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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Tecnoscienza Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Joutica : Journal of Informatic Unisla Jurnal Informatika Teknologi dan Sains (Jinteks)
Yusi Tyroni Mursityo
Fakultas Ilmu Komputer , Universitas Brawijaya
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Mathematics Other

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Analisis Kepuasan Pengguna Audience Insights Menggunakan Model Sosial Strategis CRM Tetuko Aldimas Setyawan Eka Pradana; Yusi Tyroni Mursityo; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Highly competitive market conditions, unexpected changes in consumption trends and increasingly complex customer demands require business actors to deliver products / services that meet market needs. One way to be able to know the products / services in accordance with market conditions is to communicate directly with customers. Audience Insights is one of the CRM tools on Facebook that focus on the operational field. This study aims to determine the satisfaction of sellers when they use Audience Insights as a medium to do promotion using strategic social model of CRM. The model has five indicators: customer relationship oriented, social media technology use, customer engagement initiatives, relational information processes and customer relationship performance. The sample of this study amounted to 86 data with an age range between 17 - 44 years of domicile in Malang. The results of the study indicate that all indicators have a good and acceptabel level of significance. Variables of social media technology use, customer engagement initiatives, and relational information processes have strong relationships. Customer relationship performance variable has moderate relationship and customer relationship oriented variable has no relationship.
Evaluasi Maturitas Manajemen Layanan Sistem Informasi Learning NSC Application (LENSA) Menggunakan Framework ITIL Versi 3 Domain Service Operation (Studi Pada Politeknik NSC Surabaya) Natasya Ekaputri; Yusi Tyroni Mursityo; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Politeknik NSC Surabaya is a private university in Surabaya that organizes education Diploma Program (D3). Politeknik NSC provides some services to students in conducting academic activities every day. Services provided one of them in the form of academic information system. Information systems that have been used intensively by all students is a website that can be accessed via desktop or smartphone. Based on interviews that have been conducted, the information system called Learning NSC Application (LENSA) does not have a good standard of procedure and control mechanism and cause some problems in the use of the system, such as when there is a system error, the handling will be slow. So it is necessary to evaluate the maturity of the system to determine the current level of maturity. This research uses ITIL framework with Service Operation domain. The purpose of this study is to provide recommendations to the agencies of the evaluation that has been done. The result of domain service operation maturity level is 1.87. The recommendation is made to increase the values ​​and reduce the value of expected expectations and can be done through the LENSA information system.
Perbaikan User Experience Pada Aplikasi Mobile E-Commerce Tapp Market Menggunakan Metode Diary Study Dan User Journey Muhammad Hanif; Hanifah Muslimah Az-Zahra; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The development of technology at this time has entered various human activities, especially on the activities of buying and selling goods. With the presence of various technologies on the process of buying and selling goods such as mobile e-commerce applications that can already be used at this time facilitate the public in running the process of buying and selling goods online. Because there are enough applications that exist then each application must be able to compete with other applications. One of these applications is a mobile e-commerce application tapp market that entered in 2015 in Indonesia. Because the application is a new application launched in Indonesia it is necessary to evaluate and improve the appearance and features of the application tapp market in order to compete with applications that have been present before. In this research, diary study method is used to explore the experience and user response deeply and conceptually in the application of tapp market application. In addition to the use of the diary study method, a user journey method is used to map the user's journey in interaction with the application being researched to obtain user travel maps containing touchpoints and ideas for improvements from each stage run by the user. The problems found in this study related to the improvement of features and appearance. The results of recommended improvements to the look and features of the user's travel mapping are the basis for the improvement and creation of user protocols. Measures of success of this research process based on the validation of the expert to obtain data in accordance with the purpose of research.
Pengukuran Maturitas Tata Kelola Teknologi Informasi Pada Universitas Kanjuruhan Malang Menggunakan Kerangka Kerja COBIT 4.1 Domain Plan and Organise dan Acquire and Implement Simson Hasian Pangaribuan; Suprapto Suprapto; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Universitas Kanjuruhan Malang is an educational institute that implements information technology in conducting business process activities. Utilization of information technology requires support from appropriate governance. Manajemen Sistem Informasi is the unit that responsible for handling the management of information technology in the campus environment. The results obtained from the distribution of questionnaire, interview and observation on the unit show that there are problems related to the planning and procurement of information technology. Due to this situation, an evaluation of information of technology management is required to find the solution to these problems. The evaluation is done using the COBIT 4.1 framework that focuses on the Plan and Organize and Acquire and Implement domains. The selection of these framework and domains is based on existing issues and COBIT 4.1 can assist institute in measuring the extent of maturity of information technology governance. Then analysis to the level of maturity that already obtained. The results show that the maturity level of the Plan and Organise domain is 1.8 and the Acquire and Implement domain is 1.0. Measurement results of maturity level is a reference in making recommendations. Recommendations are expected to assist Universitas Kanjuruhan Malang in improving technology governance to achieve the expected maturity targets. One of the recommendation is to improve the document of information technology strategic plan.
Pengembangan Sistem Informasi Customer - Touching Applications Unit Simpan Pinjam Menggunakan Metode RUP (Studi Pada KPRI "GURU" Kecamatan Sumbermanjing Wetan) Fatih Ulil Albab; Yusi Tyroni Mursityo; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

KPRI "GURU" Kec.. Sumbermanjing Wetan is a corporation consisting of civil servant teachers in Sumbermanjing Wetan. One part of this corporation is a unit simpan pinjam, a service of savings and loans for its members. The currently savings and loan unit business process is still manually, where all activities can only be done at KPRI office. This raises the problem, because the natural condition of Sumbermanjing Wetan is vast and hilly area, it's allows KPRI members to move to more accessible corporation. Therefore an information system based on Customer Relationship Management (CRM) strategy especially Service Automation is needed to maintain the loyalty of corporation members. Result from this study is a Customer - Touching Applications to ease members in the savings and loan activity. In the developing system RUP method used because it can accommodate changes during development when developed the system included in the financial system which the functionality is a great concerned. The developed system has 23 functional requirements to support business processes on savings and credit units. Testing on system were performed by black box test there are 67 test case to test functional requirement system with 100% result and compatibility to test non functional requirement with result of 2 critical issue. UAT testing is used to determine whether the system is accepted by the end user and generates an acceptance value of 83.123%
Evaluasi Sumber Daya Teknologi Informasi pada Pusat Data dan Sarana Informatika Kementrian Komunikasi dan Informatika Republik Indonesia Menggunakan Kerangka Kerja COBIT 5 Sub Domain EDM 04, APO 07, dan DSS 02 Rafael George; Suprapto Suprapto; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Ministry of Communication and Information Technology in Indonesia is a government organizers in the field of communication and information technology. The success of the ministry on doing its job is based on the existence of information technolgy. Data Center and information Facilities troops is responsible for information technology management. The importance of managing information technology is aligned with managing of optimal information technology resources to support business activities. With the obstacles that have been found about information technology resources currently, human resources management, service request and incindents on Data Center and Information Facilities troops, therefore it's necessary to do the evaluation focus on the problems to help providing recomendations for fixing and improving the problems. The COBIT 5 framework is appropriate to evaluate information technology resources on subdomain EDM04: Ensure Resource Optimisation, APO07: Manage Human Resources, and DSS02: Manage Service Request and Incidents to determine capability level and GAP analysis. The result of capability level on EDM04 and APO07 is at the level 3, DSS02 is at the level 2 with the value of each subdomain gap score 1. In hope that the organization can achieve the targeted level, the recommendation given is focusing on control in each procedures, defining organization structure, and truning systematic documents in incidents handling and service request.
Analisis Penggunaan Media Sosial Instagram dan Pengaruhnya Terhadap Business Performance Satisfaction (Studi Pada Pengusaha Kuliner Di Kota Malang) Abdul Aziz; Yusi Tyroni Mursityo; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The big number of social media users is a big appeal for entrepreneurs to find new customers and maintaining good relationship with them through social media. Not only big companies, small and medium enterprises (SMEs) also using social media to get some benefits, one of them is culinary SMEs. The number of culinary SMEs is raising rapidly, causing the competition between them get tougher. The present study explored the influences of social media technology use towards business performance satisfaction felt by SMEs. Beside trying to find out the influences between two things mentioned before, this research also considerating the two moderating effects provided by SMEs owners and/or employees' social competency and the intensity of sales generated from social media. The survey data were collected from 80 culinary SMEs in Malang City. The results from multiple linear regression analysis shows that regression model proposed has met the goodness of fit. Results also shows that SMEs whose used social media Instagram tended to report higher business performance satisfaction. Furthermore the social competency of owners and/or employees as independent variables also has influences to business performance satisfaction. Two moderating variables, social competency and the social media sales intensity also influences the relation between social media technology use and business performance satisfaction.
Evaluasi Tata Kelola Teknologi Informasi Pada Dinas Komunikasi dan Informatika (DISKOMINFO) Kota Probolinggo Menggunakan Framework COBIT 4.1 Domain Deliver and Support (DS) dan Monitor and Evaluate (ME) Restu Pambudi; Suprapto Suprapto; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Komunikasi dan Informatika (Diskominfo) Kota Probolinggo is a government agency and responsible for communication, informatics, statistics, and encryption. According to interview there are some problems encountered in Diskominfo such as some activity are not supported by documentation and SOP for providing service IT, lack of human resource management cause inapproriate assigment to their basic tasks and functions, in addition the evaluation is still for finances and not for information technology, therefore it is needed to evaluate for IT governance to finding the solutions to these problems. In this research will talk about IT governance using COBIT 4.1 framework focus on Deliver and Support (DS) and Monitor and Evaluate (ME) domain. The purposes of this research are assessing current maturity level on domain Deliver and Support and Monitor and Evaluate and giving recommendation to achieve expected maturity level. On Deliver and Support domain the average of current maturity level is 1,61 and for Monitor and Evaluate domain the average of current maturity level is 1,25. The purpose of recommendations is to improve current maturity level so Diskominfo can improve their IT governance, one of the given reccomendation is documenting and socializing for the trainning program that has been done.
Evaluasi Peranan Persepsi Kegunaan dan Sikap Terhadap Penerimaan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di Rumah Sakit Daerah Kalisat Seila Riska Faricha Daerina; Yusi Tyroni Mursityo; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The large amount of investment for the implementation of Hospital Management Information System (SIMRS) in Rumah Sakit Daerah Kalisat, become the main reason to evaluate the implementation of the system that has been running. In order to support service performance, all employees as SIMRS users are expected to have a full commitment on using SIMRS, so it is necessary to identify the factors that influence user acceptance. This study was conducted to evaluate SIMRS acceptance by measuring the perception of the employee's usefulness towards SIMRS and see how its effect on employee's intention to use SIMRS. As well as measure the attitude of employees as an acceptance or rejection feeling towards SIMRS and how its effect on employee's intention to use SIMRS. This study also conducted a test to find mediation effect by attitudes. From the whole population, 56 employees randomly selected as samples and was stratified according to their jobs. The result of hypothesis testing by using Partial Least Square, showed that there is no positive and significant effect from perceived usefulness towards behavioral intention, there was a positive and significant effect from attitudes towards behavioral intention and there can't be found the mediating effect by attitude. The results of the evaluation supported by observation and interview that the current implementation of SIMRS has not been able to support a full medical records and reporting process, and employees should be given the opportunity to use SIMRS consistently, in order to build their positive attitude towards SIMRS.
Pengembangan Sistem Informasi Izin Kerja Dan Praktik Tenaga Kesehatan (SINKES) Dinas Kesehatan Kota XYZ Rosalia Indah; Yusi Tyroni Mursityo; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Kesehatan Kota XYZ is the implementing element of health sector in XYZ City Government led by a Head of Service responsibles to the Regional Secretary. One of the duties of Dinas Kesehatan (Dinkes) is to provide services for Health Workers who work in its administrative region. In the application for a work or practice permit process, Health Workers may go to the Dinkes office more than one time just to fullfill the requirement files, because the application will not be handled if it is not appropriate. Meanwhile, from the Dinkes side, the handling of the application will be impeded if the authorized officers are not in place because the printed file submitted by the Health Workers must be checked directly. Based on these conditions, an information system developed for the application of work and practice permits that can be used by Health Workers and Dinas Kesehatan Kota XYZ to apply and handle the submitted applications. This information system also provides the Health Workers to know the stages of handling that is being done by Dinkes officer, so that information related to work permit can be more transparent. In this study, V-Model was chosen as the software development method used during development. Furthermore, the results of the implementation of the functions are tested using responsiveness testing, compatibility testing and user acceptance testing.
Co-Authors Abdul Aziz Abdurrahman Zain Hamim Achmad Fauzi Adam Hendra Brata Adelwin Hilman Wibowo Adhitira Febrieztha Ramadhan Aditya Rachmadi Admaja Dwi Herlambang Admaja Herlambang Ady Ramadhan Putra Agatha Shella Agtika Ageng Rama Wijaya Agnes Pratiwi Puspanagari Agustin Primawati Ahmad Afif Supianto Ahmad Farhan Ahmad Maula Rifqi Ain Nur Anisa Airlangga Joyonegoro Aldhila Meykasari Aldy Rakhman Kurniawan Alfan Babtista Yordan Alfi Nur Rusydi Alfi Nur Rusyidi Ali Arifin Alma Nissa Salsabila Amirul Adila Nyata Anas Zulbichaq Andhika Akbar Saputra Andi Reza` Perdanakusuma Andra Bayu Febriant Anisah Ikhsawiyanthi Anita Dwi Puspitasari Annisa Meidy Anvel Anvel ari kusyanti Aryo Pinandito Asa Arifudin Asmi Afdilla Asti Shofi Damayanti Athayya Salsabila Anandityo Atika Safitri Nugrahani Audi Kresna Fathurino Aulia Aprilliana Axel Reinno Fabiyanto Ayu Resmitasari Azhar Ogi Azzahra Cantika Maharani Bondan Sapta Prakoso Buce Trias Hanggara Bunga Asmara Candra Dwi Kusuma Darryl Dwi Nugroho Dedi Setiadi Dhiki Sekti Wibawa Dhimas Pristian Alamsyah Putra Diah Priharsari Dian Herbayu Dias Aditya Dicky Ilham Mualfi Dimitri Yola Naluritha Dinda Aulia Rachmanda Dindha Maria Ulfa Dini, Cleonara Yanuar Diva Ratna Kumala Ardellia Djoko Pramono Dorothy Gabriel Sihombing Dwi Ari Ambarsari Pratiwi Dwi Cahya Astriya Nugraha Dwi Lis Mardiana Dwinta Herliana Patricia Pattiselanno Erzhal Risan Wikata Faisal Kamal Faisyal Fadilla Ali Fajar Pradana Fakhri Rahmadan Fanistya Dias Afrilia Fara Regina Isadora Faris Bagaskoro Faris Lafito Hendratna Fatih Ulil Albab Fauzizah Andriani Febrian Pratama Putra Felix Yosa Herdima Sanjaya Fitri Yanti Br Ginting Fryda Rizkyta Ardiana Ghifary Maulana Fanony Ghufrani Kusuma Purnamasari Giovani Hasna Indriani Glady Putra Pratama Hana Attaumi Hana Nur Hanifah Handhika Baskoro Dwi Hatmojo Handita Anya Prameswari Hanifah Muslimah Az-Zahra Hari Yogi Vernando Helmy Danu Prameireza Hening Endawila Noviani Hetty Mukammilah Hilwa Aminatus Sholihah Himawat Aryadita I Gede Wiwekananda Ike Kusuma Putri Inka Setya Anggraini Intan Sartika Eris Maghfiroh Irfan Asnawi Ismiarta Aknuranda Issa Arwani Iunike Kartika Dewi Janet Wulandari Jebi Hayi Tamami Karita Puspitasari Kariyoto Kariyoto Kasitha Wibriyanti Anindita Kelvin Yabes Sitompul Khairien Nissa Kharinna Markis Larizza Novianti Lely Hapsari Trihandayani Lestari Fajrin Rohmah Liliandara Wahyu Imami Lovely Pomalaa Lutfi Fanani M. Chandra Saputra Maulida Sabrina Mei Rinda Septi Hapsari Meirina Fatima Moch. Rosul Zein Mochamad Chandra Brata Mochamad Chandra Saputra Mohamad Fatkhur Rozi Mohammad Afan Setyadi Mohammad Fachryza Purwanto Putra Muhamad Rifky Muhamad Yogi Saka F Muhammad Ahyar Arsul Muhammad Aminul Akbar Muhammad Ghiffari Muhammad Hanif Muhammad Ilmar Alamsyah Muhammad Irsad Muhammad Naufaldy Fairus Akbar Muhammad Reza Pahlevi Nabila Aulia Anwar Nafiani Nafiani Nahdhiyah Alimah Yumna Nanang Yudi Setiawan Natasya Ekaputri Nerissa Arviana Ni Komang Tri Puspadewi Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nina Dian Kusumawardani Nur Amalia Kusumawati Nur Azizah Mutmainnah Nyoman Erlina Lani Diana Pandu Bagoes Pradana Pradya Mutiarahma Priska Aprillia Putri Purbaning Dharma Shanti Handoyo Qori' Ima Ma'rifatin Radea Zulindra Ardisukma Rafael George Rahmania Kumalasari Raja Gantino Mufti Regita Cahyani Pramesti Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Restian Parengga Restu Pambudi Retno Indah Rokhmawati Retta Dimas Pratiwi Reyhan Ivandi Ridho Hardiansyah Rihadatul 'Aisy Rinda Yemima Sari Rista Yasin Lamohammad Hende Rizka Amalia Kurniawati Rizki Indra Fanani Rosalia Indah Roshidah Nur Halimah Rusdy Hasan Puspitoputra Safira Nur Rahmah Salma Nada Safira Sandy Rastra Sewakottama Sarah Rachmi Indahsari Satrio Agung Wicaksono Satrio Hadi Wijoyo Savero Muhammad Syahrizal Seila Riska Faricha Daerina Selaras Aura Mahardhika Septi Dwi Kurnia Sari Shafira Fitrianissa Shandra Elvyra Sudarsono Putri Shandranuur Fauziah Novitasari Sherin Kinanthining Ratri Shiella Regina Febriyanisa Sholachuddin Al Ayubi Simson Hasian Pangaribuan Siti Masyruhatin Siti Sarah Ramadhani Suanggra Lilik Purwanti Supraptoa Supraptoa Syaifudin Anshori Syifa Basyasyah Bysi Tedja Adhi Putra Tetuko Aldimas Setyawan Eka Pradana Tri Wahyu Riski Tsabita Dwina Putri Virdha Rahma Aulia Welly Purnomo Wendi Kurnia Putra Widhi Asih Paramesti Widhy Hayuhardhika Nugraha Putra Wike Agustin Kurniasari Yahya Vernanda Ramadhani Yuris Socio Perestroika Yustinus Radityo Pradana Zakia Rahmasanti Karyono Zulkarnaen Zulkarnaen Zulvarina, Prima