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All Journal Equilibrium: Jurnal Pendidikan Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Wahana Pendidikan JURNAL ABDIMAS TRIDHARMA MANAJEMEN JURNAL ILMIAH GLOBAL EDUCATION Journal of Education Research ALMUJTAMAE: Jurnal Pengabdian Masyarakat Jurnal Minfo Polgan (JMP) Jurnal Hasil Pengabdian Masyarakat (JURIBMAS) Innovative: Journal Of Social Science Research AGROTEKBIS: Jurnal Ilmu Pertanian JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Ahmad Akbar, Ahmad
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Analisis Pelatihan Terhadap Peningkatan Kinerja Karyawan Pada PT Mitra Asri Pratama Jakarta Selatan Akbar, Ahmad; Imbron Imbron
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 2 No. 6 (2025): November
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v2i6.1650

Abstract

This study aims to analyze the implementation of training programs at PT Mitra Asri Pratama and evaluate their impact on the performance of cleaning service employees. The research is motivated by low performance achievement, particularly in 2023, when a performance gap of -17.2% occurred due to low training participation and limited evaluation. A descriptive qualitative method was applied, with data collected through semi-structured interviews, observations, and documentation. Data validity was ensured using source and technique triangulation. The findings reveal that training is conducted through initial induction and annual programs focusing on Service Excellence, ASK (Attitude, Skill, Knowledge), and Standard Operating Procedures (SOP). However, the effectiveness of these programs remains limited due to monotonous delivery methods and the absence of a comprehensive training needs analysis. Improvements made in 2024 resulted in moderate performance growth    
Co-Authors ., Sumin ., Wahab Agustiawan, Mochammad Pandu Ahmad Zamzami Ainin, Ainin Anggraeni, Ninik Aryani, Wiwik Dyah Asih, Zwesty Kendah Citra Kurniawan Erwin Mahrus Faizal Amin Hasriyanti, Hasriyanty Heri Kurniawan, Heri Hutabarat, Rany Febriana Imbron Imbron Izhari, Fahmi Koswara, Nandang Lilis Fauziah Balgis Mas’adah, Mas’adah Muhammad Muttaqin Muhammad Tisna Nugraha, Muhammad Tisna Muhammad Yunus Munisa, Munisa Nasution, Darmeli Nurita, Endang Pratama, Muhammad Mariansyah Putri Wahyudi, Annisa Rezki Eka Raharjo Raharjo Rahmatika, Nadiya Ulya Setyanto Setyanto Sukino Sukino Sumin, Sumin Supriadi, Dadang Syahputra, Zulfahmi Syamsul Kurniawan Triyo Supriyatno Vibriana, Evita Wadly, Fachrid Wahab Wahab Wahyudi, Annisa Rezki Eka Putri Widya, Rika