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All Journal Journal of Economic, Bussines and Accounting (COSTING) Martabe : Jurnal Pengabdian Kepada Masyarakat IKRA-ITH EKONOMIKA Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Journal of Economics and Business Letters Jurnal Ekonomi Jurnal Widya QISTINA: Jurnal Multidisiplin Indonesia Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Penelitian Ekonomi Manajemen dan Bisnis International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Riset Ilmu Manajemen Bisnis dan Akuntansi Mutiara: Jurnal Penelitian dan Karya Ilmiah Global Insights in Management and Economic Research Pundimaswid Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Maduma Sari Sagala
STIE IBMI MEDAN
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Pengaruh Pelatihan Pegawai Berkala terhadap Perubahan Perilaku Organisasi dalam Lingkungan Institusi Pendidikan di Medan Elfrida Yanti Simanjuntak; Jefri Harefa; Andi Berkat Zamasi; Adriel Hutagalung; Viona Ameyliasari Waruwu; Cerah Damayanti Lase; Faerizaro Zalukhu; Ririntia Justriany Pandiangan; Putriani Halawa; Maduma Sari Sagala
Mutiara : Jurnal Penelitian dan Karya Ilmiah Vol. 3 No. 4 (2025): Agustus : Jurnal Penelitian dan Karya Ilmiah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/mutiara.v3i4.2681

Abstract

This research is motivated by the phenomenon of changes in organizational behavior which is considered less than optimal, especially in the environment of educational institutions in the city of Medan. In the dynamics of daily work, various challenges are still found such as low levels of discipline, weak work initiatives, and lack of collaboration and professionalism among educators and education staff. One of the factors that is suspected to be the main cause of these problems is irregularities in the implementation of training or human resource capacity development. Training should be a strategic means of instilling organizational values, building a positive work culture, and improving individual and collective competencies. Training that is designed and implemented periodically is believed to be able to be one of the important instruments in changing the work behavior of educational apparatus towards a more productive and professional direction. However, in practice, there have not been many studies that have empirically tested the extent to which periodic training is able to influence real changes in organizational behavior. Therefore, this study aims to quantitatively examine the effect of periodic training on organizational behavior changes in educational institutions, especially in the city of Medan. The main focus of this study includes three important aspects, namely improving work culture, increasing collaboration among others, and increasing professionalism. Data was obtained through survey techniques on a number of respondents from various educational institutions. The results of the study show that periodic training makes a significant contribution to improving discipline, work initiative, a sense of responsibility, and forming a pattern of work behavior that is adaptive to organizational changes and challenges.
PENGARUH STRESS KERJA DAN BEBAN KERJA TERHADAP KINERJA KARYAWAN PADA PASAR SWALAYAN MAJU BERSAMA MEDAN MALL Halawa, Erniwati; Sagala, Maduma Sari; Nasution, Hafni Cholida
IKRAITH-EKONOMIKA Vol. 8 No. 2 (2025): IKRAITH-EKONOMIKA Vol 8 No 2 Juli 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Permasalahan dalam penelitian ini untuk mengetahui Pengaruh Stres KerjaDan Beban Kerja Terhadap Kinerja Karyawan Pada Pasar Swalayan Maju BersamaMedan Mall.Jenis penelitian ini adalah penelitian kuantitatif. Populasi dalam penelitianini adalah karyawan pada pasar swalayan maju bersama medan mall dengan jumlah40 karyawan dan sampel dalam penelitian ini sebanyak 40 karyawan. Teknikpengambilan sampel menggunakan sampling jenuh. Sumber data terdiri atas dataprimer dan data sekunder. Teknik analisis data pada penelitian ini menggunakananalisis regresi linier berganda. Penelitian ini menggunakan bantuan software SPSSversi 22. Hasil analisis regresi linier berganda yaitu Y= 6,688 + 0,265 + 0,602 + emenunjukkan bahwa stres kerja dan beban kerja berpengaruh positif dan signifikanterhadap kinerja karyawan . Hasil uji secara parsial menunjukkan bahwa stres kerjaberpengaruh positif dan signifikan terhadap kinerja karyawan yang dapat dilihatdari nilai thitung = 3,715 > ttabel = 1,687, serta variabel beban kerja juga berpengaruhpositif dan signifikan terhadap kinerja karyawan dengan nilai thitung = 2,723 > ttabel =1,687. Sedangkan secara simultan nilai Fhitung =40,709 > Ftabel 3,25 sehingga dapatdisimpulkan bahwa stres kerja dan beban kerja berpengaruh positif dan signifikanterhadap kinerja karyawan. Sementara Koefisien determinasi (R2) pada Adjusted RSquare sebesar 0,625 (62,5%), sedangkan untuk sisanya sebesar 27,5% dipengaruhioleh variabel lain di luar model.
PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUASAN PENGUNJUNG PADA MUSEUM PERJUANGAN TNI Zalukhu, Sariana; Sagala, Maduma Sari; Bako, Evi Novalin
IKRAITH-EKONOMIKA Vol. 8 No. 2 (2025): IKRAITH-EKONOMIKA Vol 8 No 2 Juli 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Permasalahan dalam penelitian ini adalah terjadinya fluktuasi pengunjung padaMuseum Perjuangan TNI dari tahun 2020-2024, kurangnya ketanggapan sebagianpara petugas dalam melakukan pelayanan yang baik dan promosi belum dilakukansecara optimal. Penelitian ini bertujuan untuk mengetahui Pengaruh KualitasPelayanan dan Promosi terhadap Kepuasan Pengunjung pada Museum PerjuanganTNI. Penelitian ini menggunakan jenis penelitian kuantitatif. Populasi dalampenelitian ini yaitu sebanyak 10.118 pengunjung. Teknik pengambilan sampelmenggunakan accidental sampling dengan jumlah sampel 99 responden. Penentuansampel menggunakan rumus slovin. Metode analisis data yang digunakan yaituregresi linier berganda dengan pengolahan data SPSS Versi 23.Hasil analisis regresi linear berganda yaitu Y = 10,589 + 0,128X1 + 0,396 X2 + emenunjukkan bahwa kualitas pelayanan dan promosi berpengaruh positif dansignifikan terhadap kepuasan pengunjung. Hasil uji t untuk variabel kualitaspelayanan (X1) berpengaruh positif dan signifikan terhadap kepuasan pengunjungdi mana dapat dilihat nilai thitung 2.189 > ttabel 1,985 dengan uji siginifikan 0,031< 5%. serta variabel promosi berpengaruh positif dan signifikan terhadap kepuasanpengunjung. thitung 4,567 > ttabel 1,985 dengan uji signifikan (0,000) < 5%. Hasilnilai uji F terdapat pengaruh positif terhadap kepuasan pengunjung dengan nilaiFhitung = 17,809 > Ftabel 3,09. Koefisien Determinansi (R2) sebesar 0,520(25,5%), sehingga dapat dikatakan bahwa 25,5% variasi variabel bebas yaituKualitas Pelayanan dan Promosi pada model ini dapat menjelaskan variabelKepuasan Pengunjung pada Museum Perjuangan TNI sedangkan sisanya sebesar74,5% dipengaruhi oleh variabel lain.
The Influence of Workload and Work Discipline on Employee Performance at The Regional Library Office of North Sumatra Province Siregar, Marintan Romasi Novalina; Sagala, Maduma Sari; Bako, Evi Novalin
Global Insights in Management and Economic Research Vol. 1 No. 3 (2025): Agustus 27, 2025
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v1i03.16

Abstract

Introduction: Employee performance in public service institutions remains a critical concern, particularly regarding factors such as workload and work discipline. This study examined the influence of workload and work discipline on employee performance at the Regional Library Office of North Sumatra Province. Purpose of the study: This research aimed to determine the extent to which workload and work discipline influence employee performance, both partially and simultaneously. Materials and methods: A quantitative approach was employed with saturated sampling involving 68 employees. Data were collected through validated questionnaires using a Likert scale. Multiple linear regression analysis was conducted using SPSS version 22 to test the hypotheses. Results: The regression equation Y = 4.307 + 0.364X₁ + 0.510X₂ demonstrated that both workload (t = 3.132, p = 0.003) and work discipline (t = 4.099, p = 0.000) significantly influenced employee performance. Simultaneously, both variables showed a significant effect (F = 70.584, p = 0.000) with an adjusted R² of 0.675, indicating that 67.5% of performance variance was explained by these factors. Conclusions: Workload and work discipline significantly influence employee performance at the Regional Library Office of North Sumatra Province. Appropriate workload management and consistent discipline enforcement are essential for optimizing employee performance in public service institutions.
Pengaruh Kompetensi dan Etos Kerja terhadap Kinerja Pegawai Pengadilan Negeri Sidikalang Simamora Intan Cahaya Beta; Rifqah Harahap; Maduma Sari Sagala
Jurnal Penelitian Ekonomi Manajemen dan Bisnis Vol. 4 No. 4 (2025): Jurnal Penelitian Ekonomi Manajemen dan Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jekombis.v4i4.5566

Abstract

The problem in this study is employee performance at the Sidikalang District Court, where performance is suboptimal, and there are indications of a lack of work ethic and competence in several aspects. The purpose of this study is to determine the influence of competence and work ethic on employee performance at the Sidikalang District Court. This study used quantitative methods. The population and sample were 35 employees at the Sidikalang District Court. Sampling was conducted using a saturated sampling technique. Data sources in this study were primary and secondary data. Data collection methods in this study included observation, interviews, questionnaires, and documentation. Data analysis used multiple linear regression, with hypothesis testing (partial test, simultaneous test, coefficient of determination test) at the Sidikalang District Court. Data processing was performed using SPSS version 25. The results of the multiple linear regression test are Y = 1.332 + 0.415X1 + 0.345X2 + e which shows that competence and work ethic will improve employee performance. The results of the partial test (t-test) show that competence has a positive and significant effect on employee performance where it can be seen t count = 3.057> t table 2.036. And the work ethic variable also has a positive and significant effect on employee performance where it can be seen = 2.605> t table 2.036. The results of the simultaneous test (F test) can be seen the F count value = 96.771> t table 3.29, meaning that together competence and work ethic have a positive and significant effect on employee performance. The results of the determination coefficient with a correlation regression value of 0.849 (84,90%), so it can be said that 84,90 % of the variation of the independent variables, namely competence and work ethic in the model, explains the employee performance variable at the Sidikalang District Court while the remaining 15,1% is explained by other variables.
Work Discipline and Job Satisfaction as Determinants of Employee Performance: Evidence from the Department of Industry, Trade, Energy, and Mineral Resources in Medan Nainggolan, Debora Marina Rutina; Sagala, Maduma Sari; Bako, Evi Novalin
Global Insights in Management and Economic Research Vol. 1 No. 3 (2025): Agustus 27, 2025
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v1i03.20

Abstract

Introduction: Employee performance fluctuation remains a critical challenge in public sector organizations, particularly in developing countries where administrative effectiveness directly impacts regional economic development. Purpose of the study: This research investigates the influence of work discipline and job satisfaction on employee performance at the Department of Industry, Trade, Energy, and Mineral Resources in Medan, Indonesia. Materials and methods: A quantitative approach was employed using saturated sampling of 66 civil servants. Data were collected through validated questionnaires and analyzed using multiple linear regression analysis. Results: The findings revealed that work discipline (t = 3.722, p < 0.05) and job satisfaction (t = 4.194, p < 0.05) significantly and positively influence employee performance. The regression model (Y = 9.102 + 0.261X₁ + 0.281X₂) demonstrated statistical significance (F = 20.237, p < 0.001), with both independent variables explaining 37.2% of the variance in employee performance. Conclusions: Work discipline and job satisfaction are critical determinants of employee performance in public sector organizations. Management should prioritize strengthening disciplinary mechanisms and enhancing job satisfaction to optimize organizational effectiveness.
PENGARUH CUSTOMER SATISFACTION, TRUST DAN CORPORATE REPUTATION DALAM MENINGKATKAN CUSTOMER LOYALITY POLYMER PADA PT. INTIPLAST KEMINDO PRATAMA Chandika, Wilkinson; Vincent, Vincent; Panggabean, Maya Sabirina; Sagala, Maduma Sari
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 1 (2024): Edisi Januari - April 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i1.3813

Abstract

Tujuan penelitian ini untuk menguji pengaruh Customer Satisfaction, Trust dan Corporate Reputation Dalam Meningkatkan Customer Loyality Polymer Pada PT. Intiplast Kemindo Pratama. Penelitian ini merupakan penelitian deskriptif. Populasi penelitian ini adalah pelanggan PT. Intiplast Kemindo Pratama berjumlah 116 orang. Sampel dalam penelitian ini adalah 90 orang dengan rumus slovin dan teknik sampling yaitu simple random sampling. Metode statistik adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa secara parsial menyatakan Customer Satisfaction berpengaruh positif terhadap Customer Loyality, karena nilai thitung sebesar 3,862 > ttabel sebesar 1,98761, Trust berpengaruh positif terhadap Customer Loyality, karena nilai thitung sebesar 4,048 > ttabel sebesar 1,98761 dan Corporate Reputation berpengaruh positif terhadap Customer Loyality, karena nilai thitung sebesar 2,886 > ttabel sebesar 1,98761. Dan juga secara simultan menyatakan Customer Satisfaction, Trust dan Corporate Reputation berpengaruh terhadap Customer Loyality, karena nilai Fhitung 76,474 > Ftabel 2,71. Besarnya koefisien determinasi membuktikan Customer Loyality cukup kuat dijelaskan Customer Satisfaction, Trust dan Corporate Reputation sebesar 71,8% dan sisanya 28,2% diterangkan variabel-variabel lain yang tidak ada di penelitian ini seperti promosi atau harga.
The effect of village fund management on infrastructure development in Tanjung Putus village, Pegajahan district, Serdang Begadai regency: English Harahap, Rifqah; Sagala, Maduma Sari
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

The purpose of this study was to determine the effect of Village Fund Management on infrastructure development in Tanjung Putus Village, Pegajahan Distric, Serdang Bedagai Regency. This research uses a quantitative method. The 220 residents of the Desa Tanjung Putus community make up the study's population, and the sample size in this study was 69 people. Random sampling is used in the determination process (random sample). The data sources for this research are primary data and secondary data. Primary data comes from observations, interviews, and questionnaires. Secondary data is obtained from data that has been documented. The analysis techniques used are simple linear regression analysis methods using the help of the SPSS version 22 program. The results of the research show that the Village Fund Management has a significant effect on infrastructure development in Tanjung Putus Village, Pegajahan District, Serdang Bedagai Regency, with a value of t-count > t-table that is (2.720 > 1.99601) and a significance value of 0.008 < 0.05. The coefficient of determination (R2) R-square was 0.548, or 54.8%, while the remaining 45.2% was influenced by other variables not discussed in this research.
The Influence Of Education And Training Programs On Employee Achievement In Republic Of Indonesia Public Radio Broadcasting Institution Medan Raymond Fransiscus; Lapiti Gokmatua Sagala; Maduma Sari Sagala
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

Education and training are carried out by private companies and government agencies with the aim of creating a potential workforce and improving employee skills.This research was conducted at LPP RRI Medan with a sample of 30 people and the sampling technique used was the saturated sampling method. Data sources are primary data and secondary data. Data collection methods are observation, interviews, questionnaires and documentation. Analysis of the data used is multiple linear regression analysis, t test, F test and coefficient of determination.From the results of the study with a partial test, the educational variable has a positive and significant effect on employee performance, it can be seen with tcount = 2.863> t table = 2.051 and sig 0.005 <0.05. The training variable has a positive and significant effect on employee performance, it can be seen from tcount = 14.120> ttable = 2.051 and sig 0.000 <0.05. Simultaneously, the variables of education and concentration have a positive and significant effect on employee performance, it can be seen from Fcount = 469205 > Ftable = 3.145 and sig 0.000 <0.05. The coefficient of determination is obtained at 78.4%. It can be interpreted that 78.4% of employee performance is influenced by education and training programs, the rest is influenced by other variables
Pengaruh Motivasi Kerja dan Fasilitas Kerja Terhadap Kinerja Pegawai pada Dinas Perpustakaan dan Kearsipan Kota Medan Humendru, Reitan Elijens; Sagala, Maduma Sari; Hasibuan, Siti Junaida
QISTINA: Jurnal Multidisiplin Indonesia Vol 4, No 2 (2025): December 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i2.7101

Abstract

Permasalahan dalam penelitian ini berawal dari capaian kinerja pegawai pada dinas perpustakaan dan kearsipan kota medan pada tahun 2024 yang mencapai 78,82% dan tergolong dalam kategori cukup. Ini di sebabkan oleh rendahnya motivasi kerja pegawai serta keterbatasan fasilitas kerja yang tersedia. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi kerja dan fasilitas kerja terhadap kinerja pegawai. Penelitian ini menggunakan meetode deskriptif kuantitatif. Populasi sekaligus sampel berjumlah 70 pegawai, dengan teknik pengambilan sampel menggunakan nonprobability sampling melalui pendekatan sampling jenuh. Hasil analisis regresi linear berganda menghasilkan persamaan Y=3.106 +0,563X1 + 0,382X2 + e, yang menunjukkan bahwa motifasi kerja dan fasilitas kerja berpengaruh positif dan signifikan terhadap kinerja pegawai. Uji t menunjukkan motivasi kerja berpengatuh signifikan tehadap kinerja pegawai dengan nilai thitung = 5,868ttabel = 1,996, dan fasilitas kerja juga signifikan terhadap kinerja pegawai dengan thitung = 4,831ttabel=1,996. Secara simultan pada uji F menunjukkan motivasi kerja dan fasilitas kerja berpengaruh positif dan signifikan dengan nilai Fhitung = 26,906 Ftabel =3.13. Nilai R Square sebesar 0.445 menunjukkan bahwa 44,5% variasi kinerja pegawai di pengaruhi oleh motivasi kerja dan fasilitas kerja, sementara 55,5% sisahnya di jelaskan oleh faktor lain diluar model.
Co-Authors Adam Firmansyah Adriel Hutagalung Andi Berkat Zamasi Anggriany, Vannesa Ariqah Shafa Nurelf Aritonang, Della Aswince Gulo Azwar Anas Manurung Bako, Evi Novalin Butar-Butar, Dwi Fany Fransiska Dewi Cecilya Jade Jade Cerah Damayanti Lase Chandika, Wilkinson Chichi Kembaren Chris Holan Aditia Hutagalung Debora Tambunan Dwi Fany Fransiska Dewi Butar butar Dwi Harisah Nduru Eldin Julman Lase Elfrida Yanti Simanjuntak Enjelina Tambunan Faerizaro Zalukhu Fajriah, Natasya Felice Mareta Waruwu Gea, Yuliana Ginting, Hemima Franika Br Hafni Cholida Nasution Halawa, Erniwati Hasibuan, Siti Junaida Hemima Franika Br Ginting Hendry . Herlin Munthe Humendru, Reitan Elijens Jefri Harefa Jeremia Emma Tribrata Ambarita Juli Mardiana Ndruru Lapiti Gokmatua Sagala Lase, Isani Leny Fernandita Maryana Erlic Maya Sabirina Panggabean Maya Sabirina Panggabean Muhammad Fathoni, Muhammad Nababan, Tiorika Nainggolan, Debora Marina Rutina NASUTION, HAFNI CHOLIDA Natalia Leli Marni Gulo Natalia Stefani Sigalingging Natanael Simanjuntak Natasya Fajriah Novirsari, Emma Novitria Ningsih Lase Nurhasanah Nurhasanah Ovitini lase Panggabean, Maya Sabirina Putriani Halawa Raymond Fransiscus Rifqah Harahap Rimbana Saputra Ginting Ririntia Justriany Pandiangan Rita Hutapea Rumondang Simamora S Siswanto Sanju Imanuel Silaen Sembiring, Bella Simamora Intan Cahaya Beta Siregar, Marintan Romasi Novalina Stephen Khutanto Steven Gilbert Bakara Telaumbanua, April Theodoro Hia Tiorika Nababan Vincent Vincent, Vincent Viona Ameyliasari Waruwu Waisnawi Westiani Gulo Widiya Tahir Winny Wijaya Yarni Waruwu Yeni Lastari Simbolon Yolanda Sarumaha Zalukhu, Asri Rahma Zalukhu, Sariana Zunuati Gulo