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Journal : Jurnal Ilmiah Edunomika (JIE)

PENGARUH PENDIDIKAN DAN LATIHAN TERHADAP KOMPETENSI GURU DAN KOMITMEN KERJA GURU SERTA DAMPAKNYA TERHADAP KUALITAS PENDIDIKAN DI SMA NEGERI SE KECAMATAN DEMAK KABUPATEN DEMAK Hendrajaya, Hendrajaya
JURNAL ILMIAH EDUNOMIKA Vol. 6 No. 2 (2022): EDUNOMIKA : Vol. 06, No. 02, 2022
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v6i2.12653

Abstract

To increase the educational quality, it was needed the teacher’s competence, the work teacher’s work commitment, and the training and education. The purpose of this research was to explain the influence of the training and education toward teachers’ competence and teahers’ work commitment and the effect on educational quality in Demak Subdistrict, Demak Regency. The research was conducted by using the quantitative method, inferential type. The research was conducted on 65 teachers of State Senior High School in Demak Subdistrict, Demak Regency. The technique of data collection was using questionnaire and analyzed by using SPSS for windows version 17.0. The result of this research showed that (a) the training and education program influenced teachers’ competence, (b) the training and education influenced teachers’ work commitment, (c) the training and education influenced educational quality, (d) teachers’ competence influenced educational quality, (e) teachers’ work commitment influenced educational quality, (f) teachers’ competence did not mediate the effect of the training and education on educational quality, (g) teachers’ work commitment did not mediate the effect of the training and education on educational quality. Keywords : Training and Education, Teachers’ Competence, Teachers’Work Commitment, Educational Quality
PENGARUH LOKASI, SARANA DAN PRASARANA SERTA PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (Studi Kasus pada hotel-hotel di Kabupaten Semarang ) Hendrajaya, Hendrajaya
JURNAL ILMIAH EDUNOMIKA Vol. 7 No. 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.12654

Abstract

The aim of this research is to know the influence of the Location, Facilities and Service toward the Satisfaction of the customers and the implication toward the Loyality of customers.This research used primary data about the standart quality of location (7 items), standart quality of facilities (18 items), standart of service (16 items), standart quality of customer satisfaction (7 items) and variable of customer loyality (6 items). All items above are measured using likers scale and analized of its validity and reliability. Data gathering is using questioneair techningue to the 168 quests of hotel in Semarang. Data analysis is using path analysis, t-test, f-test and coefficient of determanition. The result of the researct shows that of the hypothesis are not all acceptable, it is incated that location doesn’t influent positively and significantly toward the customers satisfaction, mean while facilities influents positively and significantly with analysis t-test (2,160) > t-table (1,654) and analysis sig.(0,032) < (0,05), sercice influences positively and significantly toward customers satisfaction with the analysis t-test (2,411) > t-table (1,654) and analysis sig.(0,017) < (0,05), customer satisfaction is not intervening between location and customer loyality because the direct influence > the indirect influence (6,8%) > (1,6%). Customers satisfaction is entervening between facilities and customers loyality, the influence as much as (6,2 %), customer satisfaction is not intervening between service and loyality because direct influence > indirect influence (23,5%) > (6,8%), customers satisfaction influents positively and significantly toward customers loyality with the analysis t-test (11,264) >f-table (2,26) and analysis sig (0,000) < (0,05), r2 (0.199) which means it has a 19,9% positive influence toward customers loyality. Customer satisfaction is intervening between facilities toward customers loyality Hotel in Semarang. KeyWords : Location, Facilities, Service, Customers Satisfaction, Customers Loyality.