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All Journal Kreano, Jurnal Matematika Kreatif-Inovatif JURNAL DERIVAT: JURNAL MATEMATIKA DAN PENDIDIKAN MATEMATIKA CommIT (Communication & Information Technology) AKSIOMA Journal of Medives Union: Jurnal Ilmiah Pendidikan Matematika Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Wacana Akademika : Majalah Ilmiah Kependidikan Jurnal Penelitian Pendidikan IPA (JPPIPA) Teorema: Teori dan Riset Matematika M A T H L I N E : Jurnal Matematika dan Pendidikan Matematika Sentra Cendekia Cendikia : Media Jurnal Ilmiah Pendidikan Indo-MathEdu Intellectuals Journal Pattimura Proceeding : Conference of Science and Technology Journal of Medives: Journal of Mathematics Education IKIP Veteran Semarang Journal of Educational Studies
Nerru Pranuta Murnaka, Nerru Pranuta
STKIP Surya Tangerang
Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Energy Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Journal : Journal of Educational Studies

 1 
Students' Perception of Academic Service Management of Study Programs and Its Implications on Student Satisfaction Paduppai, Andi Mardiana; Murnaka, Nerru Pranuta; Nashrullah, Mochamad
Journal of Educational Studies Vol. 4 No. 1 (2026): April
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i1.2696

Abstract

This study aims to examine students' perceptions of academic service management within study programs and its implications for student satisfaction at Muhammadiyah University of Sidoarjo. Academic service management in this study encompasses aspects of planning, organizing, implementing, and monitoring and evaluating academic services. The study used a quantitative approach with a descriptive and correlational design. The subjects were active students at Muhammadiyah University of Sidoarjo. were selected as respondents because they have direct experience in utilizing academic services. Data were collected through a Likert-based questionnaire and analyzed using descriptive statistics and correlation analysis to examine the relationship between academic service management and student satisfaction. The results of this study are expected to provide an empirical overview of the quality of academic service management at the study program level and the level of student satisfaction as service users. The findings of this study are expected to serve as a basis for evaluation and decision-making in order to continuously improve the quality of academic services and strengthen academic governance oriented towards student satisfaction.
Co-Authors Abdul Azis Abdillah Ahyani, Edi Alfian Alfian Alperu Alperu Andi Mardiana Paduppai Andy Wahyu H Anggraini, Betta Asri Gita Azhari, Devi Syukri Bobbi Rahman, Bobbi Detta Anastasya, Detta Dhuhani, Elfridawati Mai Dyah Kusbiantari Elizabeth Wahyu Margareth Indira Erliana, Leni Fachruzzaki Fauzi, Muhammad Sukron Gita, Asri Haryanti Haryanti Haryanti Haryanti Hendrilia, Yudi I Gusti Agung Anom Yudistira Indira, Elizabeth Wahyu Margareth Indra Bayu M Ira Silviana Rahman Judijanto, Loso Jufra, Arlita Aristianingsih Jufra, Jufra Kadir, Dalimawaty Kadiyo, Kadiyo Kiat, Selvi Klara Iswara Sukmawati Maisura Maisura Marini Mochamad Nashrullah Muhammad Amien Ibrahim Muharam, Suhari Paduppai, Andi Mardiana Pimpi, La Puguh Wahyu Prasetyo, Puguh Rika Itho Manalu Rinda Nariswari Samsul Arifin Satria Satria, Satria Sehan Rifky Siminto Siminto, Siminto Sri Ratna Dewi Sri Ratna Dewi, Sri Ratna Sukmawati, Klara Iswara Surgandini, Arumella Ulandary, Yury Wiwik Wiyanti Yuniarti, Nia Yuniarti, Nia