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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP INDEKS KEPUASAN MASYARAKAT DI PUSKESMAS DEWANTARA KABUPATEN ACEH UTARA Nanda Ameliany; Maisyura Maisyura
Negotium: Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2020)
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/njiab.v3i2.3056

Abstract

This study talks about the Effect of Service Quality on Community Satisfaction Index at Dewantara Health Center in North Aceh Regency. In this researcher found several problems such as lack of discipline and lack of enthusiasm of service officers in providing fast and good services for patients, namely in providing nimble administrative services, in the implementation of officers. The waiting period for the queue is too long. And the finding of puskesmas employees who are not friendly, this can be seen from the way the employee talks is curt and looks rude when serving patients. not in accordance with puskesmas culture. The cornerstone of the theory in this study is the theory of customer satisfaction based on perspective. The research question in this study is whether there is an effect of service quality on the community satisfaction index. And the purpose of this study is to determine the effect of service quality on the community satisfaction index. The method used in this research is a quantitative approach with data collection techniques by interviewing, observing and taking part of the respondents of 100 respondents in the Community Health Center in Dewantara District. The results of this study indicate that there is a positive and significant effect between service quality variables on the community satisfaction index in the Dewantara Health Center, Dewantara District, North Aceh Regency. After testing the hypothesis, the results of calculations in this study are tcount> ttable (2,278> 1,660). So Ha was accepted Ho was rejected. ABSTRAKPenelitian ini berbicara tentang Pengaruh Kualitas Pelayanan Terhadap Indeks Kepuasan Masyarakat Di Puskesmas Dewantara Kabupaten Aceh Utara. Pada peneliti ini ditemukan beberapa masalah seperti masih kurang disiplin dan masih kurang antusiasnya petugas pelayanan terhadap pemberian pelayanan yang cepat dan baik bagi pasien,yaitu dalam pemberian pelayanan administrasi tidak cekatan, dalam pelaksanaannya petugas. Masa tunggu untuk antrian terlalu lama. Dan Masih ditemukannya pegawai puskesmas yang tidak ramah, hal ini terlihat dari cara bicara pegawai yang ketus dan terlihat kasar saat melayani pasien. tidak sesuai dengan budaya puskesmas.  Landasan teori dalam penelitian ini adalah teori kepuasan pelanggan Berdasarkan Perpektif. Adapun yang menjadi pertanyaan penelitian dalam penelitian ini adalah apakah ada pengaruh kualitas pelayanan terhadap indeks kepuasan masyarakat. Dan tujuan dari penelitian ini yaitu untuk mengetahui pengaruh kualitas pelayanan terhadap indeks kepuasan masyarakat. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan teknik pengumpulan data secara wawancara, observasi dan konsioner terhadap 100 orang responden di Pskesmas Kecamatan Dewantara. Hasil penelitian ini menunjukkan bahwa Terdapat pengaruh positif dan signifikan antara variabel kualitas pelayanan terhadap indeks kepuasan masyarakat di Puskesmas Dewantara Kecamatan Dewantara Kabupaten Aceh Utara. Setelah dilakukan pengujian hipotesis, maka hasil perhitungan pada penelitian ini  adalah nilai thitung>ttabel (2,278>1,660). Sehingga Ha diterima Ho ditolak.
TRANSFORMATIONAL LEADERSHIP IN ORGANIZATIONAL TRANSFORMATION Maisyura Maisyura; Ti Aisyah; Rico Nur Ilham
Jurnal Ekonomi Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember
Publisher : SEAN Institute

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Abstract

This article discusses the importance of the role of leadership in dealing with organizational change. Of the various leadership styles, the author explores transformational leadership which is considered the most appropriate as the spearhead of organizational transformation. Using the literacy study method sourced from books and writings in scientific journals which are then compiled with the author's point of view, this paper tries to explore the role of leadership in leading organizational change with all the characteristics possessed by this leadership style. This paper presents organizational transformation by looking at the important role of leadership as a driving force for change in the organizational transformation process, both its charismatic role and its instrumental role. Transformational leadership is considered the most suitable to be applied to make organizational change to be able to synergize with unexpected environmental changes and can occur at any time without being predictable, Transformative leaders have the knowledge, expertise, and skills and dare to act and take risks with the power of a visionary and full of vision. calculations and have a strategy to produce innovations for the success of a transformation. with eight stages of Kotter's change known as Kotter's 8 Steps Changes Model which is carried out using the concept of organizational transformation proposed by Gouillert and Kelly known as the 4R (Reframing, Restructure, Revitalization and Renewal).
THE INFLUENCE OF TRAINING, EMPLOYEE RELATIONS AND REWARDS ON EMPLOYEE JOB SATISFACTION AT AVICENNA BIREUEN HOSPITAL Muhammad Iqbal; Sullaida; Em Yusuf Iis; Maisyura
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 1 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i1.1465

Abstract

This research aims to determine the influence of training, employee relations and rewards on employee job satisfaction at Avicenna Bireuen Hospital. It can be seen that there are still many complaints from people who often procrastinate because there are some employees who are not yet professional in carrying out their duties and obligations, such as lack of preparation, supervision and control so that many people feel dissatisfied and excessive workload will have a negative impact on employees. The independent variables in this research are training, employee relations and rewards. Meanwhile, the dependent variable is Job Satisfaction. This type of research uses quantitative methods. Data were collected using a questionnaire containing questions and statements by distributing them to the employees concerned at Avicenna Bireuen Hospital. The scoring technique uses a Likert scale. This research was conducted on a sample of 114 employees at Avicenna Hospital Bireuen. The sampling technique uses a census or saturated sample. This research uses multiple linear regression analysis with the SPSS (Statistical Program for Social Science) program. The results of the research show that Training has no positive effect on Job Satisfaction shown by Avicenna Bireuen Hospital employees, Employee Relations has no positive effect on Job Satisfaction shown by Avicenna Bireuen Hospital employees, and Reward has a positive and significant effect on Job Satisfaction shown by Avicenna Hospital employees Bireuen.
Pengaruh Reward dan Keadilan Organisasi terhadap Kinerja Pegawai pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Bireuen T. Arif Alfarizi; Maisyura Maisyura; Aiyub Aiyub; Nur Faliza
Jurnal Intelek Insan Cendikia Vol. 3 No. 04 (2026): April 2026
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Penelitian ini bertujuan untuk menguji pengaruh Reward dan Keadilan Organisasi Terhadap Kinerja Pegawai Pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Bireuen.  Penelitian ini merupakan jenis penelitian kuantitatif dengan pendekatan deskriptif. Penelitian ini menggunakan data primer yang bersumber dari kuesioner yang didistribusikan kepada responden. Populasi pada penelitian ini adalah pegawai Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Bireuen yang berjumlah 47 orang yang semuanya dijadikan sampel penelitian. Data penelitian dianalisis dengan menggunakan metode analisis regresi linier berganda. Berdasarkan hasil penelitian menunjukan bahwa secara parsial Reward dan Keadilan Organisasi berpengaruh positif dan signifikan terhadap kinerja pegawai pada BKPSDM Kabupaten Bireuen.  Hal ini menunjukkan bahwa kombinasi antara sistem reward yang tepat dan penerapan keadilan organisasi yang konsisten mampu menciptakan lingkungan kerja yang kondusif, meningkatkan motivasi serta kepuasan kerja pegawai, dan mendorong peningkatan kinerja pegawai secara berkelanjutan dalam mendukung pencapaian tujuan organisasi pada BKPSDM Kabupaten Bireuen
Pengaruh Quality of Work Life, Job Burnout, Work Stress terhadap Kinerja Perawat RSUD Dr. Fauziah Bireuen Cut Kayla Ariska; Khairawati Khairawati; Marbawi Marbawi; Maisyura Maisyura
Jurnal Intelek Insan Cendikia Vol. 3 No. 04 (2026): April 2026
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Quality of Work Life, Job Burnout, dan Work Stress terhadap kinerja perawat di RSUD dr. Fauziah Bireuen. Landasan penelitian ini adalah sentralitas perawat sebagai penyedia layanan kesehatan garda terdepan yang pekerjaannya secara langsung berdampak pada pengalaman pasien dengan rumah sakit. Produktivitas perawat dapat terpengaruh secara negatif oleh faktor-faktor seperti beban kerja yang tinggi, stres psikologis, dan kondisi kerja yang tidak menguntungkan. Kinerja seseorang dapat terpengaruh secara negatif oleh kelelahan emosional dan tekanan kerja, seperti yang dijelaskan oleh Job Burnout dan Work Stress, sementara Kualitas Kehidupan Kerja mewakili kualitas keseluruhan kehidupan kerja seseorang, termasuk faktor-faktor seperti keseimbangan kehidupan kerja, lingkungan kerja, komunikasi, dan remunerasi. Partisipan penelitian dalam studi kuantitatif ini adalah perawat yang bekerja di Rumah Sakit Umum Daerah Dr. Fauziah Bireuen, yang diminta untuk mengisi kuesioner. Dengan menggunakan alat statistik, analisis data dilakukan menggunakan regresi linier berganda. Produktivitas perawat dipengaruhi secara positif dan signifikan oleh kualitas kehidupan kerja mereka, tetapi secara negatif oleh tingkat kelelahan kerja dan stres mereka. Ketiga faktor independen tersebut secara signifikan memengaruhi kinerja perawat secara bersamaan. Hasil penelitian ini menunjukkan bahwa kinerja perawat dan kualitas layanan rumah sakit dapat ditingkatkan dengan keseimbangan kehidupan kerja yang lebih baik, berkurangnya kelelahan kerja (burnout), dan pengelolaan stres serta penyakit terkait pekerjaan yang lebih baik.
Pemberdayaan dan Pemulihan Sosial Ekonomi Masyarakat Terdampak Bencana Hidrometeorologi melalui Penguatan UMKM dan Dukungan bagi Anak Disabilitas di Kabupaten Pidie Jaya Mujiburrahman Mujiburrahman; Ibrahim Chalid; Aflia Riski; Nulwita Maliati; Maisyura Maisyura; Suadi Suadi; Awaludin Arifin; Cut Andyna; Beeri Burman; Fahmi Sya’ya; Bagong Suyanto; Ikhsan Rosyid Mujahidul Anwari
Mitra Abdimas: Jurnal Pengabdian kepada Masyarakat Vol 6 No 1 (2026)
Publisher : Medan Resource Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57251/mabdimas.v6i1.2178

Abstract

This study presents a collaborative community service program designed to accelerate the socio-economic recovery of communities affected by hydrometeorological disasters in Pidie Jaya Regency, Indonesia. The program addressed the challenge of promoting sustainable recovery beyond emergency response by strengthening Micro, Small, and Medium Enterprises (MSMEs) and supporting vulnerable groups, particularly children with disabilities. A participatory approach was employed through collaboration among academics, local authorities, community organizations, and volunteers. The activities included emergency relief distribution, MSME management training, business capital assistance, mentoring, and inclusive educational support for children with disabilities. The findings demonstrate that emergency assistance effectively fulfilled immediate community needs, while MSME recovery showed varying levels of progress depending on the extent of disaster-related losses and business capacity. Continuous mentoring and institutional support proved essential for long-term business recovery. The program also enhanced community participation and social inclusion. Overall, integrating emergency relief with sustainable economic empowerment and inclusive social support provides an effective strategy for strengthening post-disaster resilience and community recovery.
Pemberdayaan Masyarakat Melalui Budidaya Ikan Lele Bioflok Kampung Rentan Narkoba di Gampong Mon Geudong Kecamatan Banda Sakti Kota Lhokseumawe Risna Dewi; Dwi Fitri; Maisyura Maisyura; Nada Nabila; Makmur Butar-Butar; Zakiah Nasution
Jurnal Pengabdian Masyarakat: Darma Bakti Teuku Umar Vol 4, No 1 (2022): Januari-Juni
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/baktiku.v4i1.4524

Abstract

The community service program of the Malikussaleh University 2021 with a study in the drug-prone village of Gampong Mon Geudong, Banda Sakti District, Lhokseumawe City. PemudaGampong Mon Geudong (PGM) Bersinar is a partner who runs a catfish farming program with a biofloc system. In its management, partners experience limited mastery of biofloc system catfish farming techniques, product marketing, and community vulnerability to drug abuse. To overcome this problem, solutions will be offered for partners in overcoming problems faced by partners which we will package in the form of meetings with partners and related parties. These solutions are to provide knowledge for catfish farming with a biofloc system. Solutions by carrying out Focus Group Discussions (FGD) for community empowerment through catfish farming with a biofloc system, so that they can discuss and identify problems and solutions for the solution for the stage of community empowerment through awareness, capacity building and empowerment for the next stage of making an independent and free economy from the dangers of drugs.
Kolaborasi Lintas Sektor Dalam Pelatihan Teknik Pemasaran dan Pemanfaatan Teknologi Digital Bagi UMKM di Kota Lhokseumawe Maryam; Aiyub; Muryali; Saharuddin; Ade Muana Husniati; Maisyura
Jurnal Solusi Masyarakat (JSM) Vol. 4 No. 1 (2026)
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jsm.v4i1.11764

Abstract

Digital marketing training and the use of digital technologies have become essential in today’s business environment. Increasing competition requires MSMEs to adapt by improving digital literacy and skills, particularly among groups with limited prior knowledge. In this context, stakeholders play a strategic role in providing knowledge, facilities, and sustained support to enable MSMEs to leverage digital channels and expand market access. This article examines a digital marketing and digital technology utilization training program for MSME practitioners in Lhokseumawe City, covering training materials, implementation methods, benefits, impacts, participant feedback, and follow-up recommendations. The program aimed to strengthen basic digital competencies, especially digital marketing strategies and the use of digital media to promote processed food products, which are predominantly produced by women-led MSMEs. The training was implemented through cross-sector collaboration involving government, academia, and MSME communities. The results indicate a meaningful impact, reflected in increased participants’ understanding of digital marketing, stronger motivation to promote their businesses through digital media, and initial actions such as creating accounts on online platforms. These findings suggest that digital marketing and digital media training can serve as a driving force for strengthening MSME capacity. Therefore, similar programs should be continuously promoted to generate long-term benefits for the economic sustainability of MSMEs in Lhokseumawe City.
EMPOWERING THE MEUNASAH ALUE VILLAGE COMMUNITY IN FLOOD DISASTER MITIGATION THROUGH ENVIRONMENTAL EDUCATION AND ACTION IN MUARA DUA DISTRICT, LHOKSEUMAWE CITY." Adnan; Aiyub; Muhammad Roni; Munardi; Maisyura
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 5 No. 3 (2025): November 2025 - February 2026
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19442650

Abstract

Flooding is a natural disaster that frequently affects coastal areas in Aceh, including Meunasah Alue Village in Muara Dua District, Lhokseumawe City. This condition is caused by high rainfall, suboptimal drainage systems, and low public awareness of environmental cleanliness. This community service activity aims to increase community capacity and awareness in flood mitigation through participatory-based environmental education and action programs. The implementation method uses the Participatory Action Research (PAR) and Community-Based Disaster Risk Reduction (CBDRR) approaches that directly involve the community in the planning, implementation, and evaluation of activities. The program was implemented for three months through stages of flood mitigation education, environmental actions (cleaning ditches, planting vegetation, and creating biopores), and the formation of Village Flood Alert Groups (KSBD). The results of the activity showed a 38% increase in community understanding, a decrease in inundation points from 14 to 6 points, and increased active participation of residents in maintaining environmental cleanliness. In addition to the physical impact, this activity also strengthened collective awareness, social solidarity, and coordination between the community and the village government. Thus, community empowerment through environmental education and action has proven effective in building community resilience to flood risks at the local level and can be used as a model for replication in other areas with similar characteristics.
Pengaruh Work Life Balance, Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kepuasan Kerja Tenaga Kesehatan Fadhila Khairani Husna; A. Hadi Arifin; Yanita Yanita; Maisyura Maisyura
AGILITY: Jurnal Lentera Manajemen Sumber Daya Manusia Vol 3 No 03 (2025): Agustus 2025
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/lmsdm.v3i03.944

Abstract

Penelitian ini bertujuan untuk menguji sejauh mana pengaruh Work Life Balance, Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kepuasan Kerja Tenaga Kesehatan di Unit Pelaksana Teknis Puskesmas Bahorok. Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh dengan cara membagikan kuesioner kepada 82 pegawai. Teknik analisis data yang digunakan adalah analisis regresi linier berganda yang terdiri dari uji instrumen data, uji asumsi klasik, dan pengujian hipotesis menggunakan bantuan perangkat lunak Statistical Package for the Social Sciences. Hasil penelitian menunjukkan bahwa secara parsial work life balance, kepemimpinan transformasional dan motivasi kerja berpengaruh positif dan signifikan terhadap kepuasan kerja tenaga kesehatan di Unit Pelaksana Teknis Puskesmas Bahorok. Temuan ini memberikan implikasi yang berguna bagi instansi kesehatan untuk menetapkan strategi yang berkaitan dengan pengelolaan sumber daya manusia untuk meningkatkan kepuasan kerja pada pegawai. Selain itu Kontribusi teoritis dari penelitian ini terletak pada penguatan bukti empiris mengenai hubungan langsung antara ketiga variabel independen terhadap kepuasan kerja dalam konteks organisasi layanan publik.