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All Journal JURNAL KOLABORASI MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial International Journal of Engineering, Science and Information Technology International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Malikussaleh Social and Political Reviews Andalas International Journal of Socio-Humanities Mitra Abdimas: Jurnal Pengabdian kepada Masyarakat Jurnal Malikussaleh Mengabdi Jurnal Solusi Masyarakat (JSM) Jurnal Ilmiah Literasi Indonesia
Aflia Riski
Universitas Malikussaleh
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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THE IMPLEMENTATION OF E-GOVERNANCE IN IMPROVING PUBLIC SERVICES AT THE MEDAN DENAI SUB-DISTRICT OFFICE MEDAN CITY Sabina Azira Balqis Siregar; Teuku Alfiady; Aflia Riski; Ti Aisyah; Muhammad Hasyem
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1548

Abstract

The implementation of E-Governance in improving public services at the Medan Denai District Office, Medan City, represents a digital transformation effort aimed at creating a transparent, accountable, and efficient government through information technology. However, its application at the district level has not yet been fully optimized. This study aims to describe the implementation of E-Governance at the Medan Denai District Office and to identify the factors inhibiting its effectiveness. The research employs a qualitative approach using primary and secondary data collected through observation, interviews, and documentation. Data were analyzed using an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing. This study applies George C. Edward III’s policy implementation theory, which emphasizes four variables: communication, resources, disposition, and bureaucratic structure. The findings indicate that E-Governance implementation at the Medan Denai District Office remains suboptimal. Information technology has improved service efficiency but is not yet fully integrated. Transparency is limited due to the lack of accessible public information, while accountability mechanisms such as complaint and reporting systems remain manual. The main obstacles include limited human resource capacity, inadequate technological infrastructure, weak inter-stakeholder communication, and a bureaucratic structure that does not fully support digital systems. Strengthening human resources, improving infrastructure, and optimizing digital systems are necessary to enhance public service quality.
Co-Authors Abdullah Akhyar Nasution Ade Ihksan Kamil Ade Ikhsan Kamil Al Usrah, Cut Rizka Alawi, Fahrudin Amiruddin Ketaren Andyna, Cut Asrul Fahmi Awaludin Arifin Bagong Suyanto Beeri Burman Chalid, Ibrahim Dewi Kumala Sari Elsa, Rima Fadillah, Siti Fahmi Sya’ya Fahmi, Asrul Fatmasari, Desy Ferizaldi Ferizaldi Fitri, Dwi Ikhsan Rosyid Mujahidul Anwari Ilham, Iromi Kamil, Ade Ihsan Khoirudin Lubis, Bahtera Lisa Iryani Maisyura Maisyura Maisyura, Maisyura Maliati, Nulwita Meliyana Meliyana Meliza, Richa Muhammad Fazil, Muhammad Muhammad Habibi Muhammad Hasyem Mujiburrahman Mujiburrahman Mujiburrahman Mujiburrahman Mujiburrahman Mujiburrahman Mujiburrahman Muliari Muliari Nirzalin Nizar, Raudatun Nur Hafni Rahmatika, Assyfa Rangkuty, Rakhmadsyah Putra Richa Meliza Rizki Yunanda RR. Ella Evrita Hestiandari Rufi'i Sabina Azira Balqis Siregar Suadi Suadi Suadi Suadi Suadi Zainal Teuku Alfiady Ti Aisyah Yulia, Ruka Zarkasyi Zarkasyi