamet; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to find out the Innovation of Digital Population Identity at the Population and Civil Registration Office of Palu City. The research method used is Descriptive Qualitative, which provides a description of the phenomenon or focus of the problem being studied that occurs at the research location according to existing facts. The data collection techniques used are observation, in-depth informant interviews and documentation. The theory used in this study is the theory of Everett M. Rogers using five indicators, namely Relative Advantage, Compatibility, Complexity, Triability, Observability. Digital Population Identity Innovation has not gone well, where Digital Population Identity Innovation does not have advantages and more value so that it is considered still not good and has not provided a real solution to population administration services, has not succeeded in achieving the value of community needs and the demands of technological development and there are still people who experience difficulties, namely disruptions in the system that hinder the process and the ability of the community to understand a technology, the trial phase of the Digital Population Identity (IKD) application directly to the community in Palu City and the socialization carried out is not optimal. All forms of this problem need improvement so that in the future it can run well.
Implementasi Kebijakan Pencegahan Dan Penanggulangan Hiv/Aids Di Kelurahan Talise Kecamatan Mantikulore Kota Palu Ikram, Dzul Jalali; Kurnia, Intam; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/

Abstract

His study aims to examine the implementation of HIV/AIDS prevention and control policies in Talise Village, Mantikulore District, Palu City. The study uses George C. Edwards III's policy implementation model, which includes aspects of communication, resources, implementer disposition, and bureaucratic structure. This research employs a qualitative method with a descriptive approach. Data was collected through in-depth interviews with relevant stakeholders, such as the Palu City Health Office, Talise Health Center, the Palu City AIDS Prevention and Control Commission (KPA), and several affected community members. Additionally, field observations and document studies were conducted to strengthen the research findings. The results of the study indicate that the HIV/AIDS prevention and control policies in Talise Village have been implemented Fairly well, especially in terms of coordination between government agencies and healthcare service providers. However, there are still some challenges, such as limited resources, a lack of trained medical staff specifically for HIV/AIDS handling, and the persistent stigma towards people living with HIV/AIDS (PLWHA). Communication between agencies is quite effective, but the dissemination of information to the public needs to be improved so that awareness of HIV/AIDS is broader, and stigma can be reduced.
Penatausahaan Barang Milik Negara di Balai Wilayah Sungai Sulawesi III Palu Sakinah; Rivai, Abdul; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the administration of State-Owned Assets (BMN) at the Sulawesi River Basin Agency III Palu, using the BMN administration concept by Suwanda and Rusfiana, which includes the aspects of bookkeeping, inventory, and reporting, particularly in the management of office stationery supplies (ATK). This research employs a qualitative method with a descriptive approach, and data collection techniques through observation, interviews, and documentation. The research informants consist of the Head of General Affairs Subdivision, Commitment Making Officer (PPK), BMN Manager, and BMN Operator. The results show that the administration of BMN has not been optimal due to the lack of human resource competencies, which leads to data discrepancies, lack of accuracy in record-keeping, weak coordination, and limited technical understanding. Therefore, there is a need to enhance human resource capacity, conduct more routine inventories, and strengthen oversight systems and information integration. This study recommends continuous technical training and the refinement of operational procedures to support more orderly and accountable BMN administration.
Efektivitas Penanganan Orang Dengan Gangguan Jiwa Di Dinas Sosial Kota Palu Rifai, Mohamad; Munari; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/7rdqw107

Abstract

This study aims to evaluate the effectiveness of handling people with mental disorders (ODGJ) at the Social Service Office of Palu City. The focus of the research is directed at three indicators of effectiveness based on Richard M. Steers’ theory, namely: Goal Achievement, Integration, and Adaptation. This research uses a qualitative method with a descriptive approach. Data collection techniques were conducted through observation, interviews, and documentation. The results of the study show that the Palu City Social Service has made several efforts, such as outreach activities, provision of social rehabilitation services, and cross-sector collaboration. However, the effectiveness of handling ODGJ still faces several obstacles. In terms of Goal Achievement, there is a lack of facilities such as temporary shelters for ODGJ. Regarding Integration, cross-sector coordination has not yet been fully optimized. In the Adaptation aspect, follow-up programs such as monitoring and assistance for ODGJ after being discharged from psychiatric hospitals are still lacking. The conclusion of this study indicates that the effectiveness of handling people with mental disorders by the Social Service Office of Palu City is not yet fully optimal. It still requires improvements in facilities, inter-agency coordination, and post-treatment support, particularly in the aspects of Goal Achievement, Integration, and Adaptation, in order to optimize services and create a more inclusive environment.
Co-Authors Abd. Rahman Abdul Rivai Ahmad Fahrozi Almira K Lahiya Amanda Tasya, Nadia Andi Maman Firmansyah Andrian Andrian Ani Susanti Anisa, Ammatulah Annisa Prastika Qur’ani K. Apriliyani Apriliyani Arif Rahman Arif Rahman Arifah Rahmadhani Arsad, Mutiara Chandra, Qiska Natasyah Devano, Jerry Diwanti, Julia Oxana Eka Andani Farista, Gita Febrian, Dimas Febrianty, Febrianty Fiona R. H Firmansyah, Andi Maman GIFA RAHMA Gita Farista Gita Farista Gresya Yulian Masa Ikram, Dzul Jalali Intam Kurnia Jamaluddin Jonathan Gente, Aldovel Kadri W. Lumbay Khusnul Diana Kusmiatun Khoiriyah Melati Afriani Moh Akbar Lagina Moh Wahyudin Moh. Royfandi Mohamad Risky Adhitya Mohammad Adrian Muhamad Rinaldhi Tandah Muhammad Riski Nugraha Munari Muzdalifah Muzdalifah Najwa Najwa Nasilla Handayaningrum Nur wahdania Nuraisyah Nuraisyah Nurasiyah Nurasiyah Nurfahirah Nurfahirah, Nurfahirah Nurul Aulia Nurul Hikmah Puspitasari Puspitasari Rafliadi Rasti Rasti Ratu Amanda Busman Rena Rena Rian Rachdiat Maka Rifai, Mohamad RIFAYANTI RIFAYANTI Riska Amelia Riska Ayu Fahrany Riski, Fariska Risma Risma Rofika Ramadani Sadik, Ahmad Saharani Saharani Saharani, Rizkhy Pramutya Sakinah Savitri, Rai Sela Mitha Siska Amaliah Slamet Riadi Sopian sopian Syahruddin Hattab Tasya Namira Budjuhari Tri Cahya Randani