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Journal : Binus Business Review

The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia Rita Ambarwati; Mudji Astuti; Rohman Dijaya; Retna Fetty Idamayanti
Binus Business Review Vol. 12 No. 1 (2021): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v12i1.6496

Abstract

E-Samsat offers the service regarding motorized vehicle tax payment online. Still, in its implementation, it doesnot have many users. It is due to the community’s lack of awareness and the advantages that it can offer. Theresearch aimed to analyze the determinant factors in using the e-Samsat service in East Java. The effects of eachvariable (trust, awareness, ease of use, and intention to use) on each other were examined. The research wasconducted at Samsat joint office in Surabaya because it was the area with the largest motorized vehicle in EastJava. The research applied a quantitative approach. There were 200 respondents who were users of the service.They were selected using the cross-section technique through questionnaires. Then, data analysis used the PartialLeast Square Structural Equation Modeling (PLS-SEM) approach. Data analysis results indicate that almost allhypotheses are acceptable and have a significant effect on each other. However, trust does not have a significanteffect on the intention to use. The analysis of these factors can be recommended to increase the acceptance ofe-Samsat services in East Java. The research can help the government to make decisions related to e-government,create technological innovations that facilitate payments, and improve e-Samsat services quality.
Co-Authors Abdillah, David Fahmi Achmad Alfi Fakhresi Achmad Ariq Rivaldhi Ade Eviyanti Agung Novianto, Putra Agung Wijaya Aini, Della Swastika Nur Akhmad Tajuddin Ali Akbar Ambarwati , Rita Andika Aliviameita Ardhian Ramadhan Arif Senja Fitrani Azmuri Wahyu Azinar Bagus Dwi Yulianto Bakta , Nabila Ayu Budi, Bagus Setyo Busono, Suhendro Cholifah Darlis Herumurti Deni Sutaji Dewanti, Irene Elvariani Dian Delta Dimas Ayu Putri Risky Nofa Dina Trikumalasari Diva Putri Anasya Eka Fatra Arif Hidayatullah Eko Agus Suprayitno Erfina, Idha Maharani Eriec Priyono Ersa Zabrina Evi Rinata Fatona Kholifatun Nisa' Febrian Endi Pranyoto Fiolitta , Anggi Firdaus Margo Utomo Firman Milani Gracia, Aisyah Silvia Hamzah Setiawan Harunur Rosyid Hatuwe, Razif Zulvikar Hibatullah Putra, Dimas Radito Hindarto Idha Maharani Erfina Ika Ratna Indra Astutik Ilham Basri K Indriani Rafika Sari Irwan Alnarus Kautsar Julianata, Akhsan Maula Khotiah, Titiek Kusuma, Selvia Ferdiana lambang , Yanuangga Galahart Livia Nur Azzah M. Ryas Hakim Mauliana, Metatia Intan Miftahul Mushlih Mochamad Alfan Rosid Mudji Astuti Muhammad Fachruddin, Muhammad Muhammad Iqbal Al Mulki Nanik Suciati Nanik Suciati Ningsih, Maudina Fatika Novia Ariyanti Nurfirmansyah, Agustin Nuril Lutvi Azizah Nurwijayanti Octavia, Elga Prastiyanti, Erika Priyo Wahyu Setiyo Aji Puspitasari Puspitasari Putra, Riski Firmansyah Wilis Putri, Adelia Kharisma Qilmia Fanani Rahmawati, Indah Agustinah Ratri Enggar Pawening Retna Fetty Idamayanti Rhomadiniyah, Dewi Rina Safitri Rita Ambarwati Rivaldhi, Achmad Ariq Rizky Bagas Prasetyo, Achmad Rizky Bayu Wardana S Suprianto Sahera, Charisa Nur Sandi Wahyu Maulana Setiawan, Hamzah Shovi Firdaus Siska Aprilia ST, M. Atho'illah Suhendro Busono Sumarno . Sumarno Sumarno Suprianto Suprianto Suprianto Suprianto Suprianto Suprianto Suroiyah, Lailatul Surur, Moch Shobachus Syahgita, Mico Hari Tasya Gusti Amalia Taurusta, Cindy Uce Indahyanti Ufi Rumefi Umami, Nur Reza Umi Khoirun Nisak Wahyu Nur Islamudin Wahyu Setia Bintara Wardana, Rizky Bayu Wardani, Dwi Sukma Yansah, Muhammad Kahfi Yulian Findawati Yunianita Rahmawati, Yunianita Yunita Setiyaningsih Yusuf Raharja Yusuf, Farid Maulana Yuwanto, Mahmud Adi