<![CDATA[This study recognizes that accelerating the installation of B2B internet services is crucial for PT Telkom Indonesia Witel Jakarta Barat to meet the seven-day service-level agreement (SLA ? 7 days) mandated by Ministry Regulation No. 15/2013. An evaluation of 3,394 orders in Q1 2024 showed 90.20 % on-time completion—below the regulator’s 95 % threshold. To close this gap, the research integrates Value Stream Mapping (VSM) with a Kaizen approach. Initial mapping revealed 140 hours of value-added time (VA-time) across the site-survey, cable-pulling, and activation stages, with over half lost to scheduling queues and material shortages. Kaizen actions—digitalizing technician scheduling, standardizing work-order formats, and conducting regular 5S audits—reduced VA-time to 7 hours (95 % efficiency) in the future-state design. Simulating the new procedures lifted SLA compliance above 97 % and cut customer complaints. Warehouse and fleet 5S scores rose from 2.0 (“adequate”) to 3.4 (“good”) over three audit cycles, signaling improvements in orderliness, tidiness, and safety. These findings confirm that the VSM–Kaizen synergy effectively eliminates non-value-adding activities, accelerates service delivery, and ensures regulatory compliance in the telecommunications sector.]]>
